Converged portal is a free self-service tool for Mobile and fixed lines management for Vodacom business customers. It allows you to manage your Vodacom Business Corporate, SMME or Government entities accounts and services from a single site and can be accessed any time of the day. It also provides the flexibility to view and manage your corporate accounts independently, without the need of contacting customer service representatives.
Types of transactions
Check balance status on Voice, Data and SMS
Check account and line level bill so far
Perform SIM swap
Recharge postpaid Voice, Data and SMS
Update subscriber details
Perform Bulk SIM swap and update user details
Upgrade contract lines
Retrieve SIM details
Download invoices, statements & VAS reports
Call Limit Management
Log a service request
Manage fixed solutions
Register to manage your Business Account
Access your account 24/7 and manage your account online.
We know that business hours don't always end at 5pm. With Vodacom Business self-service, you can top up your data and manage your products conveniently at any time.
Add and remove users
If you're the administrator, you can add/remove users or 'contacts' and assign different roles, products and responsibilities to each.
FREE to use
Vodacom Business self-service is FREE to use for all Vodacom Business customers with fixed-line Internet, One Net Express and hosting and domain products.
Looking to upgrade your base?
Registered Corporate administrators can perform single line upgrade on the Converged Portal any time of day. Vodacom Contracts are usually 24 months long, but from month 22, Corporate administrators can upgrade Mobiles lines within their base to a brand new make and model. Once you've chosen your deal online, simply check-out in two easy steps and get FREE next-day delivery to your door!
Perform SIM management activities like locking lines and SIM swaps
Call limit management
Manage permissions
Edit user details
Top up users data, voice and SMS
Enjoy a rich dashboard of detailed account information
FAQs
How to locate to the Converged Portal?
The converged Portal is hosted on the Vodacom Business website, Vodacom Business customers can click on the Business tab on the website. Alternatively click.
How to log on to the Converged Portal?
The Converged Portal is located on the Vodacom Business website and the human icon on the right hand side of the website will reveal the log in tray. Vodacom Business Customers can click on the log in button to access to the Converged Portal. Vodacom Business customer can register a new account by clicking the Register now prompt, A new account will be created within 16 Business hours after verification. Vodacom Business customer with existing credentials can enter the details and log on to the portal. Vodacom Business Converged portal existing users can retrieve username and password on the Log on page.
How to retrieve a username:
Click on the username tab
Enter the registered email address
Complete the captcha and submit
The user will receive an email of the user name.
How to reset a password?
How to reset a password:
Click on the password tab
Enter the username
Complete the captcha
Enter the new password
Submit and the password change will be processed
How to purchase a data bundle or voice bundle?
Search the cell number
On the Line level dashboard
Click on the buy prompt
Bundle type option will present the type of offering Voice, Data and SMS
Select the time span of bundle, whether reoccurring or once off
Select product bundle required
Accept the terms and conditions
A pin less recharge will be performed on the designated line.
A confirmation screen will be displayed.
How to download a statement & invoice?
Vodacom Business customers will be able to download Itemised Billing, Individual invoice, data usage report, subscriber detailed report, call limit, Statement and Value added services report.
Select reports tab
The select a report page will be displayed with the option to select the report type.
The user will select the reports type
The user will presented with second menu to select various parameters
Report Type
Select the start and end date of the required report
Select the format type (Excel, PDF or CSV)
Enter the account Number or cell phone number
User will be prompted to submit the request
An acknowledgement screen will be displayed
The report will download or emailed to the user email address
How to perform a sim swap?
There are many reasons you might need a new SIM. You may have lost or damaged your existing SIM or you need to exchange your SIM for a smaller Micro SIM or Nano SIM card to fit into a new device. When performing a SIM swap, all your services remain unchanged due to the services being linked to your cell phone number and not the SIM number. The PIN and PUK numbers of your new SIM will not be the same as the old SIM card. Your RICA information will also be moved to the new SIM when the SIM swap is successful. Thankfully, this doesn’t mean that you have to get a new number. You can do a Vodacom SIM swap and still keep your old number, whether you’re on Prepaid or Contract.
On the short cut menu on the left displayed on the account dashboard page
Select ‘SIM swap’ from the menu
Enter the cell phone number to be sim swapped
SIM Swap terms and conditions page will be displayed, user will be required to accept the terms and conditions
Select the next prompt to accept the terms and conditions
The Cell phone number you have searched will be prepopulated as per screen on the left
The User will prompted to add the 20 digit SIM number
he user will be presented with acceptance of Terms and conditions and confirmation. The user will be alerted that verification OTP will be sent to the user.
The OTP (One Time Pin) page will be displayed with text field to allow the user to input the pin. Once The OTP inserted the click Next and success page will be displayed
Page Description
Manage your business internet products online. Business self-service to top up your data, request service, view data balance and manage your One Net Express product online.
Page Title
Business Self Service
Keywords
Business, Self-Service, Manage, Business Self Service
As a trusted leader in telecommunications, Vodacom offers an unmatched synergy with Microsoft, providing a seamless experience that empowers businesses to thrive in the digital era. With our comprehensive suite of Microsoft services, tailored to suit your specific requirements, we ensure enhanced productivity, collaboration, and efficiency. Our team of expert consultants understands your unique business challenges and leverages Microsoft's cutting-edge solutions to drive transformative outcomes. Whether it's cloud services, enterprise applications, or security solutions, Vodacom Business delivers innovative technology backed by exceptional support. Join countless satisfied clients who have chosen Vodacom Business as their preferred Microsoft services provider and unlock the full potential of your organization.
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A bundled solution for any business occasion. Vodacom's Modern Workplace Bundles powered by Microsoft, offers a range of different options and price points to best suit your business needs and budget.
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No more plastic SIM cards required - more flexibility, less logistics.
Easy access
Changing is easy as we send your eSIM straight to your inbox.
Reusable
eSIMs are reusable, so you can change or upgrade your devices without a SIM swap.
Convenient
Keep your business number and personal number on the same device.
What you need to get an eSIM
An eSIM compatible device
An email address
Internet access (WiFi) to connect your device
We will send you an email with an activation code (QR code). Just follow the instructions in the email to activate the eSIM and you’re all set.
Get started with eSIM
Switch your numbers to eSIM
For security reasons, a SIM swap to eSIM can only be requested by the company's authorised contact. Swapping to an eSIM will stop the physical SIM from working.
Get in touch or talk to your account manager today to activate your new eSIM numbers. Remember to always check your devices are eSIM capable. Corporate Customers can use Vodacom Corporate Online
While smartwatches like the Apple Watch and others have an eSIM, they operate differently from phones and tablets, being designed as companion devices connected to a primary number/device.
Currently we are not supporting smartwatches connected to a business number for customers with more than 10 employees.
No, the eSIM connection is secured. The QR code will not work while the eSIM is active on another device. Once the eSIM is deleted from one device, the QR code can be reused to download the eSIM on another.
Please call us to report the lost or stolen phone so we can block the Vodafone eSIM number; this will make the old QR code unusable. A SIM swap can then be requested through Swap your SIM - either to a physical SIM or another eSIM.
Other connections to different networks on the lost device (if existent) will have to be reported to the respective providers.
They should always delete the eSIM profile first before returning the device to be repaired. For help on how to do this, please read the relevant device guide.
There are two options to use the number while waiting for the device to be fixed:
Move the eSIM onto another eSIM device by reusing the QR code; or
If the device is unusable and profile cannot be deleted, request a SIM swap to a physical SIM or another eSIM through Swap your SIM.
Transform your small business with our connectivity, productivity, marketing and financial solutions, and explore our free V-Hub ecosystem, where you can learn, network and grow.
At Vodacom Business, the Internet of Things is one way we're using technology to change the way we do business. With co-created and bespoke business solutions to suit your needs, you can embrace the potential of connected devices to tackle any challenge and bring your organisation into an IoT-led future.
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This collaboration has unlocked new possibilities and enhanced the efficiency of IoT solutions. We collaborated on various use cases and engaged our solution partners, fostering a collaborative ecosystem that drives innovation and addresses complex challenges.
Turn to us to maximize your business’s potential with Vodacom's comprehensive business solutions. We offer you technology, expertise and capability to help you break boundaries and move your business forward. Get in touch today.
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Turn to Us for Business Solutions
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Data Security
Offering customers' peace of mind in knowing their data is safe
Tailored Solutions
Customised services with the guaranteed support of our skilled AWS team.
With AWS Cloud, Vodacom Business can help businesspeople with their cloud journey, to migrate their traffic, which results in our customers being able to do a lot of analytics, forecasting, projections, proactive maintenance and churn predictions. With the information sitting in the cloud, the data can be harnessed from anywhere while giving you hassle-free consumption through one Vodacom Bill.
Move from Credit Card Billing to One-Vodacom Bill for AWS services
AWS Cloud Migration Services - Transform your success on Cloud with scale, speed, and agility
Get everything you need to fully migrate to the cloud and improve your business productivity.
Key features of migrating with AWS from Vodacom:
Access essential discovery, analysis, and planning tools from a single location to build your migration plan.
Accelerate your migration to AWS by building an automated migration factory.
Access AWS expertise to plan your migration and meet your business objectives.
Save time by using proven workflow templates that you can customize to address your specific needs.
AWS Cloud Assessment - Get cloud migration right with an assessment tailored for you
Take stock on your readiness to migrate to AWS Cloud by analysing your infrastructure, resources, needs and goals of transformation and migration costs.
Key features of doing an AWS cloud assessment with Vodacom:
Get measurable goals that align Cloud migration with business objectives
Determine which apps, databases, and servers you want to migrate first
Map your applications, choose the right tools, and detail a transition plan
AWS Cloud Devops Automation- Streamline your processes, collaboration and organizational culture for agility
Our Cloud migration services are based on a reliable framework that automates routine, repeatable tasks such as provisioning, configuring and deploying infrastructure. It also helps design applications for greater stability and standardization
Key features for automation:
Deploy faster, provision resources efficiently and monitor continuously
Build applications quickly and easily with automation and collaboration
Audit continuously, ensure compliance and accelerate high quality delivery
AWS Disaster Recovery Service - Ensure business continuity with a solid recovery plan
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Key disaster recovery features:
Leverage disaster recovery planning
Meet your RTO and RPO
Achieve high availability
AWS Cloud Advisory - Get the best advice on everything AWS
Our consulting services focuses on understanding your business and IT environment to help you identify a cloud strategy that’s best suited for your growth. We believe in measurable outcomes, and we facilitate a migration roadmap that is supported by strong business cases.
Key advisory features :
Determine what to migrate to cloud
Identify the right migration strategy
Find out how to save costs on cloud
AWS CloudFont - Get Speed, Security & Performance for Your Web Content
Deliver static, dynamic, streaming and interactive content using a network of edge locations globally at scale with high transfer speed and enhanced security.
Services that ensure you are using public cloud efficiently.
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Key managed services features:
Ensure AWS optimization with continuous monitoring and costs savings
Get 24*7*365 access to cloud experts for streamlined resolution
Implement best practices, security, compliance and governance
AWS Cost Optimization & Governance - Get more for less from AWS Cloud
Achieve cost-efficiency by applying best practices and customized approaches in the design, delivery, and maintenance of AWS environments.
Key cost optimization features:
Leverage cloud expertise to understand AWS spend and rein in costs based on insights
Optimize AWS environment for efficiency, and resource availability, avoiding waste
With monitoring, best practices and visibility, design budgeting that focuses on your customer
AWS Well Architected Review - Enhance your Cloud Architecture with Discovery and Evaluation
Underlying architecture must be solidly built on a foundation of security, reliability and self-healing capabilities. This framework provides a reference point to assess the qualities of a modern Cloud-based system and remediation required to achieve those qualities.
Key architected features:
View your architecture against AWS best practices to identify areas for improvement
Streamline your architecture for operational excellence, cost optimization, and reliability
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The Vodacom difference
Access to a team of over 300 AWS-certified experts
24/7/365 Support
AWS Advanced Consulting Partner accreditation
With AWS Partner Funding, Vodacom Business has the muscle to accelerate our customer's cloud journey by reducing the expenses normally accrued by the customers
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The University of Johannesburg (UJ) was one of these institutions where remote learning became an urgent necessity in order for students to complete the 2020 academic year.
As a business that depends on a reliable network, DHL Express's IT infrastructure and system uptime are critical to providing the quality service that their customers expect.
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