Here's how to send a Payment Request

Let's help you step-by-step to activate the Payment Request functionality.

Sign up for payment request now Back to Payment request
NAVIGATION

Need help? Check out our instructions below

What you need to apply

TUTORIAL

What you need to apply

Want to apply for a payment request? Here’s what you need.

View Steps
How to send a payment request

TUTORIAL

How to send a payment request

Learn how to send a payment request and get paid by your customers.

Back to Payment Request
How to view your transactions

TUTORIAL

How to view your transactions

Learn how to view your transaction history and track your payment requests.

View Steps
NEED HELP?

Here’s how to send a Payment Request

HOW TO LOG IN
Merchant Portal

Head to the VodaPay SMME Portal and log in using your Merchant ID and Password

Go to Merchant Portal
How to log in
GENERATING A PAYMENT REQUEST
Here's how it works

Select the type of payment under the payment request category:

Fixed Payment
Sends a payment request for an exact, fixed amount

Variable Payment
Sends a payment request allowing the customer to pay any amount.

Generating a payment request
SENDING THE DETAILS
Enter in the relevant info

Once a payment request category has been selected, capture the information required:

Transaction reference
Please enter an invoice or account number to match against your payment records.

Notification method
Send Payment Request via SMS or Email.

Notification address
Enter a cell number (e.g. 0820000000) or a valid email address ([email protected]

Once ready, hit Generate and the request will be sent

Sending the details
SUCCESS
Request has been sent

The request will now be sent via Via SMS or Email. Your customer will now receive a payment request to process payment for you.

Success

We’re here to support you

With the right tools and support in place, you can have the confidence to take your business further.

How can we help you?
FAQs

Merchant Portal Questions and Answers

Why choose VodaPay payment solutions

Our state-of-the-art VodaPay payment solutions are specifically designed with your small business in mind. Our VodaPay Max, Kwika and Chop-Chop card machines along with our e-Commerce and Payment Request services will afford you the opportunity to significantly improve your customer's shopping experience. Help you enjoy more security as payments are deposited directly into your bank accounts. This will help you make informed decisions based on analytics and sales insights.

What are the charges?

Our service fees are based on how much you make. You can pay a minimum of 2% or a maximum of 3% depending on how much you make each month.

What are the benefits of QR Code payments and how does it work?

Our QR code, also known as the VodaPay Chop-Chop, makes it easy for you to offer seamless payments. You'll also be able to continue accept payments during loadshedding. Plus, you get it for free when you rent a VodaPay Max or buy a Kwika Card Machine!

How can I check my transactions?

We've created a portal to assist you manage your card machines once you start receiving payments from your customers. You will be able to track daily sales, download documents and, in the future, send receipts via email. You can download your merchant statements and export your transaction history. The Merchant Portal allows you to view all your transactions and sales, across all your VodaPay payment solutions (VodaPay Max, VodaPay Chop-Chop, Payment Request and e-Commerce).

How long will it take for me to get activated?

It will take you approximately 30 minutes to apply online. Calls are free of charge. There is also a toll free number you can dial 011 066 0847.

Track how much you make

Monitor your daily transactions efficiently.

Track your transactions Back to Payment Request
NAVIGATION

Need help? Check out our instructions below

What you need to apply

TUTORIAL

What you need to apply

Want to apply for a payment request? Here's what you need.

View Steps
How to send a payment request

TUTORIAL

How to send a payment request

Learn how to send a payment request and get paid by your customers.

View Steps
How to view your transactions

TUTORIAL

How to view your transactions

Learn how to view your transaction history and track your payment requests.

Back to Payment Request
NEED HELP?

How to view your transactions

HOW TO LOG IN
The VodaPay SMME Portal

Head to the VodaPay SMME Portal and log in using your Merchant ID and Password

Go to Merchant Portal
How to log in
VIEWING ALL YOUR TRANSACTIONS
Go to Terminal Transactions

  • You can filter your processed transactions
by date, transaction type and response codes.

  • If you wish to save your transaction history, you can click on the "Export" button. This will export your transaction history as a CSV.

  • For each date, we show you the transactions processed.

  • If you would like some more information on a transaction, you can click on the line item. This will open a right hand slide out menu which will give you more details on a transaction

Viewing all your transactions

We’re here to support you

With the right tools and support in place, you can have the confidence to take your business further.

How can we help you?
FAQs

Merchant Portal Questions and Answers

Why choose VodaPay payment solutions

Our state-of-the-art VodaPay payment solutions are specifically designed with your small business in mind. Our VodaPay Max, Kwika and Chop-Chop card machines along with our e-Commerce and Payment Request services will afford you the opportunity to significantly improve your customer's shopping experience. Help you enjoy more security as payments are deposited directly into your bank accounts. This will help you make informed decisions based on analytics and sales insights.

What are the charges?

Our service fees are based on how much you make. You can pay a minimum of 2% or a maximum of 3% depending on how much you make each month.

What are the benefits of QR Code payments and how does it work?

Our QR code, also known as the VodaPay Chop-Chop, makes it easy for you to offer seamless payments. You'll also be able to continue accept payments during loadshedding. Plus, you get it for free when you rent a VodaPay Max or buy a Kwika Card Machine!

How can I check my transactions?

We've created a portal to assist you manage your card machines once you start receiving payments from your customers. You will be able to track daily sales, download documents and, in the future, send receipts via email. You can download your merchant statements and export your transaction history. The Merchant Portal allows you to view all your transactions and sales, across all your VodaPay payment solutions (VodaPay Max, VodaPay Chop-Chop, Payment Request and e-Commerce).

How long will it take for me to get activated?

It will take you approximately 30 minutes to apply online. Calls are free of charge. There is also a toll free number you can dial 011 066 0847.

What you need to apply

The process is quick and simple

Sign up for payment request now Back to Payment Request
NAVIGATION

Need help? Check out our instructions below

What you need to apply

TUTORIAL

What you need to apply

Want to apply for a payment request? Here’s what you need.
Back to Payment Request
How to send a payment request

TUTORIAL

How to send a payment request

Learn how to send a payment request and get paid by your customers.
View Steps
How to view your transactions

TUTORIAL

How to view your transactions

Learn how to view your transaction history and track your payment requests.
View Steps
WANT TO APPLY FOR PAYMENT REQUEST?

Here’s what you need

Request payment from your customers in a few easy steps and and keep a record of all payments.

Identification
Identification

Have your Green ID Book or Smart Card ready in JPEG format.

Documentation
Documentation

You'll need your bank statement or bank confirmation letter in PDF or JPEG format.

Photo of yourself
Photo of yourself

Use your camera or webcam to take a selfie for verification.

Here’s what you need
Sign up for payment request now
WHAT YOU WILL NEED

Get started in 4 easy steps

Take A Selfie

Take A Selfie

Your picture helps us to protect you from identity fraud.
Tell Us How Much You Make

Tell Us How Much You Make

We need your monthly turnover to give you the best rate.
Confirm Your Location

Confirm Your Location

Your business must be located in South Africa.
Provide Banking Details

Provide Banking Details

Provide your banking details so that we can pay you.
How and when do I get paid?

At the end of each business day, VodaPay will perform a settlement process which considers all successful payments processed on your behalf as well as any refunds that you have performed.

On the next business day, VodaPay will calculate the amount due to you by offsetting any debits such as refunds or transaction fees, against payments received. The remaining balance is then paid into your designated clearing bank account.

A detailed view of this can be found on the Account Transactions screen of the merchant portal. Invoices for fees charged by VodaPay are available on the Documents screen on the merchant portal.

How and when do I get paid?
Need more information? Contact Us:

Please read our FAQs section for any clarity regarding how this service works. For additional support, please reach out to our call centre.

Website
http://voda.com/accept-payments

Email
[email protected]

Call Centre
0800 000 654 (Free from any network)

Monday to Sunday
8:00am to 7:00pm with after-hours emergency support

Need more information?

We’re here to support you

With the right tools and support in place, you can have the confidence to take your business further.

How can we help you?
FAQs

Merchant Portal Questions and Answers

Why choose VodaPay payment solutions

Our state-of-the-art VodaPay payment solutions are specifically designed with your small business in mind. Our VodaPay Max, Kwika and Chop-Chop card machines along with our e-Commerce and Payment Request services will afford you the opportunity to significantly improve your customer's shopping experience. Help you enjoy more security as payments are deposited directly into your bank accounts. This will help you make informed decisions based on analytics and sales insights.

What are the charges?

Our service fees are based on how much you make. You can pay a minimum of 2% or a maximum of 3% depending on how much you make each month.

What are the benefits of QR Code payments and how does it work?

Our QR code, also known as the VodaPay Chop-Chop, makes it easy for you to offer seamless payments. You'll also be able to continue accept payments during loadshedding. Plus, you get it for free when you rent a VodaPay Max or buy a Kwika Card Machine!

How can I check my transactions?

We've created a portal to assist you manage your card machines once you start receiving payments from your customers. You will be able to track daily sales, download documents and, in the future, send receipts via email. You can download your merchant statements and export your transaction history. The Merchant Portal allows you to view all your transactions and sales, across all your VodaPay payment solutions (VodaPay Max, VodaPay Chop-Chop, Payment Request and e-Commerce).

How long will it take for me to get activated?

It will take you approximately 30 minutes to apply online. Calls are free of charge. There is also a toll free number you can dial 011 066 0847.