The Business Internet 5G service is a speed-based service, with a Fair Usage Policy. The Fair Usage Policy ensures that the Vodacom network is used in a way that does not compromise the integrity of the network so we can assure a great customer experience for all Vodacom customers, taking account of the services they purchase from Vodacom.
The FUP is applied by Vodacom to each relevant product and allowable FUP levels are dependent on various factors, including but not limited to network capacity, quantity of customers on the selected price plan and ongoing network quality.
The below table indicates the Fair Usage Policy applicable to the Business Internet 5G service:
| BUSINESS INTERNET 5G |
|---|
| Product Description |
Line Speed |
Soft Cap FUP |
Hard Cap FUP |
| BI 5G 25mbps |
Up to 25mbps for usage from 0GB-1TB |
Usage from 1TB-1.5TB will be at a speed of up to 4mbps |
From 1.5TB, hard lock imposed |
| BI 5G 50mbps |
Up to 50mbps for usage from 0GB-1TB |
Usage from 1TB-1.5TB will be at a speed of up to 4mbps |
From 1.5TB, hard lock imposed |
| BI 5G 100mbps |
Up to 100mbps for usage from 0GB-2TB |
Usage from 2TB-2.5TB will be at a speed of up to 4mbps |
From 2.5TB, hard lock imposed |
| BI 5G Unrestricted |
Unrestricted speeds for usage from 0GB-2TB |
Usage from 2TB-2.5TB will be at a speed of up to 4mbps |
From 2.5TB, hard lock imposed |
Once the customer has reached the FUP limit, browsing speed will be throttled to the speed indicated above, for a set additional allocation of data (Soft Cape FUP). Once the Soft Cap allocation has been reached, the customer will be subject to a Hard Lock and data usage shall no longer continue. Should the customer wish to continue usage, a Top Up data bundle may be purchased.
