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Vodacom Business Hosted Contact Centre

Extraordinary Customer Journeys with Smarter Call Centres

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What Is HCC?

HCC (Hosted Contact Centre) is a cloud-powered platform that gives you everything you need to run a high-performance contact centre—without the limitations of on-premise systems.

From voice to video, email to WhatsApp, and self-service to smart routing, HCC helps you engage better, resolve faster, and scale smarter—all while reducing infrastructure overheads.

Key Benefits

Whether you’re scaling customer support, launching collections campaigns, or managing high-volume inbound calls, Vodacom HCC offers:

  • Cloud-native flexibility with no major upfront investment
  • Rapid deployment to get teams online faster
  • Integrated omni-channel engagement across every digital touchpoint
  • Enterprise-grade availability with ultra-high uptime
  • Real-time dashboards and performance insights to optimise every call
Who It’s For
  • Public Sector, Medium to Large Enterprises
    Especially in finance, retail, healthcare, hospitality, and telecoms
  • Customer-Facing Teams
    Handling support, sales, collections, or hybrid interactions
  • Operations & IT Leaders
    Who need an agile, cost-effective, and integrated solution

Key Features

High Availability

High Availability

Enterprise-grade cloud infrastructure with 99.99% uptime

Modular & Scalable

Modular & Scalable

Add or remove contact centre functions like IVR, scripting, or outbound as needed

Rapid Deployment

Rapid Deployment

Cloud-based rollout with no hardware headaches

Omni-Channel

Omni-Channel Ready

Voice, chat, email, WhatsApp, video—all on one platform

Architecture

Open Architecture

Integrate easily with your VOIP, CRM, BI tools, or in-house apps

User-Friendly

User-Friendly Control

Empower business users to manage workflows, scripts, and routing

Custom Reporting

Powerful Business Intelligence & Custom Reporting

Real-time dashboards and KPIs tailored to your business goals

Financial Services

Built for Collections & Financial Services

Optimised for PTP (Promise to Pay) and recovery strategies

Trusted

Trusted by Industry Leaders

Used by major retail groups, financial customers and more

Friendly Model

OPEX-Friendly Model

No big capital outlay—pay only for what you use

Managed

Fully Managed by Vodacom

One partner. One SLA. Total peace of mind.

A Better Contact Centre, Without the Overheads

With Vodacom Business Hosted Contact Call Centre, you don’t just run a call centre—you build a future-ready engagement hub designed for today’s customers and tomorrow’s demands.

Together, let’s build the extraordinary.

GET IN TOUCH

Get in touch to get connected

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  • Amount: R10k to R5m
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  • Repayment period: 3 - 12 months

APPLICATION REQUIREMENTS

  • Banking statements: 3 months
  • Minimum turnover: R40k a month or R500k a year
  • Registered business: Operational for 12 consecutive months
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WHAT YOU GET

  • Amount: R100k to R5m
  • Funding paid: Within 24 hours on successful applications

  • Repayment period: 3 - 24 months
  • Dedicated support: Business Funding Analyst

APPLICATION REQUIREMENTS

  • Banking statements: 12 months
  • Minimum turnover: R10M+ a year
  • Registered business: Operational for 3 consecutive years
  • Ownership: 3 consecutive years of stable ownership
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Frequently asked questions

Do I need to have a registered business to qualify for VodaLend business funding?

The qualification to Business Lending products do not require customers to be Vodacom customers. Anyone who has a business funding need and meets the qualifying criteria can apply for funding.

What is dedicated business services?

Dedicated business services gives you access to a dedicated business analyst. It is available exclusively on Opportunity Bridge Funding and Large Business Funding solutions. 

Can I use my smartphone to apply or do I need to fill in a form?

Our application process is paperless. Simply apply for a VodaLend Business Funding solution from any smart device. It’s quick and easy. 

Do I have to be a Vodacom customer to qualify

VodaLend’s business finance solutions are available to all South African businesses. Your cellular network provider, does not exclude you from accessing our business funding solutions.