Hosted CRM

Get the right tools to focus on your customers 

  • No large capital investment, resource overheads or perpetual licensing costs for this outsourced customer relationship management service.
  • Easy integration with business systems like billing and sales software, thus reducing employee training. 
  • Customise and grow the service by adding new features when required.

To get Hosted CRM

  Request call back


Call 082 1960 to speak to a sales consultant, FREE from a Vodacom cellphone.

  • Overview
  • Features and benefits

Hosted CRM offers a single, enterprise-grade, outsourced Customer Relationship Management service at a fraction of the cost of buying one. You’ll get the power of Microsoft Dynamics CRM 4.0 tools and functionality (accessible via Microsoft Outlook) without buying, installing or managing it.

Use these CRM tools to create, track and update a 360-degree view of your customers – from initial contact to purchase and post-sales.

You’ll get: 

  • CRM Outlook and web access, Microsoft Exchange integration and Microsoft Office integration.
  • Workflow tools and reporting.
  • Sales, marketing and customer service modules.
  • Multi-currency support.
  • Offline synchronisation, a SDK and data back-up.

Higher returns on investment

Get increased customer understanding, effective marketing campaigns and higher sales with powerful Microsoft Dynamics CRM 4.0 tools, built to industry standards.

Improve your ability to service customers

Holistic CRM tools, customer information, service history and support provide upfront knowledge for your customer service personnel, ensuring that they achieve more satisfaction and higher retention. 

Know and target your customers better

Granular analytics, greater data insight, tracking of campaigns and customer interaction help you understand customers better, target them more successfully and create more impactful campaigns.

Do more business with higher close rates

Your sales staff is better equipped to achieve shorter sales cycles and close deals quickly with immediate access to complete customer data.

    Use improved data for focused marketing

    Get integrated reporting and analysis on print, web, email and all marketing channels in addition to effective data on campaigns in order to target customers more successfully.

      Monitor results and track responses

      Always have the right information available when you need it, with real-time visibility of all campaigns and customer interaction.

        How much does Hosted CRM cost?

        • The cost of this service depends on your business requirements.
        • To find out how much this service will cost, request a call back 
        • Need more information? Call the Vodacom Data Centre on 082 111, FREE from a Vodacom cellphone.

        You may also be interested in:

        Hosted SharePoint

        Remotely manage information, documents and web content - collaboratively.

        Find out more

        Microsoft Office 365

        Use Microsoft's suite of online communication and collaboration tools, paying only for what you use.

        Find out more


        Hosted Exchange

        Get all the benefits of having your own email server without having to buy or manage one in-house.

        Find out more

        Hosted CRM Features

        Business process automation reduces employee training and adaptation time

        • Organisation and personnel level workflows
        • Extensible workflow model
        • Business logic extensions
        • Client-side form events: drop-down fields with auto-adjust for user selections

        Data model extensibility enables scalability with full customisation

        • Custom object relationships let you model anything
        • Object hierarchies that are self-referential
        • Infinite relationships between objects

        Service-oriented architecture offers integration across business systems

        • User interface extensibility including custom navigation panes
        • Web service-enabled platform
        • Real-time transactions with other business applications

        Advanced security features which authorise controlled data access in line with individual user roles

        • Integrated security via single sign-on
        • Role-based security settings
        • Custom-added entities
        • Sharing / delegation for objects/records to individuals or teams
        • Direct access to data via filtered SQL views that automatically determine users' roles and privileges and only returns data
        • Direct access to data via filtered SQL views that automatically determine users' roles and privileges and only returns data to which they have access