Smart Water Monitoring

VB

Why Vodacom Smart Water Monitoring?

Make informed decisions and optimize your water resource management with Vodacom Smart Water Level Monitoring. Our innovative solution utilizes IoT sensors and connectivity to deliver accurate, real-time data on water levels in reservoirs, tanks, and water bodies. Stay ahead of water scarcity challenges, streamline operations, and contribute to sustainable water management practices with confidence.

Key Benefits of Vodacom Smart Water Monitoring

Number 1
Proactive Water Resource Managemen

Water scarcity is a pressing global issue, and efficient management of water resources has never been more critical. Monitor water levels in real-time, allowing you to proactively manage your water resources.

Number 2
Cost Savings and Operational Efficiency

Wasted water means wasted money. Gain accurate insights into water levels and usage patterns, enabling you to make data-driven decisions to optimize consumption.

number 3
Enhanced Environmental Sustainability

Water is a precious resource, and responsible usage is vital for a sustainable future. Actively participate in environmental sustainability by promoting efficient water management practices. By minimizing water wastage, optimizing usage, and identifying conservation opportunities.

Engineer looking at a dam

Key Vodacom Smart Water Monitoring features

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Real-time Monitoring

Access precise, up-to-date water level data through our user-friendly dashboard, providing you with a comprehensive overview of your water resources.

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Remote Accessibility

Monitor water levels remotely and receive alerts directly on your mobile device or computer, ensuring you stay connected and informed, no matter where you are.

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Customizable Alerts

Set up personalized alerts for critical water levels, leak detection, or abnormal activity, empowering you to take immediate action and prevent potential issues.

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Scalable Solution

Whether you need to monitor a single tank or a network of water bodies, Vodacom Smart Water Level Monitoring is a flexible solution that can scale to your specific requirements, ensuring seamless monitoring across your entire water infrastructure.

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Page Description
Vodacom Smart Water Level Monitoring gives you real time data to help you make informed decisions and optimize your water resource management
Page Title
Smart Water Monitoring
Keywords
Smart Water Monitoring, smart water monitoring system, smart water monitoring system using iot, water monitor, water monitor south Africa
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Vodacom Microsoft Services

VB

Why Vodacom Business for Microsoft?

As a trusted leader in telecommunications, Vodacom offers an unmatched synergy with Microsoft, providing a seamless experience that empowers businesses to thrive in the digital era. With our comprehensive suite of Microsoft services, tailored to suit your specific requirements, we ensure enhanced productivity, collaboration, and efficiency. Our team of expert consultants understands your unique business challenges and leverages Microsoft's cutting-edge solutions to drive transformative outcomes. Whether it's cloud services, enterprise applications, or security solutions, Vodacom Business delivers innovative technology backed by exceptional support. Join countless satisfied clients who have chosen Vodacom Business as their preferred Microsoft services provider and unlock the full potential of your organization.

Vodacom Microsoft Services

Microsoft Teams Voice Breakout
Microsoft Teams Voice Breakout

A modern internet cloud-based telephony solution that integrates into Office 365. It transforms how work gets done by unifying calling, chat, meetings, calendar, web conferencing and email for an all-in-one communication solution.

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Microsoft Azure
Microsoft Azure

A cloud platform with more than 200 products and cloud services designed to help you bring new solutions to life-to solve today’s challenges and create the future. Build, run, and manage applications across multiple clouds, on-premises, and at the edge, with the tools and frameworks of your choice.

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Modern Workplace
Modern Workplace

A bundled solution for any business occasion. Vodacom's Modern Workplace Bundles powered by Microsoft, offers a range of different options and price points to best suit your business needs and budget.

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Professional and Managed Services
Professional and Managed Services

Through our subsidiary, Nexio, we specialize in delivering professional and managed services on both M365 and Azure. Our team of experienced professionals can help you with a wide range of services.

Read more

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Page Description
Transform and modernize your workplace with our Microsoft Services, including MS Teams Voice Breakout, Azure, and Modern Workplace Bundles to suit your budget.
Page Title
Microsoft Modern Workplace Services
Keywords
microsoft services, microsoft professional services, microsoft modern workplace, modern digital workplace microsoft
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Vodacom Trend Micro

VB

Why Vodacom Trend Micro?

Vodacom’ in partnership with Trend Micro gives you peace of mind with simple, complete and trusted threat protection that constantly learns, adapts and shares intelligence to keep your business protected. 

Vodacom Trend Micro Security Products

Select from our most popular range of online protection products designed to keep you and your business safe from viruses, malware, cybercriminals, identity theft, ransomware, spyware, and other online threats across multi-devices.

    Worry Free

    Trend Micro Worry-Free Security Benefits

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    Cloud management dashboard

    Enjoy complete control over all of your devices' security from anywhere with the cloud based management dashboard, accessible from any web browser.

    Windows, Mac, Android and iOS support

    Protect your Windows, Mac, Android and iOS devices wherever they are, increasing security and eliminating potential threats.

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    Anti-ransomware protection

    Protects you and your business by using the latest technologies to identify crypto and ransomware threats.

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    In-depth protection from all threats

    Provides in-depth defense against all threats using industry-leading layered X-Gen technology, managed through a single console.

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    URL filtering

    Increase productivity with URL filtering, allowing you to choose which websites are allowed or denied and when.

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    Real-time threat protection

    Trend Micro Smart Protection Network uses global threat intelligence sensors to continually identify and protect you from threats before they reach you.

    Endpoint

    Trend Micro Worry-Free Security Benefits

    The threat landscape used to be clearer - you kept the bad stuff away from your network and kept valuable data from being lost. Now, it is harder to differentiate the good from the bad. Traditional, signature-based approaches to antivirus security alone are only a weak line of defense against ransomware and unknown threats that often slip through. Installing multiple anti- malware tools on a single endpoint quickly results in confusion.

    Endpoint Security Benefits
    • Protects against known and unknown threats with a single agent on the endpoint.
    • Always utilizes the best technology for the situation, including machine learning, behavioral analysis, application controls, as well as web and file reputation.
    • Ensures the industry’s fastest vulnerability screening based on leading vulnerability research.
    • Integrates highly advanced XDR features and the optional MDR service in which Trend Micro handles the threat hunting.
    • Communicates with other local security products and uses up-to- date information from the Smart Protection Network.
    • Provides centralized visibility and control over the entire functionality via a single console when deployed through Trend Micro Apex Central.
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    Endpoint Security Redefined

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    Automated

    Stop attackers sooner with the most effective protection against zero-day threats. It uses a blend of next-gen anti-malware techniques and the industry's most timely virtual patching to quickly stop attackers.

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    Insightful

    Get exception visibility and control across your environment. Integrated extended detection and response (XDR) capabilities for cross-layer detection, investigation, and threat hunting.

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    Connected

    Quickly respond to attacks with real-time and local threat intelligence updates and a broad API set for integration with third-party security tools. Flexible deployment options fit perfectly with your environment.

    Cloud App

    Cloud App

    Cloud App Security extends Microsoft 365, Box, Dropbox, Google Drive, SharePoint Online and OneDrive for Business protection by adding important control mechanisms to detect and defend against data breaches and targeted attacks and maintain compliance.
    These include:
     Sandbox malware analysis: Identifies zero-day malware and malicious code hidden in Microsoft 365 and PDF documents, for example.
    DLP: Improves control and visibility when exchanging sensitive data.

    Key Cloud App Security Benefits:
    • Extends the built-in security features with sandbox malware analysis and DLP for Box, Dropbox, Google Drive, Exchange Online, SharePoint Online, and OneDrive for Business.
    • Minimizes latency impact by assessing the risk of files before sandbox malware analysis.
    • Provides document exploit detection.
    • APIs (direct cloud-to-cloud connection) eliminate the need to set up a web proxy or change the MX record to reroute email.
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    Network

    Network

    Deep Discovery is a family of advanced threat protection products that enables companies to detect, analyze, and respond to today’s stealthy, targeted attacks. Powered by XGen™, Deep Discovery blends specialized detection engines, custom sandboxing, and global threat intelligence from the Smart Protection Network, for the highest detection rate possible against attacks that are invisible to standard security products. Deployed individually or as an integrated solution, Deep Discovery works with Trend Micro and third-party products to provide advanced threat protection across your company.

    Key Network Security Features:
    • Protection against attacks: Unique threat detection technologies discover attacks before the damage is done.
    • Intelligence for a rapid response: Deep Discovery and global threat intelligence drive a rapid and effective response.
    • Integration of your defenses: Deep Discovery integrates with your Trend Micro and third-party security tools to successfully prevent targeted attacks.
    • Protection from integrated threats: Trend Micro TippingPoint IPS and Trend Micro Deep Discovery Advanced threat protection work closely together to deliver integrated detection and prevention of known, unknown, and undisclosed threats.
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    Email

    Email

    This cloud-based, no-maintenance-required solution delivers continuously updated protection to stop spam and malware before they reach the network.

    Key Email Security Benefits:
    • Cloud email gateway services.
    • Detects and blocks advanced threats.
    • Stops phishing and spam.
    • All-in-one bundles include cross-generational threat defense techniques.
    • Available standalone or through Smart Protection Complete suite.
    • A leader in Forrester Wave, Enterprise Email Security Q2 2019.
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    Key Email Security Features:

    Devices phone icon

    Protection against targeted and social engineering attacks.

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    Sandbox analysis in the cloud.

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    Email encryption using identity-based encryption technology.

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    Helps you reclaim productivity and bandwidth.

    Vision One

    Vision One

    The Trend Micro Vision One™ threat defense platform offers detection and response across multiple security layers, including email, endpoints, servers, cloud workloads, and networks. Powered by a cloud-based platform and managed from a single console, organizations are able to gain visibility across their entire enterprise, understand risks and root cause, and more effectively respond to threats to minimize the severity and scope of a breach.

     

    Key Vision One Benefits

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    Security Experts

    AI and expert security analytics correlate data from customer environments and Trend Micro’s global threat intelligence to deliver fewer, higher-fidelity alerts.

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    Threat Identifier

    Provides a broader perspective and a better context to identify threats more easily and contain them more effectively.

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    Consolidated View

    Complete visibility through a single console for one source of prioritized, optimized alerts supported with guided investigation.

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    TrendMicro Service Schedule

    Download now (2.41MB)

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    Page Description
    Offering a worry-Free suite of internet security solutions offering advanced threat protection from security gaps across the devices, web browsing, email and cloud collaboration services.
    Page Title
    Trend Micro Security Services
    Keywords
    cyber security, it security, trend micro maximum security, trend micro endpoint security, trend micro internet security, trend micro enterprise security suite, trend micro web security
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    Page URL
    /business/solutions/hosting/trend-micro

    Employee Engagement Platform

    VB

    Why Vodacom’s Employee Engagement Platform

    Vodacom Employee Engagement Platform is a leading mobile-first employee experience solution that connects large organizations with their dispersed, frontline workforces to improve communication, unleash innovation and boost business performance.

    Key benefits of Vodacom Employee Engagement Platform

    Employee Engagement Platform
    Inclusivity

    Create a sense of belonging amongst your workforce.

    Employee Engagement Platform
    Efficient

    Save time and costs through enhancing internal process efficiencies.

    Employee Engagement Platform
    Operational excellence

    Reduce safety incidents and boost productivity.

    Key features of Vodacom Employee Engagement Platform

    Employee Engagement Platform
    • 01
      Three-channel capability

      Dedicated team of sector specialists at your fingertips to maintain and update the mobile solution, consult and advise throughout the complete employee communications journey. We provide you with a customised, branded solution, designed with scalability in mind.  Choose from a range of the below modules.

    • 02
      Fully managed service

      Dedicated team of sector specialists at your fingertips to maintain and update the mobile solution, consult and advise throughout the complete employee communications journey. We provide you with a customised, branded solution, designed with scalability in mind.  Choose from a range of the below modules.

    Employee Engagement Platform
    MODULE
    Critical Communication and News

    In the form of business updates taking shape in many forms, however, the most crucial factor is the ability to deliver the right message to the right person at the right time such as: 

    • Leadership Messages

    • Company News in the Media

    • New Company Initiatives

    • New Product Launches

    • Company Awards

    • Safety Alerts

    • Functional Area Updates

    • Segmented Communication to a Specific Target Audience

    Employee Engagement Platform
    MODULE
    HR Self-Service

    Enables employees to access personal HR information using digitised self-service capability such as:

    • Pay slip

    • Leave Day Balance

    • Leave Application

    • Benefits

    • Confirmation of Record of Service

    Employee Engagement Platform
    MODULE
    Health & Safety

    The heart of every business and employee experience. Safety campaigns and statistics can be available from anywhere, anytime at the click of a button, helping to embed safety culture and reduce fatalities or injuries such as:

    • Log A Safety Hazard

    • Lost Time Injury Stats

    • Health & Safety Campaigns

    • Critical Safe Behaviours

    • Safety Equipment Ordering

    • Safety Dashboard

    • Emergency Protocols

    • Key Contact Details

    Employee Engagement Platform
    MODULE
    Employee Feedback Channel

    Open or closed feedback channels give employees a voice back into the business and complete the communications loop such as:

    • Annual Culture Survey

    • Pulse Survey

    • Platform Feedback

    • General Feedback

    • Ideation

    • Social Feed where employees can share photos and feedback

    Employee Engagement Platform
    MODULE
    Staff Zone

    Team engagement is an effective tool for building morale across the organization and sharing best practices. The social feed comprises real time posts where employees can upload photos, as well as like and comment on each other's updates including:

    • Social Feed

    • Peer Recognition

    • Themed Engagement

    • Individual and Team Achievements

    • Sharing

    • Photo Galleries

    • Competitions

    • Surveys

    Employee Engagement Platform
    MODULE
    Employee Recognition Programs

    Build morale and highlight and encourage positive behaviour within the business including:

    • Recognise a Team Member

    • Recognise a Peer

    • Real Time Recognition Leaderboards

    • Individual Recognition Badges

    • Airtime and Data

    • Digital Retail Vouchers

    GET IN TOUCH

    Get in touch to get connected

    Get Vodacom Employee Engagement

    Request a call back
    Page Description
    Vodacom Employee Engagement Platform is a mobile-first employee experience solution that connects large organizations with their dispersed workforces.
    Page Title
    Vodacom Employee Engagement Platform
    Keywords
    Vodacom Employee Engagement Platform,employee engagement platforms,best employee engagement platforms,digital employee engagement platform
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    Page URL
    /business/solutions/internet-of-things/employee-engagement-platform

    BizDay Data Bundle Terms and Conditions

    VB

    BizDay Data Bundle

    Terms and Conditions

    1. The BizDay Data Bundle Terms and Conditions must be read in conjunction with the standard Terms and Conditions contained in the Vodacom Contract airtime agreement, and the Terms and Conditions Booklet. Where any terms and conditions conflict with each other, these terms and conditions will prevail.
    2. These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between the customer and Vodacom.
    3. Vodacom reserves the right to modify these Terms and Conditions where reasonably required, and may from time to time expand on these Terms and Conditions. You will be bound by all current Terms and Conditions.
    4. By using the BizDay Data Bundle you agree that you have read, understood and are bound by the terms and conditions as set out below.
    5. BizDay Data Bundle is a value added service which can be added to Vodacom Red price plans only.
    6. BizDay Data Bundles are only available to Vodacom Business customers.
    7. BizDay Data Bundle is available for activation on specific Vodacom Business deals. The BizDay Data bundle is activated automatically on activation of the deal and will not be available for activation on any self-service channels.
    8. The BizDay Data Bundle is a recurring monthly bundle of data and the data is only available for use between 8am and 5pm daily from Monday to Sunday.
    9. Once activated, any data usage between 8am and 5pm, Monday to Sunday will deplete from the BizDay bundle first.
    10. Any unused data on the Bizday Data Bundle at the end of the month will carry over for a period of 30 days only.
    11. Once the BizDay Data Bundle is depleted standard Vodacom order of consumption will apply as follows:
    • Free/promotional data bundles;
    • Monthly tariff data allocation; 
    • Recurring data bundles;
    • Once-off data bundles. 
    1. Once the BizDay Data Bundle is depleted it cannot be recharged or topped up.
    2. The BizDay Data bundle will be available for use for data services, within the borders of South Africa during the specified period.
    3. Customers can view their BizDay Data Bundle balance on all Vodacom self-service channels i.e. Vodacom App, USSD and Online
    4. Data included in the BizDay Data bundle can be shared between other users, using the standard Family Share functionality.
    5. Users will receive usage notifications as per the current ICASA rules i.e. 50%, 80%, 95%, 100%
    6. Cancellations of a BizDay Data Bundle in its entirety only, will be allowed. This will be subject to applicable cancellation fees.
    7. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the Vodacom or you as the customer in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
    8. Vodacom respects the right to privacy and takes the protection of personal information seriously. Vodacom will only use personal information for the purposes of the Smart Business Bundle and individual services and in accordance with Vodacom's Privacy Policy available on, http://www.vodacom.co.za/vodacom/terms/privacy-policy
    Page Title
    BizDay Data Bundle Terms and Conditions
    Keywords
    BizDay Data Bundle Terms and Conditions
    Weight
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    Page URL
    /business/terms/bizday-data-bundle

    Vodacom Online Shop

    VB

    Vodacom Online Shop

    Terms and Conditions

    These terms and conditions govern all purchases from the Vodacom Online Shop. By using www.vodacom.co.za or www.vodacombusiness.co.za (the "Website") whether as a visitor or a registered User (the "User" or the "Customer") to browse or purchase any product on the Website you, the visitor / User / Customer, are bound by these terms and conditions ("Terms & Conditions"). www.vodacom.co.za or www.vodacombusiness.co.za are owned and operated by Vodacom (Pty) Ltd, a company registered in terms of South African law with registration number: 1993/003367/07 VAT number: 4010139121 (hereinafter referred to as "Vodacom").

    Registration Process

    You may only purchase goods from this website if you are 18 years or older. if you are under 18, you may only purchase goods from this website with consent of your legal guardian. By accepting these terms and conditions you confirm that you are at least 18 years of age or that you have your legal guardians consent. All Credit/Debit card transactions are Secure Socket Layers encrypted Vodacom's registration documents and the Website's registered domain name are checked and verified. Vodacom shall take all reasonable steps to protect the customer's information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). In order to purchase any products from the Website, you have to be a registered User and logged in using your own unique log in details.

    Agreement of Sale

    Credit card/debit card purchases will only be effective when the customer electronically submits a successful order and a payment has been authorized and received by Vodacom. Placing a product in a shopping basket without completing the purchase cycle does not constitute an agreement of sale; and/or constitute an order for such product. Vodacom shall not be held liable if such product is not available when the purchase cycle is completed at a later stage. Vodacom may remove such product from a shopping basket if no stock is available.

    Credit card/debit card purchases in the event that VODACOM accepts your order the same shall be debited to your credit card/ debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to VODACOMS’s dispatch of the product that you have ordered. Should we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account. Refunds can take up to 21 working days to reflect.

    In the case of an approved application, the contract obligation of such application will only be effective upon delivery and acceptance of the order.  The risk of loss shall pass on to the Buyer upon delivery of Product.

    Vodacom reserves the right to refuse or cancel any order / Agreement of Sales for whatsoever reason without giving reason to the customer.

    Third Party Content

    Third party information such as but not limited to, product catalogues, product description and specifications, lists of dealers, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products, links to third party websites and other data from external sources is made available on the Website ("Third Party Content"). The provision of Third Party Content is for general informational purposes only.

    You hereby acknowledge that the Third Party Content provided to You is obtained from sources believed to be reliable or provided by the sellers in the process of advertising, exhibiting and offering to sell the Products on the Website. All Third Party Content is provided on an 'As Is' basis. Vodacom may not own / have the rights and title to any such Third Party Content, or provide any guarantee with respect to the accuracy, title, merchantability, non-infringement or fitness for a particular purpose of any Third Party Content. Vodacom shall not be held liable for any loss suffered by You based on Your reliance on or use of such Third Party Content.

    In the event any Third Party Content contains links to third party websites, and You visit any such external link, You agree to do so at your own risk, responsibility and liability. Vodacom makes no warranty or representation regarding, and does not endorse, any website linked to the Website / Services or the information appearing thereon or any of the products or services described thereon.

    Product and Service Availability

    Vodacom will endeavour to ensure information presented on this site is accurate, however errors may occur.   The product pictures are indicative and may not match the actual product.

    Vodacom reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services.

    PRICING INFORMATION

    All products and pricing are subject to stock availability. The price of each product will be displayed with the product listing. In the event of a sales or special offer, the discounted price shall be displayed.

    Should a product / service is listed at an incorrect price or with incorrect information due to any technical error, Vodacom shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, Vodacom may, at its discretion, either contact you for instructions or cancel your order. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and Vodacom will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation.

    PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF VODACOM. VODACOM may revise and cease to make available any product/ services at any time. In the event, VODACOM is unable to deliver the product to you on time or at all,  your order will be cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners.

     

    External Suppliers Promotional Gifts / Discounted Voucher rules

    Vodacom will communicate the redemption process to a customer, however will not be liable if an external supplier doesn’t honour promotional gift or discounted voucher. Terms and conditions of the promotional gifts / discounted vouchers will apply to the limited stock available

    Stock availability

    Vodacom will take all reasonable efforts to monitor stock levels and ensure that when the item is discontinued, the offers are discontinued on the website. However we cannot guarantee fulfilment of your order .Where the item is temporarily out of stock, your order will be placed on back order until the stock becomes available to fulfil the same. Where the item is discontinued by a supplier, Vodacom will cancel your order should we not be able to source an alternative colour or device.

    Promotional Deals and Special Offers

    From time to time, Vodacom may offer certain contracts at discounted prices as part of a Today only ,Black Friday , App Only Deal ,Bundle Deal or any other campaign which are explained below (each a “Deal”). These will be subject to special terms and conditions (as set out in the Site ) Such terms and conditions define the construct of the deal.

     These deals will only be made available within the specified timeframe and quantities as advertised.  Quantities are limited to two (2) per customer dependent on the promotion  . This  also applies to discontinued or end of life items and Vodacom is not obligated to honour these deals. The extent of such "Deal" or discount is at the sole discretion of Vodacom.

    Credit card /Debit Card Transactions

    There is no minimum order value* A maximum value of R200 000.00 (Two Hundred Thousand Rand) per order on Hardware purchases* The minimum airtime recharge value is R12.00 (Twelve Rand) per order* The maximum airtime recharge value is R1 500.00 (One Thousand and Five Hundred Rand) per day to a maximum amount of R3000.00 (Three Thousand Rand) per month* The maximum data recharge value is R1500.00 (One Thousand Five Hundred Rand) per day to the maximum amount of R3000.00 (Three Thousand Rand) per month* All Prices are VAT inclusive. International Credit Cards are currently not supported on the Vodacom Online. 

    Payments:

    Vodacom shall only accept South African Visa or Master Credit/Debit Cards payments. No Diners or AMEX cards. At the time of the customer submitting the payment details, Vodacom shall request payment authorization from the Credit/Debit Card institute. If such authorization is not obtained the order will fail and not progress further. The customer will see a message to contact their bank. Only once the payment has been authorised will the sales order be dispatched from the Vodacom warehouse for delivery to the customer.

    Refunds:

    Credit/Debit Card transactions shall only be refunded back to the account used for the original purchase. All refunds may take up to 21 working days to process. Please note that all Airtime Bundles and Data Bundles are non-refundable as it is sent directly to the cellphone number captured.

    Delivery and Charges:

    Vodacom shall only deliver within the borders of South Africa. All sales orders exceeding the value of R600 (Six Hundred Rand including vat) shall qualify for free delivery.

    All sales orders under the value of R600 (Six Hundred Rand including vat) shall incur a delivery fee of R130 (One Hundred and Thirty Rand including vat)

    Deliveries shall take place between Monday - Fridays 8:00am-17:00pm.

    Once payment has been received by Vodacom, deliveries shall take between 3-5 working days, depending on delivery address and location
    It is your responsibility to ensure that an accurate delivery address is supplied.  Please be advised that changes to delivery address will not be allowed once the order has been despatched. This includes:* House / Building Number* Building Name* Street Name and Number* Suburb* Province* Post Code

    Deliveries to postal codes will not be allowed.

    Record of Online Sale Order

    A record of each sales order and any related transaction between the customer and Vodacom shall be maintained on the Online Website.The customer shall only be able to view and print such record during the initial 12 (Twelve) month period. It shall be the responsibility of the customer to retain the record of the relevant sale or related transaction thereafter.

    Listing of Cellular Phones:

    In the event of theft or loss of a Cellular phone, where Vodacom has provided the Cellular Phone, the Customer shall be entitled to request Vodacom to list such Cellular Phone on the "blacklist" as determined by the prevailing policy of Vodacom from time to time. Vodacom shall effect such listing provided that all required information has been supplied by the Customer "Blacklist" shall mean the disablement by electronic or other means, of a Cellular phone thereby preventing its further use on the Vodacom Network. In the event of theft or loss of a SIM card, where Vodacom has provided the SIM card, the Customer shall be entitled to request Vodacom to list such SIM card on the "greylist" as determined by the prevailing policy of Vodacom from time to time. Vodacom shall effect such listing provided that all required information has been supplied by the Customer "Greylist" shall mean the disablement by electronic or other means, of a SIM card thereby preventing its further use on the Vodacom Network.

    Disclosure of Information

    Vodacom shall to the extent permitted by law, receive or disclose the Customer's personal information, documents, detailed call records and / or any other information for or to - Any law enforcement agencies that require the information for the preventing or investigation of criminal activities. Any of Vodacom's shareholders, related entities, suppliers, agents or professional advisors for reporting, accounting, product supply, marketing and/or auditing purposes. Notwithstanding anything to the contrary herein contained, Vodacom shall be entitled to utilise the Customer's call records for tracing purposes as required by it in terms of law.

    Disclaimer

    Whilst every effort has been made by Vodacom and its suppliers of information, to ensure the proper performance of this website, the accuracy of the information/images and the reliability of the binary data on this website, Vodacom, its affiliated companies, suppliers, or any of their employees, do not guarantee the availability of the Website, content and information offered on the Website or the accuracy of the information and/or images on this Website. Vodacom makes no representations or warranties, whether express or implied, and assume no liability or responsibility for the proper performance of this Website and/or the services and/or the information and/or images contained on the Website, are thus used at the customer's own risk. In particular Vodacom makes no warranty that the Website will meet the customer's requirements, be uninterrupted, complete, timely, secure or error free.

    No warranties:

    The Website is supplied on an "as is" basis and has not been compiled or supplied to meet the customer's individual requirements. It is the customer's sole responsibility to satisfy the customer's self prior to accepting these T's & C's that the service available from and through this Website will meet the customer's individual requirements and be compatible with the customer's hardware and/or software. The Website may contain hyper-links to third party sites. Vodacom is not responsible for the content of, or the services offered by those sites. The hyper-link(s) are provided solely for the customer convenience and should not be construed as an express or implied endorsement by us of the site(s) or the products or services provided therein. The customers access those sites and use their products and services solely at the customer's own risk.

    Governing Law and Jurisdiction

    This Website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these T's & C's, the customer submit to the jurisdiction of the South African courts.

    Privacy

    Vodacom shall take all reasonable steps to protect the customer's personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). Vodacom may electronically collect, store and use the following of the customer's personal information:* name and surname;* birth date;* gender;* country of residence;* closest city;* non-personal browsing habits and click patterns;* e-mail address;* IP address; and* ID number / passport number. Vodacom collects; stores and uses the abovementioned information for the following purposes: * to greet the customer when the customer access the Website;* subject to the customer consent, to inform the customer of facts relating to the customer* access and use of the Website;* subject to the customer consent, to inform the customer about competitions and special offers from Vodacom and/or its partners / affiliates;* to compile non-personal statistical information about browsing habits, click-patterns and access to the Website;* to verify the customer identity when transacting with Vodacom and/or Marketplace Sellers; and* to ensure that the goods are received by the addressee.* The customer may elect not to receive any communications from Vodacom and/or its partners / affiliates. Vodacom may collect, maintain, save, compile and share any information collected from the customer, subject to the following provisions: Vodacom shall not disclose the customer's personal information unless -the customer consent thereto; or through due legal process. Vodacom may compile, use and share any information that does not relate to any specific individual; and Vodacom owns and retains all rights to non-personal statistical information collected and compiled by Vodacom.

    Data Protection

    Vodacom shall not pass on customer information to any third parties for Marketing purposes, only Vodacom and its affiliated vendors shall contact the customer to promote its products and services.

    Security

    Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that Vodacom suffers any damage or loss. The customer agrees and warrants that the customer log-in name and password shall: * be used for the customer personal use only; and* not be disclosed to any third party. The customer allows Vodacom to take all reasonable steps to ensure the integrity and security of the Website and back-office applications. All credit card transactions are Secure Socket Layers encrypted Vodacom's registration documents and the Website's registered domain name are checked and verified.

    Changes to Agreement

    Vodacom may, in its sole discretion, change these T's & C's or any part thereof at any time with or without notice. It is the customer responsibility to visit the Website to see whether the T's & C's have been amended and ensure that the customer is satisfied with the amendments. Should the customer not be satisfied with the amendments, the customer must refrain from placing any further orders on, or from using in any way, the Website.

    Disputes

    Between the customer and Vodacom Save for urgent or interim relief which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between the customer and Vodacom on any matter provided for in, or arising out of these Terms & Conditions, and not resolved through the Customer Care Department of Vodacom, then such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. Arbitration proceedings shall be conducted in Johannesburg in English.

    Address for delivery of notices

    Vodacom chooses as its address at which it will receive all correspondence or legal notices for all purposes under these T's & C's, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: (Physical address) Vodacom Corporate Park, 082 Vodacom Boulevard, Vodavalley, Midrand, South Africa. (Postal address) Private Bag X 9904, Sandton, 2146.

    Term and Termination

    These T's & C's shall commence from the date on which they are published on the Website and continue indefinitely, as amended by Vodacom from time to time, for so long as the Website exists and is operational, Vodacom being entitled to amend or  terminate these T's & C's and/or shut down the Website at any time.

    Copyright

    Any and all copyright subsisting in the Website, including these T's & C's, vests in Vodacom and all rights not expressly granted are reserved.Vodacom cannot screen or edit all the content available from the Website and does not accept any liability for illegal, defamatory or obscene content. The customer's are encouraged to inform Vodacom of any content that may be offensive or illegal.

    Intellectual Property Rights

    All the content, trademarks and data on this Website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Vodacom and as such are protected from infringement by local and international legislation and treaties.

    Electronic Communications

    When the customer visit the Website or send e-mails to Vodacom, the customer consent to receiving communications from Vodacom electronically and agree that all agreements, notices, disclosures and other communications sent by Vodacom satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing"

    Hyperlinks

    Hyperlinks provided on this Website to non-Vodacom sites are provided as is and Vodacom does not necessarily agree with, edit or sponsor the content on such web pages.

    Framing

    No person, business or web site may frame this site or any of the pages on this Website in any way whatsoever.

    Page Title
    Vodacom Online Shop Terms
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    Vodacom Corporate Device Theft Insurance Policy

    VB

    Vodacom Corporate Device Theft Insurance Policy

    Vodacom Corporate Device Theft Insurance Policy

    These are the terms and conditions of Your Vodacom Corporate Device Theft Insurance cover. It is important that You read and keep this document in a safe place. The insurer is Vodacom Insurance Company (RF) Limited, a registered insurance company. Finrite Administrators (Pty) Ltd, an authorised financial services provider, has been appointed to administer this Policy.

    Operative Clause

    Vodacom Insurance Company (RF) Limited (The Insurer) agrees to provide insurance in terms of this Policy during any period of insurance for which it accepts a premium. . This specific cover is limited to THEFT only claims. This means that in the event that your Device is stolen, we will replace Your Device with a new device of the same or similar type, subject to the terms and conditions of this policy.

    Please note that this cover does NOT cover Loss or Accidental Damage. If your Device is damaged or Lost, you will not be covered by this policy.

    Definitions

    1. "Accident" means known and identifiable unintended sudden and unforeseen event. “Accidental” has the corresponding meaning.
    2. "Accidental Damage" means physical damage or destruction of the Device caused by an Accident.
    3. "Device" means the Cellphone or Laptop & Tablet identified via the International Mobile Equipment Identity number or via the serial number, which is used by the Authorised User and specified as the item insured under this Policy.
    4. "Authorised User" refers to the person nominated by You to use the Device insured under this Policy.
    5. "Contract Subscriber" means a Vodacom customer or business entity who has entered into a Subscriber Agreement with Vodacom.
    6. "Cooling-off period" means the period of 30 (thirty) days from inception of this Policy during which you are entitled to cancel this insurance Policy, by sending Us written cancellation notice or by phoning Us at 082 1952.
    7. "Loss" means the sudden and unforeseen physical loss of the Device. “Lost” has the corresponding meaning.
    8. "Maximum Limit of Indemnity" means the maximum amount that We will pay out and will not be greater than the Sum Insured as defined, at the time of Theft.
    9. "Policy" means this agreement between You and Vodacom Insurance Company (RF) Limited, together with the schedule hereto.
    10. "Policyholder", "You", "Your" is the business entity in whose name the Policy is issued.
    11. "SIM Card" means the SIM Card encoded with the cellular telephone number issued in terms of the Vodacom Subscriber Agreement.
    12. "Subscriber Agreement" means the contract entered into between You and Vodacom pursuant to which Your SIM Card is activated by Vodacom and Your Device is enabled on the Vodacom cellular telecommunications service and any related services on the Vodacom network.
    13. "Sum Insured" means the retail price of the Device inclusive of VAT at the time of Theft.
    14. "Theft" or "Stolen" means the unlawful act of taking possession of the Device with the intention of permanently depriving the Customer of that Device.
    15. "Unauthorised Usage" means charges for SMS, calls or data incurred as a direct result of Theft of Your Device.
    16. "Vodacom" means Vodacom (Pty) Ltd
    17. "We", "Us" refers to the insurer, Vodacom Insurance Company (RF) Limited or the administrator, Finrite Administrators (Pty) Ltd, as applicable.

    IT IS VERY IMPORTANT TO NOTE THAT:

    YOUR CLAIM WILL NOT BE PAID IF THE VODACOM SIM CARD ISSUED IN TERMS OF THE SUBSCRIBER AGREEMENT IS NOT IN USE WITH THE INSURED DEVICE AT THE TIME OF THEFT.

    What are you covered for

    Your specific cover is limited to Theft only claims. This means that in the event that your Device is Stolen, you will be will be covered in terms of this policy subject to the terms and conditions. Please note that if your Device is Damaged you will not be covered. It is important to note that Loss of the insured Device is Not covered under this policy.

    1. Theft Cover – It is applicable to the insured Device
      1. If your Device is Stolen, We will replace Your Device with a new device of the same or similar type, subject to the Maximum Limit of Indemnity.
      2. We will not replace Your Device with a more expensive model if Your model is still available.
    1. Summary of Benefit Options and Cover:
     

    Your Specific Cover

    Other Cover Options Available

     

    Theft Insurance

    Accidental Damage Insurance

    Comprehensive Cellphone Insurance

    Accidental Damage

    No

    Yes

    Yes

    Theft

    Yes

    No

    Yes

    Loss

    No

    No

    Yes
    • As an added benefit You will be covered for world-wide trips for up to 30 days per trip travelling abroad, as long as Your Device is in use with Vodacom SIM listed on the attached schedule. You will need to activate roaming in order to enjoy this benefit.
    • In the event of a successful claim, We will replace your Device at our option. We will not pay out a cash settlement.

    What are you not covered for

    1. Any sudden and/or unforeseen physical Loss of the insured Device.
    2. Accidental Damage or destruction of the Device caused by an Accident or any unforeseen event
    3. Theft while Your insured Device is being used with any other SIM Card which was not issued in terms of the Subscriber Agreement.
    4. Any claim where there was no usage on the Vodacom SIM Card issued in terms of the Subscriber Agreement that is used together with the insured Device, for a period of 7 (seven) days prior to date of Theft.
    5. Loss or damage resulting from political or non-political riot, strike or civil commotion, public disorder, war, terrorism or public violence or which is insurable by SASRIA (South Africa Special Risks Insurance Association).
    6. Any costs of replacing, reinstating or making good wear and tear, gradual deterioration, scratching of outer casings, aerials or keypads.
    7. Any consequential loss or damage.
    8. Any claim arising from abuse, misuse or neglect of the insured Device.
    9. Loss or failure for which the manufacturer or supplier is liable, or which is covered by a current maintenance contract or warranty.
    10. Loss of or corruption of data as a result of electronically conveyed viruses or defects in design or manufacture.
    11. Loss of data, personalised ringtones or graphics, downloaded material and apps or software.
    12. Any claim in respect of any additional equipment or accessories , including but not restricted to carrying cases, battery chargers, hands-free kit, external antennae or car kits.
    13. Theft of the insured Device that was not reported to the police within 48 (forty-eight) hours after it was Stolen.

    How to Claim

    • If the insured Device is Stolen or damaged You must report the claim to Us as soon as possible after the occurrence of the event, and this must be within 30 (thirty) days of the claim event occurring.
    • In the event that Your Device is Stolen You MUST:
      • Report this to the South African Police Services within 48 (forty-eight) hours and obtain a case number;
      • In the event of cellphones, laptops or tablets, block the SIM Card listed on the Policy by phoning 082 111.
      • In the event of cellphones, laptops or tablets, blacklist the Device and obtain an I.T.C. reference number by phoning 082 111.
    • Obtain a claim form by phoning 082 1952 or by visiting your nearest Vodacom dealer. A claim form must be completed and sent to Us within 30 (thirty) days of the claim occurring, containing all the necessary information as indicated above.
    • You must submit the completed claims form to [email protected]
    • You must give all reasonable assistance in the recovery of the Stolen Device and identification thereof.
    • If We paid Your claim in respect of a Stolen Device, and Your Device is recovered, the recovered Device becomes Our property. Our property and must be handed to the Vodacom dealer that provided Your replacement device.
    • In the event of Your claim being the subject of a dispute or is rejected by Us You may make representation to Us using the following email address: [email protected]. If You are still dissatisfied with the outcome of Your claim, You are entitled to approach the Short Term Insurance Ombudsman at: 
    • You have 90 (ninety) days from the date of receipt of the notice of rejection or dispute from Us to lodge such representation.  In the event of a dispute being unresolved You must take legal action by way of summons against Us within 180 (one-hundred-and-eighty) days after expiry of the initial 90 (ninety) day period, failing which You will forfeit Your claim and no liability can arise in terms of such a claim.
    • Should You fail to collect a Device which has been replaced within 60 (sixty) days from date of Loss, You will forfeit the claim and the Device will be sold or returned to stock to defray expenses.
    • If Your premiums in respect of this Policy are in arrears all outstanding premiums must be paid in order for Us to assess a claim.

    Excess payable by You when claiming

    • The excess: The excess is the first amount payable by You and is set out below.

    All Products

    Claim

    Excess payable by You

    Replace with a new Device

    First claim by the Authorised User in 12 months

    10% of Replacement Cost

    Second claim by the Authorised User in 12 months

    15% of Replacement Cost

    Third or more claims by the Authorised User in 12 months

    20% of Replacement Cost
    • If the replacement cost of the Device is greater than the Maximum Limit of Indemnity, You will have to pay the difference.

    What must you remember?

    This Policy only covers the insured Device, used together with the Vodacom SIM Card issued in terms of the Subscriber Agreement.  It is Your responsibility to let Us know in writing by emailing us at [email protected] or by phoning Us on 082 1952, if You are changing or upgrading Your Device insured under this Policy.  In such instances this may lead to a new Policy, a change in premium and benefits and Policy terms and conditions.

    General conditions

    1. Other insurance:

    If the insured Device is covered for Theft by any other insurance Policy, We shall only be liable for a pro rata portion of the claim excluding the excess which is payable by you.

    1. Cancellation of the Policy
    • If You decide to cancel Your Policy within the 30 (thirty) day Cooling-off period, We will refund any premiums You have made. This will not apply if the insurer has already been notified of a claim.
    • If You cancel Your Policy at any time after the Cooling-off period, premiums paid will not be refunded to You as You would have had the benefit of cover.
    • All cancellation requests must be made in writing and emailed to [email protected] or by phoning Us on 082 1952.
    • Your Policy will automatically terminate if You received cover for a specified period as part of a Vodacom Deal and You have reached the end of this period.
    • If Your SIM Card is barred, soft locked or disconnected by Vodacom, the cover provided by Your Policy will be suspended until such time as Vodacom reinstates Your service.
    • We have the right to cancel Your Policy subject to 30 (thirty) days’ notice, either in writing or telephonically.
    1. No rights to other persons

    You may not transfer any rights under this Policy to any third party.

    1. Changes to Your Policy

    We have the right to amend Your premium and terms and conditions at any time subject to 30 (thirty) days written notice.

    1. Premiums
    • Your Policy remains in force for as long as Your premiums are paid.
    • In the event that Your premiums are not paid You MUST pay within 30 (thirty) days from the date the premium was due to maintain Your Policy.
    • If no premium is received within that time Your Policy will be cancelled retrospectively.
    • All premiums must be paid in full before any claim is investigated.
    • We have the right to change Your premium at any time subject to 30 (thirty) days written notice to You.
    • If Your Subscriber Agreement goes into arrears your insurance Policy will be impacted and may be terminated. Vodacom will inform You when your Subscriber Agreement goes into arrears. At such time you are required to contact Us to make alternate arrangements for premium payment.
    1. Duty to safeguard Your Cellphone

    You shall at all times take reasonable steps to safeguard the insured Device(s) from Theft.

    1. Misrepresentation, non-disclosure or false declaration
    • Any material misrepresentation, non-disclosure or false declaration shall render the Policy as a whole, voidable from date of inception at the instance of the insurer. In such an event:
      • You will be liable to reimburse any amounts paid to You under this Policy to Us; and
      • We will not be obliged to pay any claim lodged under this Policy.
    • If there are false declarations made at the time of claiming which results in fraud, all benefits under this Policy shall be forfeited and Your Policy will be cancelled with immediate effect.

    Report all claims to:

    Scheme Administrator

    Finrite Administrators (Pty) Ltd

    Tel: 082 1952

    Fax: 011 546 9000

    Email: [email protected]       

    Website: www.vodacom.co.za 

    1. Confidentiality and sharing of information
    • By taking out this policy, you hereby authorize Vodacom Insurance Company to obtain personal information from you, and when required, to share it with our third party service providers for the purposes of providing the services and benefits to which this Policy relates.
    • Your personal information will be stored, processed and used only by our service providers to the extent that is necessary to provide the contracted services.

    Please refer to our privacy notice for a description of how we process your personal information.

    Privacy Notice

                  Scope

    This Privacy notice applies to the use of, purchase or other interaction with Vodacom Insurance Company (RF) Ltd. Unless context dictates otherwise, the Vodacom Privacy Statement on https://www.vodacom.co.za/vodacom/terms/privacy-policy shall also apply to all interactions with Vodacom Insurance Company (RF) Ltd, regarding any collection, use or other processing of personal information.

    Personal Information Collected
    • Vodacom only collects personal information required to enter into a Vodacom Device Insurance agreement, and provide the related services in relation to the agreement;
    • Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Email Address, Bank Account Number and Policy Agreement Number.
    • Vodacom does not obtain additional personal information from other sources, without your express consent.

    Uses and Sharing
    • Vodacom processes the information to provide you with insurance cover as per agreement, for purposes of entering into or performing in terms of a contract and may use the information to provide you with information on related products or offer discount certain offerings;
    • Vodacom will use the personal information you provide only for purposes consistent with the reason you provided it;
    • Vodacom does not share your personal information with other marketers unless Vodacom have obtained your explicit consent. If you do not provide your consent, Vodacom will not share your personal information;
    • When Vodacom provides personal information to companies that perform services on our behalf, Vodacom require those companies to handle the personal information in accordance with our full privacy notice, as well as applicable privacy legislation. These companies cannot use your personal information for any other purpose than the reason you provided it to us.

    Your Rights
    • You may access personal information that Vodacom holds about you. You can ask us to correct any errors or delete the personal information Vodacom have about you;
    • You may opt-out of any marketing messages or further contact from us;
    • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.

    How to Contact Us
    Page Title
    Vodacom Corporate Device Theft Insurance Policy
    Keywords
    corporate, device, theft, insurance policy
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    Vodacom Corporate Device Theft And Screen Insurance Policy

    VB

    Vodacom Corporate Device Theft And Screen Insurance Policy

    Vodacom Corporate Device Theft And Screen Insurance Policy

    These are the terms and conditions of Your Vodacom Corporate Device Theft Insurance cover. It is important that You read and keep this document in a safe place. The insurer is Vodacom Insurance Company (RF) Limited, a registered insurance company. Finrite Administrators (Pty) Ltd, an authorised financial services provider, has been appointed to administer this Policy.

    Operative Clause

    Vodacom Insurance Company (RF) Limited (The Insurer) agrees to provide insurance in terms of this Policy during any period of insurance for which it accepts a premium. This specific cover is limited to THEFT AND SCREEN DAMAGE CLAIMS ONLY. This means that in the event that your Device is stolen, we will replace Your Device with a new device of the same or similar type, subject to the terms and conditions of this policy. If the Screen of Your Insured Device is cracked or damaged, we will pay the repair cost up to a Maximum of Limit of Indemnity stipulated in this policy.

    Please note

    • That this policy does NOT cover Loss. If your Device is Lost, you will not be covered by this policy.
    • This policy only covers Accidental Damage related the Screen of the Insured Device only. We will not pay for any other repairs to the Insured Device except for the repairs to the Screen in all instances, whether the other repair is related to the cracked/damaged Screen or not. You will have to pay for the cost of such repairs.

    Definitions

    1. "Accident" means known and identifiable unintended sudden and unforeseen event. “Accidental” has the corresponding meaning.
    2. "Accidental Damage" means physical damage or destruction of the Device caused by an Accident.
    3. "Device" means the Cellphone or Laptop & Tablet identified via the International Mobile Equipment Identity number or via the serial number, which is used by the Authorised User and specified as the item insured under this Policy.
    4. "Authorised User" refers to the person nominated by You to use the Device insured under this Policy.
    5. "Contract Subscriber" means a Vodacom customer or business entity who has entered into a Subscriber Agreement with Vodacom.
    6. "Cooling-off period" means the period of 30 (thirty) days from inception of this Policy during which you are entitled to cancel this insurance Policy, by sending Us written cancellation notice or by phoning Us at 082 1952.
    7. "Good-As-New Device (GAN)" means a device that has been re-conditioned, inspected, tested and restored to full working condition
    8. "Loss" means the sudden and unforeseen physical loss of the Device. “Lost” has the corresponding meaning.
    9. "Maximum Limit of Indemnity" means the maximum amount that We will pay out and will not be greater than the Sum Insured as defined, at the time of Theft.
    10. "Policy" means this agreement between You and Vodacom Insurance Company (RF) Limited, together with the schedule hereto.
    11. "Policyholder", "You", "Your" is the business entity in whose name the Policy is issued.
    12. "Screen" refers to the display or display assembly or LCD or touchscreen  components located at the front of the device
    13. "SIM Card" means the SIM Card encoded with the cellular telephone number issued in terms of the Vodacom Subscriber Agreement.
    14. "Subscriber Agreement" means the contract entered into between You and Vodacom pursuant to which Your SIM Card is activated by Vodacom and Your Device is enabled on the Vodacom cellular telecommunications service and any related services on the Vodacom network.
    15. "Sum Insured" means the retail price of the Device inclusive of VAT at the time of Theft.
    16. "Theft" or "Stolen" means the unlawful act of taking possession of the Device with the intention of permanently depriving the Customer of that Device.
    17. "Unauthorised Usage" means charges for SMS, calls or data incurred as a direct result of Theft of Your Device.
    18. "Vodacom" means Vodacom (Pty) Ltd
    19. "We", "Us" refers to the insurer, Vodacom Insurance Company (RF) Limited or the administrator, Finrite Administrators (Pty) Ltd, as applicable.

    IT IS VERY IMPORTANT TO NOTE THAT:

    YOUR CLAIM WILL NOT BE PAID IF THE VODACOM SIM CARD ISSUED IN TERMS OF THE SUBSCRIBER AGREEMENT IS NOT IN USE WITH THE INSURED DEVICE AT THE TIME OF THEFT.

    What are you covered for

    1. Theft Cover – It is applicable to the insured Device
      1. If your Device is Stolen, We will replace Your Device with a new device of the same or similar type, subject to the Maximum Limit of Indemnity.
      2. We will not replace Your Device with a more expensive model if Your model is still available.
    2. Screen Damage Cover - If the Screen of Your Insured Device is cracked or damaged, we will pay the repair cost up to a maximum of R5 000 per repair claim.
      1. Maximum claim limits apply: A maximum of 2 claims will be paid over the 24 month period
      2. All repairs must be done at a repair centre approved by Vodacom Insurance (RF) Limited and will be done in accordance with the standard repair process.
      3. Please note that the repairs to your Screen may affect the device warranty therefore you are liable to verify this with the respective manufacturer.
      4. This Policy only covers the Screen of the Insured Device and cannot be transferred to another device.
    3. Summary of Benefit Options and Cover:

     

    Your Specific Cover

     

    Other Cover Options Available

    Theft and Screen Damage Insurance

    Theft Insurance

    Accidental Damage Insurance

    Comprehensive Cellphone Insurance

    Accidental Damage

    No

    No

    Yes

    Yes

    Screen Damage

    Yes

    No

    Yes

    Yes

    Theft

    Yes

    Yes

    No

    Yes

    Loss

    No

    No

    No

    Yes

     

    • As an added benefit You will be covered for world-wide trips for up to 30 days per trip travelling abroad, as long as Your Device is in use with Vodacom SIM listed on the attached schedule. You will need to activate roaming in order to enjoy this benefit.
    • In the event of a successful claim, We will replace your Device at our option. We will not pay out a cash settlement.

    What are you not covered for

    1. Any sudden and/or unforeseen physical Loss of the insured Device.
    2. Accidental Damage not related to the Screen of the Insured Device or destruction of the Device caused by an Accident or any unforeseen event.
    3. Theft while Your insured Device is being used with any other SIM Card which was not listed on Your Policy schedule
    4. Any claim where there was no usage on the Vodacom SIM Card listed on the attached schedule that is used together with the insured Device, for a period of 7 (seven) days prior to date of Theft.
    5. We will not pay out for any repairs to the Screen if there is any liquid damage to the insured device
    6. We will not pay for any additional accessories including but not restricted to screen covers, carrying cases, or any other equipment used in conjunction with the Insured Device.
    7. We will not pay for any other repairs to the Device except for the repairs to the Screen in all instances, whether the other repair is related to the cracked/damaged Screen or not. You will have to pay for the cost of such repairs.
    8. We will not pay for a Screen repair if the repair to the Screen does not place the Insured Device in working condition.
    9. We will not cover You for any repairs covered under the Device manufacturer warranty;
    10. We will not pay for normal wear and tear, including scratches;
    11. Any Loss resulting from political or non-political riot, strike or civil commotion, public disorder, war, terrorism or public violence or which is insurable by SASRIA (South Africa Special Risks Insurance Association).
    12. Any consequential loss or damage.
    13. Any claim arising from abuse, misuse or neglect of the insured Device.
    14. Loss of or corruption of data as a result of electronically conveyed viruses or defects in design or manufacture.
    15. Loss of data, personalised ringtones or graphics, downloaded material and apps or software.
    16. Any claim in respect of any additional equipment or accessories not covered under the Specified Insured Extras cover option, including but not restricted to carrying cases, battery chargers, hands-free kit, external antennae or car kits.
    17. Theft of the insured Device that was not reported to the police within 48 (forty-eight) hours after it was Stolen.

    How to Claim

    • All claims must be submitted to Us in writing within 30(thirty) days of Your screen getting cracked or shattered.
    • If the insured Device is Stolen or damaged You must report the claim to Us as soon as possible after the occurrence of the event, and this must be within 30 (thirty) days of the claim event occurring.
    • In the event that Your Device is Stolen You MUST:
      • Report this to the South African Police Services within 48 (forty-eight) hours and obtain a case number;
      • In the event of cellphones, laptops or tablets, block the SIM Card listed on the Policy by phoning 082 111.
      • In the event of cellphones, laptops or tablets, blacklist the Device and obtain an I.T.C. reference number by phoning 082 111.
    • The Insured Device must be taken to a repair centre approved by Us in order to be assessed.
    • In the event that the claim is approved We will reimburse the authorised repair centre directly for the value of the repairs up to a maximum of R5000. No payment will be made directly to You.
    • In certain circumstances, based on the value of the repair and/or the standard Vodacom repair process the fulfilment of the claim may result in the device being replaced instead of repaired. This replacement device will be a GAN device of the same or similar type and will be done at Our discretion.
    • If You are given a replacement device, the damaged device becomes Our property and must be handed to the authorised repair centre that provided Your replacement device.
    • Obtain a claim form by phoning 082 1952 or by visiting your nearest Vodacom dealer. A claim form must be completed and sent to Us within 30 (thirty) days of the claim occurring, containing all the necessary information as indicated above.
    • You must submit the completed claims form to [email protected]
    • You must give all reasonable assistance in the recovery of the Stolen Device and identification thereof.
    • If We paid Your claim in respect of a Stolen Device, and Your Device is recovered, the recovered Device becomes Our property. Our property and must be handed to the Vodacom dealer that provided Your replacement device.
    • In the event of Your claim being the subject of a dispute or is rejected by Us You may make representation to Us using the following email address: [email protected]. If You are still dissatisfied with the outcome of Your claim, You are entitled to approach the Short Term Insurance Ombudsman at: 
    • You have 90 (ninety) days from the date of receipt of the notice of rejection or dispute from Us to lodge such representation.  In the event of a dispute being unresolved You must take legal action by way of summons against Us within 180 (one-hundred-and-eighty) days after expiry of the initial 90 (ninety) day period, failing which You will forfeit Your claim and no liability can arise in terms of such a claim.
    • Should You fail to collect a device which has been repaired or replaced within 60 (sixty) days from date of booking in the Insured Device for repair, You will forfeit the claim and the device will be sold or returned to stock to defray expenses.
    • If Your premiums in respect of this Policy are in arrears all outstanding premiums must be paid in order for Us to assess a claim.

    Excess payable by You when claiming

    • The excess: The excess is the first amount payable by You and is set out below.

    Theft Cover

    Claim

     

    Excess payable by You

    Replace with a new Device

    First claim by the Authorised User in 12 months

     

    10% of Replacement Cost

    Second claim by the Authorised User in 12 months

     

    15% of Replacement Cost

    Third or more claims by the Authorised User in 12 months

     

    20% of Replacement Cost

     

    • If the replacement cost of the Device is greater than the Maximum Limit of Indemnity, You will have to pay the difference.

    Screen Damage Cover

    You will pay an excess of R150 upon every successful claim.

    If the repair or replacement cost is greater than R5000, You will have to pay the difference

    A maximum of 2 claims will be paid over the 24 month period

     

    What must you remember?

    This Policy only covers the insured Device, used together with the Vodacom SIM Card issued in terms of the Subscriber Agreement.  It is Your responsibility to let Us know in writing by emailing us at [email protected] or by phoning Us on 082 1952, if You are changing or upgrading Your Device insured under this Policy.  In such instances this may lead to a new Policy, a change in premium and benefits and Policy terms and conditions.

    General conditions

    1. Other insurance:

    If the insured Device is covered for Theft by any other insurance Policy, We shall only be liable for a pro rata portion of the claim excluding the excess which is payable by you.

    1. Cancellation of the Policy
    • If You decide to cancel Your Policy within the 30 (thirty) day Cooling-off period, We will refund any premiums You have made. This will not apply if the insurer has already been notified of a claim.
    • If You cancel Your Policy at any time after the Cooling-off period, premiums paid will not be refunded to You as You would have had the benefit of cover.
    • All cancellation requests must be made in writing and emailed to [email protected] or by phoning Us on 082 1952.
    • Your Policy will automatically terminate if You received cover for a specified period as part of a Vodacom Deal and You have reached the end of this period.
    • If Your SIM Card is barred, soft locked or disconnected by Vodacom, the cover provided by Your Policy will be suspended until such time as Vodacom reinstates Your service.
    • We have the right to cancel Your Policy subject to 30 (thirty) days’ notice, either in writing or telephonically.
    1. No rights to other persons

    You may not transfer any rights under this Policy to any third party.

    1. Changes to Your Policy

    We have the right to amend Your premium and terms and conditions at any time subject to 30 (thirty) days written notice.

    1. Premiums
    • Your Policy remains in force for as long as Your premiums are paid.
    • In the event that Your premiums are not paid You MUST pay within 30 (thirty) days from the date the premium was due to maintain Your Policy.
    • If no premium is received within that time Your Policy will be cancelled retrospectively.
    • All premiums must be paid in full before any claim is investigated.
    • We have the right to change Your premium at any time subject to 30 (thirty) days written notice to You.
    • If Your Subscriber Agreement goes into arrears your insurance Policy will be impacted and may be terminated. Vodacom will inform You when your Subscriber Agreement goes into arrears. At such time you are required to contact Us to make alternate arrangements for premium payment.
    1. Duty to safeguard Your Cellphone

    You shall at all times take reasonable steps to safeguard the insured Device(s) from Theft.

    1. Misrepresentation, non-disclosure or false declaration
    • Any material misrepresentation, non-disclosure or false declaration shall render the Policy as a whole, voidable from date of inception at the instance of the insurer. In such an event:
      • You will be liable to reimburse any amounts paid to You under this Policy to Us; and
      • We will not be obliged to pay any claim lodged under this Policy.
    • If there are false declarations made at the time of claiming which results in fraud, all benefits under this Policy shall be forfeited and Your Policy will be cancelled with immediate effect.

    Report all claims to:

    Scheme Administrator

    Finrite Administrators (Pty) Ltd

    Tel: 082 1952

    Fax: 011 546 9000

    Email: [email protected]       

    Website: www.vodacom.co.za 

    1. Confidentiality and sharing of information
    • By taking out this policy, you hereby authorize Vodacom Insurance Company to obtain personal information from you, and when required, to share it with our third party service providers for the purposes of providing the services and benefits to which this Policy relates.
    • Your personal information will be stored, processed and used only by our service providers to the extent that is necessary to provide the contracted services.

    Please refer to our privacy notice for a description of how we process your personal information

    Privacy Notice

                  Scope

    This Privacy notice applies to the use of, purchase or other interaction with Vodacom Insurance Company (RF) Ltd. Unless context dictates otherwise, the Vodacom Privacy Statement on https://www.vodacom.co.za/vodacom/terms/privacy-policy shall also apply to all interactions with Vodacom Insurance Company (RF) Ltd, regarding any collection, use or other processing of personal information.

    Personal Information Collected
    • Vodacom only collects personal information required to enter into a Vodacom Device Insurance agreement, and provide the related services in relation to the agreement;
    • Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Email Address, Bank Account Number and Policy Agreement Number.
    • Vodacom does not obtain additional personal information from other sources, without your express consent.

    Uses and Sharing

    Vodacom processes the information to provide you with insurance cover as per agreement, for purposes of entering into or performing in terms of a contract and may use the information to provide you with information on related products or offer discount certain offerings;

    • Vodacom will use the personal information you provide only for purposes consistent with the reason you provided it;
    • Vodacom does not share your personal information with other marketers unless Vodacom have obtained your explicit consent. If you do not provide your consent, Vodacom will not share your personal information;
    • When Vodacom provides personal information to companies that perform services on our behalf, Vodacom require those companies to handle the personal information in accordance with our full privacy notice, as well as applicable privacy legislation. These companies cannot use your personal information for any other purpose than the reason you provided it to us.

    Your Rights
    • You may access personal information that Vodacom holds about you. You can ask us to correct any errors or delete the personal information Vodacom have about you;
    • You may opt-out of any marketing messages or further contact from us;
    • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.

    How to Contact Us
    Page Title
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    Vodacom Business Screen Insurance Policy

    VB

    Vodacom Business Screen Insurance Policy

    These are the terms and conditions of Your Vodacom Business Screen Insurance Policy. It is important that You read and keep this document in a safe place. The insurer/underwriter is Vodacom Insurance Company (RF) Limited, a licensed non-life  insurer in terms of section 23 of the Insurance Act 18 of 2017. Finrite Administrators (Pty) Ltd, an authorised financial services provider (FSP No: 46042), has been appointed to administer this Policy.

    Vodacom Insurance Company (RF) Limited

    Reg. No. 2011/117744/06

    082 Vodacom Boulevard, Vodacom Corporate Park Midrand, 1685

    Operative Clause

    Vodacom Insurance Company (RF) Limited (The Insurer) agrees to provide insurance in terms of this Policy during any period of insurance for which it accepts a premium. The Insurer appoints Finrite Administrators (Pty) Ltd (the Administrator) to handle all policy related queries, administration and claims. This specific cover is limited to Screen Damage only claims.

    Vodacom Business Screen Insurance is only available as part of pre-defined deals. This product cannot be purchased as a standalone offer.

    Definitions

    1. "Accident" means known and identifiable unintended sudden and unforeseen event. “Accidental” has the corresponding meaning.
    2. "Accidental Damage" means physical damage or destruction of the Device caused by an Accident.
    3. "Device" means the Cellphone or Laptop or Tablet, or Specified Insured Extra identified via the International Mobile Equipment Identity number or via the serial number, which is used by the Authorised User and specified as the item insured under this Policy.
    4. "Contract Subscriber" means a Vodacom customer who has entered into a Subscriber Agreement with Vodacom.
    5. "Cooling-off period" means the period of 30 (thirty) days from inception of this Policy during which you are entitled to cancel this insurance Policy, by sending Us written cancellation notice or by phoning Us at 082 1952
    6. "Maximum Limit of Indemnity" means the maximum amount that We will pay out to repair or replace the damaged screen of the insured Device and will not be greater than R 5000 (five thousand rand).
    7. "Policy" means this agreement between You and Vodacom Insurance Company (RF) Limited, together with the schedule hereto.
    8. "Policyholder", "You", "Your" is the person in whose name the Policy is issued.
    9.  "Screen"  refers to the display or display assembly or LCD or touchscreen  components located at the front of the device
    10. "SIM Card" for Contract Subscribers means the SIM Card encoded with the cellular telephone number listed on Your Policy schedule and issued in terms of the Vodacom Subscriber Agreement. For Prepaid Subscribers this means the Prepaid SIM Card encoded with the cellular telephone number listed on Your Policy schedule and issued in terms of a Vodacom PrePaid starter pack. 
    11. "Subscriber Agreement" means the contract entered into between You and Vodacom pursuant to which Your SIM Card is activated by Vodacom and Your Device is enabled on the Vodacom cellular telecommunications service and any related services on the Vodacom network.
    12. "Vodacom" means Vodacom (Pty) Ltd
    13. "Vodacom Deal" means the deal entered into between You and Vodacom pursuant to which Your SIM Card is activated by Vodacom and Your device is enabled on the Vodacom cellular telecommunications service and any related services on the Vodacom network.
    14. "We", "Us" refers to the insurer, Vodacom Insurance Company (RF) Limited or the administrator, Finrite Administrators (Pty) Ltd, as applicable.

    IT IS VERY IMPORTANT TO NOTE THAT:

    YOUR CLAIM WILL NOT BE PAID IF THE VODACOM SIM CARD LISTED ON YOUR POLICY SCHEDULE IS NOT IN USE WITH THE INSURED DEVICE AT THE TIME OF ACCIDENTAL DAMAGE TO THE SCREEN OF THE INSURED DEVICE.

    What are you covered for

    If the Screen of Your Insured Device is cracked or damaged, we will pay the repair cost up to a maximum of R5000 (five thousand rand) per        repair claim.

    • Maximum claim limits apply:
    1. If You received 12 months of cover as part of a Vodacom Deal, a maximum of 1 claim will be paid over the 12 month period;
    2. If You received 24 months of cover as part of a Vodacom Deal, a maximum of 2 claims will be paid over the 24 month period
    • All repairs must be done at a repair centre approved by Vodacom Insurance (RF) Limited and will be done in accordance with the standard repair process.
    • Please note that the repairs to your Screen may affect the device warranty therefore you are liable to verify this with the respective manufacturer.
    • This Policy only covers the Screen of the Insured Device and cannot be transferred to another device.

    What are you not covered for

    1. We will not pay out if Your device is stolen or lost.
    2. We will not pay out for any repairs to the Screen if there is any liquid damage to the insured device
    3. We will not pay for any additional accessories including but not restricted to screen covers, carrying cases, or any other equipment used in conjunction with the Insured Device.
    4. We will not pay for any other repairs to the device except for the repairs to the Screen in all instances, whether the other repair is related to the cracked/damaged Screen or not. You will have to pay for the cost of such repairs.
    5. We will not pay for a Screen repair if the repair to the Screen does not place the Insured device in working condition.
    6. We will not cover You for any repairs covered under the device manufacturer warranty;
    7. We will not pay for normal wear and tear, including scratches;

    How to Claim

    • All claims must be submitted to Us in writing within 30(thirty) days of Your screen getting cracked or shattered. Claim forms are available at any Vodacom shop or can be accessed on our website at vodacom.co.za/insurance. You can also call Us on 082 1952. All completed claim forms must be emailed to: [email protected]   
    • The Insured Device must be taken to a repair centre approved by Us in order to be assessed.
    • In the event that the claim is approved We will reimburse the authorised repair centre directly for the value of the repairs up to a maximum of R5000 (five thousand rand). No payment will be made directly to You.
    • In the event of Your claim being the subject of a dispute or is rejected by Us You may make representation to Us using the following email address: [email protected]. If You are still dissatisfied with the outcome of Your claim, You are entitled to approach the Short Term Insurance Ombudsman at:
    • You have 90 (ninety) days from the date of receipt of the notice of rejection or dispute from Us to lodge such representation.  In the event of a dispute being unresolved You must take legal action by way of summons against Us within 180 (one-hundred-and-eighty) days after expiry of the initial 90 (ninety) day period, failing which You will forfeit Your claim and no liability can arise in terms of such a claim.
    • Should You fail to collect a Device which has been repaired or replaced within 60 (sixty) days from date of booking in the Insured Device, You will forfeit the claim and the Device will be sold or returned to stock to defray expenses.

    Excess payable by You when claiming

    The excess:  The excess is the first amount payable by You and is set out below.

    • The excess: You will pay an excess of R150 upon every successful claim.
    • If the repair or replacement cost is greater than the Maximum Limit of Indemnity of R5000 (five thousand rand), You will have to pay the difference.

    What must you remember?

    This Policy only covers the insured Device(s), used TOGETHER WITH the Vodacom SIM Card listed on Your Policy schedule.  It is Your responsibility to let Us know in writing by emailing us at [email protected]  or by phoning Us on 082 1952, if You are changing or upgrading Your Device insured under this Policy.  In such instances this may lead to a new Policy, a change in premium and benefits and Policy terms and conditions.

    Cancellation and termination of the Policy

    • All cancellation requests must be made in writing and emailed to [email protected] or by phoning Us on 082 1952.
    • Your Policy will automatically terminate in the following instances:
      • If You received 12 months of cover as part of a Vodacom Deal and you have reached the end of this 12 month period. In the event that Your Vodacom Deal is terminated or cancelled or suspended for any reason You will no longer enjoy the Screen Insurance benefit.
      • At the end of your Vodacom Subscription Contract.
    • We have the right to cancel Your Policy subject to 30 (thirty) days’ notice, either in writing or telephonically.

    General conditions

    1. No rights to other persons

    You may not transfer any rights under this Policy to any third party.

    1. Misrepresentation, non-disclosure or false declaration
    • Any material misrepresentation, non-disclosure or false declaration shall render the Policy as a whole, voidable from date of inception at the instance of the insurer. In such an event:
    • You will be liable to reimburse any amounts paid to You under this Policy to Us; and
    • We will not be obliged to pay any claim lodged under this Policy.
    • If there are false declarations made at the time of claiming which results in fraud, all benefits under this Policy shall be forfeited and Your Policy will be cancelled with immediate effect.
    1. Report all claims to:

                                 Scheme Administrator

                                 Finrite Administrators (Pty) Ltd

                                 Tel: 082 1952

                                 Fax: 011 546 9000

                                 Email: [email protected]   

                                 Website: www.vodacom.co.za

    1. Confidentiality and sharing of information
    • It is important to note that when You engage with us, You acknowledge that We require Your personal information, as defined in Protection of Personal Information Act No 4 of 2013 (PoPIA) and other related regulation and need to process such personal information to provide products or services to You for purposes including to confirm, update and enhance our records, to confirm Your identity and additional purposes as detailed in our Privacy Notice.
    • By taking out this policy, you hereby authorize Vodacom Insurance Company (RF) Ltd to obtain personal information from You, and when required, to share it with Our third party service providers for the purposes of providing the services and benefits to which this Policy relates.
    • Your personal information will be stored, processed and used only by our service providers to the extent that is necessary to provide the contracted services.
    • Please refer to our Vodacom Insurance Company (RF) Ltd: Privacy Notice https://www.vodacom.co.za/vodacom/terms/privacy-policy/insurance-company for a description of how we collect, use, share and protect your personal information when you use our products and services and our website.
    Page Title
    Vodacom Business Screen Insurance Policy
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    Vodacom Corporate Device Insurance Policy

    VB

    Vodacom Corporate Device Insurance Policy

    These are the terms and conditions of Your Vodacom Corporate Device Insurance Policy. It is important that You read and keep this document in a safe place. The insurer/underwriter is Vodacom Insurance Company (RF) Limited, a licensed non-life  insurer in terms of section 23 of the Insurance Act 18 of 2017. Finrite Administrators (Pty) Ltd, an authorised financial services provider (FSP No: 46042), has been appointed to administer this Policy.

    Vodacom Insurance Company (RF) Limited

    Reg. No. 2011/117744/06

    082 Vodacom Boulevard, Vodacom Corporate Park Midrand, 1685

    Operative Clause

    Vodacom Insurance Company (RF) Limited (The Insurer) agrees to provide insurance in terms of this Policy during any period of insurance for which it accepts a premium. The Insurer appoints Finrite Administrators (Pty) Ltd (the Administrator) to handle all policy related queries, administration and claims.

    Definitions

    1. "Accident" means known and identifiable unintended sudden and unforeseen event. “Accidental” has the corresponding meaning.
    2. "Accidental Damage" means physical damage or destruction of the Device caused by an Accident.
    3. "Authorised User" refers to the person nominated by You to use the Device insured under this Policy.
    4. "Device" means the Cellphone or Laptop or Tablet, or Specified Insured Extra identified via the International Mobile Equipment Identity number or via the serial number, which is used by the Authorised User and specified as the item insured under this Policy.
    5. "Contract Subscriber" means a Vodacom customer who has entered into a Subscriber Agreement with Vodacom.
    6. "Cooling-off period" means the period of 30 (thirty) days from inception of this Policy during which you are entitled to cancel this insurance Policy, by sending Us written cancellation notice or by phoning Us at 082 1952
    7. "Loss" means the sudden and unforeseen physical loss of the Device. “Lost” has the corresponding meaning.
    8. "Maximum Limit of Indemnity" means the maximum amount that We will pay out which will be determined by Your Premium Band and will not be greater than the Sum Insured as defined, at the time of Loss, Theft or Accidental Damage.
    9. "Policy" means this agreement between You and Vodacom Insurance Company (RF) Limited, together with the schedule hereto.
    10. "Policyholder", "You", "Your" is the person in whose name the Policy is issued.
    11. “Premium Band” is determined by the retail price of the Device inclusive of VAT at the time of inception of this Policy and defines the premium payable under this Policy. For Specified Insured Extras, the Premium Band is determined by the cumulative value of all specified items, based on the retail price of the items inclusive of VAT at the time of inception of this Policy.
    12. "Good-As-New Device" means a device that has been refurbished, tested and restored to full working condition.
    13. "SIM Card" for Contract Subscribers means the SIM Card encoded with the cellular telephone number listed on Your Policy schedule and issued in terms of the Vodacom Subscriber Agreement. For Prepaid Subscribers this means the Prepaid SIM Card encoded with the cellular telephone number listed on Your Policy schedule and issued in terms of a Vodacom PrePaid starter pack. 
    14. "Specified Insured Extras" is an optional benefit that can be selected together with the Comprehensive Cellphone Insurance cover option. This includes Wearables. All Specified Insured Extras must be listed on Your schedule and identified via a serial number.
    15. "Subscriber Agreement" means the contract entered into between You and Vodacom pursuant to which Your SIM Card is activated by Vodacom and Your Device is enabled on the Vodacom cellular telecommunications service and any related services on the Vodacom network.
    16. "Sum Insured" means the retail price of the Device inclusive of VAT at the time of Loss, Theft or Accidental Damage.
    17. "Theft" or "Stolen" means the unlawful act of taking possession of the Device with the intention of permanently depriving the Customer of that Device.
    18. "Unauthorised Usage" means charges for SMS, calls or data incurred as a direct result of Loss or Theft of Your Device.
    19. "Vodacom" means Vodacom (Pty) Ltd
    20. "We", "Us" refers to the insurer, Vodacom Insurance Company (RF) Limited or the administrator, Finrite Administrators (Pty) Ltd, as applicable.
    21. Wearables refer to an electronic items that can be worn on the body as an accessory used in conjunction with the Cellphone. A defining feature being the ability to connect to the internet, enabling data exchange and includes items such as the Samsung Galaxy Gear Fit, Apple Watch, earphones and digital media players, such as Apple TV.

     

    Vodacom Corporate Device Insurance is a monthly renewable insurance Policy that provides cover against Accidental Damage, Theft or Loss of the insured Device.

    IT IS VERY IMPORTANT TO NOTE THAT:

    YOUR CLAIM WILL NOT BE PAID IF THE VODACOM SIM CARD LISTED ON YOUR POLICY SCHEDULE IS NOT IN USE WITH THE INSURED DEVICE AT THE TIME OF ACCIDENTAL DAMAGE, THEFT OR LOSS.

    What are you covered for

    There are different cover options under Device Cover. These options may be selected as stand-alone options or they may be taken as a combination as follows:

    1. Accidental Damage – this is a standalone benefit option. It is applicable to the insured Device.
      1. If Your Device can be repaired we will pay the costs reasonably incurred to restore it to the condition it was in immediately before the Accidental Damage occurred.
      2. If Your Device is beyond economic repair (as determined by an authorised Vodacom repair centre), We will replace Your Device with a new device of the same or similar type or a Good-As-New Device of the same type, subject to the Maximum Limit of Indemnity.
      3. You will not be able to claim under this benefit option if You are unable to provide us with the damaged Device.
    1. Comprehensive Laptop or Tablet Insurance - this is a standalone benefit option. It is applicable to the insured Device – specifically relating to a laptop, tablet or other portable device.
      1. This benefit option covers you for Accidental Damage as indicated above and it also covers you for instances of theft and loss.
      2. If Your laptop, tablet or portable device is lost or stolen We will replace Your Device with a new device of the same or similar type or a Good-As-New Device of the same type, subject to the Maximum Limit of Indemnity.
    1. Comprehensive Cellphone Insurance – this is a standalone benefit option. It is applicable to the insured Device – specifically in respect of a cellular phone.
      1. This benefit option covers you for Accidental Damage as indicated above and it also covers you for instances of theft and loss.
      2. If your Cellphone is lost or stolen We will replace Your Device with a new device of the same or similar type or a Good-As-New Device of the same type, subject to the Maximum Limit of Indemnity.
      3. We will not replace Your Cellphone with more expensive model if Your model is still available.
      4. Whilst it is not a condition for cover, We encourage You to manage Your damage risk by making use of a cellular phone screen protector and a cellular phone cover to help protect your cellphone. In some instance, at Our discretion, We may supply a screen cover and cellphone cover for this purpose.
    1. Specified Insured Extras – this is not a stand-alone product and can only be selected if the Comprehensive Cellphone Insurance benefit is selected.
      1. If Your Specified Insured Extra device can be repaired we will pay the costs reasonably incurred to restore it to the condition it was in immediately before the Accidental Damage occurred.
      2. If Your Specified Insured Extra device is beyond economic repair (as determined by an authorised Vodacom repair centre), We will replace Your device with a new device of the same or similar type or a Good-As-New Device of the same type, subject to the Maximum Limit of Indemnity.
      3. If your Specified Insured Extra device is lost or stolen We will replace Your device with a new device of the same or similar type or a Good-As-New Device of the same type, subject to the Maximum Limit of Indemnity.

     

    1. Summary of Benefit Options and Cover:

     

    Cover Options

    Accidental Damage Insurance

    (Stand-alone)

    Comprehensive Cellphone Insurance

    (Stand-alone)

    Comprehensive Laptop and Tablet Insurance

    (Stand-alone)

     

    Specified Insured Extras

    (Not stand-alone. Can only be selected with Comprehensive Cellphone)

    Accidental Damage

    Yes

    Yes

    Yes

    Yes

    Theft

    No

    Yes

    Yes

    Yes

    Loss

    No

    Yes

    Yes

    Yes

     

    • As an added benefit You will be covered for world-wide trips for up to 30 days per trip travelling abroad, as long as Your Device is in use with Vodacom SIM listed on Your Policy schedule. You will need to activate roaming in order to enjoy this benefit.
    • In the event of a successful claim, We will repair or replace your Device at our option. We will not pay out a cash settlement.

    What are you not covered for

    1. Theft, Loss or Accidental Damage while Your insured Device is being used with any other SIM Card which was not listed on Your Policy schedule
    2. Any claim where there was no usage on the Vodacom SIM Card listed on Your Policy schedule that is used together with the insured Device, for a period of 7 (seven) days prior to date of Loss, Theft or Accidental Damage.
    3. Loss or damage resulting from political or non-political riot, strike or civil commotion, public disorder, war, terrorism or public violence or which is insurable by SASRIA (South Africa Special Risks Insurance Association).
    4. Any costs of replacing, reinstating or making good wear and tear, gradual deterioration, scratching of outer casings, aerials or keypads.
    5. Loss, damage or failure of batteries, other than when they are Stolen or lost together with the insured Device listed on application form.
    6. Any consequential loss or damage.
    7. Any claim arising from abuse, misuse or neglect of the insured Device.
    8. Loss, damage or failure for which the manufacturer or supplier is liable, or which is covered by a current maintenance contract or warranty.
    9. Loss of, damage to or corruption of data as a result of electronically conveyed viruses or defects in design or manufacture.
    10. Loss of data, personalised ringtones or graphics, downloaded material and apps or software.
    11. Any claim in respect of any additional equipment or accessories not covered under the Specified Insured Extras cover option, including but not restricted to carrying cases, battery chargers, hands-free kit, external antennae or car kits.
    12. Theft or Loss of the insured Device that was not reported to the police within 48 (forty-eight) hours after it was Stolen or Lost.

    How to Claim

    • If the insured Device is Lost, Stolen or damaged You must report the claim to Us as soon as possible after discovery of the Loss, and within 30 (thirty) days of the claim event occurring.
    • In the event that Your Device is Stolen or Lost You MUST:
      • Report this to the South African Police Services and obtain a case number;
      • In the event of cellphones, laptops or tablets, block the SIM Card listed on the Policy by phoning 082 111.
      • In the event of cellphones, laptops or tablets, blacklist the Device and obtain an I.T.C. reference number by phoning 082 111.
    • Obtain a claim form by phoning 082 1952 or by visiting your nearest Vodacom dealer. A claim form must be completed and sent to Us within 30 (thirty) days of the claim occurring, containing all the necessary information as indicated above.
    • Submit your completed claim form to the following email address: [email protected]
    • You must give all reasonable assistance in the recovery of the Lost or Stolen Device and identification thereof.
    • If We paid Your claim in respect of a Lost or Stolen Device, and Your Device is recovered, the recovered Device becomes Our property. If You are given a replacement device in respect of a Device which is beyond economical repair, the damaged Device becomes Our property and must be handed to the Vodacom dealer that provided Your replacement device.
    • We must be in possession of the damaged Device in the case of Accidental Damage claims.
    • In the event of Your claim being the subject of a dispute or is rejected by Us You may make representation to Us using the following email address: [email protected]. If You are still dissatisfied with the outcome of Your claim, You are entitled to approach the Short Term Insurance Ombudsman at:
    • You have 90 (ninety) days from the date of receipt of the notice of rejection or dispute from Us to lodge such representation.  In the event of a dispute being unresolved You must take legal action by way of summons against Us within 180 (one-hundred-and-eighty) days after expiry of the initial 90 (ninety) day period, failing which You will forfeit Your claim and no liability can arise in terms of such a claim.
    • Should You fail to collect a Device which has been repaired or replaced within 60 (sixty) days from date of Loss, You will forfeit the claim and the Device will be sold or returned to stock to defray expenses.
    • If Your premiums in respect of this Policy are in arrears all outstanding premiums must be paid in order for Us to assess a claim.
    • NOTE: If We replace Your Device, We may either issue a new device of the same or similar type or We may issue a Good-As-New Device of the same type.

    Excess payable by You when claiming

    • The excess: The excess is the first amount payable by You and is set out below.
    • Your basic excess depends on whether Your Device is repaired, replaced with a Good-As-New Device or replaced with a new device as follows:

    All Insurance Products

    Claim

     

    Excess payable by You

    Repair/Replace with a Good-As-New Device

    Replace with a new Device

    First claim by the Authorised User in 12 months

     

    R150

    10% of Replacement Cost OR R300 (whichever is higher)

    Second claim by the Authorised User in 12 months

     

    R300

    15% of Replacement Cost OR R750 (whichever is higher)

    Third or more claims by the Authorised User in 12 months

     

    R300

    20% of Replacement Cost OR R1000 (whichever is higher)

     

    Specified Insured Extras

    Premium Band

    Cover

    Excess payable by You

    Repair/Replace with a Good-As-New Device

    Replace with a new Device

    0

    R0 – R5 000

    R400

    15% of Replacement Cost OR R100 (whichever one is higher)

    1

    R5 000 – R10 000

    R500

    2

    R10 000 – R15 000

    R550

     

    • An additional excess of R300 will be paid by You in respect of any damage, loss or theft suffered by You within 30 days of date of inception of this Policy. This excess will not be applicable if the insurance inception date coincides with Your Subscriber Agreement.
    • If the replacement cost of the Device is greater than the Maximum Limit of Indemnity, You will have to pay the difference.

    What must you remember?

    This Policy only covers the insured Device(s), used TOGETHER WITH the Vodacom SIM Card listed on Your Policy schedule.  It is Your responsibility to let Us know in writing by emailing us at [email protected]  or by phoning Us on 082 1952, if You are changing or upgrading Your Device insured under this Policy.  In such instances this may lead to a new Policy, a change in premium and benefits and Policy terms and conditions.

    General conditions

    1. Other insurance:

    If the insured Device is covered for Theft, Loss or Accidental Damage by any other insurance Policy, We shall only be liable for a pro rata portion of the claim excluding the excess which is payable by you.

    1. Cancellation of the Policy
    • You may cancel Your policy at any time and with immediate effect.
    • If You decide to cancel Your policy within the cooling-off period, of 30 (thirty) days after receiving this policy agreement, We will refund any payments already made under this policy agreement. The cooling-off period only applies if a claim has not been submitted.
    • If You cancel Your Policy at any time premiums after the cooling-off period, payments made to Us will not be refunded to You as You would have had the benefit of cover.
    • All cancellation requests must be made in writing and emailed to[email protected] or by phoning Us on 082 1952.
    • If Your SIM Card is barred, soft locked or disconnected by Vodacom, the cover provided by Your Policy will be suspended until such time as Vodacom reinstates Your service.
    • We have the right to cancel Your Policy subject to 30 (thirty) days’ notice, either in writing or telephonically.
    1. No rights to other persons

    You may not transfer any rights under this Policy to any third party.

    1. Changes to Your Policy
    • We have the right to amend Your premium and terms and conditions at any time subject to 30 (thirty) days written notice.
    • In the event of any legislative changes which have a material impact on Your policy or cover, We will make the required changes and notify You by providing reasonable notice.
    1. Premiums
    • Your Policy remains in force for as long as Your premiums are paid.
    • In the event that Your premiums are not paid You MUST pay within 30 (thirty) days from the date the premium was due to maintain Your Policy.
    • If no premium is received within that time Your Policy will be cancelled retrospectively.
    • Should You cancel or stop Your debit order, it will be deemed that you have cancelled Your cover and You will not enjoy the 30 (thirty) day grace period.
    • All premiums must be paid in full before any claim is investigated.
    • We have the right to change Your premium at any time subject to 30 (thirty) days written notice to You.
    • If Your Subscriber Agreement goes into arrears your insurance Policy will be impacted and may be terminated. Vodacom will inform You when your Subscriber Agreement goes into arrears. At such time you are required to contact Us to make alternate arrangements for premium payment.
    1. Duty to safeguard Your Cellphone

    You shall at all times take reasonable steps to safeguard the insured Device(s) from Loss, Accidental Damage or Theft.

    1. Misrepresentation, non-disclosure or false declaration
    • Any material misrepresentation, non-disclosure or false declaration shall render the Policy as a whole, voidable from date of inception at the instance of the insurer. In such an event:
    • You will be liable to reimburse any amounts paid to You under this Policy to Us; and
    • We will not be obliged to pay any claim lodged under this Policy.
    • If there are false declarations made at the time of claiming which results in fraud, all benefits under this Policy shall be forfeited and Your Policy will be cancelled with immediate effect.
    1. Report all claims to:

                                 Scheme Administrator

                                 Finrite Administrators (Pty) Ltd

                                 Tel: 082 1952

                                 Fax: 011 546 9000

                                 Email: [email protected]   

                                 Website: www.vodacom.co.za

    1. Confidentiality and sharing of information
    • It is important to note that when You engage with us, You acknowledge that We require Your personal information, as defined in Protection of Personal Information Act No 4 of 2013 (PoPIA) and other related regulation and need to process such personal information to provide products or services to You for purposes including to confirm, update and enhance Our records, to confirm Your identity and additional purposes as detailed in our Privacy Notice.
    • By taking out this policy, you hereby authorize Vodacom Insurance Company (RF) Ltd to obtain personal information from You, and when required, to share it with Our third party service providers for the purposes of providing the services and benefits to which this Policy relates.
    • Your personal information will be stored, processed and used only by Our service providers to the extent that is necessary to provide the contracted services.
    • Please refer to our Vodacom Insurance Company (RF) Ltd: Privacy Notice https://www.vodacom.co.za/vodacom/terms/privacy-policy/insurance-company for a description of how we collect, use, share and protect your personal information when you use our products and services and our website.
    Page Title
    Vodacom Corporate Device Insurance Policy
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    Corporate Device Insurance Policy
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