Article - How to top up your VodaPay Vending balance to start selling

VB

How to top up your VodaPay Vending balance to start selling

Value-Added Services (VAS) such as prepaid airtime, prepaid electricity, and accepting DStv and EasyPay payments are quick and easy to offer on your VodaPay Kwika or Max card machine. 

Follow these simple steps to top up your balance and start selling today! 

Remember: What you top up, you can sell! We don’t charge any fees to top up your VAS balance. Start selling Value-Added Services to your customers today and enjoy the benefits of a seamless vending experience.

 

Step 1: Get our EasyPay number

Before you can load funds into your vending balance, you'll need your unique EasyPay (EP) number. 

Here's how to find it on different VodaPay card machine:

For VodaPay Max card machines:

  1. Select “Reports”: Enter your admin details to continue.
  2. Select “EP Number” from the list of reports.
  3. Print your slip with the EP number and barcode. Take this to a retail store to top up your balance.
     

For VodaPay Kwika card machines:  

  1. From the home screen, press the F2 button and select “Admin”.
  2. Select “Report” and then “VAS Report”. Enter your admin password to continue.
  3. Select the “EP Number” report and write down the provided number starting with 92187.

Step 2: Topping up your balance

Once you have your EP number, you can top up your balance through various convenient methods:

Using the VodaPay App

  1. Download the VodaPay app: Scan the provided QR code with your phone's camera or download it here. VodaPay QR Code

    Or download it for your device: VodaPay SuperApp;

  2. Link your debit or credit card to complete the top-up.
  3. Under the “Recharge & Pay Bill” section on the home page, click on "EasyPay" and make a payment to top up your balance from the comfort of your home.
     

Please Note: *Funds can take up to 2 hours to reflect on your balance.

At Retail Stores
You can also top up at any of the following retail stores. All you need to do is to provide your EP number starting with “92187” and indicate with the cashier you’re paying for an EasyPay Bill:

  • Boxer
  • Pick ‘n Pay
  • Spar
  • Ackermans
  • Game
  • Makro 
  • Woolworths

     

For Capitec Banking customers

  1. Log into your banking app.
  2. Click on Transact.
  3. Click on “Pay Bills”.
  4. Select or search for “Vodacom Payment Services”.
  5. Enter your EP number and click on confirm.
  6. Review the details and click “Pay now” to top up your balance
     

Using the EasyPay website 

  1. Go to www.easypay.co.za.
  2. Click on the register button and complete the process.
  3. Once successfully registered, click on “Pay a Bill” and then “EasyPay Bill”.
  4. Enter your 92187 EP number and provide a reference, which can be any text.
  5. Click the “Add” button so you can easily make a payment in the future.
  6. Enter the amount to top up and click on “Proceed”.
  7. Select the method of payment (we recommend debit/credit card).
  8. Enter your card details and click “Proceed”.
  9. You will receive confirmation of the balance top-up.

Need Help?

If you need assistance with the onboarding process or any other questions, please contact us toll-free at 0800 000 654 or email us at [email protected].. We see your vision, let’s get you there. Sinawe. 
 

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Article - How to top up your VodaPay Vending balance to start selling
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Article - How to earn more income using your VodaPay Card Machine

VB

How to earn more income using your VodaPay Card Machine

How to earn more income using your Vodapay card machine

While you have made the important decision of buying or renting a  VodaPay Card Machine, the great news is that you can now start building your business your way by earning extra income. 

Your VodaPay Card Machine allows your customers to tap, swipe and insert to pay for any transaction. Through this electronic and seamless way of transacting - your business and clients remain safe and convenience. Best of all, you never miss another sale, even during power cuts. 

Now the great question remains, how do you start selling data or airtime for all network types and other value-added services such as water?

Here's how it works:
 

VodaPay Max: 

  1. Switch on your Card Machine 
  2. Swipe on the screen to unlock 
  3. Find the VodaPay Store by swiping left or right 
  4. Click on VodaPay Vending
  5. Start selling airtime, data, electricity or accept bill payments for municipality fines or DStv.

     

VodaPay Kwika: 

  1. Switch on your Card Machine 
  2. Press the green enter button for the Payment screen. 
  3. Scrolling down to select “VAS Vending” option. 
  4. Start selling airtime, data, electricity or accept bill payments for municipality fines or DStv.
     

After each day of trading, read through your reports and see how much commission you've made.

Remember, you do not need to do any calculations, the total commission amount will be displayed to you for each transaction. 

How much can I make from selling Value-Added Services:
 

ProductsCommission
Vodacom Airtime & Data3.50%
Other: Airtime & Data3.25%
Easyload & Ringas2.5%
Prepaid electricity/ Prepaid Utilities
(water and gas)		1.20%
Bill PaymentsR1.50
Hollywood bets and betway    2.00%
OTT voucher and Blu Voucher    1.00%
Marshalls and bet.co.za1.00%
Cash-in FeeR0.00

From a R50 Vodacom airtime or data transaction, you can make up to R1,75. This means, the more you sell, the more money you make. 

From a R50 Vodacom airtime or data transaction, you can make up to R1,75. This means, the more you sell, the more money you make. 


VPS  Support operating hours: Everyday (Including Public Holidays) from 07:00 - 19:00.

Let's help you build your business your way. We see your vision. Let's get you there  - Sinawe. 

 

Get the most out of your VodaPay card machine by following our step-by-step guides here:

Kwika
Max
 

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Article - How to activate the Pin Shuffle

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How to activate the Pin Shuffle feature on the VodaPay Max card machine

How to activate the Pin Shuffle feature on the VodaPay Max card machine

How to activate the Pin Shuffle feature on the VodaPay Max card machine

Staying safe as you do business with your customers while using our VodaPay Max card machine, is important to us. We want you to be confident using your card machine and be assured that you are always safe.

Here's some useful information on how to activate the Pin Shuffle feature on your VodaPay Max card machine. We have made this information to be a step-by-step process so that it is easy to follow.
 
8 steps on how to activate the PIN shuffle feature on your VodaPay Max Card Machine:

Before starting, click on the burger icon (top right of your screen) to display the Pin Shuffle menu.

Step 1: Enter your contact information then press next
Step 2: On the drop down menu, press Manager
Step 3: On the Supervisor screen, enter your supervisor pin
Step 4: On the drop down menu, select Manager Local
Step 5: Enter the Manager Password
Step 6: Please scroll down
Step 7: By default the PIN Pad is not shuffled
Step 8: Toggle Enable Shuffle to shuffle the PIN Pad
 
Your PIN Shuffle feature should now be set up and you're ready to allow your customers to use this when they make electronic payments.

We see your vision, let's get you there, Sinawe.
 

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Article - Tap on Phone is seamless, fast and secure

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Tap on Phone is seamless, fast and secure...

Tap on Phone is seamless, fast and secure...

We live in a world where ease and speed are expected - this doesn't stem from a sense of entitlement but is a product of constant evolution and innovation. This applies especially to making or accepting payments.

The Tap on Phone app makes contactless card payments more accessible, faster and more secure than ever.

 

We see your vision, let's get you there. Sinawe...

Similar to how we now take photos and make calculations with our mobile phones, Tap on Phone is revolutionising contactless cardless payments in the same way. The bulky, payment card machine terminals we know have been dematerialised and digitised, and now sit comfortably in our phones.

This technology is especially beneficial to SMME's (small, medium and micro enterprises) who want to build their businesses their way.

Imagine you're a small business owner and you have the chance to sell your products at a market. Instead of scrambling for a card machine, or the unsafety of dealing with cash, you can simply download the app for free and start accepting payments.

 

Is Tap on Phone secure?

In short, yes. The sole purpose of Tap on Phone is to safely make and accept electronic payments. You have all the security capabilities of terminal hardware, but it now sits on your smart phone. You also have access to extensive software that you can build on to that foundational hardware for added security.

When you tap to pay, the payment details are captured on a separate device, which is much harder for a hacker to intercept or crack. The safety software that Tap on Phone has imbedded in the app works in partnership with the security elements on your device, like Keystore, which generates strong encryption keys for hardware.

What's important to remember is that security needs maintenance. Tap on Phone continuously builds layers and security mechanisms to protect the software and your payments.


Is Tap on Phone the same as Apple Pay, Google Pay, Samsung Pay?

Tap on Phone is very different to these services. They fall on the payment side, Tap on Phone is on the acceptance side. The similarity is that both apps use the same technology - the NFC (near field communication) reader on the device is the same type of technology that Tap on Phone uses to accept card payments. Simply put, Tap on Phone is taking the payment from Apple Pay. Same technology, but different purposes.

Tap on Phone has established a new inclusive world of possibilities for quick, easy and secure contactless card payments, especially for SMME's and their consumers.
The app is available on Android and is free to download on the Google App store. For more information visit us: 
Tap on Phone | Vodacom (vodacombusiness.co.za)

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Article - What is NFC technology and is it already part of your life

VB

What is NFC technology and is it already part of your life

What is NFC technology and is it already part of your life?

You may not know what the acronym stands for, but chances are, you are already benefitting from this technology.

NFC or near field communication allows devices (smartphones, laptops and smart devices) to communicate by sharing data wirelessly. The catch - this exchange of data has a limited range of a few centimetres unlike Wifi or Bluetooth.

An example of NFC is how I seamlessly upgraded to my new iPhone - a few easy prompts, leaving my old phone next to my new phone (i.e., peer-to-peer), and all my data was loaded onto my new phone. Compared, to previous upgrades, this was a walk in the cloud. 
The possibilities of NFC become particularly exciting when it comes to mobile payments. Near field communication (NFC) payments are in close proximity or contactless payments that allow for an exchange of data between payment devices such as smartphones, smart wallets and tap-to-pay cards (cards with NFC tags built in).

 

3 Examples of NFC payments:

  1. Mobile wallets/ card emulation or an NFC device being used like a card e.g., Apple Pay, Google Pay and Samsung Pay

  2. NFC-enabled cards being tapped on point of sale (POS) devices

  3. NFC-enabled cards being tapped on mobile phones e.g., Halo Dot
     

5 benefits using of NFC enabled payments?

  1. Speed matters - whether being first to market or able to take advantage of an idea as it occurs to you. With NFC payments, if you have the technology such as Tap on Phone, you can decide to download an app and immediately accept payments on your phone instead of accepting cash or waiting for a delivery of a POS Device. Unlike Bluetooth, no pairing is required so you don't need to find a phone to transact with it. You need to simply tap a card to a smartphone or device to accept payments.

  2. Close contact, close safety - because NFC payments require the devices to be centimetres apart, there isn't room for interference when making a payment and you never have to let go of your card to make the payment. If you are accepting the sale, then you never have the liability of taking a consumer's card. A mobile device, unlike a card, has built in protection through passwords and biometrics, where a card lacks this and if stolen can be used immediately.

  3. Minimal battery usage - there are enough applications diminishing our batteries. Using NFC on your phone to accept payments (or exchange data) uses minimal battery unlike Bluetooth.

  4. Pay your way - NFC technology increases ways to make payments. The focus is on the consumer and what works best for them (and tapping with minimal touch seems to be the latest need). Payments cannot only be made in more ways than ever before (with your card stored on your phone for example) but in more places because you won't need to go to a queue when the teller can walk down the aisle with their phone and come to you.

  5. No cash, no problem - NFC payments create opportunities for everyone to accept card payments from large merchants to street vendors as anyone can use their smartphone as a payment device if it has NFC enabled.


With NFC, data can now be moved faster, safer and with a tap. Your card can be present or present on your phone. Your phone can be your money maker and accept that payment.

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Article - Turn your phone into a card machine

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How to turn your phone into a card machine?

How to turn your phone into a card machine?

Now that you have downloaded the VodaPay Tap on Phone app, what's next and how do you start accepting payments? 
 

Follow this checklist:

  1. You will need to have an Android smartphone that is NFC enabled with enough data and space to download the app. VodaPay Tap on Phone - Apps on Google Play

  2. A bank account that will be linked to your VodaPay Tap on Phone app

  3. A valid South African ID number to verify your personal details
     

We see your vision, Let's get you there, Sinawe.

The normal end- to-end banking encryptions apply to using VodaPay Tap on Phone as they do to using a normal card machine. Both vendor and customer are always kept safe. This allows for a quick, safe and seamless transacting experience anywhere in South Africa.
 

What's not to love about the VodaPay Tap on Phone app?

Now is the time to do more for your business with our Tap on Phone app. We believe that with the right support and knowledge, your business can grow beyond your expectations. After 4 months of trading using our app, you can be pre-qualified for up to R1,5 million in Business Cash Advance to help you build your business your way. 
 

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Article - No card machine try the Tap on Phone app

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No card machine try the Tap on Phone app

What is NFC technology and is it already part of your life

Do you want to accept card payments from your customers but can't afford a card machine and its monthly transaction fees?
Are you worried about the security of both your business and its customers when you accept card payments when using the Tap on Phone app?
 

Let's give you the peace of mind you need to use Tap on Phone with ease:

The McKinsey 2020 Digital Payments Consumer Survey found that digital payments continue to grow in adoption and relevance. Smart solutions that offer accessible and easy digital transactions are increasingly becoming essential to consumer stickiness and engagement. However, as these solutions evolve, so must the security surrounding them to ensure that both retailer and consumer are protected. This is particularly relevant with software Point-of-Sale (SoftPOS) platforms which are gaining traction in the payments space. Juniper Research estimates that the number of handsets capable of using contactless payments will grow to 24 million by 2026.
 

What makes a good card payment solution?

From PCI compliance, encryption, to PIN management and more - Payment solutions need to tick multiple boxes before they're launched into the market and retailers must ensure that the promises of robust security are kept by the solution before they implement it. Good security practices are essential to provide both the retailer and consumer with peace of mind throughout.
 

Fraud is a real problem, making security a necessity...
 
Contactless payments can be misused, which is why most banks impose a maximum payment limit as they can prevent fraudsters from cloning and using credit or debit cards after a certain period and minimise the financial damage to the consumer. For online payments, where the cardholder is unable to physically prove that they have the card in front of them, second-factor mechanisms like Verified by Visa and Mastercard Secure Code are used to verify that the person performing the transaction is the cardholder. 
 

Download the Tap on Phone app on the Google App store for free...
VodaPay Tap on Phone - Apps on Google Play

Tap on Phone allows business owners and their customers to transact quickly with a simple tap within a secure environment that fosters trust on both sides. 


 

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Article - 5 FAQs about Vodapay Tap on phone App

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Five Frequently Asked Questions about the VodaPay Tap on Phone App

Five Frequently Asked Questions about the VodaPay Tap on Phone App

You have downloaded the VodaPay Tap on Phone App but now have some questions as you use it. Let's answer them and get you using the app with confidence. 

Q1: Who can pay via the VodaPay Tap on Phone App?  

Any customer with a bank card that has a contactless indicator on the card, this is usually on the front but may be on the back. If the card doesn't have an icon indicating this capability it won't be able to tap. It is possible that a bank card to be disabled for contactless payments. Some bank cards are by default disabled for contactless transactions.   


Q2: Where does the customer tap?  

Ideally on the back of the phone, the cardholder can hold their payment instrument (card/device) on top or below the phone and wait for the beep or vibration.   


Q3: Are Tap on Phone payments secure?  

The VodaPay Tap on Phone app payments use the same security technology offered as EMV chip cards deployed worldwide.
 

Q4: How do you know if a transaction is successful?  

Once the payment card/device is successfully read, a beep should be heard or vibration from the cellphone.


Q5: I am an existing merchant with a VodaPay Max or Kwika card machine, can I use the VodaPay Tap on Phone app?

Yes, go to the Google Play Store and download the VodaPay Tap on Phone and follow the on-screen instructions to activate the app.
You will also need to contact our customer care 0869 000456 to link our Tap on Phone account to your existing profile.

To learn more about the VodaPay Tap on Phone App, you can visit our website anytime: Tap on Phone | Vodacom (vodacombusiness.co.za)
 

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POS support homepage

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Business Support Portal
Welcome to your Business Support Portal

We're here to make using your VodaPay Kwika and Max card machines simple and hassle-free. This page has all you need to start accepting payments.

Plus, trade successfully for 4 months, earning R3,000 or more each month, and you could qualify for a Business Cash Advance to grow your business.

Business Support Portal

Navigating VodaPay, Kwika and Max card machines

Our card machines are designed with you in mind and are aimed at offering you and your clients a smooth transacting experience.

We are here to support you to use the VodaPay Kwika and Max card machines with ease. Your business will thank you for this courageous move. As you journey through the portal, you will find helpful information to make sure you're comfortable when accepting payments from your clients.

Also key to note is that, after trading successfully for 4 consecutive months making at least R3000 a month, you could be pre-approved for a Business Cash Advance that will help you take your business to the next level.

VodaPay Card Machine
VodaPay Card Machine

Here's how to use your card machine.

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VodaPay Tap on Phone
VodaPay Tap on Phone

Turn your phone into a card machine

View all articles
VodaPay Payment Request
VodaPay Payment Request

And how to apply for a Payment Request

View all articles
Merchant Support
Merchant Support

Using the Merchant Portal

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Kwika Vending Tutorial Videos
Kwika Vending Tutorial Videos

Getting started with VAS Vending on your VodaPay Kwika ​

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MAX Tutorial Videos
MAX Tutorial Videos

Learn more about using the Max card machine

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Max Vending Tutorial Videos
Max Vending Tutorial Videos

Get more from the Max Vending Tutorials

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Downloads

Max Vending Manual

Max Vending Manual

How to set-up, top-up and more.

Download now (2.6MB)
VodaPay Kwika

VodaPay Kwika

Why choose the Kwika card machine?

Download now (471KB)
Kwika Vending Manual

Kwika Vending Manual

How to set-up, top-up and more.

Download now (3.19MB)
Your Dashboard

Your Dashboard

Everything you need know in one place.

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Kwika User Guide

Kwika User Guide

A step by step reference guide.

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Max User Guide

Max User Guide

A step by step reference guide.

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Article - Managing your store

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Managing your store

Check how your store is doing by login into your Merchant Portal and clicking on the manage your store tab. The money you make monthly and the fees you incur will be displayed here for you and you can stand empowered knowing just how your business is doing.

Using the VodaPay Merchant Portal

Whether you sell your products and services online, on social media, in-store or on the move, we can help you accept payments safely, easily and quickly.

You'll have access to a portal to manage your devices, download merchant statements and export your transaction history. Soon, you'll also be able to send receipts via email.

The VodaPay Merchant Portal allows you to view all your transactions and sales made across all our payment solutions including eCommerce, VodaPay Max and VodaPay Chop Chop.

Access the VodaPay Merchant Portal

How to log in
First time user

Once you have successfully been onboarded, you will receive an email with your Merchant ID, and your OTP will be sent to your cell phone number.

  • Enter your Merchant ID in the field labelled "Merchant ID". The Merchant ID is 15 characters long and begins with "VPS" e.g. VPS123412341234.
  • Enter your One-Time Password (OTP) in the field labelled "Password/OTP"
  • If your OTP has expired, you can retrieve a new OTP by clicking on the "first time user" link. You will then be requested to provide your Merchant ID, if you have a valid Merchant ID a new OTP will be sent to your cell phone number.

Password
How to set your password

  • Once your Merchant ID and one-time password have been verified, you will be requested to set your new login password.
  • Your password should consist of at least one number, one uppercase character, one lowercase character, one special character and should have eight characters minimum. e.g. 1Aa&5678
  • Once your password has been set, you will be navigated to the login screen to login with your new credentials.

Change password
Did you forget your password?

  • Click on the "Forgot password" link under the login button.
  • Enter your Merchant ID and an SMS will be sent to your number.
  • You'll need to enter the OTP, which will allow you to create a new password.
  • Your password must have eight characters. One uppercase, one lowercase and one special character must be included.
  • When your password is reset, login with your Merchant ID and password. You will be directed to you dashboard.

Dashboard
What is on your dashboard?

  • You can navigate through the portal using the menu on the left-hand side of your dashboard.
  • The first graph on the top left of your dashboard is your total sales. This is the total Rand value of all the income earned across your terminals and can be filtered per terminal type.
  • The second graph on the top right of your dashboard is your total transactions, this includes, but not limited to, card taps, card swipes, QR scans, and reversals.
  • The third graph below your total sales and total transactions is your daily transactions. This shows the Rand value and number of taps, swipes, or QR scans per device. You can track your sales and transactions on an hourly basis or over a selection of days.
  • Below your daily transactions, you can view your recent transactions and account settlements. Under "Recent Transactions" you will be shown your last few terminal transactions which have not yet been reconciled. "Last settlement" is the most recent amount we have settled with you.

Terminals
Terminal Information

  • You can filter through your terminals by terminal type.
  • You can view your terminal type, personalised name, terminal ID and each terminals status.

Transactions
Account Transactions

  • You can filter your reconciled transactions by date, transaction type and response codes.
  • If you wish to save your transaction history, you can click on the "Export" button. This will export your transaction history as a CSV.
  • For each date, we show you the total amount you earned in each settlement. You can expand these totals to view a breakdown of each settlement.
  • If you would like some more information on a transaction, you can click on the line item. This will open a right hand slide out menu which will give you more details on a transaction.
  • Coming soon, you will be able to send a receipt to an email address.

Transactions
Terminal Transactions

  • You can filter your processed transactions by date, transaction type and response codes.
  • If you wish to save your transaction history, you can click on the "Export" button. This will export your transaction history as a CSV.
  • For each date, we show you the transactions processed.
  • If you would like some more information on a transaction, you can click on the line item. This will open a right hand slide out menu which will give you more details on a transaction.

Finance
Get financed

  • As a Vodacom Business customer, if your business is performing well, you will be able to apply for business funding. If you qualify for business funding, you can click on the "Apply Now" action. If you don't yet qualify, click on the "More Info" to find out how to qualify.

Documents
My documents

  • In the documents tab, you can either view or download your documents such as your monthly invoice and financial statements.
  • If you click on the file name, you will be able to view the selected the document. If you click on the download icon, the document will download to your device.

Profile
My Profile

  • Your profile displays your business information and the option to change your password.
  • On your profile we display your Merchant ID, Merchant Type, Merchant Category Code and Description, Company Name, and Business Registration Number.

Refund
How to process a refund

  • Log on to the Merchant Portal using the credentials supplied during on-boarding. From the landing page of the Merchant Portal, navigate to Account Transactions in the left menu pane.
  • Click "Refund a customer"
  • Select the transaction that you would like to refund by clicking on the arrow [>] in the details column of the transaction.
  • The list of transactions that meet the search criteria will be displayed.
  • Transactions will be available on the Merchant Portal for as long as the agreed archive date has not been reached.
  • Only transactions with the response code "Approved" can be refunded.

Refund
Edit the refund details

  • Enter the amount you would like to refund the customer.
  • The amount may not exceed that of the approved amount of the transaction.
  • Partial refunds can also be performed.
  • The merchant can enter an email address or cell phone number for the e-receipt to be delivered to.

How and when do I get paid?

At the end of each business day, VodaPay will perform a settlement process which considers all successful payments processed on your behalf as well as any refunds that you have performed.

On the next business day, VodaPay will calculate the amount due to you by offsetting any debits such as refunds or transaction fees, against payments received. The remaining balance is then paid into your designated clearing bank account.

A detailed view of this can be found on the Account Transactions screen of the merchant portal. Invoices for fees charged by VodaPay are available on the Documents screen on the merchant portal.

Do you need help?

To have your questions answered, please visit our FAQs section. It covers several commonly asked questions that may provide you with the answers you need. Alternatively, please contact our call centre and our friendly agents will be happy to help you.

Website: http://voda.com/accept-payments
Email: [email protected]
Call Centre: 0800 000 654 Free from any network
Call centre operating hours
Monday to Sunday 8:00am to 7:00pm with after-hours emergency support

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