Red For Business Price (+) Plans

Terms & Conditions

The following Terms and Conditions apply to the Vodacom Red for Business and Red for Business + Price Plans (“the Price Plans”)

1. These Terms and Conditions must be read in conjunction with the standard terms and conditions contained in the Vodacom Contract airtime agreement and Terms and Conditions Booklet or the Master Services Agreement, whichever is applicable, and where any terms and conditions conflict with each other, these Red for Business (+) Price Plans Terms and Conditions will prevail.

2. These Terms and Conditions do not replace any other terms and conditions, agreements or contracts that exist between you and Vodacom.

3. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions. You will be bound by all current Terms and Conditions, so please update yourself with them on a regular basis.

The Price Plans

4. The Price Plans with limitless minutes for voice calls and / or SMS may not be used for commercial purposes and are intended for reasonable private and personal use only. 

5. Vodacom reserves the right to immediately suspend services if, in Vodacom’s discretion:

i. Your usage is excessive and is outside of what is considered reasonable for private, non-commercial or if you employ mechanisms and means not intended for personal use;

ii. You make use of intelligent call routing devices and bulk calling applications.

iii. the SIM card is used in a fixed location or other device to regularly make calls non-compliant devices as specified by the regulating authority, ICASA, are being used on the Vodacom network;

iv. Any bulk calling service for commercial or business purposes is used.

The Red for Business Price Plan

6. The Red for Business (+) Price Plan is subject to a fair usage policy and any extreme usage which may have an impact on the operation of Vodacom’s network may be monitored. 

7. Vodacom reserves the right to apply and implement protection measures to safeguard customers’ experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service.

8. The following voice calls are included in the limitless bundle of minutes for voice calls for the Price Plans except when the number you are calling is contained in the list of exclusions set out in clause no. 9 below:

i. Bridge Conference Calls

ii. Directory Enquiries / Through Connect portion

iii. International calls

iv. Premium rated calls 

v. Roaming services

vi. Premium rated IVR     

vii. Premium rated Dicon

viii. Special Short Codes

ix. Video IVR

x. International VAS and Premium services

xi. Travel Talk

xii. Conference Calls 

xiii. Call Sponsor (sponsored calls are charged at the sponsored party’s prevailing price plan rate)

9. The bundle of minutes for voice calls included in the Price will be available for use for calls to any local South African network at any time of day. General Service and VAS call rates will be the same as the lodged out of bundle call rate, in accordance with the applicable Red for Business (+) Price Plan.  

TExclusions from the Red for Business Price Plan

10. As a Customer on a Red for Business Price Plan that includes a limitless Voice (talktime) and /or SMS offer you will not be allowed to purchase once-off or recurring bundles for the same services as the limitless offer.

11. Calls or connections to Value Added Services (“VAS”) are excluded from the bundle of voice minutes for the Price Plan and will be charged for separately at the current prevailing rate as set out in the applicable price plan.

The Red for Business Price+ Plan

Voice

12. Red for Business+ Plans with limitless voice benefits as per below , will be subject to the below FUP’s:-

Price Plan

FUP  (minutes per month)

Red Professional +

4 500

Red Executive +

7 500


13. Any extreme usage which may have an impact on the operation of Vodacom’s network may be monitored. Customer will receive notifications of 80% usage and 100% usage after which outbound voice calls will be barred until such time that a voice bundle is purchased. The counter will be reset at the beginning of each calendar month. Vodacom reserves the right to apply and implement protection measures to safeguard customers’ experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service.

Data

14. The monthly data allocation will expire at the end of the month following the month in which it was allocated.

15. Data order of consumption will be as follows: -

a) Free/promotional data bundles;

b) Monthly tariff data allocation; 

c) Recurring data bundles;

d) Once-off data bundles;

e) Any carryover of data bundle balances from the previous month.

16. Customers on Red for Business (+) Price Plans (including new connections, upgrades and migrations) will qualify for 4 free Data Sharing SIM cards.

17. The Data Sharing SIM cards will be issued on activation of the Red for Business (+) tariff.

18. No SIM connection fee or monthly service fee will apply to Data Sharing SIMs activated.

19. A maximum of 4 Data Sharing SIM cards can be allocated.

20. Any Data Sharing SIM swops required after activation of the contract will be for the customer’s own account

21. Customers migrating to a Price Plan that does not include the free Data Sharing SIMs benefit will be migrated but the benefit will not be carried over.  If the customer wishes to retain the Multi Data SIMs service, the customer will be charged the standard monthly service fee per Multi Data SIM once migrated to the new Price Plan that does not include this benefit.

22. The limitless SMS option available on selected Red for Business Price Plans will include national SMS to any local South African network, subject to the exclusions in 29 below.

23. All SMS usage is subject to a fair usage policy and any extreme usage which may have an impact on the operation of Vodacom’s network   may be monitored. Vodacom reserves the right to apply and implement protection measures to safeguard customers’ experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service. 

24. SMSs may not be used as part of any bulk SMS sending service for commercial or business purposes.

25. Red for Business Price Plans and SMS bundles are not available to WASP and content providers and cannot be used for bulk message sending.

26. If the SIM card is used in a fixed geographic location to regularly send bulk SMSs to multiple numbers, the service will be suspended immediately.

27. Vodacom reserves the right to suspend the service in the event of suspected abuse and/or where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.

28. The limitless SMS offer on Red for Business Price Plan(s) may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse

29. The following SMS categories shall be excluded from the limitless SMS offer:

i. International 

ii. Premium rated

iii. Content services

iv. VAS services

30. The limitless SMS allocation will be available for the duration of the contract and/or while on any of the specific Red for Business Price Plans which offer limitless SMS as part of the standard price plan.

31. Red for Business+ Price Plans with a limitless SMS allocation will be subject to an acceptable usage policy.

32. All SMS usage is subject to a fair usage policy of 9 000 SMS messages per month. Customer will receive notifications of 80% usage and 100% usage after which outbound SMS messages will be barred until such time that an SMS bundle is purchased. The counter will be reset at the beginning of each calendar month. Any extreme usage which may have an impact on the operation of our network may be monitored. Vodacom reserves the right to apply and implement protection measures to safeguard customers’ experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service.

33. Customers on Red for Business (+) Price Plans will be able to roam at preferential rates in selected countries. The participating countries, zones and applicable rates are annexed hereto and form part of these terms and conditions. Bundled Minutes, SMS and Data do not apply whilst roaming. 

34. Customers on Red for Business (+) Price Plans will be able to roam subject to standard business rules for all other roaming destinations.  Bundled Minutes, SMS and Data do not apply whilst roaming.  

35. Customers on Red for Business (+) Price Plans will be able to make international calls at preferential rates to selected countries. The applicable countries and rates per zone are available at www.vodacom.co.za. Bundled Minutes, SMS and Data do not apply for international calling.                        

36. Exclusions from the Red for Business (+) Price Plan

More Weekend Minutes will be excluded from all Red for Business (+) Price Plans.

Annexure

The table below displays participating countries and the zones they fall under.   The table will be updated accordingly as and when rates and changes are made: 

Zone 1 

ALBANIA

MONTSERRAT

ARUBA

MOROCCO

AUSTRALIA

MOZAMBIQUE

BELARUS

MYANMAR

BELGIUM

NAMIBIA

CHILE

PAPUA NEW GUINEA

CUBA

PARAGUAY

CYPRUS

PERU

CZECH REPUBLIC

POLAND

DOMINICAN REPUBLIC

PORTUGAL

ESTONIA

RUSSIA

FIJI

SINGAPORE

FINLAND

SLOVAK REPUBLIC

GABON

SOUTH KOREA

GAMBIA

SPAIN

GEORGIA

SWAZILAND

GERMANY

SWEDEN

GHANA

TCHAD

GUINEA-BISSAU

THAILAND

GUYANA

TURKEY

HAITI

TURKMENISTAN

HONDURAS

TURKS AND CAICOS

HONG KONG

UGANDA

HUNGARY

UKRAINE

ICELAND

UNITED ARAB EMIRATES

INDIA

UNITED KINGDOM

IRAN

UNITED STATES

IRAQ

VATICAN CITY

ITALY

VIETNAM

JAMAICA

ZAMBIA

JAPAN

 

KENYA

 

MACEDONIA

 

MADAGASCAR

 

MALAYSIA

 

MALTA

 

MEXICO

 

MONACO

 

MONTENEGRO

 


Zone 2

AFGHANISTAN

CHINA

ISLE OF MAN

NETHERLANDS

SLOVENIA

ALAND ISLANDS

COLOMBIA

ISRAEL

NEW CALEDONIA

SOLOMON ISLANDS

ALASKA

COOK ISLANDS

ITALY

NEW ZEALAND

SOMALIA

ALGERIA

COSTA RICA

JAPAN

NICARAGUA

SOUTH KOREA

ANDORRA

COTE D'IVOIRE

JERSEY

NIGER

SOUTH SUDAN

ANGUILLA

CRUISE SHIPS

JORDAN

NIGERIA

SPAIN

ANTIGUA AND BARBUDA

DEMOCRATIC REPUBLIC OF THE CONGO

KAZAKHSTAN

NORWAY

SRI LANKA

ARGENTINA

DENMARK

KENYA

OMAN

SUDAN

ARMENIA

DJIBOUTI

KOSOVO

PAKISTAN

SURINAME

ARUBA

DOMINICA

KUWAIT

PALESTINE

SWEDEN

AUSTRALIA

DOMINICAN REPUBLIC

KYRGYZSTAN

PANAMA

SWITZERLAND

AUSTRIA

ECUADOR

LAOS

PAPUA NEW GUINEA

SYRIA

AVIATION

EGYPT

LATVIA

PARAGUAY

TAIWAN

AZERBAIJAN

EL SALVADOR

LEBANON

PERU

TAJIKISTAN

BAHAMAS

EQUATORIAL GUINEA

LESOTHO

PHILIPPINES

TANZANIA

BAHRAIN

ESTONIA

LIBERIA

POLAND

TCHAD

BANGLADESH

ETHIOPIA

LIBYA

PORTUGAL

THAILAND

BARBADOS

FAROE ISLANDS

LIECHTENSTEIN

PUERTO RICO

THURAYA

BELARUS

FINLAND

LITHUANIA

QATAR

TIMOR

BELGIUM

FRANCE

LUXEMBOURG

REPUBLIC OF CONGO

TOGO

BELIZE

FRENCH GUYANA

MACAU

REPUBLIC OF MOLDOVA

TONGA

BENIN

FRENCH POLYNESIA

MACEDONIA

REUNION

TRINIDAD AND TOBAGO

BERMUDA

GABON

MADAGASCAR

ROMANIA

TUNISIA

BHUTAN

GERMANY

MALAWI

RUSSIA

UKRAINE

BOLIVIA

GHANA

MALAYSIA

RWANDA

UNITED KINGDOM

BOSNIA AND HERZEGOVINA

GIBRALTAR

MALDIVES

SAINT BARTHELEMY

UNITED STATES

BOTSWANA

GREECE

MALI

SAINT KITTS AND NEVIS

URUGUAY

BRAZIL

Greenland

MALTA

SAINT LUCIA

UZBEKISTAN

BRITISH VIRGIN ISLANDS

GRENADA

MARTINIQUE

SAINT MARTIN

VANUATU

BRUNEI

GUADELOUPE

MAURITANIA

SAINT VINCENT AND THE GRENADINES

VENEZUELA

BULGARIA

GUAM

MAURITIUS

SAMOA

VIETNAM

BURKINA FASO

GUATEMALA

MEXICO

SAN MARINO

YEMEN

BURUNDI

GUERNSEY

MONGOLIA

SAO TOME AND PRINCIPE

 

CAMBODIA

GUINEA

MONTENEGRO

SAUDI ARABIA

 

CAMEROON

HONG KONG

MOROCCO

SENEGAL

 

CANADA

INDIA

MOZAMBIQUE

SERBIA

 

CAPE VERDE

INDONESIA

MYANMAR

SEYCHELLES

 

CAYMAN ISLANDS

IRAN

NEPAL

SIERRA LEONE

 

CENTRAL AFRICAN REPUBLIC

IRELAND

NETHERLAND ANTILLES

SLOVAK REPUBLIC

 


Zone 3

MAURITIUS

ZIMBABWE



The table below provides the Red Travel Saver rates across all 3 zones 

ZONE 1

ZONE 2

ZONE 3

Daily Fee

N/A

N/A

R 30.00

Voice per min

R 2.50

R 7.50

R 10.00

Data per MB

R 2.00

R 7.50

R 1.00

SMS

R 0.80

R 2.00

R 2.00


The table below provides the Red for Business+ Fair Usage Policy detail: 

Voice

SMS

Red Entry

N/A

9 000

Red Business +

N/A

9 000

Red Professional +

4 500 mins/month

9 000

Red Executive +

7 500 mins/month

9 000

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