Take Full Control of Your Business Communications with UCO

Vodacom Business is proud to introduce the Unified Communications Orchestrator (UCO), an advanced, secure customer portal designed to put the power of total communication management directly in your hands.

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The best part?

UCO puts your entire communications environment at your fingertips; giving you speed, flexibility and control without complexity.

Why Move to the UCO Platform?

UCO is more than just a tool, it is a future-proof platform that enables greater control, improves efficiency and overall customer experience.
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One Secure Portal. Take Control

Simplify communications, gain visibility, and put customers in charge.

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Advanced VoIP Reporting and insights

Get visibility into how your organisation communicates

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Role-Based Security

Ensure the right people have the right access with a secure portal featuring customisable user roles.

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Seamless Self-Service

Get more done, faster! Manage users, call settings and usage information quickly and easily, whenever your business needs it.

Detailed Traffic Volumes

Monitor total call amounts, minutes of usage, and max simultaneous calls in real-time.

In-Depth Traffic Analysis

Break down call durations and analyse source distributions, such as National vs. International traffic.

Complete CDR Statistics

Access a full suite of Call Detail Records (CDRs) directly within the platform for total transparency.

Powerful, Near Real Time Reporting & Analytics

Make data-driven decisions with an unprecedented view of your organization’s communication patterns.

A Future-Proof Foundation

UCO Is built for growth. As your business expands, UCO grows with you, supporting new users, locations, paving the way for future integrations and cutting-edge services.

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What you get with UCO:

User management
  • View and manage user profiles and contact details
  • Simplified password and security management
Smarter call control
  • Incoming call handling (forwarding, alerts, blocking, anonymous call control)Call logs for all placed, received, and missed calls
Auto Attendant & Hunt group management
  • Business hours/ After-Hours/ Holiday Settings
  • Call Centre visibility across agents, supervisors, queues, overflows, and stranded callsForced forwarding and service continuity options
Enterprise directory & search
  • Centralised enterprise directoryEasy search and download functionality
Usage visibility & reporting
  • Outbound call tracking and call duration reporting
  • CDR statistics including traffic volumes and inbound trendsQueue‑level reporting with filtering

One place to manage everything

UCO brings Fixed voice communications management into a single, intuitive platform that minimises complexity and puts control directly in customers’ hands.

Ready to Orchestrate Your Success?

The Unified Communications Orchestrator is our commitment to delivering a seamless, world-class experience to our valued customers.
Experience the evolution of communication management today.
Join UCO

Frequently Asked Questions:

What is the Unified Communications Orchestrator (UCO)?

The UCO is a more advanced, intuitive, and feature-rich platform designed to replace the current Service Configurator (SC). It acts as a secure customer portal providing a centralised space for communication management.

Is there a cost associated with the UCO?

At this stage, there is no cost to use/ access Unified Communications Orchestrator. If any cost elements are introduced in the future, Vodacom Business will communicate these in advance.

Why is Vodacom Business moving away from the Service Configurator (SC)?

UCO is built for growth and offers deeper insights, greater control, and a more seamless experience than the previous system. It provides features and data such as real-time traffic volumes that were previously unavailable.

Features & Capabilities

What specific services can I manage through UCO?

You can manage your entire communication ecosystem. This includes:

  • User Management: Full control over personal settings like Name, Email, and Mobile Numbers.
  • Virtual Services: Simplified management of Auto Attendants, Hunt Groups, and Call Centre's.
  • Call Logs: Comprehensive oversight of your team's call history.
What kind of reporting does the platform offer?

UCO introduces powerful, real-time reporting and statistics. You can access:

  • Detailed Traffic Volumes: Real-time data on total call amounts, minutes used, and maximum simultaneous calls.
  • Traffic Analysis: Distribution of National vs. International calls and incoming/outgoing durations.CDR Statistics: A full suite of Call Detail Records (CDRs) directly within the platform.
Can I configure my own call routing schedules?

Yes. UCO includes new options for scheduling and key input configuration for virtual services like Auto Attendants.

Security & Access

Is the portal secure?

Yes. The platform is designed with security in mind, offering a secure customer portal with role-based access to ensure only authorized personnel can make changes or view sensitive data.

Do I need Vodacom intervention to change user features? 

One of the primary benefits of UCO is immediate access to features that previously required system-level intervention. You and your team will have full self-service control over personal settings and virtual services.