To request Voice and SMS Limit Locks you can:

Email the ICASA Helpdesk on [email protected]
Contact the Managed Service Desk
Call 1940

Voice and SMS Limit Lock allows you to opt-in to block out-of-bundle SMS and voice usage, as well as setting limits. You will not be opted-in automatically but you can opt-in if you would like to via the existing channels.

• If your corporate administrator has given you self-service privileges, then you can manage the limit on your line by dialling *135#
• If you don’t have self-service privileges, then you will need to contact your administrator.
• If you are the Corporate Administrator, then you can manage the limits on your lines using the following channels:
o Email Vodacom ICASA Helpdesk on [email protected]
o Vodacom Account Manager
o Dial 1940 for Vodacom Business Support
o Vodacom Business Managed Service Desk

• You can opt-out to ensure uninterrupted data usage, where self-service for the employee has been enabled
• If the opt-out is not received and all data bundles available on the line are fully consumed, your line will unfortunately be locked from using data until a new bundle is purchased or an opt-out from data limit lock is received from the authorised administrator of the account

Data on integrated price plans and data contracts will carry over for 30 days. Total validity of 60 days.

Yes you need to opt-in each month per request and you will be charged per request. The service will not continue automatically after the first request.

The service locks are independent from each other. If you reach the data limit then only data services will be blocked