Hosted Call Centre and Contact Centre

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FIXED LINE VOICE

Vodacom Business Hosted Contact Centre

Extraordinary Customer Journeys with Smarter Call Centres

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What Is HCC?

HCC (Hosted Contact Centre) is a cloud-powered platform that gives you everything you need to run a high-performance contact centre—without the limitations of on-premise systems.

From voice to video, email to WhatsApp, and self-service to smart routing, HCC helps you engage better, resolve faster, and scale smarter—all while reducing infrastructure overheads.

Key Benefits

Whether you’re scaling customer support, launching collections campaigns, or managing high-volume inbound calls, Vodacom HCC offers:

  • Cloud-native flexibility with no major upfront investment
  • Rapid deployment to get teams online faster
  • Integrated omni-channel engagement across every digital touchpoint
  • Enterprise-grade availability with ultra-high uptime
  • Real-time dashboards and performance insights to optimise every call
Who It’s For
  • Public Sector, Medium to Large Enterprises
    Especially in finance, retail, healthcare, hospitality, and telecoms
  • Customer-Facing Teams
    Handling support, sales, collections, or hybrid interactions
  • Operations & IT Leaders
    Who need an agile, cost-effective, and integrated solution

Key Features

High Availability

High Availability

Enterprise-grade cloud infrastructure with 99.99% uptime

Modular & Scalable

Modular & Scalable

Add or remove contact centre functions like IVR, scripting, or outbound as needed

Rapid Deployment

Rapid Deployment

Cloud-based rollout with no hardware headaches

Omni-Channel

Omni-Channel Ready

Voice, chat, email, WhatsApp, video—all on one platform

Architecture

Open Architecture

Integrate easily with your VOIP, CRM, BI tools, or in-house apps

User-Friendly

User-Friendly Control

Empower business users to manage workflows, scripts, and routing

Custom Reporting

Powerful Business Intelligence & Custom Reporting

Real-time dashboards and KPIs tailored to your business goals

Financial Services

Built for Collections & Financial Services

Optimised for PTP (Promise to Pay) and recovery strategies

Trusted

Trusted by Industry Leaders

Used by major retail groups, financial customers and more

Friendly Model

OPEX-Friendly Model

No big capital outlay—pay only for what you use

Managed

Fully Managed by Vodacom

One partner. One SLA. Total peace of mind.

A Better Contact Centre, Without the Overheads

With Vodacom Business Hosted Contact Call Centre, you don’t just run a call centre—you build a future-ready engagement hub designed for today’s customers and tomorrow’s demands.

Together, let’s build the extraordinary.

GET IN TOUCH

Get in touch to get connected

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Vodacom's Hosted Call Centre offers secure communication solutions for optimal efficiency. We cater for your business requirements. Request a call now!
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Dedicated Onsite IP PBX

VB

FIXED LINE VOICE

Dedicated IP PBX

We'll run your communications onsite while you run your business.

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What is Dedicated Onsite IP PBX?

An IP PBX (Private Branch Exchange) is a system which switches calls between your regular public communications network and VoIP. It includes a comprehensive set of PBX features and functionality, IP handsets, voicemail applications, telephone management systems and voice recording.

We bring you the expertise of Cisco Unified Communications Manager range of onsite IP PBX solutions which is deployed on your business premises and managed through our partners.

The Key Benefits of Dedicated Onsite IP PBX

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Switch calls

A comprehensive set of IP PBX features and functionality to switch between the regular public network and VoIP.

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Partner expertise

Leverage our strategic relationship with Cisco Unified Communications Manager for all your communication needs.

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Onsite IP PBX

Deployed at your offices and managed by us.

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Why Get Dedicated Onsite IP PBX?

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Hassle-free setup

No extra dedicated IT personnel needed - we'll do all the technical integration for you.

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Superior quality communication

Leverage our strategic relationship with Cisco Unified Communications Manager for your IP PBX telephony needs.

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End-to-end service

We provide a complete solution with PBX services, access, VPN and VoIP minute termination.

How Much Does Dedicated Onsite IP PBX Cost?

The cost of this service depends on your business requirements.
To find out how much this service will cost, request a call back

You May Also be Interested in:

woman in office talking with headset and working from a computer

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Hosted IP PBX

Let us run your voice communications using the flexibility of the cloud.

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VoIP

VoIP uses the latest IP technology to provide high-quality voice calls at true per-second billing

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Get in touch to get connected

To get connected request a call back or call 082 1960, FREE from a Vodacom cellphone.
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Page Category
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Dedicated Onsite IP PBX is deployed on your premises, but managed by Vodacom, to switch calls between your regular public communications network and VoIP.
Page Title
Dedicated Onsite IP PBX
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Dedicated Onsite IP PBX, costs, Private Branch Exchange, IP handsets, voicemail apps, telephone management systems, voice recording, Vodacom, Business, VoIP, switch calls
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