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 Hosted Call Centre Benefits

Benefits of Hosted Call and Contact Centre

  • 01
    Omni-Channel

    Choose either a full Omni-channel Hosted Contact Centre or a voice only Hosted Call Centre solution

  • 02
    Caters for your business requirements

    Select one or more of the Contact Centre modules (inbound and outbound dialing, IVR, scripting, intelligent routing, social media modules including WhatsApp and more).

  • 03
    Offers software, hardware and licenses

    Offers software, hardware and licenses to help manage your physical call centre from the cloud

     

What is Hosted Call Centre and Contact Centre?

• Our Hosted Call Centre and Contact Centre offering is aimed at businesses of all sizes.

• The Hosted Contact Centre solution is a fully modular contact centre service.

• Both offerings are offered on an OPEX costing model, which means limited CAPEX investment.

• The Advanced Desktop applications enables remote working for all agent types.

Why should I get a Hosted Call/Contact Centre?

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Hassle-free set-up

Just choose the modules that you need and we'll have your call centre service up and running quickly.

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Reduced overhead costs

Save money on set-up, maintenance, technical expenses as well as hardware and software costs.

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High reliability

Built on our next-generation access fibre network, the solution guarantees high reliability and availability levels. 

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Exceptionally easy to manage

A user-friendly interface allows you to configure your call centre processes without the need to employ expensive technical resources. 

How much does Hosted Call Centre cost?

• The cost of this service depends on your business requirements
• To find out how much this service will cost, request a call back

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GET IN TOUCH

To get connected

To get connected request a call back, email us or call 082 1960, FREE from a Vodacom cellphone.