What Is HCC?

HCC (Hosted Contact Centre) is a cloud-powered platform that gives you everything you need to run a high-performance contact centre—without the limitations of on-premise systems.

From voice to video, email to WhatsApp, and self-service to smart routing, HCC helps you engage better, resolve faster, and scale smarter—all while reducing infrastructure overheads.

Key Benefits

Whether you’re scaling customer support, launching collections campaigns, or managing high-volume inbound calls, Vodacom HCC offers:

Cloud-native flexibility with no major upfront investment
Rapid deployment to get teams online faster
Integrated omni-channel engagement across every digital touchpoint
Enterprise-grade availability with ultra-high uptime
Real-time dashboards and performance insights to optimise every call

Who It’s For

Public Sector, Medium to Large Enterprises
Especially in finance, retail, healthcare, hospitality, and telecoms
Customer-Facing Teams
Handling support, sales, collections, or hybrid interactions
Operations & IT Leaders
Who need an agile, cost-effective, and integrated solution

Key Features

High Availability

Enterprise-grade cloud infrastructure with 99.99% uptime

Modular & Scalable

Add or remove contact centre functions like IVR, scripting, or outbound as needed

Rapid Deployment

Cloud-based rollout with no hardware headaches

Omni-Channel Ready

Voice, chat, email, WhatsApp, video—all on one platform

Open Architecture

Integrate easily with your VOIP, CRM, BI tools, or in-house apps

User-Friendly Control

Empower business users to manage workflows, scripts, and routing

Powerful Business Intelligence & Custom Reporting

Real-time dashboards and KPIs tailored to your business goals

Built for Collections & Financial Services

Optimised for PTP (Promise to Pay) and recovery strategies

Trusted by Industry Leaders

Used by major retail groups, financial customers and more

OPEX-Friendly Model

No big capital outlay—pay only for what you use

Fully Managed by Vodacom

One partner. One SLA. Total peace of mind.

A Better Contact Centre, Without the Overheads

With Vodacom Business Hosted Contact Call Centre, you don’t just run a call centre—you build a future-ready engagement hub designed for today’s customers and tomorrow’s demands.

Together, let’s build the extraordinary.

GET IN TOUCH

Get in touch to get connected

____

Get Hosted Call & Contact Centre

What is Business Talk Wireless Office?

Never miss a business call or opportunity with our Business Wireless Talk Office solution which puts large corporate telephony and collaboration features within reach of smaller businesses.

Bundles comprise of 3, 5, 7, and 10 users.

Work from home or the office using the desktop and mobile app.

Activate hunt groups to intelligently route calls to identified users.

Business Talk Wireless Office Options

	Option 1 (3 Users)	Option 2 (5 Users)	Option 3 (7 Users)	Option 4 (10 Users)
IP Yealink T46 (Wired)	1	1	1	1
Yealink W73H (Wireless)	2	4	6	9
Yealink W70B base station	1	1	2	2
36 months	R747	R987	R1317	R1867
24 months	R957	R1297	R1637	R2397

*Access not included

Business Talk Wireless Office Features

Each Business Talk Wireless Office package comprises of one physical IP phone while the rest of the devices are wireless, allowing users more mobility when working from home or in the office.

Bundle sizes vary based on the number of users your business has: 3, 5, 7, or 10.

Benefit from shared communication services like audio and video conferencing, instant messaging, content sharing and more.

Single number reach; get hold of a user by calling one number that will ring on his mobile, desktop or IP phone.

man talking on phone while looking at laptop

Work from home or the office by using the desktop and mobile app.

woman talking on phone while looking at laptop

Activate hunt groups to intelligently route calls to identified users.

More About Business Talk Wireless Office

How Much Does Business Talk Wireless Office Cost?

The cost of this service depends on your business requirements.
To find out how much this service will cost, request a call back

Stay Connected With our Fixed Line Voice Solutions

Fixed line Voice solutions so employees can talk and collaborate with one another and customers anywhere and on any device. Stay connected with our scalable, flexible, cloud cased fixed voice solutions tailored for your business

Choose a cloud based, fixed line voice and collaboration solution tailored for your business

	Business Size	Product Description	Features
Voice over Internet Bundles	SME	Make cost-effective, high quality voice calls over the internet with our VoIP bundles. Keep in touch with your customers and talk more for less.	Choose from 250, 500 and unlimited VoIP minute bundles. Call any network, any time*. Save up to 20% on your voice bill. For the Unlimited VoIP minute bundle a Fair usage policy (FUP)of 3000 minutes applies After FUP was reached Out of bundle rates apply International calls are excluded and priced separately
One Net Business with Webex	SME, Public Enterprise, Large Enterprise, Vodacom Global Enterprise.	One Net Business is a unified communications telephony solution. It offers your business cloud calling, messaging and meeting communication and collaboration tools that enable you to interact with colleagues and customers - anywhere, on any device.	Cloud Calling • Full PBX replacement • Full cloud calling functionality. • Native in-app high fidelity calling with enterprise-grade calling features. • Seamless calling experience with devices. Meeting • One button to join and seamless integration with your calendar. • Personalised layouts and immersive sharing. • Fully integrated with your devices. Messaging • Messaging and file sharing in easy-to-use searchable spaces.
Business Talk Wireless Office	SME	Business Talk Wireless Office puts large corporate telephony and collaboration features within reach of a small business.	Collaborate across multiple devices and applications. Choose your bundle size to suit the size of your business; 3, 5, 7 or 10 users. Work from home or the office using the desktop and mobile app. Switch to this solution and keep your business number. BTWO bundle includes IP (Internet Protocol) phones, Wireless phones and licenses.
Microsoft Teams Voice break-out	SME, Public Enterprise, Large Enterprise and Vodacom Global Enterprise (VGE)	Microsoft Teams is a modern internet cloud-based telephony solution that integrates into Office 365. It transforms how work gets done by unifying calling, chat, meetings, calendar, web conferencing and email for an all-in-one communication solution.	Collaboration suite that connects your team to one another and customers no matter where they are in the world, anytime, on any device. Track project chats, notes, share files and have meetings in one place. Inbound and outbound agent voice calling capability. Enables routing between agents to optimise business performance. Improved customer service management with reporting capabilities. Switch to this solution and keep your business number.
ONB Hosted Call Centre	SME	One Net Business Call Center is a carrier-class communications management product fully integrated which provides an advanced Automatic Call Distribution capability. The system can monitor how these calls were handled and provides reports that you can use to devise strategic business decisions.	Efficient call handling and automatic call distribution (ACD) state management Allows agents to make and receive calls, call queuing, skills-based routing, recording of voice calls, basic management reporting and supervisory function. Real-time monitoring of agent and queue activity by Call Center supervisors. Historical reporting on agent and queue activity by Call Center supervisors.

Connect to Our Next Generation Voice Solutions

Managed VoIP

Voice over Internet Protocol (VoIP) gateway is a device that converts analogue telephony signals to digital

Hosted IP PBX

Vodacom Hosted IP PBX is a cloud-based service where the PBX features and functionalities are hosted on a centralis...

Conference Call Advanced

Vodacom Conference Call Advanced allows you to overcome the daunting task of getting up to 25 people from all across the country into the...

Dedicated Onsite IP PBX

Vodacom dedicated PBX is an onsite deployed PBX dedicated to your business deployed on your company premises or in the Vodacom...

Hosted Call Centre and Contact Centre

Our hosted call centre and contact centre offering is aimed at businesses of all sizes.

One Net Business with Webex

One Net Business with Webex is an all-in-one cloud calling, messaging, and meeting solution for your business. It allows your employees to connect, collaborate and meet, all with a single application.

One Net Connect

One Net Connect, also referred to as SIP trunking, is defined as a VoIP (Voice over Internet Protocol) service based on SIP...

Video Collaboration

Video Collaboration is a fully managed custom-made video conferencing service available for meeting rooms, desktops...

VoIP

Save up to 20% on your monthly voice calls. Vodacom VoIP to VoIP (on net) calls within your business branches are free.

Business Talk Wireless Office

Never miss a business call or opportunity with our Business Wireless Talk Office. It puts large corporate telephony and collaboration features within reach of small business.

Microsoft Teams Voice Breakout

Transform how work gets done by unifying calling, chat, meetings, calendar, web conferencing and email with Microsoft Teams Voice Breakout.

GET IN TOUCH

Get in touch to get connected

____

Get Fixed line Voice

The Key Benefits of Carrier National Long Distance

Transmit large data

Successfully transfer large amounts of data between sites with low latency and the best routing options enabled through an intelligent network.

Cost effective

Affordable monthly pricing based on bandwidth and access type. On-demand pricing available soon.

Multi-stream data transmission

Transmit different streams of data simultaneously.

A woman sitting at window working from her tablet

More Benefits

Global connectivity

Integrated into our submarine system allowing for global connectivity.

Flexible bandwidth options

Flexible bandwidth options ranging from 1Gbps to 100Gbps. On-demand speed coming soon.

24/7 Support

Assistance available at any time.

SLAs

Service Level Agreements offered on availability.

Monitoring

Advanced monitoring services available on demand.

Reliable high-speed backbone

Our ethernet services are built on our own resilient fibre infrastructure.

GET IN TOUCH

To get connected

To get connected request a call back, email us or call 082 1960, FREE from a Vodacom cellphone.

Request call back

The Key Benefits of Int'l Private Leased Circuits

Transmit large data

Successfully transfer large amounts of data between countries with low latency and the best routing options enabled through an intelligent network.

Multi-stream data transmission

Transmit different streams of data simultaneously.

What are International Private Leased Circuits?

We offer submarine capacity on both the east and west coasts of Africa. You may purchase circuits in increments of 10G to 100G, and you'll have access to the cables below:

West Coast	East Coast
WACS SAT3 EIG 2Africa - 2024 EQUIANO – 2023	SAFE EASSy 2Africa - 2024

Features

Flexible bandwidth options

Bandwidth options range from 10Gbps to 100Gbps.

24/7 Support

Assistance available at anytime.

SLAs

Service Level Agreements offered on availability.

GET IN TOUCH

To get connected

To get connected request a call back, email us or call 082 1960, FREE from a Vodacom cellphone.

Request call back

What is Wholesale APN?

An Access Point Name (APN) is a point of entry onto an IP network for a mobile device. An APN can be either private or public. Private APNs are also known as corporate APNs within the South African industry.

A public APN is typically associated with all subscribers by default, for example, our Vodacom public internet APN allows all subscribers access to the internet by default. For a subscriber to be able to access a particular APN, the subscriber’s SIM must be provisioned on that APN.

Corporate APNs are typically set up to terminate their traffic onto their own network. Once a corporate user has established a connection on the corporate APN, the GSM device will be able to exchange data with the corporate network. Customers purchasing a corporate APN have the liberty to choose the name of their APN with the following constraints:
a) The APN name may not contain any special characters.
b) The APN name must be in lowercase and be 30 characters or less.

Product Option: Reverse Billed APN

For reverse-billed APNs with bundles, wholesale clients will purchase a monthly recurring data bundle which will be shared by their subscribers/customers. Each wholesaler’s end-client will have their APN provisioned and serviced by the master APN bundle. Rates are aligned to bundle usage and additional usage will be billed at the same rate.

The APN Value Proposition

Configurability

Private APNs offer corporates the ability to configure various settings such as IP address ranges, static or dynamic addressing, as well as authentication techniques.

Security

Subscribers that are connected via a private APN are only visible to other devices on the same APN. This makes APNs a superior solution in terms of data security when compared to using the public internet APN or any other shared internet access.

Cost effectiveness

APNs offer a cost-effective mobile VPN solution due to the ability to aggregate usage as well as the competitive data pricing. In addition, APNs applied as part of a mobile VPN solution benefit from having mobile users conform to security and usage policies.

National Coverage

Our extensive coverage and network reliability means that mobile users will have fast and secure access across the country.

Global Coverage

Our extensive global partner network offers APN users access to their APN across the globe. International roaming charges apply.

Design Support

Our sales team includes dedicated solutions specialists to advise and assist customers with a complete solution design.

After-sales Support

Our dedicated support teams offer specialised support and assistance for APNs.

GET IN TOUCH

To get connected

To get connected request a call back, email us or call 082 1960, FREE from a Vodacom cellphone.

Request call back

What Is Reversed Billed Data?

With Reversed Billed Data, your organisation covers the data costs when users access your websites or apps on any device, any network plan, with zero airtime or data needed from them.

The result? Frictionless engagement. Greater reach. Widespread digital adoption.

Key Benefits

Whether you’re running customer portals, staff platforms, or training tools, you need users to access them freely, without worrying about their personal data balances.

Our solution is perfect for:

Boosting app and website usage
Driving self-service and reducing branch/store traffic
Enabling staff to work from anywhere even with no airtime
Reaching more customers across prepaid, top-up, and postpaid plans
Promoting digital inclusion across South Africa

Who It’s For

Medium to Large Enterprises

Across industries looking to increase digital engagement and reduce physical dependencies

Self-service platforms
Encourage digital interactions instead of branch visits
Staff training portals
Make compliance and onboarding materials universally accessible
Customer apps
Drive downloads, sign-ups, and service use
Internal HR systems
Ensure every employee has access, no matter their location

Key Features

Zero Barriers to Entry

Users access your digital platforms—without airtime or mobile data

Enterprise-Paid Model

You cover the data charges at preferred business rates

Always-On Access

Works even when users have a zero balance

Works Across All Plans

Prepaid, Top Up, or Postpaid—no exclusions

No Setup for End Users

No device provisioning or extra configuration needed

Tiered Billing for Smarter Spend

Scale usage and reduce cost per MB as engagement grows

Smart Cost Control

Only pay for data used on your whitelisted platforms

Connect the Unreachable, Scale the Extraordinary

With Vodacom Business Reversed Billed Data, your team, customers, and partners stay connected—no airtime, no friction, no excuses.

Together, let’s build the extraordinary.

GET IN TOUCH

Get in touch to get connected

____

Get Vodacom Business Reversed Billed Data

What Is APN Data Manager?

APN (Access Point Name) Data Manager is your always-on control centre for corporate mobile data. It puts the power back in your hands—giving IT teams the tools to allocate, monitor, and secure data usage across your organisation in real time.

From defining user quotas to blocking abuse, APN Data Manager helps you manage your mobile environment with confidence and ease.

Our service promise

Key Benefits

Whether you’re running an internal intranet, managing remote teams, or simply trying to reign in data costs, APN Data Manager lets you:

Allocate data usage by user, group, or device
See and stop abuse before it becomes a problem
Authenticate users securely for remote access
Simplify user management through an easy self-service portal
Gain full visibility into mobile data usage, 24/7
Make your corporate data, manageable

Who It’s For

Medium to Large Enterprises

Intranet Access:

Allocate access to HR systems, internal tools, menus and more

Allocated Data:

Provide different data limits as required

Remote Workforce:

Ensure staff working from home stay connected securely

IT Cost Control:

Eliminate manual work and control runaway mobile data usage

Key Features

Corporate APN Control, Simplified

A secure, always-on portal for managing your mobile data estate

User-Level Data Allocation

Assign specific data bundles to individuals or groups

Real-Time Visibility

Monitor who’s using what—before it impacts costs or security

Proactive Abuse Management

Detect excessive, unauthorised, or suspicious usage instantly

Fast User Provisioning

Add or remove users by MSISDN in seconds—no support tickets required

Centralised Oversight

Manage your entire corporate APN from one intuitive dashboard

Secure Remote Access

Streamline employee authentication and reduce IT headaches

Policy-Based Flexibility

Create rules per user, department, or seniority level

Take Command of Your Corporate Data

With Vodacom Business APN Data Manager, you’re no longer reacting to mobile data challenges - you’re owning them.

Together, let’s build the extraordinary.

GET IN TOUCH

Get in touch to get connected

____

Get APN Data Manager

Digital Government Solutions

Vodacom Businesses Digital Government Solution offers simple, easy access to healthcare, quality education, reliable service delivery, and enhanced public safety.

By connecting people, places and things, Vodacom Business helps government succeed in a digital world. With our expertise in connectivity, our leading IoT platform and our global scale, we can deliver the results you need to progress and thrive. Find out how we’re helping government connect for a better future.

Our commitment to Government, extended for another 5 years – Click here to read more

Always connected mobile services for Government – Click here for information

Digital Citizen Safety

Public Safety refers to the welfare and protection of the general public. It is usually expressed as a governmental responsibility. Through the MySAPS app, citizens essentially have access to a police station within their mobile device.

Smart Digital Education

Our e-Learning, SmartGOV and School Management solutions make learning simpler and easily quantifiable. To engage learners we've made use of richer digital media content that allow teachers to harness the power of mobile technology when creating a classroom experience.

Digital Citizens Services

Improving and managing service delivery is a few clicks away with the Citizen Engagement Platform. This powerful tool in the public sectors arsenal is designed to automate, enrich and streamline interactions between citizens, government contact centres, field workers and senior officials.

Digital Health Solution

Practicality meets functionality with the Vodacom Stock Visibility solution. Cloud-hosted data warehousing provides access to information, without compromising on security. Real-time reports are available online and on mobile apps can be configured and automated.

Fleet Management

Vehicle tracking is simplified with the Vodacom Life Track Empower - this fully managed vehicle solution empowers users to manage large fleets at an affordable rate. You can track your assets without breaking the bank - and receive the best value for money service.

Smart Assets Management

Our Smart Asset Management solution provides a digital platform with two-way communication that gives our Municipalities a structured process for decision-making over the use, safeguarding, and disposal of Government assets to maximise their service delivery potential and benefits.

GET IN TOUCH

To get connected

To get connected request a call back, email us or call 082 1960, FREE from a Vodacom cellphone.

Request call back

Mobile & voice

Bridging the gap between technology and education

Request call back

What is Connected Digital Education?

Connected digital education is about Connecting learners, educators and institutions through accessible data, preferred affordable rates and additional benefits to keep your learners & schools always switched on.

We are making connectivity & “school as usual” possible for more students, educators & schools – bridging the affordability gap and giving more access to those who really need it whilst providing them with more of the things they are interested in, more opportunities for engagement and more opportunities to share their world’s and increase their knowledge with others.

The Key benefits of Connected Digital Education

Helping students

Not only is technology helping students access class content, but is also improving their digital literacy, a key skill in today’s society.

Helping educators

Collaboration tools can give educators new ways to understand how students are progressing with their learning and gives them the ability to share feedback with them.

Helping schools

By using technology in the classroom, both educators and students can develop essential digital skills. Modern learning is about collaborating and problem solving.

The Key benefits of Connected Digital Education

Connectivity

Preferential rate bundle of 10GB Microsoft Data bundle and 20GB night owl

Additional add on bundles at reduced prices

A selection of hardware at better prices

NXT Level

Best VALUE bundles and deals for under 25s
Access digital skills, mentorships and education platforms
Access latest music, videos, events, plus the dopest rewards and games

Microsoft office 365 A1 - FREE LICENSE

Access to virtual communication and collaboration tools
Includes document viewing and editing with office online
Collaborate & save educators time with a single hub for classes and teams

ConnectU

Cheaper voice and internet offers
Access to zero-rated sites for education portals, jobs & health
Access to trials of various content services

Education Bundles (VPN & Anytime Data Bundles)

VPN

Allows the user access to corporate sites from an offsite location with the same access they would have as if they were logged into a network that is available onsite.
Data can be sent & received so changes are recorded in real time and reflect across all systems.

EduBundle (VPN)

These are data bundles that are used to access specific sites eligible through the VPN. The educational institution(s) controls the VPN sites.

Anytime Data Bundles

In light of the COVID 19 crisis, there is an urgent need for Virtual Learning solutions for universities.
Educational institutions wish to enable students to study remotely, at no additional cost to the student.

Features and Benefits

EduBundle (VPN)

Data that provides access to VPN specified sites

Data usage control for institutions that want to provide data limited to educational content

Data access to critical educational content

Data bundles priced at significantly reduced rates for educational institutions

Anytime Data Bundles

Data bundles which are ideal for institutions who do not have a VPN but would like to aid students to stay connected to learning platforms

Data bundles priced at significantly reduced rates for educational institutions

Equipment Requirement

EduBundle (VPN)

Some institutions require the student to first download their VPN application. Once the student has been indemnified to use the VPN, and the EduBundle (VPN) has been activated, the student will be able to access relevant sites.

Here’s how it all works

Each MSISDN which is provided by the institution will receive a 30 day bundle which will assist them to remain connected and facilitate their learning requirements during the COVID-19 disaster period
Students will receive a data allocation to enable them to study from home.
The bundle will consist of an anytime data allocation and a Night Owl allocation.
This data will be allocated upon receiving their details from the institution and is allocated at no charge to the student, valid for 30 days from allocation.
To ensure that students receive this data allocation, their Vodacom phone number must be updated as part of their student record with the university, so that it is part of the list of students supplied to Vodacom.
The institution will be billed on 1 MSISDN which is provided by the Account Manager for all bundles provisioned during the month.
The invoice will reflect one line item per bundle size.
Students can check their balances on the MyVodacom app

Terms and conditions apply

GET IN TOUCH

To get connected request a call back, email us or call 082 1960, FREE from a Vodacom cellphone.

Request call back

FIXED LINE VOICE

Vodacom Business Hosted Contact Centre

What Is HCC?

Key Benefits

Who It’s For

Key Features

High Availability

Modular & Scalable

Rapid Deployment

Omni-Channel Ready

Open Architecture

User-Friendly Control

Powerful Business Intelligence & Custom Reporting

Built for Collections & Financial Services

Trusted by Industry Leaders

OPEX-Friendly Model

Fully Managed by Vodacom

A Better Contact Centre, Without the Overheads

Get in touch to get connected

FIXED LINE VOICE

Business Talk Wireless Office

What is Business Talk Wireless Office?

Business Talk Wireless Office Options

Business Talk Wireless Office Features

More About Business Talk Wireless Office

How Much Does Business Talk Wireless Office Cost?

You May Also be Interested in:

One Net Connect

Hosted IP PBX

VoIP

To get connected

FIXED LINE VOICE

Fixed Line Voice

Stay Connected With our Fixed Line Voice Solutions

Choose a cloud based, fixed line voice and collaboration solution tailored for your business

Connect to Our Next Generation Voice Solutions

Managed VoIP

Hosted IP PBX

Conference Call Advanced

Dedicated Onsite IP PBX

Hosted Call Centre and Contact Centre

One Net Business with Webex

One Net Connect

Video Collaboration

VoIP

Business Talk Wireless Office

Microsoft Teams Voice Breakout

Get in touch to get connected

CARRIER SERVICES

Carrier National

The Key Benefits of Carrier National Long Distance

Transmit large data

Cost effective

Multi-stream data transmission

More Benefits

Global connectivity

Flexible bandwidth options

24/7 Support

SLAs

Monitoring

Reliable high-speed backbone

To get connected

CARRIER SERVICES

Int'l Private Leased Circuits

The Key Benefits of Int'l Private Leased Circuits

Transmit large data

Multi-stream data transmission

What are International Private Leased Circuits?

Features

Flexible bandwidth options

24/7 Support

SLAs

To get connected

CARRIER SERVICES

Wholesale APN

What is Wholesale APN?

Product Option: Reverse Billed APN

The APN Value Proposition

Configurability

Security