Terms and Conditions applicable to Red for Business Price Plans

The following Terms and Conditions relate to the Vodacom Red for Business Price Plans:

1. These Terms and Conditions must be read in conjunction with the standard Terms and Conditions contained in the Vodacom Contract      

         airtime agreement and Terms and Conditions Booklet and where any terms and conditions conflict with each other, these Red for          
         Business Price Plans terms and conditions will prevail.

2. These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between you and
        Vodacom.

3. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and

         Conditions. You will be bound by all current Terms and Conditions, so please update yourself with them on a regular basis.

4. The Voice bundle included on these Red for Business Price Plans will be available for use for calls to any local South African network at

        any time of day. 

5. General Service and VAS call rates will be the same as the lodged out of bundle call rate, per Red for Business  Price Plan

6. Voice minutes carried over on migration from another Vodacom bundled price plan will be subject to a one month carry over rule.

7. Vodacom reserves the right to charge for VOIP events on selected price plans and at applicable lodged rates.

8. More Weekend Minutes will be excluded from all Red for Business Price Plans.

9. Customers on a Red for Business Price Plan that includes a limitless Voice (talktime) and / or SMS (text) offer will not be allowed to
        purchase adhoc or recurring bundles of the same bearer type as the limitless offer.

10. If you migrate to or from a Red for Business Price Plan with a limitless voice option, there will be no carry-over of minutes to or from this
        Price Plan. 

11. Red for Business Price Plans with a limitless voice allocation as part of the standard Price Plan will have the limitless benefit available for
        the duration of the contract or while on any of the qualifying price plans which offer the limitless voice minutes as part of the standard

        Price Plan.

12. If you migrate from a Price Plan with bundles as part of the standard Price Plan to any other Price Plan, regardless of whether the new
        Price Plan selected incorporates any bundled offerings, migration rules will apply and you may forfeit all or a portion of the accumulated

        bundle.

13. Migration from Red for Business Price Plans with limitless Voice and SMS offers will not carry over any benefits from the limitless Red for

        Business Price Plan to the new Price Plan.

14. Calls or connections to Value Added Services are excluded from the inclusive bundles and will be charged for separately at the current

        prevailing rate as set out in the Price Plan.

15. The following calls are included with the limitless voice offer, with the exception that if the dialled B party number is within the exclusion list

        in 16 below, it is considered as an exclusion:


I.          Bridge Conference Calls

II.         Directory Enquiries / Through Connect portion

16. The following categories shall be excluded from all Red for Business Voice bundles and/or the limitless Voice benefit included on selected

         Red for Business Plans and shall be charged for at the current prevailing Price Plan rate:


i.          International calls

ii.          Premium rated calls 

iii.         Roaming services 

iv.         Premium rated IVR

v.         Premium rated Dicon

vi.         Special Short Codes

vii.        Video IVR

viii.       International VAS and Premium services

ix.         Travel Talk

x.         Conference Calls 

xi.         Call Sponsor (sponsored calls are charged at the sponsored party’s prevailing price plan rate)

17. Red for Business  Plans with the limitless voice benefit  will be subject to the following acceptable usage policy 


i.          All voice usage is subject to a fair usage policy and any extreme usage which may have an impact on the operation of our network may be monitored. Vodacom reserves the right to apply and implement protection measures to safeguard customers’ experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service.

ii.          Intelligent call routing devices and bulk calling applications are not permitted on these price plans. If the SIM card is used in a fixed location or other device to regularly make calls abusing the limitless Voice offer, the service will be suspended immediately.

iii.         Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.

iv.         The limitless voice offer on selected Red for Business Price plan(s) may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse.

v.         Limitless voice minutes may not be used as part of any bulk calling service for commercial or business purposes.

18. The monthly data allocation will expire at the end of the month following the month in which it was allocated.

19. Data order of consumption will as follows:


a)         Free/promotional data bundles

b)         Monthly tariff data allocation, 

c)         Recurring data bundles

d)         Once-off data bundles 

e)         Any carryover of data bundle balances from the previous month.


20. Customers on Red for Business Price Plans (including new connections, upgrades and migrations) will qualify for 4 free Data Sharing SIM

        cards.

21. The Data Sharing SIM cards will be issued on activation of the Red for Business tariff.

22. No SIM connection fee or monthly service fee will apply to Data Sharing SIMs activated.

23. A maximum of 4 Data Sharing SIM cards can be allocated.

24. Any Data Sharing SIM swops required after activation of the contract will be for the customer’s own account

25. Customers migrating to a Price Plan that does not include the free Data Sharing SIMs benefit will be migrated but the benefit will not be

        carried over.  If the customer wishes to retain the Multi Data SIMs service, the customer will be charged the standard monthly service fee

        per Multi Data SIM once migrated to the new Price Plan that does not include this benefit.

26. The limitless SMS option available on selected Red for Business Price Plans will include national SMS to any local South African network,

        subject to the exclusions in 25 below.

27. The following SMS categories shall be excluded from the limitless SMS offer:


i.          International 

ii.          Premium rated

iii.         Content services

iv.         VAS services


28. The limitless  SMS allocation will be available for the duration of the contract and/or while on any of the specific Red for Business Price

        Plans which offer limitless SMS as part of the standard price plan

29. Red for Business Price Plans with a limitless  SMS allocation will be subject to the following acceptable usage policy: 


 i. All SMS usage is subject to a fair usage policy and any extreme usage which may have an impact on the operation of our              network        may be monitored. Vodacom reserves the right to apply and implement protection measures to safeguard customers’ experience and the          Vodacom network against abuse to ensure continuous service quality or sustainability of the service. 

 ii.SMSs may not be used as part of any bulk SMS sending service for commercial or business purposes.

 iii.Red for Business Price Plans and SMS bundles are not available to WASP and content providers and cannot be used for bulk message sending.

iv. If the SIM card is used in a fixed geographic location to regularly send bulk SMSs to multiple numbers, the service will be suspended immediately.

v. Vodacom reserves the right to suspend the service in the event of suspected abuse and/or where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.

vi. The limitless SMS offer on Red for Business Price Plan(s) may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse


30. Customers on Red for Business Price Plans will be able to roam at preferential rates in selected countries. The participating countries,

        zones and applicable rates are annexed hereto and form part of these terms and conditions. Bundled Minutes, SMS and Data do not

        apply whilst roaming. 

31. Customers on Red for Business Price Plans will be able to roam subject to standard business rules for all other roaming destinations.

        Bundled Minutes, SMS and Data do not apply whilst roaming.  

32. Customers on Red for Business Price Plans will be able to make international calls at preferential rates to selected countries. The

        applicable countries and rates per zone are available at www.vodacom.co.za. Bundled Minutes, SMS and Data do not apply for

        international calling. 

33. Customers on Red for Business price plans (excluding Red Executive) will be allowed to add additional ad-hoc or recurring voice bundles,

        as required. 

34. Customers on Red for Business price plans will be allowed to add additional ad-hoc or recurring data bundles, as required.

35. Customers on a Red for Business Price Plan will not be allowed to purchase adhoc or recurring SMS bundles. 



                           Annexure

The table below displays participating countries and the zones they fall under: 


The table below provides the Red Travel Saver rates across both zones:


ZONE 1

ZONE 2

Daily Fee

N/A

N/A

Voice per min

R 2.50

R 7.50

Data per MB

R 2.00

R 7.50

SMS

R 0.80

R 2.00