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Red for Business Price (+) Plans

Terms & Conditions

The following Terms and Conditions apply to the Vodacom Red for Business and Red for Business + Price Plans ("the Price Plans")

  1. These Terms and Conditions must be read in conjunction with the standard terms and conditions contained in the Vodacom Contract airtime agreement and Terms and Conditions Booklet or the Master Services Agreement, whichever is applicable, and where any terms and conditions conflict with each other, these Red for Business (+) Price Plans Terms and Conditions will prevail.
  2. These Terms and Conditions do not replace any other terms and conditions, agreements or contracts that exist between you and Vodacom.
  3. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions. You will be bound by all current Terms and Conditions, so please update yourself with them on a regular basis.

The Price Plans

  1. The Price Plans with limitless minutes for voice calls and / or SMS may not be used for commercial purposes and are intended for reasonable private and personal use only. 
  2. Vodacom reserves the right to immediately suspend services if, in Vodacom's discretion:
  3. Your usage is excessive and is outside of what is considered reasonable for private, non-commercial or if you employ mechanisms and means not intended for personal use;
  4. You make use of intelligent call routing devices and bulk calling applications.

iii. the SIM card is used in a fixed location or other device to regularly make calls non-compliant devices as specified by the regulating authority, ICASA, are being used on the Vodacom network;

  1. Any bulk calling service for commercial or business purposes is used.

The Red for Business Price Plan

  1. The Red for Business (+) Price Plan is subject to a fair usage policy and any extreme usage, which may have an impact on the operation of Vodacom's network, may be monitored. 
  2. Vodacom reserves the right to apply and implement protection measures to safeguard customers' experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service.
  3. The following calls are NOT included in the limitless bundle of minutes for voice calls: 
  4. Bridge Conference Calls
  5. Directory Enquiries / Through Connect portion

iii. International calls

  1. Premium rated calls 
  2. Roaming services
  3. Premium rated IVR     

vii. Premium rated Dicon

viii. Special Short Codes

  1. Video IVR
  2. International VAS and Premium services
  3. Travel Talk

xii. Conference Calls 

xiii. Call Sponsor (sponsored calls are charged at the sponsored party's prevailing price plan rate)

  1. The bundle of minutes for voice calls included in the Price will be available for use for calls to any local South African network at any time of day. General Service and VAS call rates will be the same as the lodged out of bundle call rate, in accordance with the applicable Red for Business (+) Price Plan.  

Exclusions from the Red for Business Price Plan

  1. As a Customer on a Red for Business (+) Price Plan that includes a limitless Voice (talk time) and /or SMS offer you will be allowed to purchase once-off or recurring bundles for the same services as the limitless offer.
  2. Calls or connections to Value Added Services ("VAS") are excluded from the bundle of voice minutes for the Price Plan and will be charged for separately at the current prevailing rate as set out in the applicable price plan.

The Red for Business Price+ Plan

Voice

  1. The threshold for price plans with an unlimited/limitless voice allocation is 6500min and 9000min per month for Red Executive +price plan.
  2. Voice activity that would consume from the applicable FUP bundle is subject to a fair usage policy and any extreme usage, which may have an impact on the operation of Vodacom's network, may be monitored. Customer will receive notifications when they have 1 000 minutes remaining in their 6 500FUP allocation, 2 500 minutes in their 9000 allocation and at 100% usage, after which outbound voice calls that would consume from the applicable FUP will be barred until such time that a voice bundle is purchased. The counter will be reset at the beginning of each calendar month. Vodacom reserves the right to apply and implement protection measures to safeguard customers' experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service.

Data

  1. The monthly data allocation will expire at the end of the month following the month in which it was allocated.
  2. Data order of consumption will be as follows: -
  3. a) Free/promotional data bundles;
  4. b) Monthly tariff data allocation; 
  5. c) Recurring data bundles;
  6. d) Once-off data bundles;
  7. e) Any carryover of data bundle balances from the previous month.
  8. Customers on Red for Business (+) Price Plans (including new connections, upgrades and migrations) will qualify for 4 free Data Sharing SIM cards.
  9. The Data Sharing SIM cards will be issued on activation of the Red for Business (+) tariff.
  10. No SIM connection fee or monthly service fee will apply to Data Sharing SIMs activated.
  11. A maximum of 4 Data Sharing SIM cards can be allocated.
  12. Any Data Sharing SIM swops required after activation of the contract will be for the customer's own account
  13. Customers migrating to a Price Plan that does not include the free Data Sharing SIMs benefit will be migrated but the benefit will not be carried over.  If the customer wishes to retain the Multi Data SIMs service, the customer will be charged the standard monthly service fee per Multi Data SIM once migrated to the new Price Plan that does not include this benefit.
  14. The limitless SMS option available on selected Red for Business Price Plans will include national SMS to any local South African network, subject to the exclusions in 29 below.
  15. Red for Business+ Price Plans with a limitless SMS allocation will be subject to an acceptable usage policy. SMS activity that would consume from the applicable FUP bundle is subject to a fair usage policy and any extreme usage, which may have an impact on the operation of Vodacom's network, may be monitored. Customers will receive usage notifications when they have 1 000 SMSs remaining, and when all 9000 SMS messages have been used, SMS message sending  that consume from the FUP will be barred until such time that an SMS bundle is purchased.  Vodacom reserves the right to apply and implement protection measures to safeguard customers' experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service. 
  16. SMSs may not be used as part of any bulk SMS sending service for commercial or business purposes.
  17. Red for Business Price Plans and SMS bundles are not available to WASP and content providers and cannot be used for bulk message sending.
  18. If the SIM card is used in a fixed geographic location to regularly send bulk SMSs to multiple numbers, the service will be suspended immediately.
  19. Vodacom reserves the right to suspend the service in the event of suspected abuse and/or where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.
  20. The limitless SMS offer on Red for Business+ Price Plan(s) may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse
  21. The following SMS categories shall be excluded from the limitless SMS offer:
  22. International 
  23. Premium rated

iii. Content services

  1. VAS services
  2. The limitless SMS allocation will be available for the duration of the contract and/or while on any of the specific Red for Business Price Plans, which offer limitless SMS as part of the standard price plan.

The Table below indicates applicable voice and SMS FUP limits by price plan.

Price Plan Name

SMS

Voice

Red Value+

9000

N/A

Red Business+

9000

N/A

Red Professional+

9000

6500

Red Executive+

9000

9000

Red Business

9000

N/A

Red Professional

9000

N/A

Red Executive

9000

9000

  1. Customers on Red for Business (+) Price Plans will be able to roam at preferential rates in selected countries. The participating countries, zones and applicable rates are annexed hereto and form part of these terms and conditions. Bundled Minutes, SMS and Data do not apply whilst roaming. 
  2. Customers on Red for Business (+) Price Plans will be able to roam subject to standard business rules for all other roaming destinations.  Bundled Minutes, SMS and Data do not apply whilst roaming.  
  3. Customers on Red for Business (+) Price Plans will be able to make international calls at preferential rates to selected countries. The applicable countries and rates per zone are available atwww.vodacom.co.zaBundled Minutes, SMS and Data do not apply for international calling.                        
  4. Exclusions from the Red for Business (+) Price Plan –

More Weekend Minutes will be excluded from all Red for Business (+) Price Plans

Annexure

Zone1

Zone2

Zone 3

ANGUILLA

AFGHANISTAN

CUBA

INDONESIA

MOROCCO

SWITZERLAND

MAURITIUS

ANTIGUA AND BARBUDA

ALAND ISLANDS

CYPRUS

IRAN

MOZAMBIQUE

SYRIA

ZIMBABWE

ARGENTINA

ALASKA

CZECH REPUBLIC

IRAQ

MYANMAR

THURAYA

 

ARMENIA

ALBANIA

DEMOCRATIC REPUBLIC OF THE CONGO

IRELAND

NAMIBIA

TIMOR

 

BRITISH VIRGIN ISLANDS

ALGERIA

DENMARK

ISLE OF MAN

NEPAL

TOGO

 

BRUNEI

ANDORRA

DJIBOUTI

ISRAEL

NETHERLAND ANTILLES

TONGA

 

BULGARIA

ANGOLA

DOMINICA

ITALY

NETHERLANDS

TRINIDAD AND TOBAGO

 

BURKINA FASO

ARUBA

DOMINICAN REPUBLIC

JAMAICA

NEW CALEDONIA

TUNISIA

 

ECUADOR

AUSTRALIA

ESTONIA

JAPAN

OMAN

TURKEY

 

EGYPT

AUSTRIA

ETHIOPIA

JERSEY

PAKISTAN

TURKMENISTAN

 

EL SALVADOR

AVIATION

FAROE ISLANDS

JORDAN

PALESTINE

TURKS AND CAICOS

 

EQUATORIAL GUINEA

BAHRAIN

FIJI

KAZAKHSTAN

PANAMA

UGANDA

 

MALTA

BANGLADESH

FINLAND

KENYA

REPUBLIC OF CONGO

UKRAINE

 

MARTINIQUE

BARBADOS

FRANCE

KIRIBATI

REPUBLIC OF MOLDOVA

UNITED ARAB EMIRATES

 

MAURITANIA

BELARUS

FRENCH GUYANA

KOSOVO

REUNION

UNITED KINGDOM

 

PAPUA NEW GUINEA

BELGIUM

FRENCH POLYNESIA

KUWAIT

ROMANIA

UNITED STATES

 

PARAGUAY

BELIZE

GABON

KYRGYZSTAN

RUSSIA

URUGUAY

 

PERU

BENIN

GAMBIA

LAOS

RWANDA

UZBEKISTAN

 

PHILIPPINES

BERMUDA

GEORGIA

LATVIA

SAINT BARTHELEMY

VANUATU

 

POLAND

BHUTAN

GERMANY

LEBANON

SAINT KITTS AND NEVIS

   

PORTUGAL

BOLIVIA

GHANA

LESOTHO

SAINT LUCIA

   

PUERTO RICO

BOSNIA AND HERZEGOVINA

GIBRALTAR

LIBERIA

SAINT MARTIN

   

QATAR

BOTSWANA

GREECE

LIBYA

SAINT VINCENT AND THE GRENADINES

   

SAO TOME AND PRINCIPE

BRAZIL

Greenland

LIECHTENSTEIN

SAMOA

   

SAUDI ARABIA

BURUNDI

GRENADA

LITHUANIA

SAN MARINO

   

SENEGAL

CAMBODIA

GUADELOUPE

LUXEMBOURG

SERBIA

   

SUDAN

CAMEROON

GUAM

MACAU

SEYCHELLES

   

SURINAME

CANADA

GUATEMALA

MACEDONIA

SIERRA LEONE

   

TAIWAN

CAPE VERDE

GUERNSEY

MADAGASCAR

SINGAPORE

   

TAJIKISTAN

CENTRAL AFRICAN REPUBLIC

GUINEA

MALAWI

SLOVAK REPUBLIC

   

TANZANIA

CHILE

GUINEA-BISSAU

MALAYSIA

SLOVENIA

   

TCHAD

CHINA

GUYANA

MALDIVES

SOLOMON ISLANDS

   

THAILAND

COLOMBIA

HAITI

MALI

SOMALIA

   

VATICAN CITY

COOK ISLANDS

HONDURAS

MEXICO

SOUTH KOREA

   

VENEZUELA

COSTA RICA

HONG KONG

MONACO

SPAIN

   

VIETNAM

COTE D'IVOIRE

HUNGARY

MONGOLIA

SRI LANKA

   

YEMEN

CROATIA

ICELAND

MONTENEGRO

SWAZILAND

   

ZAMBIA

CRUISE SHIPS

INDIA

MONTSERRAT

SWEDEN

   

Table 1 below displays participating countries and the zones they fall under.   The table will be updated accordingly as and when rates and changes are made: 

Table 1: Participating countries zones

The table below provides the Red Travel Saver rates across all 3 zones 

 

ZONE 1

ZONE 2

ZONE 3

Daily Fee

N/A

N/A

R 30.00

Voice per min

R 2.50

R 7.50

R 10.00

Data per MB

R 2.00

R 7.50

R 1.00

SMS

R 0.80

R 2.00

R 2.00

Table 2: Red Travel Saver Rates

Red for Business Roaming Data Bundles

  1. By subscribing to a Red for Business+ price plan, you will be allocated with the Red for Business Roaming Data Bundles in accordance with the bundle allocations below.
  2. Bundle allocations: 

Red Value+ - 50MB

Red Business+ - 100MB

Red Professional+ - 200MB

Red Executive+ - 300MB

  1. The bundle is available for roaming in Travel Saver Zone 1 countries only
  2. Red for Business+ price plans are only available to Business customers
  3. These Red for Business Roaming Data Bundles are available exclusively on Red for Business+ price plans
  4. Red for Business Roaming Data Bundle has a validity of 30 days
  5. Roaming Bundles or any remaining data allocation cannot be extended, carried over or transferred
  6. Benefits are available to new and existing Red for Business+ customers
  7. You will be billed at Red Travel Saver rates once the Red for Business Roaming Data Bundle is depleted.