Hosted Call Centre Benefits

Key Benefits of Hosted Call & Contact Centre

  • 01
    Omni-channel

    Choose either a full omni-channel hosted contact centre or a voice-only hosted call centre solution.

  • 02
    Caters for your business requirements

    Select one or more of the contact centre modules (inbound and outbound calling, IVR, scripting, intelligent routing, social media modules including WhatsApp and more).

  • 03
    Cloud-managed

    Offers software, hardware and licenses to help manage your physical call centre from the cloud.

     

What is Hosted Call & Contact Centre?

Our Hosted Call Centre and Contact Centre offering is aimed at businesses of all sizes.

The Hosted Contact Centre solution is a fully modular contact centre service.

Both solutions are offered on an OPEX costing model which means limited CAPEX investment.

The advanced desktop applications enable remote working for all agent types.

Why get a Hosted Call & Contact Centre?

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Hassle-free setup

Just choose the modules that you need and we'll soon have your call centre service up and running.

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Reduced overhead costs

Save money on setup, maintenance, technical expenses as well as hardware and software costs.

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High reliability

Built on our next-generation access fibre network, the solution guarantees high reliability and availability levels. 

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Exceptionally easy to manage

A user-friendly interface lets you configure your call centre processes without the need to employ expensive technical resources. 

How Much Does Hosted Call & Contact Centre Cost?

The cost of this service depends on your business requirements.
To find out how much this service will cost, request a call back

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GET IN TOUCH

To get connected

To get connected request a call back, email us or call 082 1960, FREE from a Vodacom cellphone.

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