POS Payment Request - How to send a payment request

NAVIGATION

Need help? Check out our instructions below

NEED HELP?

Here’s how to send a Payment Request

HOW TO LOG IN
Merchant Portal

Head to the VodaPay SMME Portal and log in using your Merchant ID and Password

How to log in
GENERATING A PAYMENT REQUEST
Here's how it works

Select the type of payment under the payment request category:

Fixed Payment
Sends a payment request for an exact, fixed amount

Variable Payment
Sends a payment request allowing the customer to pay any amount.

Generating a payment request
SENDING THE DETAILS
Enter in the relevant info

Once a payment request category has been selected, capture the information required:

Transaction reference
Please enter an invoice or account number to match against your payment records.

Notification method
Send Payment Request via SMS or Email.

Notification address
Enter a cell number (e.g. 0820000000) or a valid email address ([email protected]

Once ready, hit Generate and the request will be sent

Sending the details
SUCCESS
Request has been sent

The request will now be sent via Via SMS or Email. Your customer will now receive a payment request to process payment for you.

Success
FAQs

Merchant Portal Questions and Answers

Why choose VodaPay payment solutions

Our state-of-the-art VodaPay payment solutions are specifically designed with your small business in mind. Our VodaPay Max, Kwika and Chop-Chop card machines along with our e-Commerce and Payment Request services will afford you the opportunity to significantly improve your customer's shopping experience. Help you enjoy more security as payments are deposited directly into your bank accounts. This will help you make informed decisions based on analytics and sales insights.

What are the charges?

Our service fees are based on how much you make. You can pay a minimum of 2% or a maximum of 3% depending on how much you make each month.

What are the benefits of QR Code payments and how does it work?

Our QR code, also known as the VodaPay Chop-Chop, makes it easy for you to offer seamless payments. You'll also be able to continue accept payments during loadshedding. Plus, you get it for free when you rent a VodaPay Max or buy a Kwika Card Machine!

How can I check my transactions?

We've created a portal to assist you manage your card machines once you start receiving payments from your customers. You will be able to track daily sales, download documents and, in the future, send receipts via email. You can download your merchant statements and export your transaction history. The Merchant Portal allows you to view all your transactions and sales, across all your VodaPay payment solutions (VodaPay Max, VodaPay Chop-Chop, Payment Request and e-Commerce).

How long will it take for me to get activated?

It will take you approximately 30 minutes to apply online. Calls are free of charge. There is also a toll free number you can dial 011 066 0847.

Page Description
Let's help you step-by-step to activate the Payment Request functionality.
Page Title
How to send a payment request | Payment Request | Vodacom
Keywords
Accept payments, card machine, card machine South Africa, POS machine, card machine, Sinawe
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0
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POS Payment Request - What you need to apply

NAVIGATION

Need help? Check out our instructions below

WANT TO APPLY FOR PAYMENT REQUEST?

Here’s what you need

Request payment from your customers in a few easy steps and and keep a record of all payments.

Identification
Identification

Have your Green ID Book or Smart Card ready in JPEG format.

Documentation
Documentation

You'll need your bank statement or bank confirmation letter in PDF or JPEG format.

Photo of yourself
Photo of yourself

Use your camera or webcam to take a selfie for verification.

Here’s what you need
WHAT YOU WILL NEED

Get started in 4 easy steps

How and when do I get paid?

At the end of each business day, VodaPay will perform a settlement process which considers all successful payments processed on your behalf as well as any refunds that you have performed.

On the next business day, VodaPay will calculate the amount due to you by offsetting any debits such as refunds or transaction fees, against payments received. The remaining balance is then paid into your designated clearing bank account.

A detailed view of this can be found on the Account Transactions screen of the merchant portal. Invoices for fees charged by VodaPay are available on the Documents screen on the merchant portal.

How and when do I get paid?
Need more information? Contact Us:

Please read our FAQs section for any clarity regarding how this service works. For additional support, please reach out to our call centre.

Website
http://voda.com/accept-payments

Email
[email protected]

Call Centre
0800 000 654 (Free from any network)

Monday to Sunday
8:00am to 7:00pm with after-hours emergency support

Need more information?
FAQs

Merchant Portal Questions and Answers

Why choose VodaPay payment solutions

Our state-of-the-art VodaPay payment solutions are specifically designed with your small business in mind. Our VodaPay Max, Kwika and Chop-Chop card machines along with our e-Commerce and Payment Request services will afford you the opportunity to significantly improve your customer's shopping experience. Help you enjoy more security as payments are deposited directly into your bank accounts. This will help you make informed decisions based on analytics and sales insights.

What are the charges?

Our service fees are based on how much you make. You can pay a minimum of 2% or a maximum of 3% depending on how much you make each month.

What are the benefits of QR Code payments and how does it work?

Our QR code, also known as the VodaPay Chop-Chop, makes it easy for you to offer seamless payments. You'll also be able to continue accept payments during loadshedding. Plus, you get it for free when you rent a VodaPay Max or buy a Kwika Card Machine!

How can I check my transactions?

We've created a portal to assist you manage your card machines once you start receiving payments from your customers. You will be able to track daily sales, download documents and, in the future, send receipts via email. You can download your merchant statements and export your transaction history. The Merchant Portal allows you to view all your transactions and sales, across all your VodaPay payment solutions (VodaPay Max, VodaPay Chop-Chop, Payment Request and e-Commerce).

How long will it take for me to get activated?

It will take you approximately 30 minutes to apply online. Calls are free of charge. There is also a toll free number you can dial 011 066 0847.

Page Description
Want to apply for a payment request? Here’s what you need.
Page Title
What you need to apply | Payment Request | Vodacom
Keywords
Accept payments, card machine, card machine South Africa, POS machine, card machine, Sinawe
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0
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POS Payment Request

REQUEST PAYMENTS FROM YOUR CUSTOMERS
No hassle - Just business

Are you a small business owner, freelancer, or side hustler with no website? Maybe you're a plumber, a cake baker, or running a tuisnywerheid from home? With VodaPay Payment Request, you don’t need a brick-and-mortar shop or even a website to get paid - just a phone, your product, or a service!

Request payments
WHY CHOOSE VODAPAY PAYMENT REQUEST?

Simplify your payments, boost your business!

Sinawe - We're with you every step of the way. Even without a registered business, as long as you have a South African ID, you can start using 
VodaPay’s Payment Request solution today. Your journey to getting paid starts here.

padlock close
No website? No problem!

Whether you’re a barber who needs to send an invoice on the go, a church collecting donations, or a political party gathering contributions, VodaPay Payment Request makes it easy for you to get paid. Create a payment link for any amount and send it via SMS, WhatsApp, Facebook, or email - no hassle, no extra apps needed!

Location
Flexible payment options

Request and payments through various channels like SMS, WhatsApp, email, or social media. It’s perfect for businesses in rural and urban areas, from drivers and delivery folks to home-based entrepreneurs.

Connectivity
Don’t waste time - Start taking payments

We know that there’s a lot of admin when you have a business. We’re here to make it easier for you. There’s no lengthy paperwork or complicated vetting - Check how easy it is to start transacting now. 

Payment Request Benefits
HOW IT WORKS IN REAL LIFE
No cash, no cards? No stress!

You’re a delivery guy working in Joburg's bustling CBD. A client wants to pay on delivery, but all they have is their card. No stress! Just send them a payment request via SMS, and they can settle up on the spot.

Driver Delivery
AFFORDABLE FEES TO EMPOWER YOUR BUSINESS
A fee structure designed to help you grow

We’re committed to helping you manage costs while growing your business. If your business doesn’t transact, we won’t deduct any fees. Plus, the more you transact, the lower your fees!

HOW TO SEND PAYMENT REQUESTS FOR FREE

Three easy steps to start making money

No matter where your business takes you - from the city hustle to the quiet dorpies - VodaPay Payment Request is your partner in growth. 
We’ve made the sign up quick so that you can simplify your payments, and start focusing on what really matters - your business

Create account
Sign up and set up your account

Register with your South African ID. Set up your profile in minutes - no need for a registered business! Just click here... 

Select products
Create and send your payment request

Generate a payment link for any amount using the VodaPay Merchant Portal. Send it via SMS, WhatsApp, email, or social media - directly to your customers, anytime, anywhere.

Start taking payments
Get paid instantly

Once your customer clicks the link and pays, the funds are securely transferred to your account. It's fast, easy, and hassle-free!

Payment Request
NO CONNECTION CHARGE AND AFFORDABLE FEES
A fee structure designed to empower your business

We are committed to making financial inclusion possible. If your business is not transacting, we will not deduct any fees from you. Plus, the more money you make, the less transaction fees you pay!

Fee Calculator
ALL YOUR PAYMENT SOLUTIONS

Choose your preferred payment solution

You are spoiled for choice when it comes to choosing the right card machine or online payment gateway from VodaPay. We have everything from card machines to Payment Requests, Payment Gateways and even Tap on Phone solutions. 

Kwika
Kwika card machine

Compact & easy to carry between appointments and customer visits.

Out of stock

New devices coming soon!

VodaPay Tap on Phone
VodaPay Tap on Phone

An app that makes transactions safer compared to cash...

Download for free

Pay Per transactions

View
Payment Request
Payment Request

Simplify your payment process without a website or physical store...

Free

Pay Per Transaction

View
Easy Payment Management
Digital Payment Gateway

Setting up easy, secure ways for customers to pay you electronically.

Free

Pay Per Transaction

View
FAQs

Frequently asked questions about the Kwika card machine...

What type of businesses prefer using VodaPay Payment Request?

Our state-of-the-art payment solutions were specifically designed with your small business in mind. Our VodaPay Max, Kwika, Chop-Chop, e-Commerce and Payment Request will afford you the opportunity to significantly improve your customer's shopping experience, help you enjoy more security as payments are deposited directly into your bank accounts and make informed decisions based on analytics and sales insights.

Can I monitor my transactions?

Yes. Once you start receiving payments, we created a portal for you to manage your devices and transactions. You will be able to track daily sales, download documents and, in the future, send receipts via email. You can download your merchant statements and export your transaction history. The Merchant Portal allows you to view all your transactions and sales, across all your VodaPay payment solutions (VodaPay Max, VodaPay Chop-Chop, e-Commerce and Payment Request).

Help & Support

Website
https://www.vodacombusiness.co.za/business/solutions/financial-services/kwika

Email Contact Details
[email protected] 
[email protected] 

Call Centre
0800 000 654 (Free from any network)

Existing VFS Merchants
Call us on: 011 066 0847
Email us at: [email protected]

Operating Hours
Monday to Sunday
8:00am to 7:00pm available 365 days a year

Card Machine Help & Support
Page Description
Have you been struggling to request payment from your customers?
Page Title
Payment Request
Keywords
Accept payments, card machine, card machine South Africa, POS machine, card machine, Sinawe
Weight
0
Page Category
Page URL
/business/solutions/financial-services/payment-request

IoT Connectivity

Why Vodacom Business?

Empower your business with our world-class IoT solutions. Automate processes, cut costs, explore new markets and business models to stay competitive in a hyperconnected future. Our secure, global network supports any connection type. We make IoT simple to deploy and manage. You’ll also be supported by a global network of business IoT experts who make sure you have the right tools to implement your projects.

Connecting your business with IoT

Nugget Number 1
Improve productivity, security and sustainability

Collect, process, and use data more intelligently to improve productivity, security and sustainability decision-making.

Nugget Number 2
Drive efficiencies

Gain more visibility of the whole supply chain - from sourcing to distribution - to drive efficiencies.

Nugget Number 3
Adopt predictive analytics

Embed Artificial Intelligence & Machine Learning across operations to move towards predictive analytics - where issues and threats are addressed before they materialise

IoT Connectivity Benefit Image

Key IoT Connectivity solutions

person writing with containers in the background

Mobile Private Network

This IoT connectivity solution empowers businesses with secure, real-time edge computing, expanding connectivity to previously inaccessible areas.

Vodacom Global Data Service Platform

Vodacom Global Data Service Platform

Our managed IoT connectivity platform ensures global visibility, location tracking, anomaly detection, and performance reporting for your IoT devices.

Narrowband IoT

Narrowband IoT

NB-IoT, an LPWA radio technology, seamlessly connects IoT devices to an LTE-based network, expanding IoT connectivity to previously unreachable areas.

IoT Data Bundles

IoT Data Bundles

We understand the immense potential of IoT Connectivity in revolutionising businesses. We offer comprehensive and tailored IoT Data Bundles designed to meet the unique needs of your organisation

GET IN TOUCH

Get in touch to get connected

____

IoT Connectivity

Page Description
The IoT Connectivity solution helps businesses connect and operate more intelligently, enhancing their operations and competitiveness through IoT technology.
Page Title
Smart IoT Connectivity For Businesses
Keywords
iot business solutions, iot applications in business, iot connectivity, iot connectivity solutions
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0
Page Category
Page URL
/business/solutions/internet-of-things/iot-connectivity

Smart PenSuite

What Is Smart PenSuite?

Smart PenSuite combines the familiarity of pen and paper with the efficiency of digital technology.

Write as you always have on regular paper forms and Smart PenSuite captures the handwriting, digitises it in real time, and sends it securely to the cloud where it integrates seamlessly into your existing ERP, CRM, or internal workflow systems.

No complex training. No disruption. Just smart, secure, scalable digitisation.

Key Benefits

Digitisation doesn’t have to mean abandoning what works. With Smart PenSuite, you can:

  • Digitise manual data collection without changing your team’s behaviour
  • Maintain personal client interactions while automating backend workflows
  • Capture, transmit, and store data in real time from the field to head office
  • Improve data accuracy and reduce rework
  • Integrate with current systems effortlessly
  • Drive real-time decision-making with live dashboards
  • Scale digital transformation with minimal infrastructure change

Key Features

Digital Pen Technology

Pen-and-Paper Simplicity

No learning curve. Write on standard forms like always

Handwriting Recognition

AI Handwriting Recognition

Converts writing to digital text instantly and accurately

Form Completion Guidance

Built-In Form Guidance

Prevents incomplete or incorrect submissions at the source

Data Capture and Encryption

Secure, Encrypted Capture

Each pen stores time-stamped, traceable, encrypted entries

Attachment Support

Real-Time Transmission

Upload via Bluetooth, USB, or mobile. Data is instantly available in the cloud

Validation Tools

Multimedia Attachments

Add fingerprints, GPS, photos, documents, and videos for richer records

Secure Transmission

Identity & Banking Verification

Verify ID and account info on the spot with built-in validation tools

Cloud Integration

Workflow Automation

Smart Orchestrate routes forms with SLA-based logic for processing

ERP/CRM Integration

Seamless Integration

Syncs with your existing systems — no heavy IT rebuild required

Workflow Automation

Insightful Reporting

Live dashboards provide complete visibility and decision-ready data

Ready to Transform the Way You Work?

Vodacom Business Smart PenSuite is redefining what’s possible with a pen — turning everyday writing into enterprise-grade intelligence.

No barriers. No delays. Just smart, secure, scalable data capture.

Together, let’s build the extraordinary.

GET IN TOUCH

Get in touch to get connected

____

Vodacom Smart PenSuite

Page Description
Revolutionise your Organisation's Data Capturing and Workflow Management 
Page Title
Smart PenSuite
Keywords
Smart PenSuite
Weight
0
Page Category
Page URL
/business/solutions/internet-of-things/mart-pen-suite

VodaLend Business Cash Advance

WHAT IS BUSINESS CASH ADVANCE?
Fast, flexible business funding.

Don’t let cashflow slow you down! A Business Cash Advance (BCA) gives your business up to R1.5 million in funding, paid upfront so you get quick, easy capital that supports your business growth without any hassle.  

Repayments are automatic and linked to your VodaPay Card Machine sales. A small percentage of each sale goes towards your advance balance, so you never have to worry about debit orders or missing a payment.

Fast, flexible business funding
WHAT ARE THE BENEFITS?

Why apply for a Business Cash Advance

No collateral
No collateral

You don’t need to put up business assets or property as collateral to qualify.

No hidden costs
No hidden costs

Zero admin fees or initiation fees.

Visa
Easily pay it back

No need to set up a debit order. Repayments are automatic and linked to your sales.

Vector
Funding paid within 48 hours

You’ll get your funding in your bank account within 48 hours of approval.

A view of Khumi from CRAFT showing how Business Cach Advance from VodaLend Business Funding helped him open his workshop.
HOW BUSINESS FUNDING CAN HELP

Some things you can do with the advance

INFO TO KNOW BEFORE YOU APPLY

What you need to get a Business Cash Advance

Use VodaPay Card Machines

Use VodaPay Card Machines

Trade at over R3 000 per month for 4 months with your VodaPay Card Machine to qualify.

Keep your business on track

Keep your business on track

Operate your business responsibly to access the funding you need.

Check out the Merchant Portal

Check out the Merchant Portal

Log in to see if you’re pre-approved for a Business Cash Advance.

GET STARTED

How to get your Business Cash Advance

Number 1
Go to the Merchant Portal

Log in to check if you qualify and apply in minutes.

Number 2
Choose amount and repayment term

Decide how much funding you want and over how many months.

Number 3
Receive the funds, fast!

Get access to your money without a lengthy wait.

Number 4
Repay easily

Repayments are automatic, which means you’ll pay back your advance as you receive payments on your VodaPay Card Machine.

How to get your Business Cash Advance
EXAMPLE OF FEE BREAKDOWN
How repayments work

A fixed percentage of your sales will go towards repaying the funding advance balance, making repayments stress-free.

Example of fee breakdown

Have more questions?

How is it different from a bank loan?

There are no fixed monthly repayments, interest rates or hidden fees. You repay more when your sales are strong, and less when they slow down. It’s fast, flexible, and designed to move with your cash flow, not against it.

Who can apply?

Any South African business that’s been trading for at least 4 months, uses a VodaPay Card Machine, and has consistent monthly sales. No paperwork or bank statements needed!

How much funding can I get?

You could qualify for up to R1.5 million, depending on your sales volume, consistency, and history. The more stable your sales, the better your chances of unlocking higher amounts.

How fast will the money arrive?

You can apply in minutes, and once approved, the funds typically land in your account within 48 hours.

Can I get more funding later (a ‘Top-Up’)?

Yes! Once you’ve repaid a certain amount (about half of the initial funding) and stayed on track, you may qualify for a Top-Up. It's a flexible way to unlock more cash when your repayment performance is strong.

Page Description
With a VodaCash Business Cash Advance, you can get the cash advance loan you need within 24 hours. Affordable repayment terms and no restrictions - Apply Now!
Page Title
VodaLend Business Cash Advance | Vodacom Business
Keywords
VodaLend Business Cash Advance, Vodacom
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0
Page Category
Page URL
/business/solutions/lending/business-cash-advance

VodaLend Business Term Advance

NEED FUNDING FOR YOUR SME?
Get up to R5 million for your business

Get cash flow to keep your business running smoothly or to take it to the next level. All you need is a registered business trading for 12 months and a monthly turnover of at least R40 000.

A view of Michael Oosthuizen, CEO of Central Bridge Trading & CBT, sharing testimonial about the fast business funding approval he got from VodaLend Business Funding in South Africa.

Benefits of business funding

Apply online in 10 minutes

Apply online in 10 minutes

Get your decision fast. No paperwork, no waiting, no commitment.

Get your decision fast

Flexible repayment terms

Choose between 6 or 12 month repayment terms. Pay early and save!

Funds paid in 24 hours

Funds paid in 24 hours

Get the funds in your bank account within 24 hours of a successful application.

What you need to get VodaLend Business Funding

Registered Business
Registered business

Your business must be registered and operational for 12 consecutive months.

Minimum Turnover
Minimum turnover

Make at least R40 000 a month or R500 000 a year to qualify.

Complete Application
Active business bank account

Regular transactions from your business bank account.

A view of Palesa Mazibuko, CEO and Founder of Parsley on Thyme, shares how Business Term Advance from VodaLend Business Funding helped her open a new branch.
WATCH HOW EASY IT IS

Will you be our next SME funding success story?

Francois Theron

The founder of The Sox Factory used his VodaLend Business Funding to purchase the technology needed to grow his business into the success it is today.

Watch the video

Mothibe Thabeng

We recently had a chat with Mothibe, CEO and founder of Greenro Solutions. His story is about accessible business funding within 24 hours through VodaLend Business Funding.

Watch the video

Armstrong Ngcobo

Armstrong Ngcobo is the founder of Mzansi Auto Glass who struggled with business funding. We helped him access up to R5 million within 24 hours.

Watch the video
Ready? Let’s get started.

Have the confidence to take your business further with us

A view of Michael Oosthuizen, CEO of Central Bridge Trading & CBT, sharing testimonial about the fast business funding approval he got from VodaLend Business Funding in South Africa.
FAQs

Everything you need to know...

Do I need to have a registered business to qualify for a VodaLend Business Funding?

Yes. Your business must be registered and operational for 12 consecutive months with a good credit standing and a turnover of R500K a year and R40K a month.

How long do I need to wait to get a response from VodaLend after I have applied?

We aim to give you a response within 10 minutes of applying to give you peace of mind. Upon successful application, the funds will be deposited into your account within 24 hours.

How do I apply?

You can apply online or simply call us on 082 1960. You can also send an email to [email protected]. Our team will assist you as quickly as possible.

Can I use my smartphone to apply or do I need to fill in a form?

Our application process is paperless. Simply apply for VodaLend Business Funding on any smart device from anywhere in the world.  

How long are your repayment terms?

We have two options, 6 and 12 months repayment terms. Each month you pay a portion of the total funding amount plus the monthly cost. If you pay early, you can save.

Page Description
Apply online for up to R5 million in business funding with VodaLend. Get approved fast with funds in 24 hours for successful applications. T's&C's apply.
Page Title
Business Funding in 24 Hours | Get Up to R5M | VodaLend
Keywords
vodalend business term advance
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0
Page Category
Page URL
/business/solutions/fund-my-business

eCommerce Gateway

ARE YOU A MERCHANT OR A DEVELOPER?

    VodaPay payment gateway application

    What you need to apply

     

    To complete your application you need an active email and the following:

    ID Card
    Identification

    Have your Green ID Book or Smart Card ready in JPEG format.

    ID Card
    Documentation

    You'll need your bank statement or bank confirmation letter in PDF or JPEG format.

    ID Card
    Photo of yourself

    Use your camera or webcam to take a selfie for verification.

    You will also need to provide the following details

    Image
    icon-red-circle-1
    Location

    Your business must be located in South Africa

    Image
    icon-red-circle-2
    Policies

    Your policies must be displayed on your website

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    icon-red-circle-3
    Monthly Turnover

    We need your monthly turnover to make an informed decision

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    icon-red-circle-4
    Business Details

    Provide your e-Commerce website URL

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    icon-red-circle-5
    Your Details

    Customer service email address or telephone number must be visible on your business website

    Image
    icon-red-circle-6
    Take A Selfie

    Your picture helps us to protect you from identity fraud

    Image
    icon-red-circle-7
    Banking Details

    Provide your business banking details to process the application

    How do you integrate with VodaPay payment gateway?

    To complete your integration, first do a test integration against Vodacom's staging environment, before moving onto the production environment. Once the test integration process is complete, the staging detail will need to be substituted with the production detail.

    If you require any technical support during your integration/development phase, please contact Vodacom's integration support team at the following email address:
    [email protected]

    This section aims to provide you with a high-level integration overview as well where to find the relevant information to integrate quickly and successfully.

    Access technical integration document here.

    Man Eating Noodles

    Choose your preferred integration method

    • 01
      SHOPPING CART PLUGIN

      VodaPay has created plugins for the most popular shopping cart solutions for you to easily integrate.

    • 02
      CUSTOM INTEGRATION

      All the Information your developer will need to for custom eCommerce platform integration.

    • 03
      USE API KEY

      The API key required for integration can be found on the Merchant Profile Page. Click here to find out how to access the Profile Page.

    Customise your payment page

    How to get your brand clearly visible

     
    Image
    eCommerce add logo
    Add your logo

    Display your logo on the payments page. Simply send us a link to the image

     

    Logo image specifications are as follows:

     

    • Minimum height 50px max 100px
    • Width is determined by height. Keep aspect ratio
    • Formats PNG or JPEG
    • No size limit
    Image
    eCommerce access services
    Access a wide range of services

    Improve your customer checkout experience and reduce cart abandonment with recurring subscription payments, split payments and payment requests.

     

    Contact number to find out more and to activate.

    Using the VodaPay Merchant Portal

    Whether you sell your products and services online, on social media, in-store or on the move, we can help you accept payments safely, easily and quickly.

    You'll have access to a portal to manage your devices, download merchant statements and export your transaction history. Soon, you'll also be able to send receipts via email.

    The VodaPay Merchant Portal allows you to view all your transactions and sales made across all our payment solutions including eCommerce, VodaPay Max and VodaPay Chop Chop.

    Image
    ecommerce-first-time-user
    How to log in
    First time user

    Once you have successfully been onboarded, you will receive an email with your Merchant ID, and your OTP will be sent to your cell phone number.
     

    • Enter your Merchant ID in the field labelled "Merchant ID". The Merchant ID is 15 characters long and begins with "VPS" e.g. VPS123412341234. 
    • Enter your One-Time Password (OTP) in the field labelled "Password/OTP"
    • If your OTP has expired, you can retrieve a new OTP by clicking on the "first time user" link. You will then be requested to provide your Merchant ID, if you have a valid Merchant ID a new OTP will be sent to your cell phone number.
    Image
    ecommerce-set-password
    Password
    How to set your password

    • Once your Merchant ID and one-time password have been verified, you will be requested to set your new login password.
    • Your password should consist of at least one number, one uppercase character, one lowercase character, one special character and should have eight characters minimum. e.g. 1Aa&5678 
    • Once your password has been set, you will be navigated to the login screen to login with your new credentials.
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    ecommerce-forget-password
    Change password
    Did you forget your password?

    • Click on the "Forgot password" link under the login button. 
    • Enter your Merchant ID and an SMS will be sent to your number. 
    • You'll need to enter the OTP, which will allow you to create a new password.
    • Your password must have eight characters. One uppercase, one lowercase and one special character must be included.
    • When your password is reset, login with your Merchant ID and password. You will be directed to you dashboard.
    Image
    eCommerce dashboard page
    Dashboard
    What is on your dashboard

    • You can navigate through the portal using the menu on the left-hand side of your dashboard. 
    • The first graph on the top left of your dashboard is your total sales. This is the total Rand value of all the income earned across your terminals and can be filtered per terminal type.
    • The second graph on the top right of your dashboard is your total transactions, this includes, but not limited to, card taps, card swipes, QR scans, and reversals. 
    Image
    ecommerce-terminal-transactions
    Transactions
    Terminal Transactions

    • You can filter your processed transactions by date, transaction type and response codes.
    • If you wish to save your transaction history, you can click on the "Export" button. This will export your transaction history as a CSV.
    • For each date, we show you the transactions processed.
    • If you would like some more information on a transaction, you can click on the line item. This will open a right hand slide out menu which will give you more details on a transaction.
    Image
    ecommerce-account-transactions
    Transactions
    Account Transactions

    • You can filter your reconciled transactions by date, transaction type and response codes. 
    • If you wish to save your transaction history, you can click on the "Export" button. This will export your transaction history as a CSV. 
    • For each date, we show you the total amount you earned in each settlement. You can expand these totals to view a breakdown of each settlement.
    • If you would like some more information on a transaction, you can click on the line item. This will open a right hand slide out menu which will give you more details on a transaction. 
    • Coming soon, you will be able to send a receipt to an email address.
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    Transactions
    Terminal Transactions

    • You can filter your processed transactions by date, transaction type and response codes.
    • If you wish to save your transaction history, you can click on the "Export" button. This will export your transaction history as a CSV.
    • For each date, we show you the transactions processed.
    • If you would like some more information on a transaction, you can click on the line item. This will open a right hand slide out menu which will give you more details on a transaction.
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    Finance
    Get financed

    • As a Vodacom Business customer, if your business is performing well, you will be able to apply for business funding. If you qualify for business funding, you can click on the "Apply Now" action. If you don't yet qualify, click on the "More Info" to find out how to qualify.
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    ecommerce-my-documents
    Documents
    My documents

    • In the documents tab, you can either view or download your documents such as your monthly invoice and financial statements. 
    • If you click on the file name, you will be able to view the selected the document. If you click on the download icon, the document will download to your device.
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    ecommerce-my-profile
    Profile
    My Profile

    • Your profile displays your business information and  the option to change your password.
    • On your profile we display your Merchant ID, Merchant Type, Merchant Category Code and Description, Company Name, and Business Registration Number.
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    ecommerce-process-a-refund
    Refund
    How to process a refund

    • Log on to the Merchant Portal using the credentials supplied during on-boarding. From the landing page of the Merchant Portal, navigate to Account Transactions in the left menu pane.
    • Click "Refund a customer"
    • Select the transaction that you would like to refund by clicking on the arrow [>] in the details column of the transaction.
    • The list of transactions that meet the search criteria will be displayed.
    • Transactions will be available on the Merchant Portal for as long as the agreed archive date has not been reached.
    • Only transactions with the response code "Approved" can be refunded.
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    ecommerce-edit-the-refund-details
    Refund
    Edit the refund details

    • Enter the amount you would like to refund the customer.
    • The amount may not exceed that of the approved amount of the transaction.
    • Partial refunds can also be performed.
    • The merchant can enter an email address or cell phone number for the e-receipt to be delivered to.

    How and when do I get paid?

    At the end of each business day, VodaPay will perform a settlement process which considers all successful payments processed on your behalf as well as any refunds that you have performed.

    On the next business day, VodaPay will calculate the amount due to you by offsetting any debits such as refunds or transaction fees, against payments received. The remaining balance is then paid into your designated clearing bank account.

    A detailed view of this can be found on the Account Transactions screen of the merchant portal. Invoices for fees charged by VodaPay are available on the Documents screen on the merchant portal.

    Do you need help?

    To have your questions answered, please visit our FAQ section. It covers several commonly asked questions that may provide you with the answers you need. Alternatively, please contact our call centre and our friendly agents will be happy to help you.

    Website: http://voda.com/accept-payments
    Email: [email protected]
    Call Centre: 0800 000 654 Free from any network
    Call centre operating hours
    Monday to Sunday 8:00am to 7:00pm with after-hours emergency support
     

    FAQs

    Merchant Portal Questions And Answers

      The Vodacom merchant portal provides reporting on all your transactions. Access the Merchant Portal on: https://vodapay.vodacom.co.za/merchant/index.html#/

      Fees are calculated based on your monthly turnover and the payment methods you wish to accept from your customers. When a payment is successfully processed on the payment gateway, we will calculate the fee based on the transaction amount and the payment method used.

      • When a customer initiates a purchase by selecting to checkout, they are navigated to a payment page displaying the available payment options.
      • The customer selects their preferred payment method and captures the required information
      • The payment gateway confirms that there are sufficient funds for the transaction by checking with the customer’s bank (Issuing Bank).
      • Once the transaction has been approved, the payment gateway informs the merchant’s website that the transaction can be completed.
      • The payment gateway informs the acquiring bank to transfer funds from the customer’s account so that the merchant can be settled for the transaction.

      A Dispute occurs when a buyer asks their issuing bank to reverse a transaction that has already been cleared. This tends to happen mainly due to a card being used fraudulently or when a customer feels that their order was not fulfilled by the merchant. If the merchant should fail to respond to the Dispute, it will result in a Chargeback

      How Chargebacks work

      Step One - Dispute is raised
      The process is triggered when the Cardholder logs a dispute with the Issuing Bank.

      • The issuing bank verifies whether the dispute is valid or invalid.
      • If the issuer views the dispute as invalid, the chargeback process will end at this stage.
      • The cardholder will be notified of the decision.

      Step Two - Dispute is logged
      If the dispute is determined to be valid, or at least worthy of further investigation.

      • The Issuing bank will assign a reason code and electronically transmit all the dispute data to the Acquiring bank.
      • The cardholder will be issued with a temporary credit while the dispute is being investigated.

      Step Three - Dispute is transmitted to the Acquiring Bank

      • The dispute data is recorded and electronically transmitted to the Acquiring Bank,
      • SLAs for the Acquiring bank to reply are triggered.

      Step Four - The Acquirer receives the dispute
      When the Acquiring Bank receives the dispute, they:

      • Investigate the transaction details on the Card Association portal where the transactional log is stored,
      • The bank then logs an incident on their system in order to keep track of the SLA to reply to the Issuing bank.

      Step Five - Supporting evidence is requested from Merchant

      • The Acquiring bank then requests the transaction re-presentment documents to be used as fulfilment of the dispute from the Merchant in writing; this request is a call-to-action for the merchant to gather and submit compelling evidence the remedy the dispute,
      • The request consists of the transaction details, the reason for the dispute, what documentation to provide or how to deal with the dispute and the due date for the Merchant to reply.

      Step Six - When the Merchant receives the dispute, the Merchant:

      • Will assess the request,
      • Collect the transaction evidence in accordance with the request,
      • Submits the evidence back to the Acquiring bank.
      • However, if the Merchant doesn't reply to the Acquirer in time; then they lose their re-presentation rights and therefore will be debited for the full value of the dispute and in addition, the Card Association will impose a chargeback fee.
      • When the acquirer receives the merchant's evidence from the merchant, then they'll pass this along to the Card Association, which will be sent it to the Issuer, and then back to the Cardholder.

      If you are a Vodacom merchant, your store is configured to process 3D secure authenticated card transactions. This means that all customers will need to authenticate (either OTP or in-app) their transaction for it to be processed successfully.

      The only exception to this is the recurring/subscription payments functionality where the initial transaction is 3-D secure authenticated, and all subsequent transactions are non-3-D secure.

      One of the critical success factors of the authentication schemes is to remove chargebacks from the system. Each of the card issuers are adding edits to ensure, wherever possible, that you are not charged back for a transaction that was authenticated.

      PCI Data Security Standard or PCI DSS are the standards governing the credit card industry. The main aim of these standards is to create a safe environment for credit card transactions and minimize the risk of financial fraud.

      Vodacom adheres to international PCI (payment card industry) compliance standards for data security for the credit card data handled by Vodacom. All internal processes strictly adhere to the PCI-DSS level 1 certification.

      Vodacom enables your business to accept:

      • Credit & Debit cards
      • Instant EFT with OZOW
      • QR payments

      To access the Vodacom Terms and Conditions, click the following link

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      Download plugins
      Download plugins

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      Developer pages
      View developer pages

      The VodaPay Gateway Provider-Channel (PSP-Channel) is primarily a reach solution. It aggregates both card present transactions originating from merchant systems and card-not-present transactions such as e-commerce.
       

      For card-present transactions, it supports integrated Points of Sale, self-service devices and terminal systems. For card-not-present transactions, it accepts input from payment channels such as mobile and online purchases. A web-based commerce portal with 3-D Secure, instant EFT and QR code payment options is part of the solution.
       

      The VodaPay Gateway API is an integration point into the PSP-Channel solution, enabling front-end mobile commerce and e-commerce applications to introduce transactions directly into the system's transaction processing flow.
       

      CONTACT US

      When you switch to VodaPay, we'll match your fees

       

      Contact us for more information

      Monday to Friday:

      8:00 AM to 6:00 PM

      Weekends and Public Holidays:

      9:00 AM to 2:00 PM

      CALL 0800 000 654
      Page Description
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      Amazon EC2 for Windows

      AWS Service Delivery- Amazon EC2 for Microsoft Windows

      Business enterprises leveraging Microsoft Workloads are increasingly considering a shift to Amazon EC2 for Windows, lured by the promises of enhanced agility, robust performance, advanced security, and potential cost reductions. But the transformation from an on-premises Windows application setup to a cloud-based paradigm can appear challenging, and is fraught with vital migration choices pertaining to design and configuration.

      Being an AWS collaborator, Vodacom boasts extensive domain expertise coupled with practical familiarity with Amazon EC2 for Microsoft Windows Server and related databases. Vodacom aids you in designing, structuring, transitioning, and administrating your Amazon EC2 workloads dedicated to Microsoft Windows Server, ensuring maximised agility, impenetrable security, and optimal cost efficiency. We are committed to amplifying the reliability and performance of your essential Windows infrastructure on AWS, all while ensuring a seamless and minimally disruptive migration experience.

      Benefits with Vodacom

      Seamless Transition

      Migrate Windows workloads to AWS without unplanned disruptions, facilitating quicker deployments and boosting developer efficiency.

      Enhanced Security

      Benefit from advanced security, compliance, and governance capabilities exclusive to AWS.

      Superior Performance

      Harness the might of Amazon EC2 instances that promise 3x amplified throughput and a reduction of latency by 25%.

      Cost-effective Ownership

      Experience reduced ownership costs through tailored pricing structures and versatile Microsoft licensing alternatives on the cloud.

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      Key Features of EC2 for Microsoft Windows with Vodacom

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      Customised Licensing

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      With Windows on AWS and Vodacom's guidance, utilise your existing licenses for migration, ensuring a financially savvy licensing approach. Harness AWS License Manager to monitor software license usage and mitigate non-compliance risks.

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      cloud-download
      Optimised Windows Workloads

      ____


      With Vodacom and AWS, get access to myriad services that offer insights and management tools for your AWS usage, ensuring cost optimization. Further, leverage AWS's open-source utilities to significantly lower your commercial licensing expenditures.
      Trust Vodacom's rich legacy and AWS expertise to streamline your Windows workloads' journey to the cloud.

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      Modernise Applications

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      Vodacom and AWS provide an extensive array of .NET, container, and serverless solutions, empowering you to contemporize your Windows workloads. This collaboration simplifies the process, reduces unpredictability, and minimizes the financial strain of cloud migration.

      GET IN TOUCH

      Get in touch to get connected

      ____

      Get Vodacom Amazon EC2 for Windows

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      Smart Cold Chain Monitoring

      Why Vodacom Smart Cold Chain Monitoring?

      Discover the innovation that's transforming the cold chain industry. Unveil the future of temperature-sensitive goods management with Smart Cold-Chain Monitoring. Embrace the power of real-time insights, centralised control, and early deviation.

      Key Benefits of Vodacom Smart Cold Chain Monitoring

      Nugget Number 1
      Real-Time Quality Control

      Monitor temperature-sensitive goods in real time to ensure their integrity and quality every step of the way.

      Nugget Number 2
      Minimised Stock Losses

      Early detection of deviations and automated notifications empower you to take immediate action, reducing stock losses.

      Nugget Number 3
      Enhanced Efficiency

      Centralised monitoring and advanced traceability optimise your cold chain operations, boosting overall efficiency.

      Smart Cold Chain Monitoring Image

      Key Vodacom Smart Cold Chain Monitoring features

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      Centralised Monitoring
      Centralised Monitoring

      Manage your cold chain operations from a centralised platform, gaining full visibility and control.

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      Energy Monitoring
      Energy Monitoring

      Efficiently track energy consumption to optimise costs and sustainability.

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      Temperature and Humidity
      Temperature and Humidity

      Monitor and maintain the ideal environment for your goods' safety.

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      Door State
      Door State

      Keep track of door openings and closures to prevent unnecessary temperature fluctuations.

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      Automated Notifications
      Automated Notifications

      Receive instant notifications about deviations, ensuring timely action.

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      Events & Alarms
      Events & Alarms

      Detailed event logs and alarms provide a comprehensive overview of your cold chain.

      GET IN TOUCH

      Get in touch to get connected

      ____

      Get Smart Cold Chain Monitoring

      Page Description
      Implement Smart Cold Chain Monitoring for real-time insights, centralized control, and early deviation detection, ensuring your goods remain fresh
      Page Title
      Smart Cold Chain Monitoring
      Keywords
      cold chain monitoring, cold chain monitoring devices, cold chain management
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