Website Terms and conditions

VB

Website Terms and conditions

Terms and conditions of use of this Vodacom online service

Accessing any pages on this online service implies that you agree to the following terms and conditions of use of this online service.

These terms and conditions contain provisions which appear in a similar text style to this clause in order to draw your attention to such clauses because they:

  • may limit the risk or liability of the Vodacom Group or a third party; and/or
  • may create risk or liability for you; and/or
  • may compel you to indemnify the Vodacom Group or a third party; and/or
  • serve as an acknowledgement, by you, of a fact.

1. Disclaimer

1.1. Whilst every effort has been made by Vodacom (Pty) Ltd ("Vodacom"), and its suppliers of information, to ensure the proper performance of this online service, the accuracy of the information/images and the reliability of the binary data on this online service, Vodacom, its affiliated companies, suppliers, or any of their employees, do not, to the full  extent permitted by law, guarantee the availability or accuracy of the services, content and/or information offered on this online service ("the Service/s").

1.2 Vodacom makes no representations or warranties, whether express or implied, and assumes no liability or responsibility for the proper performance of the Services and the Services are thus used at your own risk. In particular Vodacom makes no warranty that the Services will meet your requirements, be uninterrupted, complete, timely, secure or error free.

1.3 This site may contain hyper-links to third party sites. Vodacom is not responsible for the content of, or the services offered by those sites. The hyper-link(s) are provided solely for your convenience and should not be construed as an express or implied endorsement by Vodacom of the site(s) or the products or services provided therein. You access those sites and use their products and services solely at your own risk.

2. Indemnification

2.1. To the full extent permitted by law, you indemnify and hold Vodacom harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages which arises directly or indirectly out of a breach of the terms of these terms and conditions by you or arising out of or in connection with the failure or delay in the performance of the Services or your  use of the Services, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, or the use of the Services, other than in respect of losses caused by Vodacom's gross negligence or intentional misconduct.

2.2. Without affecting the generality of 2.1 above, Vodacom shall not be liable to you for any breach of these terms and conditions or failure to perform any obligations as a result of technical problems relating to its network, termination of any licence to operate or use the network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, act of default of any supplier, agent or sub-contractor, industrial disputes or any other cause beyond Vodacom's control. 

3. Use of services

3.1. You may only use the Services for lawful purposes and you warrant that you shall not:

3.1.1. use the Services to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property rights, or otherwise objectionable or unlawful;

3.1.2 use the Services for the transmission of "junkmail", "spam", "chain letters", or unsolicited mass distribution of SMS;

3.1.3 other than for your personal and non-commercial use, store on your computer, or print copies of extracts from this site, and you may not, other than for your personal and non-commercial use, "mirror" or cache information provided via this site on your own server, or copy, adapt, modify or re-use the text or graphics from this site without prior written permission from Vodacom.

4. Privacy policy

4.1. Vodacom and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate its commitment, Vodacom has created this Security and Privacy Statement in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.

4.2 What types of information are Vodacom collecting, and how do we do it You will be able to explore the majority of the Services offered on this site without us collecting any identifiable information from you. For the purpose of business communications, administration and transacting Vodacom may collect and/or use personal information, for example: your name, address, telephone number, e-mail, current geographical location and/or account details. This will enable Vodacom to:

      Respond to queries or requests submitted by you;

      Process orders or applications;

      Resolve problems with goods and services previously supplied; and/or

      Create products or services that may meet your future requirements.

      Vodacom will use, collect, store, process, transmit or otherwise handle private information only with the knowledge and consent of you, our customer.

4.3 The use of Cookies

Vodacom may store some information (commonly known as a "cookie") on your computer when you visit our web site.This enables Vodacom to recognise you during subsequent visits. The type of information gathered is non-personal (such  as: the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully. Apart from merely establishing basic connectivity and communications, Vodacom may also use this data in aggregate form to develop customised services - tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the web site not to be accessible.

4.4 What about the security of my personal data?

Vodacom has implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an on-going basis. Please note that Vodacom cannot be responsible for the privacy policies and practices of other sites you may access using links from this Service. We recommend that you check the policy of each site you visit and that you contact that specific organisation if you have any concerns or questions. Please be aware that internet communications are inherently insecure unless they have been encrypted. Your communications may be routed through any number of countries before reaching this site. Vodacom therefore assumes no responsibility or liability of any nature whatsoever for the interception or loss of personal information beyond our control.

4.5 Will Vodacom disclose any of my personal information?

Vodacom does not distribute any of your personal information to third parties; unless it's required to deliver the products or services requested by you. In addition, Vodacom will not sell your personal information to third parties unless you give us your specific permission to do so. For example, we may disclose your data to a credit card company to obtain payment for      a purchase you initiated. It may also be necessary to pass on your data to a supplier who will deliver the product on order. In addition, Vodacom may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws.

4.6 Amendments to this Security and Privacy Statement

Vodacom reserves the right to amend or modify this Security and Privacy statement at any time in response to new privacy legislation.

4.7 Whilst your name and e-mail address which is supplied to us when registering for the Services will not automatically be made available to the recipient of your SMS, we nevertheless are able to trace the source of an SMS, and such information will be made available to the authorities if required by law.

4.8 Monitoring or recording of your calls, e-mails or SMS's may take place for business purposes to the extent permitted by law, such as for example quality control and training for the purposes of marketing and improving the Services. However, in these situations, we will not disclose information that could be used to personally identify you.

4.9 You agree that Vodacom may, to the full extent permitted by law, receive or disclose your personal information, documents, detailed call records, credit profile information and/or any other credit information from or to any of Vodacom's shareholders, related entities, suppliers, agents,  professional advisors or any company within the Vodacom Group for marketing purposes, subject to your right to restrict receipt of unwanted marketing material or other rights in terms of the Consumer Protection Act, 2008

5. Electronic communications

All electronic communications, including any attachments thereto that are transmitted to you by Vodacom, shall be on the following terms and conditions:

5.1. Before any purported agreement, that has been negotiated either wholly or partly by electronic means, shall be considered binding on Vodacom, the following terms and conditions shall apply:

5.1.1. An advanced electronic signature, (as defined in the Electronic Communications and Transactions Act 25 of 2002), of a duly authorized member of the Board of Directors of Vodacom shall be required to be used and attached to any electronic communication containing any offer and/or acceptance by Vodacom, as the case may be.

5.1.2 Where Vodacom is acting as the offeror, the agreement shall be deemed to have been concluded at the time when and place where the acceptance of the offer was actually received by the Director so acting on behalf of Vodacom, and upon such Director expressly and manually acknowledging receipt of such acceptance.

5.1.3 An electronic communications shall be considered to have been sent by a Director as aforesaid only if:

5.1.3.1 the Director sent it personally; or

5.1.3.2 it was sent by a person who had the required authority to act on behalf of the said Director.

5.2 Any opinion or advice contained in electronic communications shall be subject to the terms and conditions contained in any governing agreement.

5.3 Vodacom is not responsible for the proper and/or complete transmission of the information contained in the electronic communication or of the electronic communication itself nor in any delay in its receipt.

5.4 Whilst Vodacom does employ virus filtering, it provides no guarantees or warrantees that the electronic communication is virus-free.

6. Intellectual property rights

You acknowledge that Vodacom owns or is the licensor of the intellectual property rights in and to all Services contained herein, and that the unauthorised use thereof is expressly prohibited. The word or mark "Vodacom", and "Voda", however represented, including stylised representation, all associated logos and symbols and combinations of any of the aforegoing with another word or mark, used on this site, are the trademarks of Vodacom, or one of its affiliated companies.

7. Password and/or One Time PIN

If you have a password or One Time PIN (OTP) you undertake to keep it secure and warrant that no other person shall use the Services utilising your password or OTP, and you acknowledge further that you are responsible for ensuring that no unauthorised access to the Service is obtained using your password or OTP, and that you will be liable for all such activities conducted pursuant to such use, whether authorised or not.

8. Termination and variation

To the full extent permitted by law, we reserve the right to alter, restrict and/or terminate the Services to you in particular, or to the public in general, without notice or reason, or to revise these terms and conditions, and/or the prices at which the Services are offered, at any time. Such changes will be posted on this site and will be deemed to have been accepted by you if you continue using the Services. The obligation therefore is on you to review these terms and conditions at regular intervals.

9. General

9.1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.

9.2 These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.

9.3 Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.

9.4 These terms and conditions, as varied by us from time to time pursuant to clause 8, above constitute the sole agreement between you and Vodacom.

View all Vodacom Terms and Conditions

View Google Privacy Policy

View Google Terms of Service 

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Wi-Fi Calling Service

VB

Wi-Fi Calling Service

By using the Wi-Fi Calling Service, you agree to these terms and conditions:

1. All standard Terms and Conditions of Vodacom (Pty) Ltd applies to the Wi-Fi Calling service and the Wi-Fi Calling bundles.

2. All prices and usage rates advertised include VAT, unless otherwise stated.

The Wi-Fi Calling service

1. The Wi-Fi Calling service is only available on Wi-Fi Calling enabled devices, and only to: 

a. All enterprise customers on PostPaid, TopUp and Prepaid packages

b. Consumer customers of Prepaid and Top Up packages

2. A list of Wi-Fi Calling enabled devices can be viewed at https://www.vodacombusiness.co.za/business/home

3. When calling from South Africa, Wi-Fi Calls can only be made where Vodacom cellular network is minimal or absent. This applies even when your device is connected to a Wi-Fi connection.

4. When calling from outside of South Africa, you can make Wi-Fi Calls when roaming is not activated and you are connected to a Wi-Fi network. Should roaming be active, you will only be able to make a Wi-Fi Call when your roaming network signal strength is minimal or absent. 

5. Before you can use this service, you must:

a. Have an active Vodacom SIM;

b. have VoLTE activated on your Vodacom SIM;

c. Install the applicable Wi-Fi Calling software on your Wi-Fi Calling enabled device;

d. have access to a Wi-Fi network which is secure;

e. have the required airtime value or voice minutes;

f. Ensure the applicable Wi-Fi Calling "icon" is displayed on your device, prior to attempting to use the Wi-Fi Calling services;

g. Connect to a Wi-Fi network which allows Wi-Fi calling and is secure.

6. Vodacom shall not be held liable for any charges incurred in the event that a call is made or SMS sent when not connected to a Wi-Fi network/hotspot. 

7. Refer to the Wi-Fi Calling Activation Guide which can be found at https://www.vodacombusiness.co.za/business/home.

8. Vodacom cannot guarantee that the Wi-Fi network (other than Vodacom Wi-Fi) to which you are connected is Wi-Fi calling enabled. 

9. The Wi-Fi Calling Service is dependent on the availability of a Wi-Fi connection and the strength of such Wi-Fi connection and will affect the

Wi-Fi Calling Service. As a result, Vodacom is not responsible for, and does not guarantee, the availability or quality of the Wi-Fi Calling service and will not be liable for any claims of whatever nature.

10. When making a Wi-Fi call, should you move away from or out or range of the Wi-Fi signal zone to a LTE zone, your call will not drop and will continue on LTE. 

11. When making a Wi-Fi call, should you move away from -or out of range of the Wi-Fi signal zone to a 3G or 2G zone, your call will terminate and Vodacom shall not be liable for any claims of whatever nature.

12. In the event of a weak Wi-Fi network signal, your Wi-Fi call will be handed over to a standard circuit switch network call should you be in a

LTE zone and standard voice call charges will apply, alternatively, the call will terminate. If you use a Wi-Fi enabled device, and have access to the Wi-Fi Calling service, you may send SMS's over the Wi-Fi network, if available.

13. You acknowledge that by making use of the Wi-Fi Calling service, you are aware that devices using wireless connections may be vulnerable to unauthorized attempts to access any data, personal information and software that may be stored on the device. It is your responsibility to ensure the wireless network which you make use of is secure before attempting to connect to it in order to make use of this the Wi-Fi Calling service. Vodacom shall will not be held liable for claims of whatever nature arising from any unauthorized access to or use of or loss of data, software and/or personal information in this instance.

14. All emergency service calls will connect by means of the circuit switch network and standard charges, if any, will apply.

International Roaming and Wi-Fi calling 

1. You do not require activation of international roaming on your device in order for you to use the Wi-Fi Calling service while you are outside of South Africa.

2. In order to make use of the Wi-Fi Calling service, you need to be connected to a secured Wi-Fi network/hotspot and have the relevant airtime value available or voice bundle. 

3. All Wi-Fi calls made and SMS's sent will automatically deplete from your available Vodacom tariff plan.

4. You are responsible to ensure that you are connected to a secured Wi-Fi network while making use of the Wi-Fi Calling services. Should you not connect to a secure Wi-Fi network while outside of South Africa you will not be able to use the Wi-Fi Calling Service. If you have activated international roaming services and do not connect to a secure Wi-Fi network  standard international roaming charges will apply. 

5. You are responsible to ensure that the applicable Wi-Fi Calling "icon" is displayed on your device, before attempting to use the Wi-Fi Calling services abroad. Vodacom will not be held liable for any charges incurred in the event that a call is made or SMS sent when not connected to a Wi-Fi network/hotspot.

Charges relating to the Wi-Fi Calling service

1. In order to make use of the Wi-Fi Calling service, you are required to have the relevant airtime value or voice bundle available.

2. Wi-Fi Calls and SMS's will deplete from your available Vodacom tariff plan voice or SMS bundle or your Free/inclusive airtime value, where applicable.

3. If no Free or inclusive airtime value or if no voice bundle are available at the time that the Wi-Fi Calling service is used, out of bundle charges for usage will apply to postpaid customers.

4. When you connect to a Vodacom Wi-Fi network and make a Wi-Fi call, data will be zero-rated. However, standard data charges will apply when making a Wi-Fi call if you are connected to another network provider’s Wi-Fi network.

5. Wi-Fi Calling is a Voice and SMS only service. When you are connected to a Wi-Fi network, the data bundle applicable to the relevant Wi-Fi network will be depleted. 

Exclusions to the Wi-Fi Calling service

1. Wi-Fi call handover is not enabled between Wi-Fi and 3G/2G networks, and vice versa.

2. International roaming, by default, will not be enabled. You will be required to contact Vodacom and enable international roaming before to travelling abroad.

3. You will not be able to send MMSs over the Wi-Fi network while using the Wi-Fi Calling service.

General

1. Any valued added services added to the account will be deducted from your available airtime value for Prepaid and TopUp customers.

2. You will be charges for all Premium rated or special number calls and MMSs as out of bundle usage according to the applicable tariff plan.

3. Data and/or airtime value is required on the Wi-Fi network to make a Wi-Fi call.

4. All standard terms and conditions in respect of your applicable standard tariff plan will apply.

5. You acknowledge that the Wi-Fi Calling service may not be supported by all Wi-Fi networks/hotspots and Vodacom will not be liable for any claims of whatever nature in this regard.

6. Vodacom may, in its sole discretion, amend, modify or otherwise change these terms and conditions on notice to you and should you continue to participate in and / or make use of the Wi-Fi Calling service, you agree and understand that you will be bound by the amended terms and conditions.

7. You hereby indemnify Vodacom, its directors, affiliates, employees and agents against any loss or damages, either direct, indirect, consequential or otherwise, arising from their use of the Wi-Fi Calling service.

8. Vodacom may with or without notice to you, in its sole discretion, withdraw the Wi-Fi Calling service and you will have no claim of whatever nature against Vodacom. 

This clause explains how we collect, use, share and protect your personal information. This clause should be read with our privacy policy. If we update this clause and our privacy policy, we’ll post any changes on our website.

Privacy and Data Protection- how we use your information 

Collecting your personal information

We can get your personal information when you:

1. Buy a product or service from us (including buying products online, over the phone and in a retail store or other retail outlet)

2. Register for a specific product or service (such as registering your name and address details for a Pay as you go phone or setting up an email account with us)

3. Subscribe to newsletters, alerts or other services from us

4. Ask us for more information about a product or service, or contact us with a question or complaint

5. Take part in a competition, prize draw or survey

6. Use our network and other Vodafone products or services

7. Visit or browse our website or other Vodafone Group websites

8. We may also collect information about you from other organisations, if this is appropriate. These include fraud-prevention agencies, business directories and credit reference agencies. With your permission or consent and/or as permitted by law, we may also collect information about you from other companies, our business, or joint venture partners.

Understanding what you want

9. We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our websites, web-related products and services.

10. This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

11. You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie. 

12. The personal information we collect

13. The information we collect about you depends on the Vodacom and Vodafone products and services you use and subscribe to. It includes (but isn’t limited to) the following:

14. Your name, date of birth, home language, address, and email address

15. Your preferences for particular products, services or lifestyle activities when you tell us what they are – or when we assume what they are, depending on how you use our products and services

16. Your contact with us – such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us

17. Your account information – such as phone number, handset type, handset model, whether you are a prepaid or post paid customer,   dates of payment owed and received, TopUp information, the subscription services you use or any other information related to your account

18. We’ll also get information on how you use our products and services, such as:

19. The phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from)

20. The date, time and length of the calls and messages you send or receive through our network, and your approximate location at the time these communications take place

21. The level of service you receive – for example, network faults and other network events which may affect our network services

22. Your website browsing information (which includes information about the websites you visit, and about how you use our website or other Vodafone Group websites on your mobile or a PC

23. The date, time and length of your internet browsing, and your approximate location at the time of browsing

Using your personal information

24. We may use and analyse your information to:

25. Process the goods and services you’ve bought from us, and keep you updated with your order progress

26. Keep you informed generally about new products and services (unless you choose not to receive our marketing messages)

27. Provide the relevant service or product to you. This includes other services not included in your agreement with us, and services that use information about where you are when using your mobile equipment (location information) and to contact you with messages about changes to the service or product

28. Contact you with offers or promotions based on how you use our products and services. These include your calling and messaging activities, location information and browsing information (unless you choose not to receive these messages) 

29. Bill you for using our products or services, or to take the appropriate amount of credit from you

30. Respond to any questions or concerns you may have about using our network, products or services

31. Let you know about other companies' products and services we think may interest you (including offers and discounts we’ve specially negotiated for our customers).

32. Protect our network and manage the volume of calls, texts and other use of our network. For example, we identify peak periods of use so we can try and ensure the network can handle the volume at those times

33. Understand how you use our network, products and services. That way, we can develop more interesting and relevant products and services, as well as personalising the products and services we offer you

34. Carry out research and statistical analysis including to monitor how customers use our network, products and services on an anonymous or personal basis

35. Prevent and detect fraud or other crimes, recover debts or trace those who owe us money

36. Provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual). 

37. The information we use will be your approximate location, based on the nearest mobile cell site. As a result, this will change as you move around with your mobile phone.

38. We’ll store your information for as long as we have to by law. If there’s no legal requirement, we’ll only store it for as long as we need it. 

Sharing your personal information

39. We may share information about you with:

40. Companies in the Vodacom and Vodafone Group (Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital) 

41. Partners or agents involved in delivering the products and services you’ve ordered or used

42. Partners or agents that conduct network performance and customer satisfaction surveys and any other surveys related to the products or services provided to you 

43. Companies who are engaged to perform services for, on behalf of Vodacom (Pty) Ltd including Vodafone Limited, or the Vodafone Group

44. Where applicable, credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies

45. Debt collection agencies or other debt recovery organisations

46. Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law

47. Emergency services (if you make an emergency call), including your approximate location

48. We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

49. If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.

50. We may need to transfer your information to other group companies or service providers in countries outside South Africa. This may happen if our servers or suppliers and service providers are based outside South Africa, or if our services are hosted in systems or servers in Vodafone Operating Companies outside South Africa including Europe or India and/or if you use our services and products while visiting countries outside this area.

51. At your option, we may also share your information with partner organisations we’ve chosen carefully, so they can contact you about their products and services.

52. Keeping your personal information secure

53. We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

54. If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we’ll make sure they have appropriate security measures and only process your information in the way we’ve authorised them to. These organisations won’t be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we’ve set.

55. Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.

How to opt-out

56. If you no longer want to receive marketing messages from us, please contact our customer services team and you’ll be ‘opted out’. (You can get in touch with customer services through the Contact Us page on our site.)

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By using the Wi-Fi Calling Service, you agree to these terms and conditions:
Page Title
Wi-Fi Calling Service
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