What is Microsoft Teams Voice Breakout
Introducing Microsoft Teams Voice Breakout by Vodacom: an integrated solution for Microsoft Office Teams that takes your business communication to the next level. Combining the Microsoft Teams phone system with cost-effective VOIP technology, we offer both Microsoft Teams Direct Routing and the advanced Microsoft Teams Operator Connect. As a preferred Microsoft partner, Vodacom enables businesses to streamline communication through Operator Connect, allowing the flexibility to choose your carrier for Teams calling. Experience enhanced collaboration, significant cost savings, and superior productivity with our comprehensive Teams Voice services
Choose from 2 Microsoft Teams Voice Breakout solutions
The Key Benefits of Microsoft Teams Direct Routing
Microsoft Teams Direct Routing Plans
Microsoft Teams Direct Routing Fully Managed
Microsoft Teams Direct Routing BYOL Unmanaged
Microsoft Teams Direct Routing BYOL Managed
*Foundational services refers to solution prerequisites
Microsoft Teams Voice Breakout Features
Auto attendants
Auto attendants can be used to create a menu system for your organisation that lets external and internal callers move through the system.
Call Queues
Calls can be automatically put on hold. It includes the ability to search for the next available agent to handle the call, while callers listen to music on hold.
Voicemail
When you get a phone system license for a user, they are able to receive voicemail left by callers.
Voice breakout
These features allow users to make and receive calls directly from the Microsoft Teams platform, be it on their mobile or desktop app.
Small Business Plans (Up to 300 Users)
MST Teams Direct Routing
This plan includes:
MST Teams Direct Routing
This plan includes:
MST Teams Direct Routing
This plan includes:
Business Features
Chat
Communicate through threaded and persistent chat with additional features: chat, call and meet across devices, including mobile and file sharing in chat.
Collaborate
Streamline collaboration and improve teamwork: search for content, files, and people; track project chats, notes, files, and meetings in one place.
Voicemail
Supports both private and channel meetings in real-time for improved productivity with cloud recording of meetings, live events, high definition audio, web and video conferencing.
Voice breakout
Hosted telephony services (PBX) capability with features such as auto attendants, call queues and voicemail.
Enterprise Plans (Unlimited Users)
MS Teams Direct Routing
This plan includes:
MS Teams Direct Routing
This plan includes:
MS Teams Direct Routing
This plan includes:
Microsoft Teams Operator Connect
Operator Connect is similar to Direct Routing, but it’s an enhanced version that simplifies PSTN calling in Teams. As an “operator-managed” service, Operator Connect allows enterprises to “bring their own carrier” or “operator” to power Teams calling. Vodacom is among a few trusted operators that Microsoft has tapped to roll out this service.
How Operator Connect can benefit your business
Quick and seamless
Effortlessly enable calling in Teams using Vodacom's voice services quickly and seamlessly.
Easy management & providing
Determine the connection, provision users, and assign phone numbers directly from the Teams Admin Center
Cost savings
Eliminate the need to purchase and maintain equipment by managing call controls in the cloud with Microsoft's Phone System.
Feel confident with enterprise-grade reliability
Direct peering through Microsoft Azure Peering Service (MAPS) creates a 1:1 trusted network connection that enhances resilience
Dedicated support
Enjoy the benefits of back-to-back technical-led support from the combined resources of Vodacom and Microsoft.
Microsoft Teams Operator Connect Plans
Microsoft Teams Operator Connect Fully Managed
Microsoft Teams Operator Connect BYOL Unmanaged
Microsoft Teams Operator Connect BYOL Managed
Frequently Asked Questions
Relates to customers that have procured Microsoft Office 365 licences from a Third Party resulting in Vodacom not managing their Microsoft Office 365 Tenant. These customers have the ability to configure their tenant with the Microsoft Teams Sip Trunk credential including creating users.
Relates to customers that have procured Microsoft Office 365 licences from a Third Party resulting in Vodacom not managing their Microsoft Office 365 Tenant. These customers do not have the ability to configure their tenant with the Microsoft Teams Sip Trunk credential including creating users, therefore they require Vodacom to fully manage the setup.
