What is an eSIM?
An eSIM (embedded SIM) is a tiny chip installed in your device that connects to the mobile network, similar to a physical SIM.
- It cannot be physically removed or replaced.
- During set up, an eSIM profile is loaded onto your device through an internet connection.
- The eSIM profile contains the same information previously stored on a physical SIM
Is your device eSIM compatible?
Find out if your device can operate with eSIM with our list of compatible devices.
| iPhone | iPad |
|---|---|
| · iPhone 11 | · iPad Pro 12.9 inch (5th generation) |
| · iPhone 11 Pro | · iPad Pro 12.9 inch (4th generation) |
| · iPhone 11 Pro Max | · iPad Pro 12.9 inch (3rd generation) |
| · iPhone 12 | · iPad Pro 11 inch (3rd generation) |
| · iPhone 12 mini | · iPad Pro 11 inch (2nd generation) |
| · iPhone 12 Pro | · iPad Pro 11 inch (1st generation) |
| · iPhone 12 Pro Max | · iPad 10.2 inch (7th generation) |
| · iPhone 13 | · iPad Air (4th generation) |
| · iPhone 13 (dual eSIM) | · iPad Air (3rd generation) (2019) |
| · iPhone 13 Mini | · iPad mini (5th generation) (2019) |
| · iPhone 13 mini (dual eSIM) | · iPad (8th generation) |
| · iPhone 13 Pro | · iPad (7th generation) |
| · iPhone 13 Pro (dual eSIM) | |
| · iPhone 13 Pro Max | |
| · iPhone 13 Pro Max (dual eSIM) | |
| · iPhone 14 | |
| · iPhone 14 Plus | |
| · iPhone 14 Pro | |
| · iPhone 14 Pro Max | |
| · iPhone SE 2 (2020) | |
| · iPhone SE 2020 | |
| · iPhone SE 3 (2022) | |
| · iPhone XR | |
| · iPhone XS | |
| · iPhone XS Max |
| Samsung | Huawei | |
|---|---|---|
| • Samsung Galaxy A54 | • Mate 40 | · Pixel 3 |
| • Samsung Galaxy Fold | • Mate 40 Pro | · Pixel 3 XL |
| • Samsung Galaxy Note 20 | • Mate 40 Pro+ | · Pixel 3a |
| • Samsung Galaxy Note 20 Ultra 5G | • P40 | · Pixel 3a XL |
| • Samsung Galaxy S20 | • P40 Pro | · Pixel 4 |
| • Samsung Galaxy S20 FE 4G/5G | • P40 Pro+ | · Pixel 4a |
| • Samsung Galaxy S20 Ultra | · Pixel 5 | |
| • Samsung Galaxy S20 Ultra 5G | ||
| • Samsung Galaxy S20+ | ||
| • Samsung Galaxy S20+ 5g | ||
| • Samsung Galaxy S21 | ||
| • Samsung Galaxy S21+ 5G | ||
| • Samsung Galaxy S21+ Ultra 5G | ||
| • Samsung Galaxy S22 | ||
| • Samsung Galaxy S22 Ultra | ||
| • Samsung Galaxy S22+ | ||
| • Samsung Galaxy S23 | ||
| • Samsung Galaxy S23 Ultra | ||
| • Samsung Galaxy S23+ | ||
| • Samsung Galaxy Z Flip | ||
| • Samsung Galaxy Z Flip3 5G | ||
| • Samsung Galaxy Z Flip4 | ||
| • Samsung Galaxy Z Fold2 5G | ||
| • Samsung Galaxy Z Fold3 5G | ||
| • Samsung Galaxy Z Fold4 |
| Oppo |
|---|
|
Why switch to eSIM?
Flexibility
No more plastic SIM cards required - more flexibility, less logistics.
Easy access
Changing is easy as we send your eSIM straight to your inbox.
Reusable
eSIMs are reusable, so you can change or upgrade your devices without a SIM swap.
Convenient
Keep your business number and personal number on the same device.
What you need to get an eSIM
An eSIM compatible device
An email address
Internet access (WiFi) to connect your device
We will send you an email with an activation code (QR code).
Just follow the instructions in the email to activate the eSIM and you’re all set.
Get started with eSIM
Switch your numbers to eSIM
For security reasons, a SIM swap to eSIM can only be requested by the company's authorised contact. Swapping to an eSIM will stop the physical SIM from working.
Activate new eSIM numbers
Get in touch or talk to your account manager today to activate your new eSIM numbers. Remember to always check your devices are eSIM capable. Corporate Customers can use Vodacom Corporate Online
FAQs
We need an email address for each eSIM, where we send the QR code. It can be sent either:
- Directly to the eSIM user to activate, if individual emails are provided, or;
- To a company admin email, if a centralised address is preferred. The email owner will distribute the eSIMs/QR codes within the organisation
- The rest of the steps are simple, just follow the email instructions by connecting the device to the internet or WiFi first.
We will send you all the newly allocated numbers as they are needed in the activation process.
While smartwatches like the Apple Watch and others have an eSIM, they operate differently from phones and tablets, being designed as companion devices connected to a primary number/device.
Currently we are not supporting smartwatches connected to a business number for customers with more than 10 employees.
No, the eSIM connection is secured. The QR code will not work while the eSIM is active on another device. Once the eSIM is deleted from one device, the QR code can be reused to download the eSIM on another.
No, the QR code can be scanned on any eSIM device, provided it is unlocked. Devices from other operators must be unlocked first to activate the eSIM.
You should be able to identify the numbers using the 4 visible digits displayed in the activation email’s subject.
The same QR code can be used to download the eSIM on the device again.
Lost your QR code? Get your company’s authorised contact to call our customer services on 191, and they can resend it.
Corporate customers can use Vodacom Corporate Online to reclaim their QR codes.
Please call us to report the lost or stolen phone so we can block the Vodafone eSIM number; this will make the old QR code unusable. A SIM swap can then be requested through Swap your SIM - either to a physical SIM or another eSIM.
Other connections to different networks on the lost device (if existent) will have to be reported to the respective providers.
They should always delete the eSIM profile first before returning the device to be repaired. For help on how to do this, please read the relevant device guide.
There are two options to use the number while waiting for the device to be fixed:
Move the eSIM onto another eSIM device by reusing the QR code; or
If the device is unusable and profile cannot be deleted, request a SIM swap to a physical SIM or another eSIM through Swap your SIM.
Yes, we can port in numbers from other networks on eSIM.
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Get Vodacom Business eSIM
