Vodacom Business Internet FWA is our Fixed Wireless Access offering that provides the customer with the best of the LTE or 5G network, depending on coverage in the customer’s location. 

This service uses the Mobile Radio Access Network (RAN) as the “last-mile” to access “fixed-line” data and voice services, as a substitute to the traditional access mediums such as copper. It is very suitable to get your customers’ small office connected in no time with a walk-out-working option whereby customers can buy the service from a Vodacom retail outlet and be up and running as soon as they get to the office. Customers may also elect to have an Outdoor CPE delivered and installed by an accredited Vodacom Installer; in this instance the customer will also be provided with an additional indoor device. 

The product is aimed at Small Businesses as well as Small to Medium Enterprise. Larger enterprises can also subscribe to this service and often use it for their non-critical or smaller site offices, while working remotely, or for their employee work from home connectivity. The Outdoor, technical installation option may also be suited to customers who previously would have opted for a Wireless service and have challenges with line of site or are looking for faster speeds.

Get coverage anywhere in the Vodacom 5G footprint, with fall back to 4G, meaning that if the 5G signal drops and you still have 4G/LTE coverage it will still operate but on the lower bandwidth.  

No, currently this service is not offered as a SIM Only offering and may only be purchased together with a router that is locked to the SIM card provided.

No, the SIM card provided cannot be used in a router other than the one provided.

The Indoor Service includes a Vodacom X25 MAX2 5G device and a SIM Card, while the Outdoor Service includes a ZTE MC889 5G device and a SIM Card, coupled with a Vodacom S90 Ultra as the Indoor Gateway. 

No, the router is included as part and parcel of the service and cannot be split out from the monthly charges. 

No, the BI FWA service is currently only offered on either a 24- or 36-month contract term.

If you are in a 5G coverage area, you can expect to receive 5G signal. If you are in an area not yet 5G-ready, you can expect to receive LTE signal.

If you are not in a 5G area or if your 5G signal drops, you will receive LTE signal.

Business Internet services are Best Effort services, meaning that you will achieve the best speeds that are available to you at that point in time. The speeds you achieve are influenced by a number of factors, including, but not limited to, the number of devices connected to your network at the same time, the time of day you are connecting to and using the network, the proximity of your router in relation to the outside of your building/distance from the Tower (a router in a basement will struggle to achieve consistently good speed compared to a router placed nearer to a window or an Outdoor Installation), and what you are doing on the network. 

The Fair Usage Policy allocated data is valid for 30 days, and will not roll over. 

WOW stands for Walk out Working. It means a customer can go to any Vodacom store and purchase a BI FWA service and receive the router and sim while at the store, instead of waiting for a delivery.

Vodacom has enabled a functionality called network capacity monitoring, which means once an area has reach 80% of its capacity, it will be removed from our maps so no new orders can be placed. This prevents over congestion of the network, allowing the customer to still enjoy 5G or LTE speeds. 

Fair Usage Policy (FUP) is an allocation of a certain amount of data that the customer can use at the maximum allocated browsing speed. Once the FUP is reached, the browsing speeds will decline for an additional specified amount of data (soft cap FUP). Once that additional amount of data allocation has been used, the customer’s connection to the network will be suspended (hard cap FUP). In order to reconnect to the network, a TopUp bundle will need to be purchased.