What is Vodacom Sage?

A business cloud accounting solution that is easy to use and acts as a one-stop shop for all your finance requirements. Take control and manage your finances all on one platform.

Vodacom Sage Benefits Image

Vodacom Sage benefits

  • 01
    Seamless processes

    With Sage Business Accounting, processes that once took weeks, now take minutes to complete

  • 02
    Enables proactivity

    This Application allows customers to be proactive about their businesses.

  • 03
    Allows scalability

    Customers can scale easily depending on their organizational needs.

Vodacom Sage Business Cloud Accounting features

Quick and easy invoicing

With customer details and your product or service information all close at hand, sending an invoice is quick and easy. Just select a customer, choose the products or services bought, and then send an invoice.

Connect your bank

Bank transactions effortlessly flow into Sage Accounting and automatically match with your invoices. It is secure, accurate and saves you time.

Get an overview of your business

Nothing is more important than knowing your business is on track. With customizable dashboards, gain instant insight into how your business is performing.

Monitor your budgets

Use the budgeting tool to keep track of your company's performance against predefined targets you've set.

Manage your stock

With Sage Accounting, you can easily manage your stock levels and ensure you always have the right quantities available to meet demand

Access to reporting and analytics

Gain accurate and meaningful insights into the numbers behind your business, or simply view your Profit and Loss report or Balance Sheet.

5 reasons to choose Sage Accounting from Vodacom

Always-on connectivity

Have access to your business and manage your operations from anywhere, at any time. All you need is an internet connection and your laptop, tablet or mobile.

Scalability and flexibility

Pay for what you need, when you need it. As the demands of business fluctuate over time, you need a solution that enables you to stay on top of the opportunities or challenges that lie ahead.

Enhanced security

Have your important business data securely backed up in the cloud and avoid stressful situations where your office or server may become inaccessible. Security goes beyond the safety of your data and extending to integrity and availability.

Productivity and efficiency

With access to your Sage Accounting solution, you’re able to work productively whenever you need to. Use the powerful features of your cloud-based solution to efficiently run and manage your business.

Collaboration and teamwork

Link up with an Accountant and other teammates to collaborate seamlessly in real-time with access to the most up-to-date information and data.

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What is Vodacom POPICheck™?

A cloud-based rapid assessment tool and compliance framework that helps organisations gauge their readiness for compliance with the Protection of Personal Information Act (POPIA), South Africa's data protection law.

Vodacom POPICheck™ Benefits

Vodacom POPICheck™ benefits

  • 01
    Ease of access

    This is a cloud-based SaaS offering that requires no hardware or software. Simply sign up, log in, and start using!

  • 02
    Industry standard

    Fully POPI compliant questions, answers and corrective actions

  • 03
    No training required

    Simple, intuitive and extremely easy to use interface

Vodacom POPICheck™ features

Policy & Strategy

______

POPICheck quantifies your progress towards POPI compliance. Generate prioritised corrective actions to improve POPI compliance success.

Security

______

Generates a date and time stamped audit report in PDF format to print, email or share with stakeholders.

People

______

Teams can manage tasks and collaborate on your POPI initiative using Microsoft SharePoint Online and Planner.

Lifecycle & Process

______

Identify key risks and areas for improving the organisation's ability to achieve POPI compliance.

GET IN TOUCH

Get in touch to get connected

________

Get Vodacom POPICheck™

Request call back

Vodacom Online Shop

Terms and Conditions

These terms and conditions govern all purchases from the Vodacom Online Shop. By using www.vodacom.co.za or www.vodacombusiness.co.za (the "Website") whether as a visitor or a registered User (the "User" or the "Customer") to browse or purchase any product on the Website you, the visitor / User / Customer, are bound by these terms and conditions ("Terms & Conditions"). www.vodacom.co.za or www.vodacombusiness.co.za are owned and operated by Vodacom (Pty) Ltd, a company registered in terms of South African law with registration number: 1993/003367/07 VAT number: 4010139121 (hereinafter referred to as "Vodacom").

Registration Process

You may only purchase goods from this website if you are 18 years or older. if you are under 18, you may only purchase goods from this website with consent of your legal guardian. By accepting these terms and conditions you confirm that you are at least 18 years of age or that you have your legal guardians consent. All Credit/Debit card transactions are Secure Socket Layers encrypted Vodacom's registration documents and the Website's registered domain name are checked and verified. Vodacom shall take all reasonable steps to protect the customer's information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). In order to purchase any products from the Website, you have to be a registered User and logged in using your own unique log in details.

Agreement of Sale

Credit card/debit card purchases will only be effective when the customer electronically submits a successful order and a payment has been authorized and received by Vodacom. Placing a product in a shopping basket without completing the purchase cycle does not constitute an agreement of sale; and/or constitute an order for such product. Vodacom shall not be held liable if such product is not available when the purchase cycle is completed at a later stage. Vodacom may remove such product from a shopping basket if no stock is available.

Credit card/debit card purchases in the event that VODACOM accepts your order the same shall be debited to your credit card/ debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to VODACOMS’s dispatch of the product that you have ordered. Should we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account. Refunds can take up to 21 working days to reflect.

In the case of an approved application, the contract obligation of such application will only be effective upon delivery and acceptance of the order.  The risk of loss shall pass on to the Buyer upon delivery of Product.

Vodacom reserves the right to refuse or cancel any order / Agreement of Sales for whatsoever reason without giving reason to the customer.

Third Party Content

Third party information such as but not limited to, product catalogues, product description and specifications, lists of dealers, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products, links to third party websites and other data from external sources is made available on the Website ("Third Party Content"). The provision of Third Party Content is for general informational purposes only.

You hereby acknowledge that the Third Party Content provided to You is obtained from sources believed to be reliable or provided by the sellers in the process of advertising, exhibiting and offering to sell the Products on the Website. All Third Party Content is provided on an 'As Is' basis. Vodacom may not own / have the rights and title to any such Third Party Content, or provide any guarantee with respect to the accuracy, title, merchantability, non-infringement or fitness for a particular purpose of any Third Party Content. Vodacom shall not be held liable for any loss suffered by You based on Your reliance on or use of such Third Party Content.

In the event any Third Party Content contains links to third party websites, and You visit any such external link, You agree to do so at your own risk, responsibility and liability. Vodacom makes no warranty or representation regarding, and does not endorse, any website linked to the Website / Services or the information appearing thereon or any of the products or services described thereon.

Product and Service Availability

Vodacom will endeavour to ensure information presented on this site is accurate, however errors may occur.   The product pictures are indicative and may not match the actual product.

Vodacom reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services.

PRICING INFORMATION

All products and pricing are subject to stock availability. The price of each product will be displayed with the product listing. In the event of a sales or special offer, the discounted price shall be displayed.

Should a product / service is listed at an incorrect price or with incorrect information due to any technical error, Vodacom shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, Vodacom may, at its discretion, either contact you for instructions or cancel your order. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and Vodacom will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation.

PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF VODACOM. VODACOM may revise and cease to make available any product/ services at any time. In the event, VODACOM is unable to deliver the product to you on time or at all,  your order will be cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners.

 

External Suppliers Promotional Gifts / Discounted Voucher rules

Vodacom will communicate the redemption process to a customer, however will not be liable if an external supplier doesn’t honour promotional gift or discounted voucher. Terms and conditions of the promotional gifts / discounted vouchers will apply to the limited stock available

Stock availability

Vodacom will take all reasonable efforts to monitor stock levels and ensure that when the item is discontinued, the offers are discontinued on the website. However we cannot guarantee fulfilment of your order .Where the item is temporarily out of stock, your order will be placed on back order until the stock becomes available to fulfil the same. Where the item is discontinued by a supplier, Vodacom will cancel your order should we not be able to source an alternative colour or device.

Promotional Deals and Special Offers

From time to time, Vodacom may offer certain contracts at discounted prices as part of a Today only ,Black Friday , App Only Deal ,Bundle Deal or any other campaign which are explained below (each a “Deal”). These will be subject to special terms and conditions (as set out in the Site ) Such terms and conditions define the construct of the deal.

 These deals will only be made available within the specified timeframe and quantities as advertised.  Quantities are limited to two (2) per customer dependent on the promotion  . This  also applies to discontinued or end of life items and Vodacom is not obligated to honour these deals. The extent of such "Deal" or discount is at the sole discretion of Vodacom.

Credit card /Debit Card Transactions

There is no minimum order value* A maximum value of R200 000.00 (Two Hundred Thousand Rand) per order on Hardware purchases* The minimum airtime recharge value is R12.00 (Twelve Rand) per order* The maximum airtime recharge value is R1 500.00 (One Thousand and Five Hundred Rand) per day to a maximum amount of R3000.00 (Three Thousand Rand) per month* The maximum data recharge value is R1500.00 (One Thousand Five Hundred Rand) per day to the maximum amount of R3000.00 (Three Thousand Rand) per month* All Prices are VAT inclusive. International Credit Cards are currently not supported on the Vodacom Online. 

Payments:

Vodacom shall only accept South African Visa or Master Credit/Debit Cards payments. No Diners or AMEX cards. At the time of the customer submitting the payment details, Vodacom shall request payment authorization from the Credit/Debit Card institute. If such authorization is not obtained the order will fail and not progress further. The customer will see a message to contact their bank. Only once the payment has been authorised will the sales order be dispatched from the Vodacom warehouse for delivery to the customer.

Refunds:

Credit/Debit Card transactions shall only be refunded back to the account used for the original purchase. All refunds may take up to 21 working days to process. Please note that all Airtime Bundles and Data Bundles are non-refundable as it is sent directly to the cellphone number captured.

Delivery and Charges:

Vodacom shall only deliver within the borders of South Africa. All sales orders exceeding the value of R600 (Six Hundred Rand including vat) shall qualify for free delivery.

All sales orders under the value of R600 (Six Hundred Rand including vat) shall incur a delivery fee of R130 (One Hundred and Thirty Rand including vat)

Deliveries shall take place between Monday - Fridays 8:00am-17:00pm.

Once payment has been received by Vodacom, deliveries shall take between 3-5 working days, depending on delivery address and location
It is your responsibility to ensure that an accurate delivery address is supplied.  Please be advised that changes to delivery address will not be allowed once the order has been despatched. This includes:* House / Building Number* Building Name* Street Name and Number* Suburb* Province* Post Code

Deliveries to postal codes will not be allowed.

Record of Online Sale Order

A record of each sales order and any related transaction between the customer and Vodacom shall be maintained on the Online Website.The customer shall only be able to view and print such record during the initial 12 (Twelve) month period. It shall be the responsibility of the customer to retain the record of the relevant sale or related transaction thereafter.

Listing of Cellular Phones:

In the event of theft or loss of a Cellular phone, where Vodacom has provided the Cellular Phone, the Customer shall be entitled to request Vodacom to list such Cellular Phone on the "blacklist" as determined by the prevailing policy of Vodacom from time to time. Vodacom shall effect such listing provided that all required information has been supplied by the Customer "Blacklist" shall mean the disablement by electronic or other means, of a Cellular phone thereby preventing its further use on the Vodacom Network. In the event of theft or loss of a SIM card, where Vodacom has provided the SIM card, the Customer shall be entitled to request Vodacom to list such SIM card on the "greylist" as determined by the prevailing policy of Vodacom from time to time. Vodacom shall effect such listing provided that all required information has been supplied by the Customer "Greylist" shall mean the disablement by electronic or other means, of a SIM card thereby preventing its further use on the Vodacom Network.

Disclosure of Information

Vodacom shall to the extent permitted by law, receive or disclose the Customer's personal information, documents, detailed call records and / or any other information for or to - Any law enforcement agencies that require the information for the preventing or investigation of criminal activities. Any of Vodacom's shareholders, related entities, suppliers, agents or professional advisors for reporting, accounting, product supply, marketing and/or auditing purposes. Notwithstanding anything to the contrary herein contained, Vodacom shall be entitled to utilise the Customer's call records for tracing purposes as required by it in terms of law.

Disclaimer

Whilst every effort has been made by Vodacom and its suppliers of information, to ensure the proper performance of this website, the accuracy of the information/images and the reliability of the binary data on this website, Vodacom, its affiliated companies, suppliers, or any of their employees, do not guarantee the availability of the Website, content and information offered on the Website or the accuracy of the information and/or images on this Website. Vodacom makes no representations or warranties, whether express or implied, and assume no liability or responsibility for the proper performance of this Website and/or the services and/or the information and/or images contained on the Website, are thus used at the customer's own risk. In particular Vodacom makes no warranty that the Website will meet the customer's requirements, be uninterrupted, complete, timely, secure or error free.

No warranties:

The Website is supplied on an "as is" basis and has not been compiled or supplied to meet the customer's individual requirements. It is the customer's sole responsibility to satisfy the customer's self prior to accepting these T's & C's that the service available from and through this Website will meet the customer's individual requirements and be compatible with the customer's hardware and/or software. The Website may contain hyper-links to third party sites. Vodacom is not responsible for the content of, or the services offered by those sites. The hyper-link(s) are provided solely for the customer convenience and should not be construed as an express or implied endorsement by us of the site(s) or the products or services provided therein. The customers access those sites and use their products and services solely at the customer's own risk.

Governing Law and Jurisdiction

This Website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these T's & C's, the customer submit to the jurisdiction of the South African courts.

Privacy

Vodacom shall take all reasonable steps to protect the customer's personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). Vodacom may electronically collect, store and use the following of the customer's personal information:* name and surname;* birth date;* gender;* country of residence;* closest city;* non-personal browsing habits and click patterns;* e-mail address;* IP address; and* ID number / passport number. Vodacom collects; stores and uses the abovementioned information for the following purposes: * to greet the customer when the customer access the Website;* subject to the customer consent, to inform the customer of facts relating to the customer* access and use of the Website;* subject to the customer consent, to inform the customer about competitions and special offers from Vodacom and/or its partners / affiliates;* to compile non-personal statistical information about browsing habits, click-patterns and access to the Website;* to verify the customer identity when transacting with Vodacom and/or Marketplace Sellers; and* to ensure that the goods are received by the addressee.* The customer may elect not to receive any communications from Vodacom and/or its partners / affiliates. Vodacom may collect, maintain, save, compile and share any information collected from the customer, subject to the following provisions: Vodacom shall not disclose the customer's personal information unless -the customer consent thereto; or through due legal process. Vodacom may compile, use and share any information that does not relate to any specific individual; and Vodacom owns and retains all rights to non-personal statistical information collected and compiled by Vodacom.

Data Protection

Vodacom shall not pass on customer information to any third parties for Marketing purposes, only Vodacom and its affiliated vendors shall contact the customer to promote its products and services.

Security

Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that Vodacom suffers any damage or loss. The customer agrees and warrants that the customer log-in name and password shall: * be used for the customer personal use only; and* not be disclosed to any third party. The customer allows Vodacom to take all reasonable steps to ensure the integrity and security of the Website and back-office applications. All credit card transactions are Secure Socket Layers encrypted Vodacom's registration documents and the Website's registered domain name are checked and verified.

Changes to Agreement

Vodacom may, in its sole discretion, change these T's & C's or any part thereof at any time with or without notice. It is the customer responsibility to visit the Website to see whether the T's & C's have been amended and ensure that the customer is satisfied with the amendments. Should the customer not be satisfied with the amendments, the customer must refrain from placing any further orders on, or from using in any way, the Website.

Disputes

Between the customer and Vodacom Save for urgent or interim relief which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between the customer and Vodacom on any matter provided for in, or arising out of these Terms & Conditions, and not resolved through the Customer Care Department of Vodacom, then such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. Arbitration proceedings shall be conducted in Johannesburg in English.

Address for delivery of notices

Vodacom chooses as its address at which it will receive all correspondence or legal notices for all purposes under these T's & C's, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: (Physical address) Vodacom Corporate Park, 082 Vodacom Boulevard, Vodavalley, Midrand, South Africa. (Postal address) Private Bag X 9904, Sandton, 2146.

Term and Termination

These T's & C's shall commence from the date on which they are published on the Website and continue indefinitely, as amended by Vodacom from time to time, for so long as the Website exists and is operational, Vodacom being entitled to amend or  terminate these T's & C's and/or shut down the Website at any time.

Copyright

Any and all copyright subsisting in the Website, including these T's & C's, vests in Vodacom and all rights not expressly granted are reserved.Vodacom cannot screen or edit all the content available from the Website and does not accept any liability for illegal, defamatory or obscene content. The customer's are encouraged to inform Vodacom of any content that may be offensive or illegal.

Intellectual Property Rights

All the content, trademarks and data on this Website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Vodacom and as such are protected from infringement by local and international legislation and treaties.

Electronic Communications

When the customer visit the Website or send e-mails to Vodacom, the customer consent to receiving communications from Vodacom electronically and agree that all agreements, notices, disclosures and other communications sent by Vodacom satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing"

Hyperlinks

Hyperlinks provided on this Website to non-Vodacom sites are provided as is and Vodacom does not necessarily agree with, edit or sponsor the content on such web pages.

Framing

No person, business or web site may frame this site or any of the pages on this Website in any way whatsoever.

Why Vodacom Business?

At Vodacom, we understand the challenges businesses face in equipping their workforce with reliable, affordable mobile technology.  That's why we've partnered with NuMobile to offer a comprehensive business mobile phone solution that addresses these needs and empowers your employees, all while simplifying your administrative burden.

Key Benefits

Nugget Number 1
Streamlined Onboarding & Management

We handle the administrative process of getting your employees connected to smartphone devices by conducting the necessary checks before employees get a smartphone.

Nugget Number 2
Enhanced Employee Connectivity & Productivity

Employees obtain reliable and affordable smartphones to enable them to communicate with employers, colleagues, and clients.

Nugget Number 3
No Financial Risk

Employers have no financial commitment on behalf of their employees.

Vodacom Numobile Small-Woman

Key Features

payment

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Easy-to-pay Agreements

Employees can easily pay for their chosen smartphone with data, airtime, and SMS plans over 6-24 months, ensuring employer-employee communication without financial burden on the employer.

cloud-download

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Affordable & Reliable Smartphone Technology

The smartphones we provide are ICASA approved. These employee phones support the use of communication and workflow applications which equips the employer with cost-effective methods to share important information.

setup

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On-site Services

Streamlining phone setup! We visit workplaces to connect employees to company phones, at pre-approved times and in their preferred language. We even provide user training for smooth communication.

GET IN TOUCH

Get in touch to get connected

____

Get Vodacom NuMobile
 

Request call back

Why Vodacom Business for Microsoft?

As a trusted leader in telecommunications, Vodacom offers an unmatched synergy with Microsoft, providing a seamless experience that empowers businesses to thrive in the digital era. With our comprehensive suite of Microsoft services, tailored to suit your specific requirements, we ensure enhanced productivity, collaboration, and efficiency. Our team of expert consultants understands your unique business challenges and leverages Microsoft's cutting-edge solutions to drive transformative outcomes. Whether it's cloud services, enterprise applications, or security solutions, Vodacom Business delivers innovative technology backed by exceptional support. Join countless satisfied clients who have chosen Vodacom Business as their preferred Microsoft services provider and unlock the full potential of your organization.

Vodacom Microsoft Services

Microsoft Teams Voice Breakout
Microsoft Teams Voice Breakout

A modern internet cloud-based telephony solution that integrates into Office 365. It transforms how work gets done by unifying calling, chat, meetings, calendar, web conferencing and email for an all-in-one communication solution.

Read more
Microsoft Azure
Microsoft Azure

A cloud platform with more than 200 products and cloud services designed to help you bring new solutions to life-to solve today’s challenges and create the future. Build, run, and manage applications across multiple clouds, on-premises, and at the edge, with the tools and frameworks of your choice.

Read more
Modern Workplace
Modern Workplace

A bundled solution for any business occasion. Vodacom's Modern Workplace Bundles powered by Microsoft, offers a range of different options and price points to best suit your business needs and budget.

Read more
Professional and Managed Services
Professional and Managed Services

Through our subsidiary, Nexio, we specialize in delivering professional and managed services on both M365 and Azure. Our team of experienced professionals can help you with a wide range of services.

Read more

GET IN TOUCH

Get in touch to get connected

Get Vodacom Microsoft Services

Request call back

What is Managed Security Services?

Vodacom now provides managed security services to help you and your business build resilience from the inside, out. Vodacom Managed Security Services allows you to Assess the complexities of your business ecosystems, to detect real-time threats in order for you to protect your infrastructure, location and data so that you can have a better Responds to minimize the impact should an attack occur.

Security Services

Choose from 7 security services

    Assess
    IP Connect Wireless Express Image
    Cyber Exposure Diagnostics

    Identify further improvements and investments to be made towards your business cybersecurity.

     

    Select
    Managed LAN Connect Image
    Penetration Testing

    In-depth testing that simulates an actual attack on your business to help you discover weaknesses.

     

    Select
    Leased Line Image
    Vulnerability Assessment

    Dedicated high-speed, high-capacity connectivity between two sites.

     

    Select
    Protect
    Managed LAN Connect Image
    Phishing Awareness

    Phishing attack simulation that improves the security awareness of your employees.

     

    Select
    Leased Line Image
    Firewall Management

    Provision, manage and operate your firewall in a highly secured manner to protect your network infrastructure.

     

    Select
    Detect
    IP Connect Wireless Express Image
    Managed Detection & Response

    24x7 real-time security monitoring, analysis and reporting and early warning intelligence.

     

    Select
    Respond
    IP Connect Wireless Express Image
    Breach Response and Forensics

    Rapid response from our team to any major security incident or data breach.

     

    Select

    Need expert advice or help switching?

    Let us call you back to assist in switching from your current subscription and finding the right package for your business

    Request call back

    What is Vodacom Hospitality Solution?

    Managing a small- to medium-sized guesthouse or B&B? Vodacom Hospitality Solution powered by NightsBridge lets you market your business, run it more efficiently and even offer guests dependable Internet connectivity. This means that your visitors can enjoy a pleasant stay, experience ‘value for money’ accommodation and stay connected to the world from the tip of Africa!

    NightsBridge is Africa’s leading real-time booking platform. Their front-office booking software allows you to manage your bookings, accounts, housekeeping and reporting while updating your online availability with just one click.

    You can also use our hospitality solution to manage real-time bookings and offer guests WiFi via Vodacom Broadband Connect. It includes access to our secure cloud storage, Internet connectivity for your business, a virtual PABX, voice lines, smartphones and tablets which can be rented out to international guests for the duration of their stay.

    For more information, read our press release.

    Vodacom Hospitality Solution Benefits

    The key benefits of Vodacom Hospitality Solution

    • 01
      Manage real-time bookings

      Manage real-time bookings seamlessly with NightsBridge

    • 02
      Place online ads

      Place online ads to reach more potential travellers

    • 03
      Dependable access to cloud storage

      Dependable access to cloud storage, a virtual switchboard and the Internet

    Why should I get Vodacom Hospitality Solution?

    success-circle_Icon
    Access to a range of ICT services

    Send promotional and informational content to your subscribers which enables them to make better decisions

    like icon
    Seamless bookings and exposure

    Choose from a variety of non-intrusive mediums, like SMS, to promote your business.

    wifi icon
    WiFi for guests

    Sell rich-media content such as news and traffic updates, ringtones, wallpapers and other mobile downloads.

    GET IN TOUCH

    To get connected

    To get connected request a call back, email us or call 082 1960, FREE from a Vodacom cellphone.

    Request call back

    Vodacom eSIM Terms and Conditions

    • General eSim Terms and Conditions
    1. Vodacom eSIM is available to all Vodacom customers (Prepaid, Topup & Postpaid) and customer types (including Vodacom Business customers)
    2. Vodacom eSIM is available at selected Vodacom Shops, approved dealers and additional Business channels listed below
    3. Vodacom Business customers can also procure sims from the Managed Service Desk, if serviced via this channel.
    4. To utilise the Vodacom eSIM, a compatible device is required, this means that the device will need to be eSIM-enabled.
      1. Vodacom eSIM will work on smartphones that are/were sourced (bought/taken through a contract) from Vodacom or bought from another provider within the OEM approved region.
      2. Taking into account that devices are constantly in evolution, it is necessary for customers to check on the smartphone (eSIM) abilities prior to switching to an eSIM or purchasing of an eSIM-enabled device.
      3. Some devices that were sourced outside South Africa may not work with the Vodacom eSIM, this could be as a result of how the device is managed from the source location and also could be as a result of regional based locks. In this case the customer will need to contact the store/location where the device was purchased as Vodacom is not able to make any changes on the device.
    5. The Vodacom eSIM will be available via a QR code (which requires customers to scan in the Add eSIM menu in the device SIM manager settings).
    6. Customers are required to specifically request for an eSIM instead of a plastic/physical SIM card during the sim purchase/activation process.
    7. Vodacom eSIM is available to be used for a new activation or a SIM Swap
      1. New activation refers to the activation of a new Vodacom number or the introduction of an additional number (i.e. add on line) on a post-paid line.
      2. SIM Swap refers to a:
        • Voluntary change of the SIM card type from a plastic/physical SIM to an eSIM.
        • Voluntary change of the device from an eSim enabled device to another eSim enabled device (i.e. device upgrade)
        • Involuntary change of the SIM card where the SIM card is damaged, lost or stolen.
    • eSIM Activation
    1. Vodacom eSIM is available from Vodacom branded stores
      1. Where the eSIM is not available at a particular store, you will be advised of the store(s) that you can obtain it from.
      2. As the customer you will need to advise the agent of the SIM preference on purchase of/activating a contract or when managing your SIM swap.
      3. You are able to activate the eSim at the same channel which the sim was purchased from.
    2. Based on your customer type if you are a
      1. Prepaid customer:
        • After purchasing the Prepaid eSIM customers will receive two till slips. One is the cash sale slip and the other is the eSIM QR code. The eSIM QR code slip is used for a new eSIM activation or SIM swap (See details below).
        • Customers will be liable for every Prepaid eSIM printed as per request.
        • If the eSIM QR code slip is lost, the eSIM will not be able to be reprinted, thus a new one will need to be purchased.
      2. Topup/Postpaid customer:
        • When requesting an eSIM (for a new activation or SIM swap), the eSIM details will be sent through to the customer’s account linked email address.
        • Should the email address need to be changed, customers will need to follow an in-store change of details process.
        • For new eSIM activations and SIM swaps: In the event that customers delete or lose the email containing the eSIM QR code details, Vodacom agents (in-store/contact centre) will be able to resend the email to the linked email address.
        • SIM Swaps: In the event that customers delete or lose the confirmation code SMS, Vodacom agents (in-store/contact centre) will be able to resend the confirmation code to the linked number/email address.
        • For Vodacom Business customers:
          • only authorised users in an organisation can request for eSim activations and sim swaps – Corporate Administrators
          • If a user has a K account, KI account or has self-service privileges then they are able to perform all eSim related requests
    3. Prior to sourcing/downloading a Vodacom eSIM onto a smartphone, customers need to ensure that the smartphone is on the latest software as the eSIM menu option may not be visible on outdated smartphone software.
    4. Where an eSIM is obtained for :
      1. A new activation: Customers will need to complete the RICA process prior to scanning the eSIM QR code.
      2. A SIM Swap: Customers need to ensure that that they have submitted the SIM swap request and it has been completed before scanning the eSIM QR code.
    5. Vodacom postpaid and topup (including Vodacom Business) customers will follow existing processes with regards to activating a new line where the connection method is eSIM.
    • eSIM SIM Swap
    1. Existing Vodacom customers:
      1. When opting for an eSIM (as a result of a SIM swap of an add on line), the eSIM terms and conditions do not replace any other terms and conditions, agreements or contracts that exist between the customer and Vodacom.
      2. Vodacom postpaid and topup (including Vodacom Business) customers will follow existing processes when doing a SIM Swap where the connection method is eSIM.
      3. For Vodacom Business customers:
    • Sim swap and activations can be requested via an account manager, Managed Service Desk, 1940 and Business in Retail stores
    • The request will need to be accompanied with a company letterhead, if required, as per the current physical/plastic sim process
    1. eSIM Swap refers to
      1. Physical/Plastic SIM to eSIM
      2. eSIM to Plastic SIM
      3. eSIM to eSIM (as a result of a device change/upgrade)
    2. When swapping to an eSIM, customers need to take into account the following points:
      1. The cell phone number that is being swapped will need to be active on the network at the time of requesting the SIM Swap and able to receive SMS.
      2. The store /contact centre agent will follow a validation process prior to initiating the SIM swap request (as part of the current process).
      3. When swapping to an eSIM (i.e. request submitted), an SMS message will be sent to the customer containing a confirmation code/one time pin (OTP) of which customers will need when scanning the eSIM QR code.
        • The confirmation code will not be sent to any other cell phone number.
        • For security reasons, Vodacom store/contact centre agents do not have a view of this confirmation/OTP and customers must not share it once received.
        • Upon receiving your confirmation code, do not use it until prompted to do so
      4. To complete the SIM swap:
        1. Prepaid customer: You will use the QR code that would have been provided when you purchase the eSIM for the purpose of SIM swapping – customers are urged to only use approved QR scanners for safety reasons
        2. Postpaid & Topup:
          • An email containing the QR code to be used for the SIM Swap will be sent to the account linked email address.
          • Should the email address require to be changed, you will need to follow an in-store change of details process.
          • The email containing the QR code to be used for the SIM Swap will not be sent to any other email address.
        3. The completion of a SIM swap request takes between two to four hours due to safety reasons.
        4. Only scan the eSIM QR code after the device has lost network connectivity (i.e. SIM swap completed), the customer will be prompted to enter the confirmation code that was sent via SMS earlier. Scanning the QR code immediately after receiving it and the SIM swap has not completed on Vodacom systems:
          1. Will not expedite the SIM swap process.
          2. Will result in an error
        5. When upgrading a device, customers will need to complete the upgrade process prior to SIM swapping to an eSIM.
        6. When porting in from another network provider, customers will need to complete the port in process prior to SIM swapping to eSIM.
        7. In a case where customers are using an eSIM in devices and the smartphone is damaged or lost/stolen:
          1. Customers will be required to do a double sim swaps
          2. Double SIM Swap means:
            • eSIM to Physical/plastic SIM
            • Physical/plastic to eSIM
          3. The loss, theft or damage of a sim card needs to be reported to South African Police Service within a reasonable time after having reasonably become aware of the loss, theft or destruction and obtain written proof in the prescribed form, that the report has been made with the official reference number of the report

    When doing a double SIM, customers will be billed for each individual SIM Swap event.

    1. Customers will not be allowed to SIM swap to an eSIM if the cell phone number is not connected to the network.
    • Post eSIM Activation
    1. To download the Vodacom eSIM to a device
      1. Ensure that the device native app is used when scanning the eSIM QR code.
      2. Don’t download the eSIM during load shedding as it can fail due to low network connectivity
      3. To download the eSIM, the phone device (smartphone) is to be connected to the internet through either WiFi or a mobile network.
      4. When using mobile network to download, ensure that the line has airtime or a positive data balance.
    • The customer is responsible to change the default pin code on the eSimPost eSIM Download – Dual SIM Devices
    1. Customers can use a Vodacom or another operator’s plastic/physical SIM with the Vodacom eSIM
    2. Another operator’s eSIM can be used with a Vodacom eSIM
    3. A Vodacom plastic/physical SIM can be used with the new eSIM
    4. Only one eSIM can be active or switched on
    5. The eSIM device will work as designed by the device manufacturer, however should the customer have multiple eSIMs on the device, please note:
      1. The device will connect to one bearer type (Voice/SMS/Data) per SIM connection (i.e. plastic SIM/eSIM), where the one line (eSIM/plastic) can be on voice connection whilst the other line(s) is on a data connection.
      2. As a user you can toggle between the different SIM types (plastic or eSIM) whilst also toggling between different bearer types, i.e. SMS, Data and Voice

    General Vodacom Terms and Conditions

    1. If the eSIM card is used in a fixed geographic location to regularly send bulk SMSs to multiple numbers, the service will be suspended.
    2. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom Network.
    3. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide prior written notice of such change.
    4. Vodacom respects the right to privacy and takes the protection of personal information seriously. Vodacom will only use personal information for the purposes of the Vodacom’s Red Business and individual services and in accordance with Vodacom’s Privacy Policy available on, http://www.vodacom.co.za/vodacom/terms/privacy-policy

    Vodacom Corporate Device Theft Insurance Policy

    Vodacom Corporate Device Theft Insurance Policy

    These are the terms and conditions of Your Vodacom Corporate Device Theft Insurance cover. It is important that You read and keep this document in a safe place. The insurer is Vodacom Insurance Company (RF) Limited, a registered insurance company. Finrite Administrators (Pty) Ltd, an authorised financial services provider, has been appointed to administer this Policy.

    Operative Clause

    Vodacom Insurance Company (RF) Limited (The Insurer) agrees to provide insurance in terms of this Policy during any period of insurance for which it accepts a premium. . This specific cover is limited to THEFT only claims. This means that in the event that your Device is stolen, we will replace Your Device with a new device of the same or similar type, subject to the terms and conditions of this policy.

    Please note that this cover does NOT cover Loss or Accidental Damage. If your Device is damaged or Lost, you will not be covered by this policy.

    Definitions

    1. "Accident" means known and identifiable unintended sudden and unforeseen event. “Accidental” has the corresponding meaning.
    2. "Accidental Damage" means physical damage or destruction of the Device caused by an Accident.
    3. "Device" means the Cellphone or Laptop & Tablet identified via the International Mobile Equipment Identity number or via the serial number, which is used by the Authorised User and specified as the item insured under this Policy.
    4. "Authorised User" refers to the person nominated by You to use the Device insured under this Policy.
    5. "Contract Subscriber" means a Vodacom customer or business entity who has entered into a Subscriber Agreement with Vodacom.
    6. "Cooling-off period" means the period of 30 (thirty) days from inception of this Policy during which you are entitled to cancel this insurance Policy, by sending Us written cancellation notice or by phoning Us at 082 1952.
    7. "Loss" means the sudden and unforeseen physical loss of the Device. “Lost” has the corresponding meaning.
    8. "Maximum Limit of Indemnity" means the maximum amount that We will pay out and will not be greater than the Sum Insured as defined, at the time of Theft.
    9. "Policy" means this agreement between You and Vodacom Insurance Company (RF) Limited, together with the schedule hereto.
    10. "Policyholder", "You", "Your" is the business entity in whose name the Policy is issued.
    11. "SIM Card" means the SIM Card encoded with the cellular telephone number issued in terms of the Vodacom Subscriber Agreement.
    12. "Subscriber Agreement" means the contract entered into between You and Vodacom pursuant to which Your SIM Card is activated by Vodacom and Your Device is enabled on the Vodacom cellular telecommunications service and any related services on the Vodacom network.
    13. "Sum Insured" means the retail price of the Device inclusive of VAT at the time of Theft.
    14. "Theft" or "Stolen" means the unlawful act of taking possession of the Device with the intention of permanently depriving the Customer of that Device.
    15. "Unauthorised Usage" means charges for SMS, calls or data incurred as a direct result of Theft of Your Device.
    16. "Vodacom" means Vodacom (Pty) Ltd
    17. "We", "Us" refers to the insurer, Vodacom Insurance Company (RF) Limited or the administrator, Finrite Administrators (Pty) Ltd, as applicable.

    IT IS VERY IMPORTANT TO NOTE THAT:

    YOUR CLAIM WILL NOT BE PAID IF THE VODACOM SIM CARD ISSUED IN TERMS OF THE SUBSCRIBER AGREEMENT IS NOT IN USE WITH THE INSURED DEVICE AT THE TIME OF THEFT.

    What are you covered for

    Your specific cover is limited to Theft only claims. This means that in the event that your Device is Stolen, you will be will be covered in terms of this policy subject to the terms and conditions. Please note that if your Device is Damaged you will not be covered. It is important to note that Loss of the insured Device is Not covered under this policy.

    1. Theft Cover – It is applicable to the insured Device
      1. If your Device is Stolen, We will replace Your Device with a new device of the same or similar type, subject to the Maximum Limit of Indemnity.
      2. We will not replace Your Device with a more expensive model if Your model is still available.
    1. Summary of Benefit Options and Cover:
     

    Your Specific Cover

    Other Cover Options Available

     

    Theft Insurance

    Accidental Damage Insurance

    Comprehensive Cellphone Insurance

    Accidental Damage

    No

    Yes

    Yes

    Theft

    Yes

    No

    Yes

    Loss

    No

    No

    Yes
    • As an added benefit You will be covered for world-wide trips for up to 30 days per trip travelling abroad, as long as Your Device is in use with Vodacom SIM listed on the attached schedule. You will need to activate roaming in order to enjoy this benefit.
    • In the event of a successful claim, We will replace your Device at our option. We will not pay out a cash settlement.

    What are you not covered for

    1. Any sudden and/or unforeseen physical Loss of the insured Device.
    2. Accidental Damage or destruction of the Device caused by an Accident or any unforeseen event
    3. Theft while Your insured Device is being used with any other SIM Card which was not issued in terms of the Subscriber Agreement.
    4. Any claim where there was no usage on the Vodacom SIM Card issued in terms of the Subscriber Agreement that is used together with the insured Device, for a period of 7 (seven) days prior to date of Theft.
    5. Loss or damage resulting from political or non-political riot, strike or civil commotion, public disorder, war, terrorism or public violence or which is insurable by SASRIA (South Africa Special Risks Insurance Association).
    6. Any costs of replacing, reinstating or making good wear and tear, gradual deterioration, scratching of outer casings, aerials or keypads.
    7. Any consequential loss or damage.
    8. Any claim arising from abuse, misuse or neglect of the insured Device.
    9. Loss or failure for which the manufacturer or supplier is liable, or which is covered by a current maintenance contract or warranty.
    10. Loss of or corruption of data as a result of electronically conveyed viruses or defects in design or manufacture.
    11. Loss of data, personalised ringtones or graphics, downloaded material and apps or software.
    12. Any claim in respect of any additional equipment or accessories , including but not restricted to carrying cases, battery chargers, hands-free kit, external antennae or car kits.
    13. Theft of the insured Device that was not reported to the police within 48 (forty-eight) hours after it was Stolen.

    How to Claim

    • If the insured Device is Stolen or damaged You must report the claim to Us as soon as possible after the occurrence of the event, and this must be within 30 (thirty) days of the claim event occurring.
    • In the event that Your Device is Stolen You MUST:
      • Report this to the South African Police Services within 48 (forty-eight) hours and obtain a case number;
      • In the event of cellphones, laptops or tablets, block the SIM Card listed on the Policy by phoning 082 111.
      • In the event of cellphones, laptops or tablets, blacklist the Device and obtain an I.T.C. reference number by phoning 082 111.
    • Obtain a claim form by phoning 082 1952 or by visiting your nearest Vodacom dealer. A claim form must be completed and sent to Us within 30 (thirty) days of the claim occurring, containing all the necessary information as indicated above.
    • You must submit the completed claims form to [email protected]
    • You must give all reasonable assistance in the recovery of the Stolen Device and identification thereof.
    • If We paid Your claim in respect of a Stolen Device, and Your Device is recovered, the recovered Device becomes Our property. Our property and must be handed to the Vodacom dealer that provided Your replacement device.
    • In the event of Your claim being the subject of a dispute or is rejected by Us You may make representation to Us using the following email address: [email protected]. If You are still dissatisfied with the outcome of Your claim, You are entitled to approach the Short Term Insurance Ombudsman at: 
    • You have 90 (ninety) days from the date of receipt of the notice of rejection or dispute from Us to lodge such representation.  In the event of a dispute being unresolved You must take legal action by way of summons against Us within 180 (one-hundred-and-eighty) days after expiry of the initial 90 (ninety) day period, failing which You will forfeit Your claim and no liability can arise in terms of such a claim.
    • Should You fail to collect a Device which has been replaced within 60 (sixty) days from date of Loss, You will forfeit the claim and the Device will be sold or returned to stock to defray expenses.
    • If Your premiums in respect of this Policy are in arrears all outstanding premiums must be paid in order for Us to assess a claim.

    Excess payable by You when claiming

    • The excess: The excess is the first amount payable by You and is set out below.

    All Products

    Claim

    Excess payable by You

    Replace with a new Device

    First claim by the Authorised User in 12 months

    10% of Replacement Cost

    Second claim by the Authorised User in 12 months

    15% of Replacement Cost

    Third or more claims by the Authorised User in 12 months

    20% of Replacement Cost
    • If the replacement cost of the Device is greater than the Maximum Limit of Indemnity, You will have to pay the difference.

    What must you remember?

    This Policy only covers the insured Device, used together with the Vodacom SIM Card issued in terms of the Subscriber Agreement.  It is Your responsibility to let Us know in writing by emailing us at [email protected] or by phoning Us on 082 1952, if You are changing or upgrading Your Device insured under this Policy.  In such instances this may lead to a new Policy, a change in premium and benefits and Policy terms and conditions.

    General conditions

    1. Other insurance:

    If the insured Device is covered for Theft by any other insurance Policy, We shall only be liable for a pro rata portion of the claim excluding the excess which is payable by you.

    1. Cancellation of the Policy
    • If You decide to cancel Your Policy within the 30 (thirty) day Cooling-off period, We will refund any premiums You have made. This will not apply if the insurer has already been notified of a claim.
    • If You cancel Your Policy at any time after the Cooling-off period, premiums paid will not be refunded to You as You would have had the benefit of cover.
    • All cancellation requests must be made in writing and emailed to [email protected] or by phoning Us on 082 1952.
    • Your Policy will automatically terminate if You received cover for a specified period as part of a Vodacom Deal and You have reached the end of this period.
    • If Your SIM Card is barred, soft locked or disconnected by Vodacom, the cover provided by Your Policy will be suspended until such time as Vodacom reinstates Your service.
    • We have the right to cancel Your Policy subject to 30 (thirty) days’ notice, either in writing or telephonically.
    1. No rights to other persons

    You may not transfer any rights under this Policy to any third party.

    1. Changes to Your Policy

    We have the right to amend Your premium and terms and conditions at any time subject to 30 (thirty) days written notice.

    1. Premiums
    • Your Policy remains in force for as long as Your premiums are paid.
    • In the event that Your premiums are not paid You MUST pay within 30 (thirty) days from the date the premium was due to maintain Your Policy.
    • If no premium is received within that time Your Policy will be cancelled retrospectively.
    • All premiums must be paid in full before any claim is investigated.
    • We have the right to change Your premium at any time subject to 30 (thirty) days written notice to You.
    • If Your Subscriber Agreement goes into arrears your insurance Policy will be impacted and may be terminated. Vodacom will inform You when your Subscriber Agreement goes into arrears. At such time you are required to contact Us to make alternate arrangements for premium payment.
    1. Duty to safeguard Your Cellphone

    You shall at all times take reasonable steps to safeguard the insured Device(s) from Theft.

    1. Misrepresentation, non-disclosure or false declaration
    • Any material misrepresentation, non-disclosure or false declaration shall render the Policy as a whole, voidable from date of inception at the instance of the insurer. In such an event:
      • You will be liable to reimburse any amounts paid to You under this Policy to Us; and
      • We will not be obliged to pay any claim lodged under this Policy.
    • If there are false declarations made at the time of claiming which results in fraud, all benefits under this Policy shall be forfeited and Your Policy will be cancelled with immediate effect.

    Report all claims to:

    Scheme Administrator

    Finrite Administrators (Pty) Ltd

    Tel: 082 1952

    Fax: 011 546 9000

    Email: [email protected]       

    Website: www.vodacom.co.za 

    1. Confidentiality and sharing of information
    • By taking out this policy, you hereby authorize Vodacom Insurance Company to obtain personal information from you, and when required, to share it with our third party service providers for the purposes of providing the services and benefits to which this Policy relates.
    • Your personal information will be stored, processed and used only by our service providers to the extent that is necessary to provide the contracted services.

    Please refer to our privacy notice for a description of how we process your personal information.

    Privacy Notice

                  Scope

    This Privacy notice applies to the use of, purchase or other interaction with Vodacom Insurance Company (RF) Ltd. Unless context dictates otherwise, the Vodacom Privacy Statement on https://www.vodacom.co.za/vodacom/terms/privacy-policy shall also apply to all interactions with Vodacom Insurance Company (RF) Ltd, regarding any collection, use or other processing of personal information.

    Personal Information Collected
    • Vodacom only collects personal information required to enter into a Vodacom Device Insurance agreement, and provide the related services in relation to the agreement;
    • Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Email Address, Bank Account Number and Policy Agreement Number.
    • Vodacom does not obtain additional personal information from other sources, without your express consent.

    Uses and Sharing
    • Vodacom processes the information to provide you with insurance cover as per agreement, for purposes of entering into or performing in terms of a contract and may use the information to provide you with information on related products or offer discount certain offerings;
    • Vodacom will use the personal information you provide only for purposes consistent with the reason you provided it;
    • Vodacom does not share your personal information with other marketers unless Vodacom have obtained your explicit consent. If you do not provide your consent, Vodacom will not share your personal information;
    • When Vodacom provides personal information to companies that perform services on our behalf, Vodacom require those companies to handle the personal information in accordance with our full privacy notice, as well as applicable privacy legislation. These companies cannot use your personal information for any other purpose than the reason you provided it to us.

    Your Rights
    • You may access personal information that Vodacom holds about you. You can ask us to correct any errors or delete the personal information Vodacom have about you;
    • You may opt-out of any marketing messages or further contact from us;
    • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.

    How to Contact Us

    Vodacom Corporate Device Theft And Screen Insurance Policy

    Vodacom Corporate Device Theft And Screen Insurance Policy

    These are the terms and conditions of Your Vodacom Corporate Device Theft Insurance cover. It is important that You read and keep this document in a safe place. The insurer is Vodacom Insurance Company (RF) Limited, a registered insurance company. Finrite Administrators (Pty) Ltd, an authorised financial services provider, has been appointed to administer this Policy.

    Operative Clause

    Vodacom Insurance Company (RF) Limited (The Insurer) agrees to provide insurance in terms of this Policy during any period of insurance for which it accepts a premium. This specific cover is limited to THEFT AND SCREEN DAMAGE CLAIMS ONLY. This means that in the event that your Device is stolen, we will replace Your Device with a new device of the same or similar type, subject to the terms and conditions of this policy. If the Screen of Your Insured Device is cracked or damaged, we will pay the repair cost up to a Maximum of Limit of Indemnity stipulated in this policy.

    Please note

    • That this policy does NOT cover Loss. If your Device is Lost, you will not be covered by this policy.
    • This policy only covers Accidental Damage related the Screen of the Insured Device only. We will not pay for any other repairs to the Insured Device except for the repairs to the Screen in all instances, whether the other repair is related to the cracked/damaged Screen or not. You will have to pay for the cost of such repairs.

    Definitions

    1. "Accident" means known and identifiable unintended sudden and unforeseen event. “Accidental” has the corresponding meaning.
    2. "Accidental Damage" means physical damage or destruction of the Device caused by an Accident.
    3. "Device" means the Cellphone or Laptop & Tablet identified via the International Mobile Equipment Identity number or via the serial number, which is used by the Authorised User and specified as the item insured under this Policy.
    4. "Authorised User" refers to the person nominated by You to use the Device insured under this Policy.
    5. "Contract Subscriber" means a Vodacom customer or business entity who has entered into a Subscriber Agreement with Vodacom.
    6. "Cooling-off period" means the period of 30 (thirty) days from inception of this Policy during which you are entitled to cancel this insurance Policy, by sending Us written cancellation notice or by phoning Us at 082 1952.
    7. "Good-As-New Device (GAN)" means a device that has been re-conditioned, inspected, tested and restored to full working condition
    8. "Loss" means the sudden and unforeseen physical loss of the Device. “Lost” has the corresponding meaning.
    9. "Maximum Limit of Indemnity" means the maximum amount that We will pay out and will not be greater than the Sum Insured as defined, at the time of Theft.
    10. "Policy" means this agreement between You and Vodacom Insurance Company (RF) Limited, together with the schedule hereto.
    11. "Policyholder", "You", "Your" is the business entity in whose name the Policy is issued.
    12. "Screen" refers to the display or display assembly or LCD or touchscreen  components located at the front of the device
    13. "SIM Card" means the SIM Card encoded with the cellular telephone number issued in terms of the Vodacom Subscriber Agreement.
    14. "Subscriber Agreement" means the contract entered into between You and Vodacom pursuant to which Your SIM Card is activated by Vodacom and Your Device is enabled on the Vodacom cellular telecommunications service and any related services on the Vodacom network.
    15. "Sum Insured" means the retail price of the Device inclusive of VAT at the time of Theft.
    16. "Theft" or "Stolen" means the unlawful act of taking possession of the Device with the intention of permanently depriving the Customer of that Device.
    17. "Unauthorised Usage" means charges for SMS, calls or data incurred as a direct result of Theft of Your Device.
    18. "Vodacom" means Vodacom (Pty) Ltd
    19. "We", "Us" refers to the insurer, Vodacom Insurance Company (RF) Limited or the administrator, Finrite Administrators (Pty) Ltd, as applicable.

    IT IS VERY IMPORTANT TO NOTE THAT:

    YOUR CLAIM WILL NOT BE PAID IF THE VODACOM SIM CARD ISSUED IN TERMS OF THE SUBSCRIBER AGREEMENT IS NOT IN USE WITH THE INSURED DEVICE AT THE TIME OF THEFT.

    What are you covered for

    1. Theft Cover – It is applicable to the insured Device
      1. If your Device is Stolen, We will replace Your Device with a new device of the same or similar type, subject to the Maximum Limit of Indemnity.
      2. We will not replace Your Device with a more expensive model if Your model is still available.
    2. Screen Damage Cover - If the Screen of Your Insured Device is cracked or damaged, we will pay the repair cost up to a maximum of R5 000 per repair claim.
      1. Maximum claim limits apply: A maximum of 2 claims will be paid over the 24 month period
      2. All repairs must be done at a repair centre approved by Vodacom Insurance (RF) Limited and will be done in accordance with the standard repair process.
      3. Please note that the repairs to your Screen may affect the device warranty therefore you are liable to verify this with the respective manufacturer.
      4. This Policy only covers the Screen of the Insured Device and cannot be transferred to another device.
    3. Summary of Benefit Options and Cover:

     

    Your Specific Cover

     

    Other Cover Options Available

    Theft and Screen Damage Insurance

    Theft Insurance

    Accidental Damage Insurance

    Comprehensive Cellphone Insurance

    Accidental Damage

    No

    No

    Yes

    Yes

    Screen Damage

    Yes

    No

    Yes

    Yes

    Theft

    Yes

    Yes

    No

    Yes

    Loss

    No

    No

    No

    Yes

     

    • As an added benefit You will be covered for world-wide trips for up to 30 days per trip travelling abroad, as long as Your Device is in use with Vodacom SIM listed on the attached schedule. You will need to activate roaming in order to enjoy this benefit.
    • In the event of a successful claim, We will replace your Device at our option. We will not pay out a cash settlement.

    What are you not covered for

    1. Any sudden and/or unforeseen physical Loss of the insured Device.
    2. Accidental Damage not related to the Screen of the Insured Device or destruction of the Device caused by an Accident or any unforeseen event.
    3. Theft while Your insured Device is being used with any other SIM Card which was not listed on Your Policy schedule
    4. Any claim where there was no usage on the Vodacom SIM Card listed on the attached schedule that is used together with the insured Device, for a period of 7 (seven) days prior to date of Theft.
    5. We will not pay out for any repairs to the Screen if there is any liquid damage to the insured device
    6. We will not pay for any additional accessories including but not restricted to screen covers, carrying cases, or any other equipment used in conjunction with the Insured Device.
    7. We will not pay for any other repairs to the Device except for the repairs to the Screen in all instances, whether the other repair is related to the cracked/damaged Screen or not. You will have to pay for the cost of such repairs.
    8. We will not pay for a Screen repair if the repair to the Screen does not place the Insured Device in working condition.
    9. We will not cover You for any repairs covered under the Device manufacturer warranty;
    10. We will not pay for normal wear and tear, including scratches;
    11. Any Loss resulting from political or non-political riot, strike or civil commotion, public disorder, war, terrorism or public violence or which is insurable by SASRIA (South Africa Special Risks Insurance Association).
    12. Any consequential loss or damage.
    13. Any claim arising from abuse, misuse or neglect of the insured Device.
    14. Loss of or corruption of data as a result of electronically conveyed viruses or defects in design or manufacture.
    15. Loss of data, personalised ringtones or graphics, downloaded material and apps or software.
    16. Any claim in respect of any additional equipment or accessories not covered under the Specified Insured Extras cover option, including but not restricted to carrying cases, battery chargers, hands-free kit, external antennae or car kits.
    17. Theft of the insured Device that was not reported to the police within 48 (forty-eight) hours after it was Stolen.

    How to Claim

    • All claims must be submitted to Us in writing within 30(thirty) days of Your screen getting cracked or shattered.
    • If the insured Device is Stolen or damaged You must report the claim to Us as soon as possible after the occurrence of the event, and this must be within 30 (thirty) days of the claim event occurring.
    • In the event that Your Device is Stolen You MUST:
      • Report this to the South African Police Services within 48 (forty-eight) hours and obtain a case number;
      • In the event of cellphones, laptops or tablets, block the SIM Card listed on the Policy by phoning 082 111.
      • In the event of cellphones, laptops or tablets, blacklist the Device and obtain an I.T.C. reference number by phoning 082 111.
    • The Insured Device must be taken to a repair centre approved by Us in order to be assessed.
    • In the event that the claim is approved We will reimburse the authorised repair centre directly for the value of the repairs up to a maximum of R5000. No payment will be made directly to You.
    • In certain circumstances, based on the value of the repair and/or the standard Vodacom repair process the fulfilment of the claim may result in the device being replaced instead of repaired. This replacement device will be a GAN device of the same or similar type and will be done at Our discretion.
    • If You are given a replacement device, the damaged device becomes Our property and must be handed to the authorised repair centre that provided Your replacement device.
    • Obtain a claim form by phoning 082 1952 or by visiting your nearest Vodacom dealer. A claim form must be completed and sent to Us within 30 (thirty) days of the claim occurring, containing all the necessary information as indicated above.
    • You must submit the completed claims form to [email protected]
    • You must give all reasonable assistance in the recovery of the Stolen Device and identification thereof.
    • If We paid Your claim in respect of a Stolen Device, and Your Device is recovered, the recovered Device becomes Our property. Our property and must be handed to the Vodacom dealer that provided Your replacement device.
    • In the event of Your claim being the subject of a dispute or is rejected by Us You may make representation to Us using the following email address: [email protected]. If You are still dissatisfied with the outcome of Your claim, You are entitled to approach the Short Term Insurance Ombudsman at: 
    • You have 90 (ninety) days from the date of receipt of the notice of rejection or dispute from Us to lodge such representation.  In the event of a dispute being unresolved You must take legal action by way of summons against Us within 180 (one-hundred-and-eighty) days after expiry of the initial 90 (ninety) day period, failing which You will forfeit Your claim and no liability can arise in terms of such a claim.
    • Should You fail to collect a device which has been repaired or replaced within 60 (sixty) days from date of booking in the Insured Device for repair, You will forfeit the claim and the device will be sold or returned to stock to defray expenses.
    • If Your premiums in respect of this Policy are in arrears all outstanding premiums must be paid in order for Us to assess a claim.

    Excess payable by You when claiming

    • The excess: The excess is the first amount payable by You and is set out below.

    Theft Cover

    Claim

     

    Excess payable by You

    Replace with a new Device

    First claim by the Authorised User in 12 months

     

    10% of Replacement Cost

    Second claim by the Authorised User in 12 months

     

    15% of Replacement Cost

    Third or more claims by the Authorised User in 12 months

     

    20% of Replacement Cost

     

    • If the replacement cost of the Device is greater than the Maximum Limit of Indemnity, You will have to pay the difference.

    Screen Damage Cover

    You will pay an excess of R150 upon every successful claim.

    If the repair or replacement cost is greater than R5000, You will have to pay the difference

    A maximum of 2 claims will be paid over the 24 month period

     

    What must you remember?

    This Policy only covers the insured Device, used together with the Vodacom SIM Card issued in terms of the Subscriber Agreement.  It is Your responsibility to let Us know in writing by emailing us at [email protected] or by phoning Us on 082 1952, if You are changing or upgrading Your Device insured under this Policy.  In such instances this may lead to a new Policy, a change in premium and benefits and Policy terms and conditions.

    General conditions

    1. Other insurance:

    If the insured Device is covered for Theft by any other insurance Policy, We shall only be liable for a pro rata portion of the claim excluding the excess which is payable by you.

    1. Cancellation of the Policy
    • If You decide to cancel Your Policy within the 30 (thirty) day Cooling-off period, We will refund any premiums You have made. This will not apply if the insurer has already been notified of a claim.
    • If You cancel Your Policy at any time after the Cooling-off period, premiums paid will not be refunded to You as You would have had the benefit of cover.
    • All cancellation requests must be made in writing and emailed to [email protected] or by phoning Us on 082 1952.
    • Your Policy will automatically terminate if You received cover for a specified period as part of a Vodacom Deal and You have reached the end of this period.
    • If Your SIM Card is barred, soft locked or disconnected by Vodacom, the cover provided by Your Policy will be suspended until such time as Vodacom reinstates Your service.
    • We have the right to cancel Your Policy subject to 30 (thirty) days’ notice, either in writing or telephonically.
    1. No rights to other persons

    You may not transfer any rights under this Policy to any third party.

    1. Changes to Your Policy

    We have the right to amend Your premium and terms and conditions at any time subject to 30 (thirty) days written notice.

    1. Premiums
    • Your Policy remains in force for as long as Your premiums are paid.
    • In the event that Your premiums are not paid You MUST pay within 30 (thirty) days from the date the premium was due to maintain Your Policy.
    • If no premium is received within that time Your Policy will be cancelled retrospectively.
    • All premiums must be paid in full before any claim is investigated.
    • We have the right to change Your premium at any time subject to 30 (thirty) days written notice to You.
    • If Your Subscriber Agreement goes into arrears your insurance Policy will be impacted and may be terminated. Vodacom will inform You when your Subscriber Agreement goes into arrears. At such time you are required to contact Us to make alternate arrangements for premium payment.
    1. Duty to safeguard Your Cellphone

    You shall at all times take reasonable steps to safeguard the insured Device(s) from Theft.

    1. Misrepresentation, non-disclosure or false declaration
    • Any material misrepresentation, non-disclosure or false declaration shall render the Policy as a whole, voidable from date of inception at the instance of the insurer. In such an event:
      • You will be liable to reimburse any amounts paid to You under this Policy to Us; and
      • We will not be obliged to pay any claim lodged under this Policy.
    • If there are false declarations made at the time of claiming which results in fraud, all benefits under this Policy shall be forfeited and Your Policy will be cancelled with immediate effect.

    Report all claims to:

    Scheme Administrator

    Finrite Administrators (Pty) Ltd

    Tel: 082 1952

    Fax: 011 546 9000

    Email: [email protected]       

    Website: www.vodacom.co.za 

    1. Confidentiality and sharing of information
    • By taking out this policy, you hereby authorize Vodacom Insurance Company to obtain personal information from you, and when required, to share it with our third party service providers for the purposes of providing the services and benefits to which this Policy relates.
    • Your personal information will be stored, processed and used only by our service providers to the extent that is necessary to provide the contracted services.

    Please refer to our privacy notice for a description of how we process your personal information

    Privacy Notice

                  Scope

    This Privacy notice applies to the use of, purchase or other interaction with Vodacom Insurance Company (RF) Ltd. Unless context dictates otherwise, the Vodacom Privacy Statement on https://www.vodacom.co.za/vodacom/terms/privacy-policy shall also apply to all interactions with Vodacom Insurance Company (RF) Ltd, regarding any collection, use or other processing of personal information.

    Personal Information Collected
    • Vodacom only collects personal information required to enter into a Vodacom Device Insurance agreement, and provide the related services in relation to the agreement;
    • Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Email Address, Bank Account Number and Policy Agreement Number.
    • Vodacom does not obtain additional personal information from other sources, without your express consent.

    Uses and Sharing

    Vodacom processes the information to provide you with insurance cover as per agreement, for purposes of entering into or performing in terms of a contract and may use the information to provide you with information on related products or offer discount certain offerings;

    • Vodacom will use the personal information you provide only for purposes consistent with the reason you provided it;
    • Vodacom does not share your personal information with other marketers unless Vodacom have obtained your explicit consent. If you do not provide your consent, Vodacom will not share your personal information;
    • When Vodacom provides personal information to companies that perform services on our behalf, Vodacom require those companies to handle the personal information in accordance with our full privacy notice, as well as applicable privacy legislation. These companies cannot use your personal information for any other purpose than the reason you provided it to us.

    Your Rights
    • You may access personal information that Vodacom holds about you. You can ask us to correct any errors or delete the personal information Vodacom have about you;
    • You may opt-out of any marketing messages or further contact from us;
    • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.

    How to Contact Us