Hosted Call Centre

Hosted Call Centre from Vodacom Business has been SIMPLiCreated with you and your business in mind. With the increase of globalisation, competition and technology advances, your business needs to ensure that your call centre operates effectively and efficiently – allowing the call centre agents to optimise their call handling and increase customer satisfaction.

Have you thought about how you would like to see your call centre develop and what kind of channels will best support your future communication needs with your customers? After all, this is the heart beat of your business and is, in most cases, the first and only contact your customers have with your company.

Today, Vodacom Business can offer you a unique Hosted Call Centre solution based on Presence technology and services. These services have been expressly designed to simplify management of call centre activities, maximising the productivity of call centre agents allocated to inbound and outbound campaigns, whether voice or multimedia.

The Presence application will be hosted in the Vodacom Business world-class Data Centre, which is at the forefront of SIMPLiUnlocking the power of the Internet and managed IPbased

services. Vodacom Business has built a state-of-the-art, carrier-class, next-generation access fibre network that leverages off fixed and wireless access technologies – offering a safe and cost-effective environment with back-up service levels that ensure the highest level of availability and network performance.