Service Schedule T&Cs

4.1 Each Service Schedule shall be deemed to be a separate agreement on the terms and conditions set out herein and the termination of any specific Service Schedule shall not be deemed to constitute a termination of any other Service Schedule or this Agreement, all of which shall continue to be of full force and effect.


4.2 In the event of any conflict or inconsistency between a Service Schedule and the main body of the Agreement, then the provisions of the Service Schedule shall prevail.

4.3 Each Service Schedule shall be catalogued numerically for identification purposes and shall provide:

4.3.1 a description of the Service to be rendered;

4.3.2 the effective date, initial period and termination period particular to the Service;

4.3.3 the pricing and payment terms as well as any discounts applicable to the Service;

4.3.4 the Key Performance Indicators ("KPI's"), means of measurement thereof and required service levels;

4.3.5 escalation procedure in the event of a fault;

4.3.6 particular undertakings and terms and conditions not contained in this Agreement which pertain to the Service; and

4.3.7 any other information required as provided for in this Agreement.


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