What is 5G*/Fixed Wireless Access (FWA)
Stay connected with fast, reliable internet through our refreshed 5G*/FWA solution, designed to deliver the perfect blend of 4G and 5G performance. Your connection automatically runs on the strongest available network at your location using a 5G-ready device, so you can enjoy seamless connectivity today and future-proof speeds tomorrow.
The refreshed 5G* service delivers the perfect blend of 4G and 5G performance. Your connection automatically runs on the strongest available network at your location using a 5G-ready device. Should 5G* not be available in your area yet, rest assured that your 5G ready router will automatically connect to 5G as soon as it becomes available.
What is 5G?
Fifth generation wireless technology (5G) is the latest iteration for cellular data networks. Engineered to increase speed and responsiveness, it will allow every person, object and device to be connected virtually. If you have an office with many devices connected, 5G promises a seamless and uninterrupted experience on each device.
Benefits of using 5G
Speed
Waiting will be a thing of the past. 5G lets you experience the internet at record-breaking speeds!
Productivity
Greater 5G speeds and lower latency means more capacity for you to connect multiple devices to the internet.
Reliability
With real-time connectivity, use of cloud-based and remote services can be intensified to achieve 'smart working'.
What are my options for installation of 5G?
Plug-and-play
Business Internet 5G can be purchased as a "plug-and-play" option where you set up the router yourself, in a suitable position in your office. The "plug and play", simple setup is suitable for those who do not have issues with receiving adequate signal inside their office building. The 5G device used in these instances is an omni-directional unit that can be placed anywhere in the office building where signal is reachable
Vodacom technical installation
For more complicated setups, a Vodacom Technician will be scheduled to visit your office premises and install the 5G receiver on the roof of your building, along with a router at a suitable location inside the office. The technical installation is better suited for those customers who have challenges with receiving adequate signal inside their offices, for example with a server room in the basement. The outdoor receiver will assist to boost the signal that will be attainable from inside the building.
Business Internet FWA plans
Choose your speed
*All pricing above is inclusive of VAT
Multiply your business internet experience
Helps stop buffering
Faster 5G speeds reduce buffering so you can enjoy what you love without interruptions.
Plug and Play
Get instant internet access without the fuss of installation.
Control your plan
5G download can take just seconds, so you'll get it in no time
Flexible plans
Choose from a variety of flexible options.
Add optional Business Internet voice numbers
Business Internet voice is available over the same Business Internet connection and a router. IP Talk, our Voice over IP (VoIP) service, gives you the ability to make phone calls over the Business Internet connection without interfering with the Internet connection and usage.
Our optional VoIP solution is available at a once off activation fee of R8.20 (Excl VAT) per IP-Talk is payable.
The optional IP-Talk voice service provides:
Two voice connections
A maximum of two voice connections with 2 x 087 numbers.
Voice service
Voice service that does not eat into the monthly allocated internet data cap.
Cost savings
Cost savings of up to 20% on your monthly account and FREE on-net calling from one Vodacom IP-Talk connected site to another. Voice calls are billed monthly in arrears as per the prevailing VoIP rate card.
Customers can purchase an ICASA approved IP phone and connect it to the router for VoIP telephony.
FAQs
Selecting your Business Internet 5G*/FWA Service
Choose between our speed-based 5G service offerings, depending on your needs:
- BI 5G*/FWA with Indoor Device, suitable for the small home office where the router would be able to be placed near to a window. This option is a Plug-n-Play service, allowing the customer to set up the devices without formal assistance
- BI 5G*/FWA with Outdoor Device, suitable for those business premises where the router would be placed in areas where signal is hard to reach, eg.Basement Server Room. This option provides the customer with technical installation by an approved Vodacom installer
What hardware will I receive with the Business Internet 5G*/FWA Service?
BI 5G with Indoor Device - comes standard with a Tozed X25 MAX2 device
BI 5G with Outdoor Device - comes standard with a ZTE MC889 and a Tozed S90 Ultra device
What are the Fair Usage Policy indicators?
The Business Internet 5G*/FWA service is a speed-based service, with a Fair Usage Policy. The Fair Usage Policy ensures that the Vodacom network is used in a way that does not compromise the integrity of the network so we can assure a great customer experience for all Vodacom customers, taking account of the services they purchase from Vodacom.
The FUP is applied by Vodacom to each relevant product and allowable FUP levels are dependent on various factors, including but not limited to network capacity, quantity of customers on the selected price plan and ongoing network quality.
The below table indicates the Fair Usage Policy applicable to the Business Internet 5G service:
| BUSINESS INTERNET 5G | |||
|---|---|---|---|
| Product Description | Line Speed | Soft Cap FUP | Hard Cap FUP |
| BI 5G*/FWA 10 Mbps | Up to 10 Mbps for usage from 0GB – 300GB | Usage from 300GB-500GB will be at a speed of up to 2 Mbps | From 500GB, hard lock imposed |
| BI 5G*/FWA 30 Mbps | Up to 30 Mbps for usage from 0GB-600GB | Usage from 600GB-800GB will be at a speed of up to 4 Mbps | From 800GB, hard lock imposed |
| BI 5G*/FWA 50 Mbps | Up to 50 Mbps for usage from 0GB-1TB | Usage from 1TB-1.5TB will be at a speed of up to 10 Mbps | From 1.5TB, hard lock imposed |
| BI 5G*/FWA 100 Mbps | Up to 100 Mbps for usage from 0GB-1.5TB | Usage from 1.5TB-2TB will be at a speed of up to 10 Mbps | From 2TB, hard lock imposed |
| BI 5G*/FWA Unrestricted | Unrestricted speeds for usage from 0GB-2TB | Usage from 2TB-2.5TB will be at a speed of up to 10 Mbps | From 2.5TB, hard lock imposed |
Once the customer has reached the FUP limit, browsing speed will be throttled to the speed indicated above, for a set additional allocation of data (Soft Cape FUP). Once the Soft Cap allocation has been reached, the customer will be subject to a Hard Lock and data usage shall no longer continue. Should the customer wish to continue usage, a Top Up data bundle may be purchased.
Business Internet 5G*/FWA service installation:
Business Internet 5G*/FWA services are offered as two installation options - either as a self-installed, "plug-n-play" option, or a fully installed option.
The self-installed "plug-n-play" option requires the customer to plug the router into a power supply and insert the SIM card into the router. It's quick and easy to do, with an installation guide included in the box to aid understanding of the router function
The fully installed 5G*/FWA service is taken care of by our team of provisioning engineers, who will arrange the installation directly with the customer. During this installation, the 5G receiver will be installed on the roof of the building, and a router will be set up inside the office at the customer's desired location, with adequate cabling to connect the two. A service test will be conducted prior to the team leaving the premises, to ensure the service is working as expected.
What are the minimum upload and download speeds?
Business Internet 5G*/FWA is a "best effort" service, meaning that the upload/download speeds achievable at any given time are dependent on a number of factors, including the number of users connected to base station at a point in time and the distance of the customer premises from the nearest Tower, for example. The maximum attainable speed depends on the service plan that the customer has subscribed to.
The connection automatically runs on the strongest available network at the specific location, using a 5G-ready router, so you can enjoy seamless connectivity today, and future-proof speeds tomorrow. Should 5G not be available in your area yet, you will connect using 4G but rest assured your 5G-ready router will automatically connect to 5G as soon as it becomes available.
Should 5G signal strength drop or become unavailable at any point in time, the Service will fall back to LTE/4G browsing speeds.
How do I subscribe to a Business Internet 5G*/FWA service?
Log a lead for an Agent to call you back, visit your nearest Vodacom Store or contact your Account Manager.
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