Terms and Conditions

1. Only active Pre-paid and Vodacom Red Business 0 customers who are South African citizens between the age of 18 and 60 are eligible for a FREE Funeral Cover policy. 
2. To qualify for cover you must meet your spend goal of R120 or more and register for FREE Funeral Cover. Qualifying spend includes all purchases of airtime, voice, data, or integrated bundles from Vodacom using a debit or credit card. Purchases made using VodaBucks will not be considered as qualifying spend. Additionally, airtime advance purchases or the transfer of airtime to bundles will also not qualify.
3. To keep your policy active, you need meet your spend goal for the month, each month.
4. Only spend allocated to your own cellphone number will qualify towards your spend goal.
5. FREE Funeral Cover applies to an individual life only. 
6. You may only hold one FREE Funeral Cover Policy at a time.
7. You can add beneficiary details or view and amend your FREE Funeral policy details by contacting the call centre on 082 178 00 or by sending an email to [email protected]
8. Your FREE Funeral Cover policy will initiate upon successful registration, any other free funeral cover offered by Vodacom Life Assurance Company (RF) Limited will fall away and a cancellation will be communicated to you. 
9. Your policy will become active from the 1st day of the next month after registering for the policy and meeting your qualifying criteria.  
10. Once you have qualified for cover the cover amount will be set to R10 000 and standard 3-month natural causes and 12-month suicide waiting periods will apply.
11. During the waiting period, only accidental death will be covered. Accidental death means death caused solely by injury sustained during an Accident, within 90 days of the Accident, which is not related to any other causes. The death must be caused directly and independently of all other causes by some external and visible means. Please note that any event occurring before Cover Start Date is specifically excluded.
12. If you do not meet your spend goal in the previous month, a grace period of 30 days will apply, and you will still enjoy cover for the new month. If you do not meet your spend goal for a second consecutive month, your cover will be reset to R0 (i.e. your policy lapses). Vodacom will send you frequent messages by SMS to help you retain your funeral cover benefit. 

• If you meet the qualifying criteria as described above within two months of your policy lapsing, it will automatically be reinstated.
• If you meet the qualifying criteria described above after your policy has been lapsed for two months, you will be required to re-register and a new policy will be issued.

13. Your FREE Funeral Policy will end if your policy lapses, if you cancel the policy or if you pass away.
14. This cover may not be ceded or transferred to a third party as security for a debt or for any other reason.

Claims: 

Call us on 082 178 00. When you pass away, your beneficiary will need to provide us with the relevant documentation so that we can settle the claim quickly and efficiently. We need to be informed of your death within 180 (one-hundred-and-eighty) days of it happening. If we're not informed in time by your beneficiary or estate, the claim could be declined. If any claim under this policy involves fraud, misrepresentation or false information, such as incorrect age or relationship, your cover will be cancelled. In this case, no claim payouts will be made. We will also not payout due to self-inflicted injury & illegal acts.

Exclusions:

  We will not pay any benefit if death arises directly or indirectly from any of the items listed below:

• Wilful and material breaking of any law by the life assured;
• Participation in war and/or acts of war, whether declared or not;
• Participation in civil commotion, insurrection, riot, usurpation of power, terrorism or acts of terrorism;
• Radioactivity and nuclear explosions;

Currency & Laws:

This policy agreement is subject to South African law and all payments to Vodacom Life and payouts to Beneficiaries will only be made in rands from and to a South African bank account. In the event that the law or the interpretation thereof changes, we may change the terms of this policy agreement. We will notify you in writing of any such changes. We hold both fidelity and professional indemnity insurance cover.

Underwriter and administrator:

This product is underwritten by Vodacom Life Assurance Company (RF) Limited, a licensed life insurer.

How to contact us:

• Call: 082 178 00
• Email: [email protected] (for all non-claims related queries or complaints) or [email protected] (for claims only)
• Write to: Vodacom Life Assurance Company (RF) Limited, Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand,1685.

This product is administered by Smollan Financial Services (Pty) Ltd, an authorized financial services provider (FSP no: 46482) for which they receive fees.

Queries and complaints:

For any queries you may have regarding your policy, please contact 082 178 00 or [email protected]. If you are not satisfied with your level of service, you may log a formal complaint by calling 082 178 00 or sending an email to [email protected].

Should you be dissatisfied with the outcome, you have the right to contact National Financial Ombudsman (NFO):

Compliance:

For compliance-related matters please contact our Customer Care Centre on 082 178 00.

This policy is subject to South African law and all payouts will be in rands to a South African bank account. In the event that the law or the interpretation thereof changes, we may change the terms of this policy. We will notify you of any such changes.

Cessions:

This cover may not be ceded or transferred to a third party as security for a debt or for any other reason.

Force Majeure:

Force Majeure refers to circumstances beyond our reasonable control, such as an act of God, acts of the State or Government, exceptional weather conditions, total national electricity failures, war or war-like activities or serious delays in public transport that may prevent us from carrying out our obligations under this agreement. In the event of a force majeure this agreement will be suspended until we can deliver on our obligations. We will, if possible, notify you of the suspension and the estimated duration of the suspension. We will not be liable for any damages caused as a result of the suspension.

Confidentiality and Sharing of Information:

By taking out this policy, you hereby authorize Vodacom Life Assurance Company to obtain personal information from you, and when required, to share it with our third-party service providers for the purposes of providing the services and benefits to which this Policy relates. Your personal information will be stored, processed and used only by our service providers to the extent that is necessary to provide the contracted services.

Please refer to our privacy notice below for a description of how we process your personal information.

Privacy Notice

Scope

This Privacy notice applies to the use of, purchase or other interaction with Vodacom funeral cover. Unless context dictates otherwise, the Vodacom Privacy Statement on www.vodacom.co.za/vodacom/terms/privacy-policy shall also apply to all interactions with Vodacom Funeral Cover, regarding any collection, use or other processing of personal information.

• Personal Information Collected
• Vodacom only collects personal information required to enter into a Vodacom Funeral Cover agreement and provide the related services in relation to the agreement.
• Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Email Address, Bank Account Number and Policy Agreement Number.
• Vodacom does not obtain additional personal information from other sources, without your express consent.
• Uses and Sharing
• Vodacom processes the information to provide you with funeral cover as per agreement, for purposes of entering into or performing in terms of a contract and may use the information to provide you with information on related products or offer discount certain offerings;
• Vodacom will use the personal information you provide only for purposes consistent with the reason you provided it;
• Vodacom does not share your personal information with other marketers unless Vodacom have obtained your explicit consent. If you do not provide your consent, Vodacom will not share your personal information;
• When Vodacom provides personal information to companies that perform services on our behalf, Vodacom require those companies to handle the personal information in accordance with our full privacy notice, as well as applicable privacy legislation. These companies cannot use your personal
• Your Rights
• You may access personal information that Vodacom holds about you. You can ask us to correct any errors or delete the personal information Vodacom have about you;
• You may opt-out of any marketing messages or further contact from us;
• To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.