DHL is a Ready Business

DHL and Vodafone deliver a single WAN for Africa

  • "Vodafone gave us a genuine commitment to work with us to build a ground breaking network that would grow in line with our requirements and add incredible value to our business"
    Ewan Shannon, IT Lead for Infrastructure and Service Management, DHL Supply Chain

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Summary

Global DP DHL team issued an RFP for the new network to 16 potential partners. Of those 16, only three came back with a realistic response. Many of the responders said that what DHL was trying to achieve would not be possible for at least another three or four years. That left Vodafone as the only willing investor and viable contender.


“What a contender Vodafone turned out to be,” says Shannon. “They had a can-do attitude right from the start. It was also clear it was going to be a really collaborative approach. Vodafone gave a genuine commitment to work with us to build a ground breaking communications network that would grow in line with our requirements and add incredible value to our business.”


Vodafone set about procurement of the backbone network soon afterwards, dealing with multiple communications and IT suppliers locally to get the right infrastructure in place for DHL. Working in partnership, the two companies have now built a single Multi-Protocol Label Switching (MPLS) network that enables DHL to connect to any of its data centres in Prague, Johannesburg and Singapore and helps to deliver a simplified service to its customers across Africa.

“We’re now able to roll out our global applications and services in Africa just like we would anywhere else in the world for a much reduced cost,”says Shannon.

For DHL’s customers, it’s a breakthrough.


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How did DHL benefit?

  • Better operational agility: DHL is utilising Vodafone’s managed services and a unique single wide area network across Africa 
  • Better connected employees: At a moment’s notice DHL can deliver the same service in exactly the same way across Africa 
  • Better customer engagement: For the first time DHL can help its customers expand into Africa and other emerging markets without the headache of negotiating a new logistics infrastructure for each country. It can also do this for a significantly lower cost


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