Vodacom for Retail industry
In today’s crowded market, it’s never been more important to differentiate your brand and remain competitive – all while running a lean operation.
Find out how your business can reach its full potential.
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New technology presents exciting ways for you to engage, understand and sell to your customers. And with our world-class Vodacom network, you can provide a connected retail experience across the channels that matter most.
Ready Retail Guide
Get insight on emerging retail and digital trends which influence your business and customers, and deliver even better shopper and staff satisfaction.
- Know your customers’ buying habits and how they’ll change.
- Digitally empower your staff with new tools and devices
- Invest in robust backend systems to always meet demand
Download the full report [PDF: 662 KB]
Transform your customers’ shopping experiences using technology like WiFi, Unified Communications, mobile and Machine-to-Machine
Tackling retail challenges
Customers expect a full retail experience whether they choose to shop online or in-store (or both) like ‘Click and Collect’ and other multi-channel experiences. Convenience is paramount to customers so you need to be primed for retail action whenever, however and wherever suits them
Long Live the Shopping Mall
The Shopping Mall of 20 years ago is gone - but the shopping mall of 2015 is very much alive, and it's here to stay. The blurring between the shopping mall and online is set to continue as the shopping mall is reimagined as dynamic and digital, For example, today's Shopping Mall includes pop up stores- within-store that are intentionally short--lived. And give customers a reason to come through your doors.
Get closer to your customers
Customers are increasingly expecting a personalised retail experience so a deep understanding of your existing and potential customers’ needs is more important than ever to secure market share. New WiFi and analytics technology can tell you how your customers browse, compare and buy from your stores so you can offer an experience that’s right for them.
Make your supply chain more dynamic
24/7 Customer service and sales means nothing if your supply chain can’t keep up with demand. Supply chains have to be more than just efficient. They need to be intelligent and dynamic too. Internet of things(IoT) technology can help you improve the way goods are ordered, tracked and ultimately delivered into the hands of customers.
Ensure your backend systems are robust, secure and flexi
Your customers expect fast delivery and consistently great service at all times, no matter what sudden surge or seasonal sale is happening. You need robust systems that work with legacy technology and are flexible enough for the future to avoid the risk of websites crashing, stock misinformation or data security breaches.
Digitally empower your people
Everyone is becoming more tech-savvy, but without cultural support within your business for the digital future, your customers won’t be the only ones you risk leaving unfulfilled. Customer-facing staff are your greatest brand advocates but your employees can only be empowered to innovate if they embrace the latest technology.
Why Vodacom for Retail - Infographic
See how our technology can help you connect your employees, improve operational agility and engage your customers better.
See the infographic [PDF: 1.23MB]