eSIM

VB

Mobile & voice

eSIM for business customers

Experience the new eSIM technology and the convenience of the flagship devices that are now dual SIM, having both an eSIM and a physical SIM.

Request call back
What is an eSIM?

An eSIM (embedded SIM) is a tiny chip installed in your device that connects to the mobile network, similar to a physical SIM.

  • It cannot be physically removed or replaced.
  • During set up, an eSIM profile is loaded onto your device through an internet connection.
  • The eSIM profile contains the same information previously stored on a physical SIM

Is your device eSIM compatible?

Find out if your device can operate with eSIM with our list of compatible devices.

    Apple
    iPhone iPad
    ·       iPhone 11 ·       iPad Pro 12.9 inch (5th generation)
    ·       iPhone 11 Pro ·       iPad Pro 12.9 inch (4th generation)
    ·       iPhone 11 Pro Max ·       iPad Pro 12.9 inch (3rd generation)
    ·       iPhone 12 ·       iPad Pro 11 inch (3rd generation)
    ·       iPhone 12 mini ·       iPad Pro 11 inch (2nd generation)
    ·       iPhone 12 Pro ·       iPad Pro 11 inch (1st generation)
    ·       iPhone 12 Pro Max ·       iPad 10.2 inch (7th generation)
    ·       iPhone 13 ·       iPad Air (4th generation)
    ·       iPhone 13 (dual eSIM) ·       iPad Air (3rd generation) (2019)
    ·       iPhone 13 Mini ·       iPad mini (5th generation) (2019)
    ·       iPhone 13 mini (dual eSIM) ·       iPad (8th generation)
    ·       iPhone 13 Pro ·       iPad (7th generation)
    ·       iPhone 13 Pro (dual eSIM)  
    ·       iPhone 13 Pro Max  
    ·       iPhone 13 Pro Max (dual eSIM)  
    ·       iPhone 14  
    ·       iPhone 14 Plus  
    ·       iPhone 14 Pro  
    ·       iPhone 14 Pro Max  
    ·       iPhone SE 2 (2020)  
    ·       iPhone SE 2020  
    ·       iPhone SE 3 (2022)  
    ·       iPhone XR  
    ·       iPhone XS  
    ·       iPhone XS Max  
    Android
    Samsung Huawei Google
    •                    Samsung Galaxy A54 •            Mate 40 ·        Pixel 3
    •                    Samsung Galaxy Fold •            Mate 40 Pro ·        Pixel 3 XL
    •                    Samsung Galaxy Note 20 •            Mate 40 Pro+ ·        Pixel 3a
    •                    Samsung Galaxy Note 20 Ultra 5G •            P40 ·        Pixel 3a XL
    •                    Samsung Galaxy S20 •            P40 Pro ·        Pixel 4
    •                    Samsung Galaxy S20 FE 4G/5G •            P40 Pro+ ·        Pixel 4a
    •                    Samsung Galaxy S20 Ultra   ·        Pixel 5
    •                    Samsung Galaxy S20 Ultra 5G    
    •                    Samsung Galaxy S20+    
    •                    Samsung Galaxy S20+ 5g    
    •                    Samsung Galaxy S21    
    •                    Samsung Galaxy S21+ 5G    
    •                    Samsung Galaxy S21+ Ultra 5G    
    •                    Samsung Galaxy S22    
    •                    Samsung Galaxy S22 Ultra    
    •                    Samsung Galaxy S22+    
    •                    Samsung Galaxy S23    
    •                    Samsung Galaxy S23 Ultra    
    •                    Samsung Galaxy S23+    
    •                    Samsung Galaxy Z Flip    
    •                    Samsung Galaxy Z Flip3 5G    
    •                    Samsung Galaxy Z Flip4    
    •                    Samsung Galaxy Z Fold2 5G    
    •                    Samsung Galaxy Z Fold3 5G    
    •                    Samsung Galaxy Z Fold4    
    Other
    Oppo
    • Find X3 Pro

    Why switch to eSIM?

    Flexibility

    Flexibility

    No more plastic SIM cards required - more flexibility, less logistics.

    Easy access

    Easy access

    Changing is easy as we send your eSIM straight to your inbox.

    Reusable

    Reusable

    eSIMs are reusable, so you can change or upgrade your devices with­out a SIM swap.

    Convenient

    Convenient

    Keep your business number and personal number on the same device.

    What you need to get an eSIM

    An eSIM compatible device

    An eSIM compatible device

    An email address

    An email address

    Internet access (WiFi) to connect your device

    Internet access (WiFi) to connect your device

    We will send you an email with an activation code (QR code).
    Just follow the instructions in the email to activate the eSIM and you’re all set.

    Get started with eSIM

    Switch your numbers to eSIM

    Switch your numbers to eSIM

    For security reasons, a SIM swap to eSIM can only be requested by the company's authorised contact. Swapping to an eSIM will stop the physical SIM from working.

    Get in touch
    Activate new eSIM numbers

    Activate new eSIM numbers

    Get in touch or talk to your account manager today to activate your new eSIM numbers. Remember to always check your devices are eSIM capable. Corporate Customers can use Vodacom Corporate Online

    Get in touch
    Switch from eSIM to eSIM

    Switch from eSIM to eSIM

    Reuse the QR code to move a number from one eSIM device to another. No SIM swap required. Just delete the old eSIM profile and scan the QR code on the new device.

    Get in touch

    FAQs

      How do I activate a new eSIM?

      We need an email address for each eSIM, where we send the QR code. It can be sent either:

      • Directly to the eSIM user to activate, if individual emails are provided, or;
      • To a company admin email, if a centralised address is preferred. The email owner will distribute the eSIMs/QR codes within the organisation
      • The rest of the steps are simple, just follow the email instructions by connecting the device to the internet or WiFi first.

      We will send you all the newly allocated numbers as they are needed in the activation process.

      Can I have eSIM activated on my smartwatch?

      While smartwatches like the Apple Watch and others have an eSIM, they operate differently from phones and tablets, being designed as companion devices connected to a primary number/device.

      Currently we are not supporting smartwatches connected to a business number for customers with more than 10 employees.

      Can my QR code be used by anyone else

      No, the eSIM connection is secured. The QR code will not work while the eSIM is active on another device. Once the eSIM is deleted from one device, the QR code can be reused to download the eSIM on another.

      Does the QR code only work on a Vodacom eSIM device?

      No, the QR code can be scanned on any eSIM device, provided it is unlocked. Devices from other operators must be unlocked first to activate the eSIM.

      I am a company admin user and i have received all QR codes. How do I know which QR code must be sent to each employee?

      You should be able to identify the numbers using the 4 visible digits displayed in the activation email’s subject.

      What happens if someone has deleted their eSIM profile by accident?

      The same QR code can be used to download the eSIM on the device again.

      Lost your QR code? Get your company’s authorised contact to call our customer services on 191, and they can resend it.

      Corporate customers can use Vodacom Corporate Online to reclaim their QR codes.

      One of my employees has lost their phone or it has been stolen, what shall I do?

      Please call us to report the lost or stolen phone so we can block the Vodafone eSIM number; this will make the old QR code unusable. A SIM swap can then be requested through Swap your SIM - either to a physical SIM or another eSIM.

      Other connections to different networks on the lost device (if existent) will have to be reported to the respective providers.

      One of my employees’ eSIM device has broken, what shall I do?

      They should always delete the eSIM profile first before returning the device to be repaired. For help on how to do this, please read the relevant device guide.

      There are two options to use the number while waiting for the device to be fixed:

      Move the eSIM onto another eSIM device by reusing the QR code; or
      If the device is unusable and profile cannot be deleted, request a SIM swap to a physical SIM or another eSIM through Swap your SIM.

      Can I port in a number from another network on eSIM?

      Yes, we can port in numbers from other networks on eSIM.

      GET IN TOUCH

      Get in touch to get connected

      Get Vodacom Business eSIM

      Request call back
      Page Description
      Experience the new eSIM technology and the convenience of the flagship device that are now dual SIM, having both an eSIM and physical SIM.
      Page Title
      eSIM for Business Customers
      Keywords
      E-sim, Dual sim, Embedded sim, New technology sim, Simless phones
      Weight
      0
      Page Category
      Products
      Content & videos
      Page URL
      /business/solutions/mobile-and-voice/esim
      Subscribe to