HCC (Hosted Contact Centre) is a cloud-powered platform that gives you everything you need to run a high-performance contact centre—without the limitations of on-premise systems.
From voice to video, email to WhatsApp, and self-service to smart routing, HCC helps you engage better, resolve faster, and scale smarter—all while reducing infrastructure overheads.
Cloud-native flexibility with no major upfront investment
Rapid deployment to get teams online faster
Integrated omni-channel engagement across every digital touchpoint
Enterprise-grade availability with ultra-high uptime
Real-time dashboards and performance insights to optimise every call
Who It’s For
Public Sector, Medium to Large Enterprises Especially in finance, retail, healthcare, hospitality, and telecoms
Customer-Facing Teams Handling support, sales, collections, or hybrid interactions
Operations & IT Leaders Who need an agile, cost-effective, and integrated solution
Key Features
High Availability
Enterprise-grade cloud infrastructure with 99.99% uptime
Modular & Scalable
Add or remove contact centre functions like IVR, scripting, or outbound as needed
Rapid Deployment
Cloud-based rollout with no hardware headaches
Omni-Channel Ready
Voice, chat, email, WhatsApp, video—all on one platform
Open Architecture
Integrate easily with your VOIP, CRM, BI tools, or in-house apps
User-Friendly Control
Empower business users to manage workflows, scripts, and routing
Powerful Business Intelligence & Custom Reporting
Real-time dashboards and KPIs tailored to your business goals
Built for Collections & Financial Services
Optimised for PTP (Promise to Pay) and recovery strategies
Trusted by Industry Leaders
Used by major retail groups, financial customers and more
OPEX-Friendly Model
No big capital outlay—pay only for what you use
Fully Managed by Vodacom
One partner. One SLA. Total peace of mind.
A Better Contact Centre, Without the Overheads
With Vodacom Business Hosted Contact Call Centre, you don’t just run a call centre—you build a future-ready engagement hub designed for today’s customers and tomorrow’s demands.
Vodacom's Hosted Call Centre offers secure communication solutions for optimal efficiency. We cater for your business requirements. Request a call now!
An IP PBX (Private Branch Exchange) is a system which switches calls between your regular public communications network and VoIP. It includes a comprehensive set of PBX features and functionality, IP handsets, voicemail applications, telephone management systems and voice recording.
We bring you the expertise of Cisco Unified Communications Manager range of onsite IP PBX solutions which is deployed on your business premises and managed through our partners.
The Key Benefits of Dedicated Onsite IP PBX
Switch calls
A comprehensive set of IP PBX features and functionality to switch between the regular public network and VoIP.
Partner expertise
Leverage our strategic relationship with Cisco Unified Communications Manager for all your communication needs.
Onsite IP PBX
Deployed at your offices and managed by us.
Why Get Dedicated Onsite IP PBX?
Hassle-free setup
No extra dedicated IT personnel needed - we'll do all the technical integration for you.
Superior quality communication
Leverage our strategic relationship with Cisco Unified Communications Manager for your IP PBX telephony needs.
End-to-end service
We provide a complete solution with PBX services, access, VPN and VoIP minute termination.
How Much Does Dedicated Onsite IP PBX Cost?
The cost of this service depends on your business requirements.
To find out how much this service will cost, request a call back
You May Also be Interested in:
One Net Connect
A fixed and mobile convergence (FMC) solution bringing you Unified Communications features via a range of devices: IP devices, smartphones, function phones and tablets.
Dedicated Onsite IP PBX is deployed on your premises, but managed by Vodacom, to switch calls between your regular public communications network and VoIP.
Because data is auto-allocated when your bundle runs out, your business operations are never interrupted.
02
Reduce costs
Reduce your connectivity-related costs by ensuring that you pay the lowest out-of-bundle rates available to you.
03
Automatic
You never have to deal with the admin of having to buy data because we automatically do it for you.
Data Refill overview
Data refill ensures worry free business continuity. When you opt into Data refill, when data runs out, it automatically assigns a data bundle, with the lowest out of bundle rate available to you, to your account, as many times as needed.
This allows your employees to remain connected at low rates in order to continue servicing your customer’s needs without any interruption. In this way, you’re able to maintain the continuity of your business without compromising on spend.
Simple and flexible pricing
Data for your laptop/tablet
Bundle size
Bundle price
Bundle validity
500MB
R50
30 days
1GB
R80
30 days
2GB
R141
30 days
Data for your laptop/tablet
Bundle size
Bundle price
Bundle validity
30MB
R12
30 days
100MB
R29
30 days
500MB
R80
30 days
1GB
R115
30 days
To opt in to Data Refill
Easily and quickly opt in to getting data automatically allocated to your line(s) through USSD.
