Vodacom subscription price update 2023
As South Africa's leading network, we're committed to keeping you connected.
One of our top priorities is to provide value through the products and services we offer. Despite the range of challenges we are facing including increased battery theft, base station vandalism and a difficult economic climate with inflation, exchange rate pressures and intensified loadshedding, we remain committed to keeping our prices as low as possible.
However, as a result of these ongoing challenges, we will be effecting a price increase of 7% on your fixed services as of 1 August 2023, in line with CPI. This applies to all line items pertaining to your Vodacom Business fixed line connectivity and telephony services.
NB! You should only get a price increase if your services have a contract start date of 31 July 2022 or earlier.
To view details of the products included in the Price Increase for 2023, please see the list below:
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- Business Internet LTE
- Business Internet Fibre
- Business Internet Fibre Premium
- Business Internet Wireless Air
- Business Internet Wireless Premium
- Business Internet Satellite
- Pooled Data
- Business Connect
- SDWAN
- VPN National Connection
- Dedicated Internet Access
- LAN Management
- Enterprise WiFi
- LANConnect
- Hosted IP PBX
- Hosted Contact Centre
- One Net Business
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If you have any questions, view our helpful FAQs, contact your account manager, give us a call on 082 1940 or visit your nearest Vodacom store.
We look forward to keeping you connected, always.
Frequently Asked Questions
For Business Internet services, you can check your service plan by logging in to the myBI App. Alternatively, you can call 082 1940 or 082 1951 for support.
Cost increases are unavoidable across all industries, but we are committed to minimising this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with 2023 and continue to provide a quality service, we are keeping costs as low as possible with our subscription price increase at 7%.
Vodacom has had to review its pricing due to increased battery theft and base station vandalism, the challenging economic climate, including inflationary and exchange rate pressures exacerbated by the impact of intensified stages of loadshedding. We remain committed to keeping our prices as low as possible.
1 August 2023
The Price Increase will be applied to the following Business Internet, Managed Services and Fixed Voice products:
- Business Internet LTE
- Business Internet Fibre
- Business Internet Fibre Premium
- Business Internet Wireless
- Business Internet Wireless Air
- Business Internet Satellite
- Pooled Data
- Business Connect
- SDWAN
- VPN National Connection
- Dedicated Internet Access
- LAN Management
- Enterprise WiFi
- LANConnect
- Hosted IP PBX
- Hosted Contact Centre
- One Net Business
A Price Increase of 7% will be applied across all impacted products
Your new monthly subscription amount will be 7% more than what it was previously
If you have multiple Vodacom Business Fixed products, you may well be impacted. Please refer to the list above to see how you will be impacted (Please note if you have other Business Internet, Fixed Voice or Managed services products you should definitely check)
You can contact Customer Care by dialling 082 1940, your Vodacom Account Manager or your company administrator for assistance.
Business customers can contact Customer care by dialling 082 1940 and an agent will assist you with this. Or alternatively send an email: [email protected]
No, it won't.
Yes, it will. The price increase is applied across all line items in your solution
Vodacom reserves the right to review the pricing of services where necessary, charges levied by Vodacom may vary from time to time and Vodacom shall provide you with at least 20 (twenty) business days' notice of such variations before they take effect.
Communication was sent out to all affected customers (via email) between 1 and 2 June 2023. Please contact your Account Manager or call 082 1940 for more information.
Yes, provided the services you have are included in the impacted list above, you will get a price increase across all your services.
No, you will only get a price increase if your services have a contract start date of 31 July 2022 or earlier. If you signed up for a service on or after 1 August 2022, you will be exempted from this price increase.
Yes, the increase applies to in-contract and out-of-contract customers on a month-to month.
No, you will only get a price increase if your services have a contract start date of 31 July 2022 or earlier. If you signed up for a service on or after 1 August 2022, you will be exempted from this price increase.
No, you will only get a price increase if your services have a contract start date of 31 July 2022 or earlier. If you signed up for a service on or after 1 August 2022, you will be exempted from this price increase.
