At Vodacom Business, we understand how important it is for you to be able to manage how your data is used.
Out-of-bundle data usage
Once your data bundles are depleted, internet access will stop. To restore your employee's productivity, you can select a reconnection method.
Voice and SMS limit lock
You'll have the ability to block out-of-bundle charges on voice and SMS services.
Transfer your data
You'll be able to transfer available data to other Vodacom Contract or Top Up customers.
Extend your data
You'll be able to extend the expiry date of an existing data bundle by purchasing a bundle of the same size and validity.
Please note:
You can effect changes to your Vodacom Business account if you're the administrator or have self-service permissions. Refer to the FAQs below if you need help with managing the data services for the lines within your organisation.
These Are the Changes We’re Making for Your Fixed Solutions:
Transfer your data
Vodacom Business Broadband and Fibre to the Home (FTTH) customers on capped services will be able to transfer unused active data to other Vodacom Business Broadband and FTTH customers on the same capped service.
Extend your data
Vodacom Business Broadband and Vodacom FTTH customers will be able to extend unused active data on Broadband and Fibre capped services.
Control Data Usage for These Products:
Broadband Connect Wireless Lite
Offers a faster and more efficient data network for small- and medium-sized businesses.
Voice and SMS Limit Lock allows you to opt-in to block out-of-bundle SMS and voice usage, as well as setting limits. You will not be opted-in automatically but you can opt-in if you would like to via the existing channels.
• If your corporate administrator has given you self-service privileges, then you can manage the limit on your line by dialling *135#
• If you don’t have self-service privileges, then you will need to contact your administrator.
• If you are the Corporate Administrator, then you can manage the limits on your lines using the following channels:
o Email Vodacom ICASA Helpdesk on [email protected]
o Vodacom Account Manager
o Dial 1940 for Vodacom Business Support
o Vodacom Business Managed Service Desk
• You can opt-out to ensure uninterrupted data usage, where self-service for the employee has been enabled
• If the opt-out is not received and all data bundles available on the line are fully consumed, your line will unfortunately be locked from using data until a new bundle is purchased or an opt-out from data limit lock is received from the authorised administrator of the account
Yes you need to opt-in each month per request and you will be charged per request. The service will not continue automatically after the first request.
From 1 March, once your data bundles are depleted, internet sessions will stop. To avoid disruption to your business productivity, Vodacom business strongly recommends you consider the following options.
Choose the option that best suits your business and email the relevant documents to [email protected]:
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Consent to out-of-bundle data usage
We've cut our out-of-bundle data pricing from R0.89/MB to R0.49/MB. This means that your employees can continue using data after their bundle has been depleted at a much cheaper rate than before.
In this way, you can keep your employees confidently and continuously connected.
Data Refill Bundles ensure that you never go out of bundle. Each time all data bundles on your employee's line are depleted, the refill bundle will be allocated to that line.
For your Top-up lines, refill with R3 for 10MB at R0.30/MB.
