What do I need to know?

A new self-service function will be implemented and it will affect some customers’ self-service journeys, including bundle purchases and                value-added service (VAS) activations. 

The self-service channels which will be affected include: USSD, My Vodacom online, My Vodacom App and Keyword SMS.

If you’re the primary decision-maker (or have activation privileges), you will be able to transact and manage services via our self-service                channels.

If you’re not the primary decision-maker (or without activation privileges), you will not be able to transact or activate value-added services on          your lines.

What do I need to do?

In order to obtain purchase privileges on self-service channels, please only contact your account administrator for more information.

Your account administrator can also find out more on the Self-Service website


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