Changes We’re Making to Mobile Solutions
At Vodacom Business, we understand how important it is for you to be able to manage how your data is used.
Out-of-bundle data usage
Once your data bundles are depleted, internet access will stop. To restore your employee's productivity, you can select a reconnection method.
Voice and SMS limit lock
You'll have the ability to block out-of-bundle charges on voice and SMS services.
Transfer your data
You'll be able to transfer available data to other Vodacom Contract or Top Up customers.
Extend your data
You'll be able to extend the expiry date of an existing data bundle by purchasing a bundle of the same size and validity.
Please note:
You can effect changes to your Vodacom Business account if you're the administrator or have self-service permissions. Refer to the FAQs below if you need help with managing the data services for the lines within your organisation.
These Are the Changes We’re Making for Your Fixed Solutions:
Transfer your data
Vodacom Business Broadband and Fibre to the Home (FTTH) customers on capped services will be able to transfer unused active data to other Vodacom Business Broadband and FTTH customers on the same capped service.
Extend your data
Vodacom Business Broadband and Vodacom FTTH customers will be able to extend unused active data on Broadband and Fibre capped services.
Control Data Usage for These Products:
Broadband Connect Wireless Lite
Offers a faster and more efficient data network for small- and medium-sized businesses.
Broadband Connect Wireless Premium
Reliable, fast broadband with uncapped access speeds from 2Mbps to 80Mbps at fixed rates.
Broadband Connect Fibre Capped
Provides high-speed internet access through scalable fibre connectivity to businesses with higher bandwidth requirements.
Broadband Connect Dedicated Internet
Offers high-speed internet connectivity with speeds from 4Mbps to 100Mbps.
Frequently Asked Questions
To request Voice and SMS Limit Locks you can:
Email the ICASA Helpdesk on [email protected]
Contact the Managed Service Desk
Call 1940
Voice and SMS Limit Lock allows you to opt-in to block out-of-bundle SMS and voice usage, as well as setting limits. You will not be opted-in automatically but you can opt-in if you would like to via the existing channels.
• If your corporate administrator has given you self-service privileges, then you can manage the limit on your line by dialling *135#
• If you don’t have self-service privileges, then you will need to contact your administrator.
• If you are the Corporate Administrator, then you can manage the limits on your lines using the following channels:
o Email Vodacom ICASA Helpdesk on [email protected]
o Vodacom Account Manager
o Dial 1940 for Vodacom Business Support
o Vodacom Business Managed Service Desk
• You can opt-out to ensure uninterrupted data usage, where self-service for the employee has been enabled
• If the opt-out is not received and all data bundles available on the line are fully consumed, your line will unfortunately be locked from using data until a new bundle is purchased or an opt-out from data limit lock is received from the authorised administrator of the account
Data on integrated price plans and data contracts will carry over for 30 days. Total validity of 60 days.
Yes you need to opt-in each month per request and you will be charged per request. The service will not continue automatically after the first request.
The service locks are independent from each other. If you reach the data limit then only data services will be blocked