The cloud migration services provided by AWS have facilitated the seamless transition of numerous organisations, ranging from small businesses to large multinational corporations, to the cloud. The benefits reaped by these companies are numerous, including considerable cost savings in IT expenses, heightened productivity, increased business flexibility, and improved operational resilience. By merging the proficiency and know-how of both AWS and Vodacom Business, we present a reliable and comprehensive approach to AWS Cloud migration that guarantees faster, successful results.
Key AWS Migration Benefits
01
Most AWS Migration Experience
AWS has the most experience helping all types of organisations migrate to the cloud. Our partnered ecosystem is helping customers successfully migrate all types of workloads to AWS, including large-scale migrations of tens of thousands of servers.
02
Most Comprehensive and Mature AWS Migration
Based on AWS's years of migration experience, they've developed the methodology, best practices, tools, and services to help simplify and accelerate migrations
03
Faster Time to Business Results
With automation and data-driven guidance, AWS simplifies each step of the migration process, reducing the effort and complexity involved. This helps accelerate your migrations by reducing the time to realise the value of your cloud migration.
Why Vodacom?
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Advanced Consulting Partner
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7 data centre’s in South Africa (JHB, CPT, KZN)
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Access to Vodafone’s global footprint & resources
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AWS Well Architected Partner
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AWS Outposts Ready Partner
Case Studies and Blog
CASE STUDY
Partnerships Key To A Successful Cloud Migration Strategy In The Banking Sector
Our comprehensive range of smart monitoring solutions provides data-driven insights and seamless operations. By utilizing IoT sensors and cutting-edge technology, our system provides real-time data on various aspects, including water levels, generators, and environmental conditions. Make informed decisions, optimize resource management, and stay ahead of challenges with confidence. Embrace a confident, sustainable approach to monitoring and streamline your operations for success.
Our Offering
Vodacom Smart Water Monitoring
Our innovative solution utilizes IoT sensors and connectivity to deliver accurate, real-time data on water levels in reservoirs, tanks, and water bodies. Stay ahead of water scarcity challenges.
Our cutting-edge system leverages IoT technology to provide real-time insights into your generators, ensuring optimal performance, efficient fuel consumption, timely maintenance, and seamless operation.
Discover the innovation that's transforming the cold chain industry. Unveil the future of temperature-sensitive goods management with Smart Cold-Chain Monitoring. Embrace the power of real-time insights, centralised control, and early deviation.
Our advanced solution utilizes IoT sensors and data analytics to monitor crucial environmental conditions such as air quality, temperature, humidity and motion.
Discover the power of Smart Outdoor Monitoring and revolutionise how you manage your outdoor assets. Gain unprecedented insights into their location and status, making informed decisions that drive efficiency and productivity.
Our comprehensive range of smart monitoring solutions water levels, generators, and environmental conditions provides data-driven insights and seamless operations.
Page Title
Vodacom Smart Monitoring
Keywords
Smart monitoring, Smart monitoring solutions, smart monitoring system
Vodacom eSIM is available to all Vodacom customers (Prepaid, Topup & Postpaid) and customer types (including Vodacom Business customers)
Vodacom eSIM is available at selected Vodacom Shops, approved dealers and additional Business channels listed below
Vodacom Business customers can also procure sims from the Managed Service Desk, if serviced via this channel.
To utilise the Vodacom eSIM, a compatible device is required, this means that the device will need to be eSIM-enabled.
Vodacom eSIM will work on smartphones that are/were sourced (bought/taken through a contract) from Vodacom or bought from another provider within the OEM approved region.
Taking into account that devices are constantly in evolution, it is necessary for customers to check on the smartphone (eSIM) abilities prior to switching to an eSIM or purchasing of an eSIM-enabled device.
Some devices that were sourced outside South Africa may not work with the Vodacom eSIM, this could be as a result of how the device is managed from the source location and also could be as a result of regional based locks. In this case the customer will need to contact the store/location where the device was purchased as Vodacom is not able to make any changes on the device.
The Vodacom eSIM will be available via a QR code (which requires customers to scan in the Add eSIM menu in the device SIM manager settings).
Customers are required to specifically request for an eSIM instead of a plastic/physical SIM card during the sim purchase/activation process.
Vodacom eSIM is available to be used for a new activation or a SIM Swap
New activation refers to the activation of a new Vodacom number or the introduction of an additional number (i.e. add on line) on a post-paid line.
SIM Swap refers to a:
Voluntary change of the SIM card type from a plastic/physical SIM to an eSIM.
Voluntary change of the device from an eSim enabled device to another eSim enabled device (i.e. device upgrade)
Involuntary change of the SIM card where the SIM card is damaged, lost or stolen.
eSIM Activation
Vodacom eSIM is available from Vodacom branded stores
Where the eSIM is not available at a particular store, you will be advised of the store(s) that you can obtain it from.
As the customer you will need to advise the agent of the SIM preference on purchase of/activating a contract or when managing your SIM swap.
You are able to activate the eSim at the same channel which the sim was purchased from.
Based on your customer type if you are a
Prepaid customer:
After purchasing the Prepaid eSIM customers will receive two till slips. One is the cash sale slip and the other is the eSIM QR code. The eSIM QR code slip is used for a new eSIM activation or SIM swap (See details below).
Customers will be liable for every Prepaid eSIM printed as per request.
If the eSIM QR code slip is lost, the eSIM will not be able to be reprinted, thus a new one will need to be purchased.
Topup/Postpaid customer:
When requesting an eSIM (for a new activation or SIM swap), the eSIM details will be sent through to the customer’s account linked email address.
Should the email address need to be changed, customers will need to follow an in-store change of details process.
For new eSIM activations and SIM swaps: In the event that customers delete or lose the email containing the eSIM QR code details, Vodacom agents (in-store/contact centre) will be able to resend the email to the linked email address.
SIM Swaps: In the event that customers delete or lose the confirmation code SMS, Vodacom agents (in-store/contact centre) will be able to resend the confirmation code to the linked number/email address.
For Vodacom Business customers:
only authorised users in an organisation can request for eSim activations and sim swaps – Corporate Administrators
If a user has a K account, KI account or has self-service privileges then they are able to perform all eSim related requests
Prior to sourcing/downloading a Vodacom eSIM onto a smartphone, customers need to ensure that the smartphone is on the latest software as the eSIM menu option may not be visible on outdated smartphone software.
Where an eSIM is obtained for :
A new activation: Customers will need to complete the RICA process prior to scanning the eSIM QR code.
A SIM Swap: Customers need to ensure that that they have submitted the SIM swap request and it has been completed before scanning the eSIM QR code.
Vodacom postpaid and topup (including Vodacom Business) customers will follow existing processes with regards to activating a new line where the connection method is eSIM.
eSIM SIM Swap
Existing Vodacom customers:
When opting for an eSIM (as a result of a SIM swap of an add on line), the eSIM terms and conditions do not replace any other terms and conditions, agreements or contracts that exist between the customer and Vodacom.
Vodacom postpaid and topup (including Vodacom Business) customers will follow existing processes when doing a SIM Swap where the connection method is eSIM.
For Vodacom Business customers:
Sim swap and activations can be requested via an account manager, Managed Service Desk, 1940 and Business in Retail stores
The request will need to be accompanied with a company letterhead, if required, as per the current physical/plastic sim process
eSIM Swap refers to
Physical/Plastic SIM to eSIM
eSIM to Plastic SIM
eSIM to eSIM (as a result of a device change/upgrade)
When swapping to an eSIM, customers need to take into account the following points:
The cell phone number that is being swapped will need to be active on the network at the time of requesting the SIM Swap and able to receive SMS.
The store /contact centre agent will follow a validation process prior to initiating the SIM swap request (as part of the current process).
When swapping to an eSIM (i.e. request submitted), an SMS message will be sent to the customer containing a confirmation code/one time pin (OTP) of which customers will need when scanning the eSIM QR code.
The confirmation code will not be sent to any other cell phone number.
For security reasons, Vodacom store/contact centre agents do not have a view of this confirmation/OTP and customers must not share it once received.
Upon receiving your confirmation code, do not use it until prompted to do so
To complete the SIM swap:
Prepaid customer: You will use the QR code that would have been provided when you purchase the eSIM for the purpose of SIM swapping – customers are urged to only use approved QR scanners for safety reasons
Postpaid & Topup:
An email containing the QR code to be used for the SIM Swap will be sent to the account linked email address.
Should the email address require to be changed, you will need to follow an in-store change of details process.
The email containing the QR code to be used for the SIM Swap will not be sent to any other email address.
The completion of a SIM swap request takes between two to four hours due to safety reasons.
Only scan the eSIM QR code after the device has lost network connectivity (i.e. SIM swap completed), the customer will be prompted to enter the confirmation code that was sent via SMS earlier. Scanning the QR code immediately after receiving it and the SIM swap has not completed on Vodacom systems:
Will not expedite the SIM swap process.
Will result in an error
When upgrading a device, customers will need to complete the upgrade process prior to SIM swapping to an eSIM.
When porting in from another network provider, customers will need to complete the port in process prior to SIM swapping to eSIM.
In a case where customers are using an eSIM in devices and the smartphone is damaged or lost/stolen:
Customers will be required to do a double sim swaps
Double SIM Swap means:
eSIM to Physical/plastic SIM
Physical/plastic to eSIM
The loss, theft or damage of a sim card needs to be reported to South African Police Service within a reasonable time after having reasonably become aware of the loss, theft or destruction and obtain written proof in the prescribed form, that the report has been made with the official reference number of the report
When doing a double SIM, customers will be billed for each individual SIM Swap event.
Customers will not be allowed to SIM swap to an eSIM if the cell phone number is not connected to the network.
Post eSIM Activation
To download the Vodacom eSIM to a device
Ensure that the device native app is used when scanning the eSIM QR code.
Don’t download the eSIM during load shedding as it can fail due to low network connectivity
To download the eSIM, the phone device (smartphone) is to be connected to the internet through either WiFi or a mobile network.
When using mobile network to download, ensure that the line has airtime or a positive data balance.
The customer is responsible to change the default pin code on the eSimPost eSIM Download – Dual SIM Devices
Customers can use a Vodacom or another operator’s plastic/physical SIM with the Vodacom eSIM
Another operator’s eSIM can be used with a Vodacom eSIM
A Vodacom plastic/physical SIM can be used with the new eSIM
Only one eSIM can be active or switched on
The eSIM device will work as designed by the device manufacturer, however should the customer have multiple eSIMs on the device, please note:
The device will connect to one bearer type (Voice/SMS/Data) per SIM connection (i.e. plastic SIM/eSIM), where the one line (eSIM/plastic) can be on voice connection whilst the other line(s) is on a data connection.
As a user you can toggle between the different SIM types (plastic or eSIM) whilst also toggling between different bearer types, i.e. SMS, Data and Voice
General Vodacom Terms and Conditions
If the eSIM card is used in a fixed geographic location to regularly send bulk SMSs to multiple numbers, the service will be suspended.
Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom Network.
Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide prior written notice of such change.
Vodacom respects the right to privacy and takes the protection of personal information seriously. Vodacom will only use personal information for the purposes of the Vodacom’s Red Business and individual services and in accordance with Vodacom’s Privacy Policy available on, http://www.vodacom.co.za/vodacom/terms/privacy-policy
At Vodacom, we are more than just a telecommunications company. We are your trusted partner in the digital world, bringing you a comprehensive suite of Digital Application Services designed to elevate your business to new heights. Vodacom Digital Applications offers a comprehensive range of business management software and apps including industry-leading business software solutions such as SAP, EDI (Electronic Data Interchange), BusinessOne+, and a plethora of other cutting-edge applications.
Whether you need robust enterprise resource planning, seamless data exchange, streamlined business operations, or any other digital requirement, Vodacom has you covered. Our wide variety of services ensures that we can tailor our solutions to your specific needs, enabling you to stay ahead of the competition and drive sustainable growth.
Vodacom Digital Application Services
Vodacom BusinessOne+
SAP Business One is a single and affordable business management system to manage your entire business from accounting, financials, inventory, sales, warehousing, and customer relationships to reporting and analytics
VodaTrade Core, also known as Vodacom Trading Bridge is the managed and automated B2B e-commerce service that gives customers a smoother and more effective inter-business operation.
A complete, managed hosted SAP solution that you can tailor to suit your business needs. Get full benefits of Cloud computing with the highest levels of application service agreements and the lowest total cost per application.
Unpack our suite of Digital Application Services and business software solutions like SAP, EDI, and BusinessOne+ for seamless operations and sustainable growth.
Page Title
Vodacom Digital Application Services
Keywords
business app, business software, business software for small business, business management software, small business management app
Our managed IoT connectivity platform gives you visibility and control of your IoT devices anywhere within our global footprint.
It can track the location of any global SIM installed in an asset, alert you to unusual activity,
produce reports on performance and data usage, activate new SIMs and manage them through their lifecycle.
Vodacom Global Data Service Platform benefits
Security
Built-in integrated security and privacy from the ground up.
Customisable
We can develop the platform's capabilities to meet your changing needs.
Control
Enable you to monitor and manage all your SIMs around the world
Key Global Data Service Platform features
Global SIM
The Vodacom Global SIM enables us to support your IoT infrastructure around the world. Pre-provisioned and ready to use, it makes installing, distributing, and deploying your IoT solutions simple.
Global SIM +
IoT services are subject to evolving market regulations. Vodacom Business Global SIM + ensures that changing market rules on roaming or connectivity do not disrupt businesses
A user-friendly portal
Our centrally hosted, secure self-service platform provides superb control with an intuitive web interface. The portal's dashboard allows you to view and manage your entire global IoT estate and can be customised according to job role.
Easy SIM management
Using the portal's convenient self-service capabilities, you can order SIMs in bulk, set country and regional restrictions, and also change SIM operational states giving you flexibility to support different IoT solution use cases and lifecycle stages.
Real-time alerting
The platform's business rules capability allows you to monitor your SIMs and immediately send alerts or move them to another administrative state when set criteria are met.
Reporting
The platform allows you to generate a variety of standard and bespoke reports helping you understand how your remote assets are working and operating on the network.
Vodacom's Global Data Service Platform is a managed IoT platform offering worldwide visibility, control, and security for IoT devices.
Page Title
Global Data Service Platform
Keywords
Global Data Service Platform, Global Data, Service Platform, iot platform, iot management platform, iot device management platform, global data service platform
At Vodacom, we understand the immense potential of the Internet of Things (IoT) in revolutionizing businesses. That's why we offer comprehensive and tailored IoT Data Bundles designed to meet the unique needs of your organization.
Unmatched Connectivity
Enjoy unparalleled reliability and coverage, ensuring your business operates at full potential.
Scalability and Flexibility
Our flexible plans and scalable solutions ensure that you have the right resources at every stage.
Enhanced Efficiency and Cost Savings
Gain real-time visibility into your assets, monitor performance, and automate processes, resulting in improved efficiency and significant cost savings.
Key features of IoT Data Bundles
Tailored Packages
Choose from a range of IoT Data Bundles packages customized to suit your specific business requirements. Whether you need connectivity for a few devices or a large-scale deployment, we have the right solution for you.
Secure Connectivity
Rest easy knowing that your data is protected with our robust security measures. Our IoT Data Bundles provide end-to-end encryption and advanced security protocols, ensuring that your information remains confidential and secure.
Dedicated Support
Our team of IoT experts is always ready to assist you at every step of your IoT journey. From initial setup and configuration to ongoing maintenance and troubleshooting, we provide dedicated support to ensure a seamless experience.
We offer a range of IoT Data Bundles packages to suit your business requirements. Whether you need a small or large-scale deployment, we have the right IoT price & plan for you.
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Vodacom IoT Data Bundles
Keywords
IoT Tariffs, iot price, iot tariffs, iot data plans, IoT Data Bundles
Converged portal is a free self-service tool for Mobile and fixed lines management for Vodacom business customers. It allows you to manage your Vodacom Business Corporate, SMME or Government entities accounts and services from a single site and can be accessed any time of the day. It also provides the flexibility to view and manage your corporate accounts independently, without the need of contacting customer service representatives.
Types of transactions
Check balance status on Voice, Data and SMS
Check account and line level bill so far
Perform SIM swap
Recharge postpaid Voice, Data and SMS
Update subscriber details
Perform Bulk SIM swap and update user details
Upgrade contract lines
Retrieve SIM details
Download invoices, statements & VAS reports
Call Limit Management
Log a service request
Manage fixed solutions
Register to manage your Business Account
Access your account 24/7 and manage your account online.
We know that business hours don't always end at 5pm. With Vodacom Business self-service, you can top up your data and manage your products conveniently at any time.
Add and remove users
If you're the administrator, you can add/remove users or 'contacts' and assign different roles, products and responsibilities to each.
FREE to use
Vodacom Business self-service is FREE to use for all Vodacom Business customers with fixed-line Internet, One Net Express and hosting and domain products.
Looking to upgrade your base?
Registered Corporate administrators can perform single line upgrade on the Converged Portal any time of day. Vodacom Contracts are usually 24 months long, but from month 22, Corporate administrators can upgrade Mobiles lines within their base to a brand new make and model. Once you've chosen your deal online, simply check-out in two easy steps and get FREE next-day delivery to your door!
Perform SIM management activities like locking lines and SIM swaps
Call limit management
Manage permissions
Edit user details
Top up users data, voice and SMS
Enjoy a rich dashboard of detailed account information
FAQs
How to locate to the Converged Portal?
The converged Portal is hosted on the Vodacom Business website, Vodacom Business customers can click on the Business tab on the website. Alternatively click.
How to log on to the Converged Portal?
The Converged Portal is located on the Vodacom Business website and the human icon on the right hand side of the website will reveal the log in tray. Vodacom Business Customers can click on the log in button to access to the Converged Portal. Vodacom Business customer can register a new account by clicking the Register now prompt, A new account will be created within 16 Business hours after verification. Vodacom Business customer with existing credentials can enter the details and log on to the portal. Vodacom Business Converged portal existing users can retrieve username and password on the Log on page.
How to retrieve a username:
Click on the username tab
Enter the registered email address
Complete the captcha and submit
The user will receive an email of the user name.
How to reset a password?
How to reset a password:
Click on the password tab
Enter the username
Complete the captcha
Enter the new password
Submit and the password change will be processed
How to purchase a data bundle or voice bundle?
Search the cell number
On the Line level dashboard
Click on the buy prompt
Bundle type option will present the type of offering Voice, Data and SMS
Select the time span of bundle, whether reoccurring or once off
Select product bundle required
Accept the terms and conditions
A pin less recharge will be performed on the designated line.
A confirmation screen will be displayed.
How to download a statement & invoice?
Vodacom Business customers will be able to download Itemised Billing, Individual invoice, data usage report, subscriber detailed report, call limit, Statement and Value added services report.
Select reports tab
The select a report page will be displayed with the option to select the report type.
The user will select the reports type
The user will presented with second menu to select various parameters
Report Type
Select the start and end date of the required report
Select the format type (Excel, PDF or CSV)
Enter the account Number or cell phone number
User will be prompted to submit the request
An acknowledgement screen will be displayed
The report will download or emailed to the user email address
How to perform a sim swap?
There are many reasons you might need a new SIM. You may have lost or damaged your existing SIM or you need to exchange your SIM for a smaller Micro SIM or Nano SIM card to fit into a new device. When performing a SIM swap, all your services remain unchanged due to the services being linked to your cell phone number and not the SIM number. The PIN and PUK numbers of your new SIM will not be the same as the old SIM card. Your RICA information will also be moved to the new SIM when the SIM swap is successful. Thankfully, this doesn’t mean that you have to get a new number. You can do a Vodacom SIM swap and still keep your old number, whether you’re on Prepaid or Contract.
On the short cut menu on the left displayed on the account dashboard page
Select ‘SIM swap’ from the menu
Enter the cell phone number to be sim swapped
SIM Swap terms and conditions page will be displayed, user will be required to accept the terms and conditions
Select the next prompt to accept the terms and conditions
The Cell phone number you have searched will be prepopulated as per screen on the left
The User will prompted to add the 20 digit SIM number
he user will be presented with acceptance of Terms and conditions and confirmation. The user will be alerted that verification OTP will be sent to the user.
The OTP (One Time Pin) page will be displayed with text field to allow the user to input the pin. Once The OTP inserted the click Next and success page will be displayed
Page Description
Manage your business internet products online. Business self-service to top up your data, request service, view data balance and manage your One Net Express product online.
Page Title
Business Self Service
Keywords
Business, Self-Service, Manage, Business Self Service
As a trusted leader in telecommunications, Vodacom offers an unmatched synergy with Microsoft, providing a seamless experience that empowers businesses to thrive in the digital era. With our comprehensive suite of Microsoft services, tailored to suit your specific requirements, we ensure enhanced productivity, collaboration, and efficiency. Our team of expert consultants understands your unique business challenges and leverages Microsoft's cutting-edge solutions to drive transformative outcomes. Whether it's cloud services, enterprise applications, or security solutions, Vodacom Business delivers innovative technology backed by exceptional support. Join countless satisfied clients who have chosen Vodacom Business as their preferred Microsoft services provider and unlock the full potential of your organization.
Vodacom Microsoft Services
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Microsoft Teams Voice Breakout
A modern internet cloud-based telephony solution that integrates into Office 365. It transforms how work gets done by unifying calling, chat, meetings, calendar, web conferencing and email for an all-in-one communication solution.
A cloud platform with more than 200 products and cloud services designed to help you bring new solutions to life-to solve today’s challenges and create the future. Build, run, and manage applications across multiple clouds, on-premises, and at the edge, with the tools and frameworks of your choice.
A bundled solution for any business occasion. Vodacom's Modern Workplace Bundles powered by Microsoft, offers a range of different options and price points to best suit your business needs and budget.
Through our subsidiary, Nexio, we specialize in delivering professional and managed services on both M365 and Azure. Our team of experienced professionals can help you with a wide range of services.
Transform and modernize your workplace with our Microsoft Services, including MS Teams Voice Breakout, Azure, and Modern Workplace Bundles to suit your budget.
Page Title
Microsoft Modern Workplace Services
Keywords
microsoft services, microsoft professional services, microsoft modern workplace, modern digital workplace microsoft
No more plastic SIM cards required - more flexibility, less logistics.
Easy access
Changing is easy as we send your eSIM straight to your inbox.
Reusable
eSIMs are reusable, so you can change or upgrade your devices without a SIM swap.
Convenient
Keep your business number and personal number on the same device.
What you need to get an eSIM
An eSIM compatible device
An email address
Internet access (WiFi) to connect your device
We will send you an email with an activation code (QR code). Just follow the instructions in the email to activate the eSIM and you’re all set.
Get started with eSIM
Switch your numbers to eSIM
For security reasons, a SIM swap to eSIM can only be requested by the company's authorised contact. Swapping to an eSIM will stop the physical SIM from working.
Get in touch or talk to your account manager today to activate your new eSIM numbers. Remember to always check your devices are eSIM capable. Corporate Customers can use Vodacom Corporate Online
Reuse the QR code to move a number from one eSIM device to another. No SIM swap required. Just delete the old eSIM profile and scan the QR code on the new device.
While smartwatches like the Apple Watch and others have an eSIM, they operate differently from phones and tablets, being designed as companion devices connected to a primary number/device.
Currently we are not supporting smartwatches connected to a business number for customers with more than 10 employees.
No, the eSIM connection is secured. The QR code will not work while the eSIM is active on another device. Once the eSIM is deleted from one device, the QR code can be reused to download the eSIM on another.
Please call us to report the lost or stolen phone so we can block the Vodafone eSIM number; this will make the old QR code unusable. A SIM swap can then be requested through Swap your SIM - either to a physical SIM or another eSIM.
Other connections to different networks on the lost device (if existent) will have to be reported to the respective providers.
They should always delete the eSIM profile first before returning the device to be repaired. For help on how to do this, please read the relevant device guide.
There are two options to use the number while waiting for the device to be fixed:
Move the eSIM onto another eSIM device by reusing the QR code; or
If the device is unusable and profile cannot be deleted, request a SIM swap to a physical SIM or another eSIM through Swap your SIM.
