Choose either a full omni-channel hosted contact centre or a voice-only hosted call centre solution.
Caters for your business requirements
Select one or more of the contact centre modules (inbound and outbound calling, IVR, scripting, intelligent routing, social media modules including WhatsApp and more).
Cloud-managed
Offers software, hardware and licenses to help manage your physical call centre from the cloud.
What is Hosted Call & Contact Centre?
Our Hosted Call Centre and Contact Centre offering is aimed at businesses of all sizes.
The Hosted Contact Centre solution is a fully modular contact centre service.
Both solutions are offered on an OPEX costing model which means limited CAPEX investment.
The advanced desktop applications enable remote working for all agent types.
Why get a Hosted Call & Contact Centre?
Hassle-free setup
Just choose the modules that you need and we'll soon have your call centre service up and running.
Hassle-free setup
Save money on setup, maintenance, technical expenses as well as hardware and software costs.
High reliability
Built on our next-generation access fibre network, the solution guarantees high reliability and availability levels.
Exceptionally easy to manage
A user-friendly interface lets you configure your call centre processes without the need to employ expensive technical resources.
How Much Does Hosted Call & Contact Centre Cost?
The cost of this service depends on your business requirements.
To find out how much this service will cost, request a call back
You may also be interested in:
One Net Connect
A fixed and mobile convergence (FMC) solution bringing you Unified Communications features via a range of devices: IP devices, smartphones, function phones and tablets.
Vodacom's Hosted Call Centre offers secure communication solutions for optimal efficiency. We cater for your business requirements. Request a call now!
An IP PBX (Private Branch Exchange) is a system which switches calls between your regular public communications network and VoIP. It includes a comprehensive set of PBX features and functionality, IP handsets, voicemail applications, telephone management systems and voice recording.
We bring you the expertise of Cisco Unified Communications Manager range of onsite IP PBX solutions which is deployed on your business premises and managed through our partners.
The Key Benefits of Dedicated Onsite IP PBX
Switch calls
A comprehensive set of IP PBX features and functionality to switch between the regular public network and VoIP.
Partner expertise
Leverage our strategic relationship with Cisco Unified Communications Manager for all your communication needs.
Onsite IP PBX
Deployed at your offices and managed by us.
Why Get Dedicated Onsite IP PBX?
Hassle-free setup
No extra dedicated IT personnel needed - we'll do all the technical integration for you.
Superior quality communication
Leverage our strategic relationship with Cisco Unified Communications Manager for your IP PBX telephony needs.
End-to-end service
We provide a complete solution with PBX services, access, VPN and VoIP minute termination.
How Much Does Dedicated Onsite IP PBX Cost?
The cost of this service depends on your business requirements.
To find out how much this service will cost, request a call back
You May Also be Interested in:
One Net Connect
A fixed and mobile convergence (FMC) solution bringing you Unified Communications features via a range of devices: IP devices, smartphones, function phones and tablets.
Dedicated Onsite IP PBX is deployed on your premises, but managed by Vodacom, to switch calls between your regular public communications network and VoIP.
