Data Refill Services 

Terms and Conditions

By purchasing a Data Refill bundle, you agree to these terms and conditions:

1 The Data Refill service will be available to customers with all Smart+, Red+ tariff plans and Mobile Broadband Postpaid tariff plans. Customers with Vodacom Business Data tariff plans will not be able to activate the Data Auto Purchase service.

2 You can opt in or opt out the Data Refill service using the following channels:

i. USSD (*135*)

ii. Contact Customer Care (082 1940)

3 You can buy the following Auto-Data bundles from the Data Refill service: 

Data Refill MBB Bundles

Bundle Size

Price

Bundle Validity

500 MB

R 50.00

30 Days

1 GB

R 80.00

30 Days

2 GB

R 141.00

30 Days

Data Refill MI Bundles

30 MB

R 12.00

30 Days

100 MB

R 29.00

30 Days

500 MB

R 80.00

30 Days

1 GB

R 115.00

30 Days


4 If you are already opted into the Vodacom Smart Recommendations service, you will be able to opt into the Data Refill service.

5 If you are opted into the Data Refill service but not opted into to the Vodacom Smart Recommendations service, you will be required to opt out of the Data Refill service before being able to opt into the Smart Recommendations service.

6 Once you are opted into the Data Refill service and you finish all your active anytime data in your account, your subscribed to Data Refill data bundle will be allocated into your account and the cost of the bundle added onto your monthly invoice. 

7 Once an auto-purchase has been made into your account you will receive an SMS confirming the auto-purchase made.

8 You will not be able to transfer your unused Data Refill bundle.

9 You will not be able to extend the validity of your Data Refill bundle

10 The number of times that a Data Refill will be made on your account in any given month will be dependent on when you reach your Credit Limit Lock or Call Limit Lock.

11 In the event that you have reached your Voluntary Call Limit, a Data Refill will no longer be made in your account up until you increase or remove your limit.

 Once your Voluntary Call Limit is reached you will not be able to make outgoing calls, send SMS’s or make data connections, except to emergency 112 and Vodacom customer care 1940 for the remainder of the month. However, should the threshold be reached during a voice call or data download, the locking will only be implemented after that interaction is complete and you will remain liable for the charges incurred.

12 In the event that you have reached your Credit Limit, an Auto-Data purchase will no longer be made to your account until your account is unlocked. Once a Credit Limit is reached you will not be able to make outgoing calls, send SMS’s or make data connections, except to emergency 112 and Vodacom customer care 1940 for the remainder of the month. However, should the threshold be reached during a voice call or data download, the locking will only be implemented after that interaction is complete and you will remain liable for the charges incurred.

13 In the event that you have reached your Credit Limit Lock, a Data Refill will no longer be made to your account until the lock is removed.  

14 You can change your choice of Auto-Data bundle allocation for your Data Refill service multiple times a day and it will be applied same day.

15 You can still purchase other data bundles when you are opted in to the Data Refill service.

16 You can call Customer Care on 082 1960 for information regarding the Data Refill service.

17 The Data Refill service is not applicable to Data Roaming.

18 Blackberry customers are excluded from the Data Refill service and as a result cannot opt into the Data Refill service.

19 Only corporate customers with the relevant purchase permissions will have the ability to purchase Data Refill bundles.

Data Refill Specific Data Usage Notifications

20 When you have opted into the Data Refill service, you will receive Data Refill specific data usage notifications. These data usage notifications will inform you of data remaining and reminders of the data bundle that will be auto-purchased into your account when all your anytime data is depleted.

21 If you are opted in to both the Smart Recommendations service and the Data Refill service, you will no longer receive data usage notifications that have personalised offers but will receive Data Refill specific data usage notifications.

22 The Data Refill specific data usage notifications will be only applicable to anytime data bundles and not time based (Night Owl) or URL specific data bundles active in your account.

23 Customer numbers that receive notifications on behalf of other numbers (alternative numbers) will not receive the Data Refill data usage notifications but will instead receive service data usage notifications.

24 You will receive Data Refill specific data usage notifications by SMS

Data Refill Bundles

25 The Auto-Data bundles of the Data Refill service will be purchased for once-off use and will only re-allocate when you deplete all active anytime data bundle(s) in your account.

26 The Data Refill bundles will be valid for 30 days from and including the day of purchase. If the bundle is purchased on the 15th of the month, in a month that has 30 days, it is valid until the 14th day of the following month 1.e 15th April to 14th May. If a month has 31 days then the bundle will be valid up to and including the 13th day of the following calendar month i.e 15th July till 13th August. In the month of February, where the month has 28 days and the bundle is activated on the 15th of the month, the bundle will be valid up to and including the 16th of March. In the month of February where the year and a bundle is purchased on the 15th of month, the bundle will be valid up to and including the 15th of March. The bundle will expire on 23:59 on the day of expiry.

27 All unused data at the time of expiry will be forfeited.

28 A Data Refill bundle purchased on a Post-paid price plan will have the associated cost added to the monthly invoice.

29 All the prices of the once-off Data Auto purchase bundles include VAT.

30 You will be charged for the volume of data sent and received, and not the time you spend connected.

31 The Data Refill bundles do not apply to data roaming.

32 Data Refill bundles do not have an out of bundle rate, the applicable out of bundle  rate associated with the respective price plan must be charged per MB when the Data Refill is either depleted or it expires when a customer has opted out of the Data Refill service. This should apply depending on the Out of Bundle data limit lock applied on your line. 

33 In the Post-paid Order of Consumption, the First In First Out consumption rule will apply to the Data Refill bundles.

34 A Data Refill bundle will not be prorated. The full data allocations and associated cost respective bundle will be charged and allocated at the time of purchase.

35 In the instance that you opt-out of the Data Refill service while you have Data Refill data bundles active in your account, those remaining Data Refill bundles will remain active in your account until depletion or expiry.

36 In the instance that you change your Data Refill bundle allocation while you still have Data Refill data bundles active in your account, those remaining Data Refill bundles will remain active in your account until depletion or expiry.

37 The Data Refill Data bundles are valid until 23:59 on the 30th day from and including the day of purchase.

38 Night Owl Data does not get allocated to Data Refill data bundles.

39 When a Post-paid customer that has opted into the Data Refill Data service migrates to a Prepaid plan, their Data Refill Data service settings will be no longer applicable.

40 When a Post-paid customer that has opted into the Data Refill Data service migrates to a Top Up/uChoose plan, their Data Refill Data service settings will be no longer applicable.

41 When a Post-paid customer that has opted into the Data Refill Data service migrates to another Post-paid plan, their Data Refill Data service settings will still be retained.

42 When a Post-paid customer that has a Data Refill Data bundle migrates to a Prepaid plan, the Data Refill data bundle will be forfeited.

43 When a Post-paid customer that has a Data Refill Data bundle migrates to a Top Up/uChoose plan, the Data Refill data bundle will be forfeited

44 When a Post-paid customer that has a Data Refill Data bundle migrates to another Post-paid plan, they will retain their Data Refill data bundle.

General

45 These Terms and Conditions do not replace any other terms and conditions, agreements or contracts that exist between you and Vodacom.

46 Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions. You will be bound by all current Terms and Conditions, so please update yourself with them on a regular basis.

47 The Vodacom Privacy Statement applies to  Data Refill.  By using Data Auto Purchase you agree that you have read and understood the Vodacom privacy statement. http://www.vodacom.co.za/vodacom/terms/privacy-policy. 

48 Vodacom shall have no liability to you in respect of your use of these services to the extent  permitted by law.  Vodacom shall not be liable for any losses arising as a result of technical or other failure of the Services and Vodacom does not warrant that the service shall be fault free or free of interruptions. 

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