Microsoft Teams Breakout

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Microsoft Teams Voice Breakout

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What is Microsoft Teams Voice Breakout

Introducing Microsoft Teams Voice Breakout by Vodacom: an integrated solution for Microsoft Office Teams that takes your business communication to the next level. Combining the Microsoft Teams phone system with cost-effective VOIP technology, we offer both Microsoft Teams Direct Routing and the advanced Microsoft Teams Operator Connect. As a preferred Microsoft partner, Vodacom enables businesses to streamline communication through Operator Connect, allowing the flexibility to choose your carrier for Teams calling. Experience enhanced collaboration, significant cost savings, and superior productivity with our comprehensive Teams Voice services

Choose from 2 Microsoft Teams Voice Breakout solutions

    Microsoft Teams Direct Routing

    The Key Benefits of Microsoft Teams Direct Routing

    Cost Saving

    This solution will help your business cut down on fixed voice spend. Our Vodacom call rates are 20% cheaper than that of our competitors.

    Smart Collaboration

    Collaborate without compromising privacy and security. Keep your team on the same page with chat, online meetings, and calling in Microsoft Teams.

    Improved Productivity

    Microsoft productivity tools with built-in intelligence to work from anywhere, from any device to get things done timely.

    Microsoft Teams Direct Routing Plans

    Microsoft Teams Direct Routing Fully Managed

    *Foundational Services
    Microsoft office 365 Subscription
    Microsoft phone system
    IPTalk / Ported PSTN or VoIP Number
    from R25 per user PM
    Request a callback
    Bring Your Own Licenses

    Microsoft Teams Direct Routing BYOL Unmanaged

    *Foundational Services
    Microsoft office 365 Subscription
    Microsoft phone system
    IPTalk / Ported PSTN or VoIP Number
    from R30 per user PM
    Request a callback
    Bring Your Own Licenses

    Microsoft Teams Direct Routing BYOL Managed

    *Foundational Services
    Microsoft office 365 Subscription
    Microsoft phone system
    IPTalk / Ported PSTN or VoIP Number
    from R65 per user PM
    Request a callback


    *Foundational services refers to solution prerequisites

    Microsoft Teams Voice Breakout Features

    address book icon

    Auto attendants

    Auto attendants can be used to create a menu system for your organisation that lets external and internal callers move through the system.

    headset icon

    Call Queues

    Calls can be automatically put on hold. It includes the ability to search for the next available agent to handle the call, while callers listen to music on hold.

    Speech bubble icon

    Voicemail

    When you get a phone system license for a user, they are able to receive voicemail left by callers. 

    phone icon

    Voice breakout

    These features allow users to make and receive calls directly from the Microsoft Teams platform, be it on their mobile or desktop app.

    Small Business Plans (Up to 300 Users)

    MS 365 Business Basic

    MST Teams Direct Routing

    This plan includes:

    Exchange
    OneDrive
    SharePoint
    Teams
    from R299 per user PM
    Request a callback
    MS 365 Business Standard

    MST Teams Direct Routing

    This plan includes:

    Exchange
    OneDrive
    SharePoint
    Teams
    from R422 per user PM
    Request a callback
    MS 365 Business Premium

    MST Teams Direct Routing

    This plan includes:

    Exchange
    OneDrive
    SharePoint
    Teams
    Azure Information Protection
    from R545 per user PM
    Request a callback

    Business Features

    chat icon

    Chat

    Communicate through threaded and persistent chat with additional features: chat, call and meet across devices, including mobile and file sharing in chat.

    Communicate on phone

    Collaborate

    Streamline collaboration and improve teamwork: search for content, files, and people; track project chats, notes, files, and meetings in one place.

    Speech bubble icon

    Voicemail

    Supports both private and channel meetings in real-time for improved productivity with cloud recording of meetings, live events, high definition audio, web and video conferencing.

    phone icon

    Voice breakout

    Hosted telephony services (PBX) capability with features such as auto attendants, call queues and voicemail.

    Enterprise Plans (Unlimited Users)

    Microsoft Office 365 E1

    MS Teams Direct Routing

    This plan includes:

     

    VoIP number
    Office 365
    File storage and sharing
    Limited to up to 3000 users
    from R283 PM
    Request a callback
    Microsoft Office 365 E3

    MS Teams Direct Routing

    This plan includes:

     

    VoIP number
    Office 365
    Security and compliance
    Teams
    from R480 PM
    Request a callback
    Microsoft Office 365 E5

    MS Teams Direct Routing

    This plan includes:

     

    VoIP number
    Office 365
    Advanced security
    Analytics
    Audio conferencing capability
    from R602 PM
    Request a callback
    Microsoft Teams Operator Connect

    Microsoft Teams Operator Connect

    Operator Connect is similar to Direct Routing, but it’s an enhanced version that simplifies PSTN calling in Teams. As an “operator-managed” service, Operator Connect allows enterprises to “bring their own carrier” or “operator” to power Teams calling. Vodacom is among a few trusted operators that Microsoft has tapped to roll out this service.

    How Operator Connect can benefit your business

    tick in circle icon

    Quick and seamless

    Effortlessly enable calling in Teams using Vodacom's voice services quickly and seamlessly.

    Network icon

    Easy management & providing

    Determine the connection, provision users, and assign phone numbers directly from the Teams Admin Center

    coin icon

    Cost savings

    Eliminate the need  to purchase and maintain equipment by managing call controls in the cloud with Microsoft's Phone System.

    person icon

    Feel confident with enterprise-grade reliability

    Direct peering through Microsoft Azure Peering Service (MAPS) creates a 1:1 trusted network connection that enhances resilience

    headphone icon

    Dedicated support

    Enjoy the benefits of back-to-back technical-led support from the combined resources of Vodacom and Microsoft.

    Microsoft Teams Operator Connect Plans

    Microsoft Teams Operator Connect Fully Managed

    In order to streamline your communications and optimize your business operations, you'll need the following prerequisites to get started with Operator Connect:
    IP/Ported PSTN or VoIP Number
    Microsoft Office 365 Subscription
    Microsoft phone system
    from R25 per user PM
    Request a callback
    Bring Your Own Licenses

    Microsoft Teams Operator Connect BYOL Unmanaged

    In order to streamline your communications and optimize your business operations, you'll need the following prerequisites to get started with Operator Connect:
    IP/Ported PSTN or VoIP Number
    Microsoft Office 365 Subscription
    Microsoft phone system
    from R30 per user PM
    Request a callback
    Bring Your Own Licenses

    Microsoft Teams Operator Connect BYOL Managed

    In order to streamline your communications and optimize your business operations, you'll need the following prerequisites to get started with Operator Connect:
    IP/Ported PSTN or VoIP Number
    Microsoft Office 365 Subscription
    Microsoft phone system
    from R65 per user PM
    Request a callback

    Frequently Asked Questions

      What is meant by unmanaged?

      Relates to customers that have procured Microsoft Office 365 licences from a Third Party resulting in Vodacom not managing their Microsoft Office 365 Tenant. These customers have the ability to configure their tenant with the Microsoft Teams Sip Trunk credential including creating users.

      What is meant by managed?

      Relates to customers that have procured Microsoft Office 365 licences from a Third Party resulting in Vodacom not managing their Microsoft Office 365 Tenant. These customers do not have the ability to configure their tenant with the Microsoft Teams Sip Trunk credential including creating users, therefore they require Vodacom to fully manage the setup.

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      Microsoft Teams Voice Breakout is a modern cloud-based app that integrates into Office 365. It unifies calling, chat, meetings, calendar, web conferencing and email for an all-in-one solution.
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